The pick up experience was not what we expected, we booked in on line prior to the pick up, as we were informed by Maui that this would make the pick process quick, it did not.

It took over 2 hours to complete the pick up process, which was an inconvenience to us. Prior to taking the camper-van it was discovered that the gas bottle was empty and the water tank had not been refilled, which also delayed our departure. The instruction sheet for the camper-van was German, not English, it appeared that the exterior of the camper-van had not been cleaned, the wing mirrors were dirty, we had to clean them so that they could be used. My wife also informed me that the toilets at the pick up complex were very dirty and untidy. Apart from the pick up experience, everything else was fine.

Reviewed over 3 years ago and experienced in October 2019