We booked and paid for a Maui motorhome in February, only to arrive at the Auckland Depot in November and be told there were no Maui motorhomes available (unless we wanted to wait 4 hours!) so we had to

take a Britz (older model). On inspection of the vehicle, my husband asked for the tyres to be replaced, as the ones on the vehicle were bald. We also asked for the windscreen to be properly cleaned inside and out. This was not done. We had to buy our own window cleaner and cloths to make sure we had a safe windscreen to see the road. The whole van was in an appalling state - not at all clean! On the course of our 2 weeks, we had several issues. The cutlery drawer catch broke so we had to buy a roll of heavy duty tape to keep the drawer closed while driving. The CD player didn't work properly and kept stopping and starting. The awning was absolutely disgusting! - mouldy and dirty - obviously never cleaned! After passing through a toll road, we tried to log into the NZ toll payment site but realised we needed a notice number to pay our toll. We phoned the Maui number on our key ring only to be told by the girl on the phone that she had no idea what we were talking about and not to worry about it. After returning to Australia, our card was charged $35 by Maui for processing our $9.90 toll fee!!!! We just can't win!!!! AVOID this company at ALL COSTS! They don't give a toss about customer service! It's all about the $$$$$$ WE WILL NEVER USE THIS COMPANY AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Reviewed over 3 years ago and experienced in November 2019