We arrived at our agreed time to collect our 2 camper vans from Britz in Christchurch on 7 Feb and were told there would be a 2 hour delay.

Dismayed we tried to reason with the manager apparently in charge but he seemed completely unable to do anything about what the other staff subsequently told us was a regular occurrence. The THL office resembled an airport lounge on a bad day with people and luggage everywhere. The operation was completely inefficiently run and our wait turned into 4 and a half hours so we didn't reach our first night destination of Kaikoura. The campers were in variable condition and clearly hadn't been properly checked. One hadn't been refuelled even though there are pumps on site and after setting off we realised that the hot water heater pumped out dangerous fumes on one van and the toilet leaked into the shower on the other because a cap hadn't been tightened. Our actual 2 week trip ran smoothly but when we returned yesterday, upon finding that it had been agreed we could return the vehicles without refuelling due to the original mix-up, Britz then came (literally) running after us for an extra $100 dollars which they said was a diesel tax. Having not been given any terms and conditions or told about this when we set off (due to the photocopier paper running out apparently) we were clearly annoyed. In the end Britz agreed to waive this which just confirmed to us that they were trying to recoup some of the fuel refilling costs. It's a shame this company have cornered the market owning so many camper van brands: Maui, United, Mighty and Britz are just a few, as we would not want to go with this company in the future as their poor customer service leaves a bad taste at the beginning and end of a fantastic holiday.

Reviewed over 3 years ago and experienced in February 2014

Beautiful location and very helpful and friendly welcome on arrival.

However, the shower block needs complete renovation. I have never experienced carpet on the floor in a campsite shower block! The carpet was permanently sodden and the damp smell in the block made it all seem very unhygienic. The carpet was so wet that it was running towards the toilet floors which were then muddy and wet to stand on, not pleasant at all. Charging $2 for a shower was ludicrous in such filthy surroundings. This essential element spoilt what is a lovely campsite with plenty of pitch space.

Reviewed over 3 years ago and experienced in February 2014

Although it seemed pricey, the trip we did was good value for money, with a knowledgeable, friendly pickup driver who stopped on the way to the boat to tell us about the Motueka area and good informative

commentary on the boat. Well-organised and comfortable boats.

Reviewed over 3 years ago and experienced in February 2014