I am very disappointed with the service and information provided by MAUI.

I have scheduled our transfer online for 9:00 am. We were on site at 8:30 am. We were only able to take the vehicle at 0:30 pm. We were constantly put off, that the vehicle was still in the inspection or still on the way.

Since we needed a vehicle with a bike rack and this was only possible with the elite option, we had to cancel our existing contract and conclude a new contract. For the cancellation we had to pay the cancellation fees. The elite option includes a vehicle younger than one year and the option of a bike rack. The vehicle was exactly one year old with a lot of damage. Locally we noticed that actually all vehicles mounted a bike rack.

To be sure of getting a bike rack, we had to pay cancellation fees and complete an elite option, although the bike rack was also available on older vehicles and the vehicle was exactly one year old and damaged.

A great service or !!!!

Reviewed over 3 years ago and experienced in November 2019