G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Cheapa Campa.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Cheapa Campa
Valid Reviews
82 Valid Reviews
The Cheapa Campa experience has a total of 89 reviews. There are 82 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 82 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
7% |
| 9/10 | 8 |
|
10% |
| 8/10 | 17 |
|
21% |
| 7/10 | 22 |
|
27% |
| 6/10 | 11 |
|
13% |
| 5/10 | 3 |
|
4% |
| 4/10 | 5 |
|
6% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 8 |
|
10% |
65.37% Average
The raw data average (mean) for all the Cheapa Campa valid reviews is 65.37% and is based on 82 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
60 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 82 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 60 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
3% |
| 9/10 | 4 |
|
7% |
| 8/10 | 15 |
|
25% |
| 7/10 | 21 |
|
35% |
| 6/10 | 9 |
|
15% |
| 5/10 | 3 |
|
5% |
| 4/10 | 3 |
|
5% |
| 3/10 | 1 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
3% |
68.17% Average
The raw data average (mean) for all the Cheapa Campa face-to-face reviews is 68.17% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
51.24%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mariana | 1/10 | 537 days | 100% |
| Lisa | 2/10 | 750 days | 91% |
| Jake | 1/10 | 842 days | 71% |
| Alex | 10/10 | 1177 days | 85% |
| Tina Clendon | 10/10 | 2060 days | 13% |
| Michel GAMBA | 9/10 | 2182 days | 12% |
| Michael Prochazka | 10/10 | 2242 days | 12% |
| luc baot | 8/10 | 2273 days | 11% |
| Marcello D'Ambra | 9/10 | 2852 days | 8% |
| Mary Verissimo | 1/10 | 3217 days | 2% |
| Tin Lok Yan | 6/10 | 3247 days | 5% |
| J Staxs | 1/10 | 3278 days | 2% |
| Christine | 9/10 | 3396 days | 5% |
| Paul Morrell | 4/10 | 3429 days | 3% |
| Rawiri johnston | 6/10 | 3521 days | 4% |
| BERTRAND RASCAR | 8/10 | 3521 days | 4% |
| Marcus and Claudia | 1/10 | 3687 days | 1% |
| Angela Neilsen | 9/10 | 4282 days | 0% |
| Klaus Petersen | 8/10 | 4392 days | 2% |
| Payton Johnstone | 7/10 | 4586 days | 2% |
| enjoy New Zealand | 1/10 | 4586 days | 1% |
| Rainer | 4/10 | 4714 days | 1% |
| Jiri van Straelper | 6/10 | 4726 days | 2% |
| Martijn Jansen | 6/10 | 4726 days | 2% |
| Cennart ud Brock | 7/10 | 4828 days | 2% |
| pacemannz | 4/10 | 5043 days | 1% |
| Larry Curtiss | 6/10 | 5101 days | 2% |
| Sabine | 7/10 | 5109 days | 2% |
| Bob & Beryl Hague | 8/10 | 5119 days | 2% |
| Susie Christensen | 7/10 | 5119 days | 2% |
| Clemens | 7/10 | 5126 days | 2% |
| Pieter | 9/10 | 5164 days | 2% |
| kelsal | 1/10 | 5164 days | 1% |
| Jacqueline | 10/10 | 5195 days | 2% |
| Mikala Dinka | 8/10 | 5196 days | 2% |
| Steve & Maggie | 7/10 | 5196 days | 2% |
| Matthias | 8/10 | 5210 days | 2% |
| Mark Bakker | 6/10 | 5212 days | 2% |
| Stephen Hunt | 7/10 | 5435 days | 2% |
| Bill Mclennan | 8/10 | 5452 days | 2% |
| Brian & Di | 8/10 | 5452 days | 2% |
| John Duffy | 5/10 | 5456 days | 2% |
| Astrid N | 8/10 | 5457 days | 2% |
| Clemens | 3/10 | 5459 days | 1% |
| Fredrik Thornell | 8/10 | 5460 days | 2% |
| Antoine Van Hoovled | 7/10 | 5460 days | 2% |
| Claudia | 7/10 | 5460 days | 2% |
| Ross | 7/10 | 5463 days | 2% |
| Bryan Higgins | 6/10 | 5468 days | 2% |
| Gerhard | 5/10 | 5471 days | 2% |
| Winskowsky | 5/10 | 5472 days | 2% |
| Pieter | 6/10 | 5475 days | 2% |
| Sandra | 7/10 | 5475 days | 2% |
| Martin Current | 6/10 | 5485 days | 2% |
| Christine Wirth | 7/10 | 5489 days | 2% |
| Dennis & Claudia | 6/10 | 5490 days | 2% |
| Schers | 9/10 | 5491 days | 2% |
| Daniel Lang | 8/10 | 5491 days | 2% |
| Arnold | 8/10 | 5826 days | 2% |
| Marcus Kippner | 4/10 | 5826 days | 1% |
| johnandgin | 1/10 | 5835 days | 1% |
| Susan & Richard | 7/10 | 5838 days | 2% |
| Hannah Clark | 7/10 | 5856 days | 2% |
| vanijzendoor | 7/10 | 5858 days | 2% |
| deanlaw | 10/10 | 5908 days | 2% |
| barts | 8/10 | 5909 days | 2% |
| frederike | 8/10 | 5910 days | 2% |
| Linda Coats | 10/10 | 5910 days | 2% |
| Lynn Maguire | 8/10 | 5911 days | 2% |
| pimn | 7/10 | 5919 days | 2% |
| Susann Koschmeider | 7/10 | 5929 days | 2% |
| Susanne Santer | 7/10 | 5933 days | 2% |
| X Vogel | 8/10 | 5935 days | 2% |
| Christian Kamm | 4/10 | 6166 days | 1% |
| Ger | 8/10 | 6167 days | 2% |
| IanM | 6/10 | 6169 days | 2% |
| Andrew Smith | 7/10 | 6175 days | 2% |
| JuergenW | 7/10 | 6176 days | 2% |
| BernardK | 9/10 | 6186 days | 2% |
| WinstonH | 9/10 | 6188 days | 2% |
| Katrina | 7/10 | 6192 days | 2% |
| MartinD | 7/10 | 6227 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Cheapa Campa experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.14% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 53 days. The Cheapa Campa experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Cheapa Campa experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.08% |
| 198 | -4.10% |
| 199 | -4.12% |
| 200 | -4.14% |
| 201 | -4.16% |
| 202 | -4.19% |
| 203 | -4.21% |
| … | … |
Balancing Adjustment
26.40% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
70%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.