Maui Motorhomes

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Details

474 Rankers Reviews

350 Face-to-Face

37 Motorhomes

Photos

Maui Sunset 6 Berth
Maui River 6 Berth

Maui River 6 Berth

Maui Beach 4 berth

Maui Beach 4 berth

Maui Cascade 4 Berth

Maui Cascade 4 Berth

Maui 2 Berth Ultima. Also 3 Berth Ultima Plus available

Maui 2 Berth Ultima. Also 3 Berth Ultima Plus available

Information

Save up to 5% when booking a Maui Premium camper through Rankers! (Limited time only)

Maui is an experienced and trusted New Zealand motorhome rental brand, having delivered great self-drive holidays for over 25 years. Maui's range of 2, 3, 4, and 6 person motorhomes feature contemporary design and spacious beds - allowing you to experience New Zealand in superior comfort and style. Maui thinks of everything - apartment styled kitchen equipment (including essentials such as wine glasses, china crockery, coffee plunger), freshly laundered bedding and linen, plus a range of other useful items for a worry-free self-drive journey around New Zealand.

Details

Feature Value Info

Location

North IslandAuckland RegionAuckland

Categories

  • Motorhomes

Contact

Campers

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    Maui Motorhomes

    Ultima

    ​​​​​​​​​​​​​Sleep this way, sleep that way. Whether you prefer a double bed or two singles, the Ultima 2 Berth Motorhome offers you the flexibility to choose.

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    Maui Motorhomes

    Cascade

    ​​The Maui Cascade is perfect for a family of four, or two couples travelling together.

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    Maui Motorhomes

    Beach

    Our focus for this 4 berth motorhome was simply creating room for you and your travelling companion to stretch out in and enjoy each other's company but not live in each other's pockets.

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    Maui Motorhomes

    River

    Our 6 berth River motorhome has been designed for you and the kids.

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    Maui Motorhomes

    Ultima Plus

    The Maui Ultima Plus is ideal for 2 adults and 1 child!

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    Maui Motorhomes

    Ultima Elite

    Ultima Elite is guaranteed to be less than 12 months old so the newest option in the Maui Fleet

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    Maui Motorhomes

    Ultima Plus Elite

    Ultima Elite is less than 12 months old - Guaranteed. 2 Berth with the most up to date features

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    Maui Motorhomes

    Cascade Elite

    Cascade Elite is less than 12 months old - Guaranteed. 4 Berth with the most up to date features

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    Maui Motorhomes

    Beach Elite

    Beach Elite is less than 12 months old - Guaranteed. 4 Berth with the most up to date features

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    Maui Motorhomes

    River Elite

    River Elite is less than 12 months old - Guaranteed. 6 Berth with the most up to date features

Maps

Reviews

Showing 13 reviews of 439.

Featured review

Maui Motorhomes has selected this customer review to be pinned to the top of this page.

This review was selected by Tamara Schuerlein of Maui Motorhomes on Thu 16 Apr, 2020.

Menna Hulme's avatar

Menna Hulme

Ranking: 10/10

Best experience ever! My husband & I ( from UK) spent 3 weeks in NZ, 10 days of which was touring in a Maui campervan which we booked through Rankers. We are both very inexperienced travellers but were made to feel at ease and had all the guidance and back up whilst out travelling that we could ask for! By far the best way to travel via campervan especially whilst being on a slightly tight time frame. Saw/experienced things that we never would have come across without having the freedom to roam in the campervan. Thank you!

Reviewed 6 months ago

Maui Motorhomes responds:

Thank you Menna. We're glad you enjoyed the freedom of travelling with us :)

James Layton's avatar

James Layton

Ranking: 5/10

I used Maui over Britz (same company) as they offer the newer vans, presumably before they get moved on to Britz. Booking was pretty straightforward but all in all it was a poor experience from a customer service point of view.

