I and my partner arrived to Auckland airport at 3:40pm.

We needed to call Cheapa Campa to pick us up but we were stucked on calling to Cheapa Campa using the free call number and ended up airport staff direct us to obtain assistance from i-SIte. We managed to contact them before the specified pick up time however the first thing I was asked by one of the staff was that I need to pay for late pick up fee but we refused to pay it because we follow their instruction to call before the specific time and wait in the specific area. As they were rush to finish their day, I was doing the paperwork and my partner went to check the vehicle with the other staff. However, that lady did not properly teach my partner how to use the facilities and check the gauges reading which make me encountering the grey water flew back to the toilet while I was having my first shower in the motorhome. This was a disgusting experience as the weather was cold at night and I was stucked half way of my shower. Because of this we did not use the shower facilities for 3 days until we stayed in a holiday park in Rotorua.

However, the after-sales support team members were very helpful in answering my inquiries and organised a repairer to investigated the problem. After talking to the repairer, I was properly explained on how to deal with the water tanks and gauges.

Reviewed over 3 years ago and experienced in April 2017