Ranking Score Explained

G'day there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Cheapa Campa.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Cheapa Campa

Valid Reviews

78 Valid Reviews

The Cheapa Campa experience has a total of 85 reviews. There are 78 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 78 valid reviews:

Rating Count Percentage
10/10 5
6%
9/10 8
10%
8/10 17
22%
7/10 22
28%
6/10 11
14%
5/10 3
4%
4/10 5
6%
3/10 1
1%
2/10 0
0%
1/10 6
8%

66.92% Average

The raw data average (mean) for all the Cheapa Campa valid reviews is 66.92% and is based on 78 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

60 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 78 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 60 face-to-face reviews:

Rating Count Percentage
10/10 2
3%
9/10 4
7%
8/10 15
25%
7/10 21
35%
6/10 9
15%
5/10 3
5%
4/10 3
5%
3/10 1
2%
2/10 0
0%
1/10 2
3%

68.17% Average

The raw data average (mean) for all the Cheapa Campa face-to-face reviews is 68.17% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

76.46%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Tina Clendon 10/10 775 days 100%
Michel GAMBA 9/10 897 days 52%
Michael Prochazka 10/10 957 days 37%
luc baot 8/10 988 days 30%
Marcello D'Ambra 9/10 1567 days 18%
Mary Verissimo 1/10 1932 days 11%
Tin Lok Yan 6/10 1962 days 12%
J Staxs 1/10 1993 days 10%
Christine 9/10 2112 days 13%
Paul Morrell 4/10 2144 days 10%
Rawiri johnston 6/10 2236 days 10%
BERTRAND RASCAR 8/10 2236 days 12%
Marcus and Claudia 1/10 2403 days 8%
Angela Neilsen 9/10 2998 days 5%
Klaus Petersen 8/10 3108 days 4%
Payton Johnstone 7/10 3302 days 2%
enjoy New Zealand 1/10 3302 days 1%
Rainer 4/10 3430 days 1%
Jiri van Straelper 6/10 3442 days 1%
Martijn Jansen 6/10 3442 days 1%
Cennart ud Brock 7/10 3544 days 0%
pacemannz 4/10 3759 days 3%
Larry Curtiss 6/10 3817 days 3%
Sabine 7/10 3825 days 3%
Bob & Beryl Hague 8/10 3835 days 4%
Susie Christensen 7/10 3835 days 3%
Clemens 7/10 3842 days 3%
Pieter 9/10 3880 days 4%
kelsal 1/10 3880 days 3%
Jacqueline 10/10 3911 days 4%
Mikala Dinka 8/10 3912 days 4%
Steve & Maggie 7/10 3912 days 3%
Matthias 8/10 3926 days 4%
Mark Bakker 6/10 3928 days 3%
Stephen Hunt 7/10 4151 days 3%
Bill Mclennan 8/10 4168 days 4%
Brian & Di 8/10 4168 days 4%
John Duffy 5/10 4172 days 3%
Astrid N 8/10 4173 days 4%
Clemens 3/10 4175 days 3%
Fredrik Thornell 8/10 4176 days 4%
Antoine Van Hoovled 7/10 4176 days 3%
Claudia 7/10 4176 days 3%
Ross 7/10 4179 days 3%
Bryan Higgins 6/10 4184 days 3%
Gerhard 5/10 4187 days 3%
Winskowsky 5/10 4188 days 3%
Pieter 6/10 4191 days 3%
Sandra 7/10 4191 days 3%
Martin Current 6/10 4201 days 3%
Christine Wirth 7/10 4205 days 3%
Dennis & Claudia 6/10 4206 days 3%
Schers 9/10 4207 days 4%
Daniel Lang 8/10 4207 days 4%
Arnold 8/10 4542 days 4%
Marcus Kippner 4/10 4542 days 3%
johnandgin 1/10 4551 days 3%
Susan & Richard 7/10 4554 days 3%
Hannah Clark 7/10 4572 days 3%
vanijzendoor 7/10 4574 days 3%
deanlaw 10/10 4624 days 4%
barts 8/10 4625 days 4%
frederike 8/10 4626 days 4%
Linda Coats 10/10 4626 days 4%
Lynn Maguire 8/10 4627 days 4%
pimn 7/10 4635 days 3%
Susann Koschmeider 7/10 4645 days 3%
Susanne Santer 7/10 4649 days 3%
X Vogel 8/10 4651 days 4%
Christian Kamm 4/10 4882 days 3%
Ger 8/10 4883 days 4%
IanM 6/10 4885 days 3%
Andrew Smith 7/10 4891 days 3%
JuergenW 7/10 4892 days 3%
BernardK 9/10 4902 days 4%
WinstonH 9/10 4904 days 4%
Katrina 7/10 4908 days 3%
MartinD 7/10 4943 days 3%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Cheapa Campa experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-5.31% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 113 days. The Cheapa Campa experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.83%
2 -2.33%
3 -1.50%
4 -0.67%
5 -0.17%
6 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Cheapa Campa experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -2.28%
198 -2.29%
199 -2.30%
200 -2.31%
201 -2.32%
202 -2.33%
203 -2.35%

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

71%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.