- I asked to pick up the van at 10:30am. Booked an expensive one to make sure that it was up to scratch.
- The night before I had called to say we wouldn't be there until about 11:30.
- I went through the check in process and was told that nobody would be with me for 30 mins because they were all on lunch break. I find that very odd, especially as you can book a collection for any time of day. After an hour and a half of waiting and excuses, I was told that there had been a mistake and the van was not even cleaned. My girlfriend had been waiting at another rental place and I was supposed to be picking her up after collection. She stood at the side of the road for the best part of two hours. Maui said i could borrow their car to go and collect her.
- All of our belongings were outside the office so they said I could bring them in and leave them behind the desk while I went to collect her. No-one helped as I brought a huge amount of stuff in on my own.
- As i got in the car to drive off, someone came out and said that actually the van was ready and they had misread the number plate. I waited another 15 mins whilst someone went to collect it and then carried all my belongings back out.
- I drove to collect my girlfriend and 30 mins into our drive, we got a phone call saying that the freezer lid had not been reinstalled and that we had to come back to get it.
- In the end we left at 16:30 from a 10:30 booking. They offered us a bottle of wine and said we would talk about compensation on collection.
- The grey water was full.
- The radio never worked.
- The TV aerial was hanging off the roof and I had to take it to a repair shop for them.
- Lockdown came in and they tried to charge me extra to return it to the local depot.

All in: poor!

Reviewed 4 months ago

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Luis Frutuoso's avatar

Luis Frutuoso

Ranking: 9/10

Driving around New Zealand was the best decision we’d taken to enjoy our holidays. We hired a 6 Beth motorhome and it was adequate to our 3 persons group, plenty of space, vehicle in good conditions and well equipes to our needs. The only thing we consider that could be better is the first explanation about the vehicle. It could be done more slowly and also be more detailed.

Reviewed 4 months ago

Annie Hogan's avatar

Annie Hogan

Ranking: 1/10

It’s a shame as the van we had and our trip was actually great but on return we left some property in one of the cupboards which we realised when we got back to UK. I contacted immediately offering to pay costs of return on my credit card. After several emails and 2 live online chats with customer services I have been repeatedly ignored by the Christchurch branch, not even an apology! I can only assume someone has my property and is unwilling to admit it. I’m appalled at the terrible customer services. Nobody cares now they’ve had our money and we’ve left the country. I’m furious!

Reviewed 4 months ago

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PHILIP SMITH's avatar

PHILIP SMITH

United Kingdom

Ranking: 2/10

They may be the largest but certainly NOT the GREATEST. !

There Customer services and central (calling- centre) replies are RUBBISH. It is foolhardy these days to pretend that the Customer Services Manager does not have a phone number, after you drive 220Kms back to Auckland Branch to collect the Hook-up cable they left of the Van! To make matters worse - they realised this after we left there base (they found the cable on the ground where van parked up) that afternoon and FAILED to make contact with us by phone (to our NZ Mobile on record) OR Email!

The c/service manager (I think called Pheyra) was the most useless employee that I met at Auckland Branch - Pathetic and could not " manage " any problem put to her!!

After much advice from people we met on the cruise, it is impossible to visit both N and S Islands within 14 days hire planned so we tried to change our return to be back to Auckland after 14 days in North Island with an idea of doing the South Island on a further visit. MAUI insisted that this would not be possible unless we agreed to pay another £1003 pounds to our UK agent (Trailfinders) not to return Van to CHRISTCHURCH. We thought we would save the ferry and one-way costs and hopefully see all of N.Island in 14 days. Our dispatcher at Maui Auckland agreed this made more sense and he was sure there was no need to worry, he would just talk to his manager on duty, who looked up on our file and said "No way- Not Possible". Our dispatcher ( who showed us around the van & signed paperwork) was really disappointed at this "Money Grabbing" scenario where there were already too many vehicles in Christchurch on our return date! He kindly cancelled the NZ$ 250 one-way fee that was to be charged!

So, all in all, Maui are not the best and they did not accept all of my descriptions regarding the poor design features of a nearly new van (6 months old) where they had provided us with a three berth ULTIMA van (Extra bed and seat behind driver) instead!

Reviewed 4 months ago

David Hughes's avatar

David Hughes

Ranking: 8/10

Very efficient pickup and drop off process. But a rushed and skimpy orientation to the camper for us novices at least. Otherwise no concerns.

Reviewed 5 months ago

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Menna Hulme's avatar

Menna Hulme

Ranking: 10/10

Best experience ever! My husband & I ( from UK) spent 3 weeks in NZ, 10 days of which was touring in a Maui campervan which we booked through Rankers. We are both very inexperienced travellers but were made to feel at ease and had all the guidance and back up whilst out travelling that we could ask for! By far the best way to travel via campervan especially whilst being on a slightly tight time frame. Saw/experienced things that we never would have come across without having the freedom to roam in the campervan. Thank you!

