78 Rankers Reviews
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Apollo Car Rentals and Motorhome Holidays
North Island ▷ Auckland Region ▷ Auckland
Showing 13 reviews of 71.
Love everything about it I had
Awesome trip and looking forward to next time
Les collaborateurs de l’entreprise ont été très fair-play play durant cette période exceptionnelle. Je retournerai en Nouvelle Zélande en 2021 et je travaillerai avec eux. Merci et à bientôt.
I did have contact with RANKERS for some time but only got very expensive offers and always the hint that prices go up every week.
Well, in our case this was not true. We managed to book via cheapa campa - apparently a low cost sales channel of Apollo, and this almost last minute.
The camper was great, a Mercedes Sprinter campervan with very reasonable consumption. Of course it was not a luxurious version; but in such way you cannot damage expensive equipment...
We had great fun with 4 kids and made 2000 km in 2 weeks - and always managed to stay in a camper friendly town. Great Place and very good service by Apollo. Thanks!
good car and Professional team. y enjoy to rent in this compagny
Great service and great vehicles. Was a lot of fun and family friendly. NZ is a magic place to explore and to get out of the main cities and having a campervan was a great way to do it.
Worst service yet, no pickup available on Sunday after 4pm, then waited 3 hours to pick up van on Monday, from airport branch.
Camper broke down and no one cared, they left us roadside for 4 hours.
So confusing as booked through Motorhome republic, calling themselves Real value campers. We received a Apollo motorhome from Cheaper campers.
When we broke down every one blamed the other company.
Tin Lok Yan
I and my partner arrived to Auckland airport at 3:40pm. We needed to call Cheapa Campa to pick us up but we were stucked on calling to Cheapa Campa using the free call number and ended up airport staff direct us to obtain assistance from i-SIte. We managed to contact them before the specified pick up time however the first thing I was asked by one of the staff was that I need to pay for late pick up fee but we refused to pay it because we follow their instruction to call before the specific time and wait in the specific area. As they were rush to finish their day, I was doing the paperwork and my partner went to check the vehicle with the other staff. However, that lady did not properly teach my partner how to use the facilities and check the gauges reading which make me encountering the grey water flew back to the toilet while I was having my first shower in the motorhome. This was a disgusting experience as the weather was cold at night and I was stucked half way of my shower. Because of this we did not use the shower facilities for 3 days until we stayed in a holiday park in Rotorua.
However, the after-sales support team members were very helpful in answering my inquiries and organised a repairer to investigated the problem. After talking to the repairer, I was properly explained on how to deal with the water tanks and gauges.
We took a Cheapa Hitop, which is less expensive because it is an older campervan. It is still good quality and we are enjoying the time in New Zealand.
Absolutely appalled and disgusted with everything to do with Cheapa Campa from the very start when we picked up the 6 berth camper we hired for 2 weeks on a recent trip to NZ. We were hit with lots of hidden charges additional to the amount we had already prepaid so it wasn't so cheap after all. We have hired campervans many times before from other companies and have never had this and also the insurance charge was ridiculous and hard to understand by the lady that served us. If we hadn't prepaid we would have walked out then and there. The camper itself was filthy dirty had engine fault lights on, blocked sink, blood running out of the fridge and a stench that was disgusting. Upholstery was stained and the bed above the cab wasn't fit to be slept on. Sand was throughout the van and didn't look look it had been cleaned in a long time. After spending over $30 on cleaning products and 2 hours trying to clean this filthy van the first night it rained and the van leaked and our pillows and bedding were wet. We had to drive back to Auckland and waste a whole day of our holiday arguing and demanding a new van that was roadworthy and liveable. We will never use Cheapa/Apollo again and won't recommend them to anyone. Very very bad experience and I just wished I had read other reviews when I booked.
Check-in staff were friendly and helpful. The vehicles are fine, but they are badly let down by the maintenance, particularly from the Auckland depot. We lost 3 days of our holiday due to faults. Finally after a transmission failure, we were given a replacement vehicle.
Finally, at the end of our holiday, we were given a credit for 3 days hire, which helped to offset the inconvenience.
It is necessary to distinguish DOC of the North and the South... There is more in the South and are better situated... In the North the price is exaggerated in camps more expensively than certain better equipped private campsites. In a general way it was a good experience on 18 days in NZ 14 days crossed in DOC campsite
Marcus and Claudia
We needed two days to repair the vehicle, The vehicle was dirty. The fridge was mouldy. Not a good deal for this price.
ok so the good bits. We rented two vans and couldn't be happier with the price - the rates really were very good (we booked a winter special which meant a great discount on top of some very inexpensive rates to begin with). Both vehicles have run like clock work. The hi-top van has been great, very economical and very easy to drive. The 6 berth van has absolutely purred, and had no trouble starting even during some very cold mornings. Also the range and fuel economy is great (hokitika to Wanaka plus side trips on one tank - pretty much the entire west coast)!
The not so good bits. The sinks in both vehicles were blocked from day one (cleaned out the trap in the 6 berth and it was full of rice). Haven't bothered with the hi-top as you can see its blocked from the sink hole. Looks like both vehicle only got a quick clean before being sent out again. Went to use the snow chains on the larger vehicle - wrong size and they were broken (missing a hook). Luckily we weren't anywhere that required chains to carry on (we simply turned back). The 6 berth has 4 vents under the seats so you might be thinking - "great - four heating vents". Nah - 3 of them are fake - there's only one gas heating vent for the whole 6 berth van. During winter - you really need to take the extra electrical heating fan and stay at powered sites.
Added to the above - the "no liability" insurance option is actually not so. As it was explained to us you're still liable for damage to the roof and the underside which isn't covered by any of the insurance options listed on the website. In addition, none of the insurance options cover damage to tyres or windscreen (that's extra at the time of collection for $7 per day). The exclusion is in the terms and conditions - but its not up front on the web site. So - there's a reason why the rates are so good. Overall good vehicles, decent enough service, somethings not checked before vehicles are released, and a healthy does of buyer beware!