We rented a motorhome from Maui Christchurch on November 17th, returning it on November 28th.

While rushing to the airport with our 8-month-old, we forgot to empty a small cabinet behind the passenger seat containing priceless items: an expensive GoPro with irreplaceable baby footage (no backups), baby camera accessories, and my son’s $130 lunchbox. These items are incredibly valuable to us.

I immediately contacted Maui, filled out the lost property forms, and spoke to multiple people at the head office. Despite promises of callbacks, no one has followed up, and I’ve hit a wall trying to get through to the Christchurch branch—always busy and unreachable. The contrast in customer service is shocking. Before payment, Maui was quick to answer every question. After returning the vehicle, the service has been non-existent. This experience is deeply upsetting, and I expected far better service for the price we paid.

Reviewed over 1 year ago