Reviewed 6 months ago

Maui Motorhomes responds:

Thank you Menna. We're glad you enjoyed the freedom of travelling with us :)

Martin Gregory's avatar

Martin Gregory

New Zealand

Ranking: 8/10

Our Cascade was well equipped in general, and in very good condition. It was a pleasure to drive - not going to win any drag races, but went comfortably up any hill it had to, and did not feel at all like driving a truck. The Maui staff were friendly and helpful. The only problem they need to fix is pickup. Since giving campervans to their customers is the core of their busines, it's not like they don't know how long on average it will take. But despite that, they are unable to run their pickup on time. This did not phase us at all, because we'd read about this already, and had a free day ahead after picking up the van, so we were chilled. But at least if you are picking up in peak time, book a slot earlier than you think you'll need and have your own entertainment for while you wait. Other than that - excellent. Would chose them again for sure.

Reviewed 6 months ago

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Davinia Hart's avatar

Davinia Hart

Australia

Ranking: 1/10

We booked and paid for a Maui motorhome in February, only to arrive at the Auckland Depot in November and be told there were no Maui motorhomes available (unless we wanted to wait 4 hours!) so we had to take a Britz (older model). On inspection of the vehicle, my husband asked for the tyres to be replaced, as the ones on the vehicle were bald. We also asked for the windscreen to be properly cleaned inside and out. This was not done. We had to buy our own window cleaner and cloths to make sure we had a safe windscreen to see the road. The whole van was in an appalling state - not at all clean! On the course of our 2 weeks, we had several issues. The cutlery drawer catch broke so we had to buy a roll of heavy duty tape to keep the drawer closed while driving. The CD player didn't work properly and kept stopping and starting. The awning was absolutely disgusting! - mouldy and dirty - obviously never cleaned! After passing through a toll road, we tried to log into the NZ toll payment site but realised we needed a notice number to pay our toll. We phoned the Maui number on our key ring only to be told by the girl on the phone that she had no idea what we were talking about and not to worry about it. After returning to Australia, our card was charged $35 by Maui for processing our $9.90 toll fee!!!! We just can't win!!!! AVOID this company at ALL COSTS! They don't give a toss about customer service! It's all about the $$$$$$ WE WILL NEVER USE THIS COMPANY AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Reviewed 8 months ago

Gerhard's avatar

Gerhard

Ranking: 1/10

I am very disappointed with the service and information provided by MAUI.
I have scheduled our transfer online for 9:00 am. We were on site at 8:30 am. We were only able to take the vehicle at 0:30 pm. We were constantly put off, that the vehicle was still in the inspection or still on the way.
Since we needed a vehicle with a bike rack and this was only possible with the elite option, we had to cancel our existing contract and conclude a new contract. For the cancellation we had to pay the cancellation fees. The elite option includes a vehicle younger than one year and the option of a bike rack. The vehicle was exactly one year old with a lot of damage. Locally we noticed that actually all vehicles mounted a bike rack.
To be sure of getting a bike rack, we had to pay cancellation fees and complete an elite option, although the bike rack was also available on older vehicles and the vehicle was exactly one year old and damaged.
A great service or !!!!

Reviewed 8 months ago

Paul Mullooly's avatar

Paul Mullooly

New Zealand

Ranking: 7/10

The pick up experience was not what we expected, we booked in on line prior to the pick up, as we were informed by Maui that this would make the pick process quick, it did not. It took over 2 hours to complete the pick up process, which was an inconvenience to us. Prior to taking the camper-van it was discovered that the gas bottle was empty and the water tank had not been refilled, which also delayed our departure. The instruction sheet for the camper-van was German, not English, it appeared that the exterior of the camper-van had not been cleaned, the wing mirrors were dirty, we had to clean them so that they could be used. My wife also informed me that the toilets at the pick up complex were very dirty and untidy. Apart from the pick up experience, everything else was fine.

Reviewed 9 months ago

sekul's avatar

sekul

Ranking: 1/10

Horrible service. Booking fees are hidden - beware, as they will charge you huge fees for credit card use - which is NOT disclosed upfront. Even after booking this with an agent online, the fee was not disclosed. Only after getting the receipt I saw an additional $NZ 97. After hours online and multiple attempts to resolve there is no resolution. Very dishonest and terrible customer service.

Reviewed 10 months ago

William Robinson's avatar

William Robinson

Australia

Ranking: 10/10

Great

Reviewed 10 months ago

Jason Dart's avatar

Jason Dart

Australia

Ranking: 10/10

The 6 berth motorhome that we used fitted our needs perfectly and allowed us to travel at our own pace and stay in some more remote locations than we would normally be able to.

Reviewed 12 months ago