527 Rankers Reviews
Go your own way, with Britz. Whether you want to head out on the road and explore the sights, surf the swell down at the beach, spot native wildlife in the bush, or even trek up a mountain range to take in the views – a Britz Campervan will take you there. With comfortable double beds, gas stove, microwave, toilet and shower, air-conditioning, and a fridge to keep the drinks cool, you will have everything you need for a fun and unique holiday. Britz is part of the largest campervan rental company in New Zealand and with branches in Auckland, Christchurch, and Queenstown, Britz offers many options to suit your holiday needs and budget.
North Island ▷ Auckland Region ▷ Auckland
The Voyager 4 berth campervan is set up for an awesome adventure!
The HiTop is a 3 berth campervan with all the mod-cons like a microwave, fridge, and gas stove, plus fold-out table from the inside, for a comfortable and enjoyable holiday experience.
The Venturer is a fantastic option for the couple who want to travel in comfort.
The Venturer Plus is designed with you and your growing family in mind!
The Explorer 4 berth motorhome is perfect for a spacious trip away.
Britz has unleashed a new and innovative camper custom-designed for up to four people.
The Vista is ideal for four people to travel with ease and comfort.
Be the envy of other campers when you pull up in this brilliant 6 berth motorhome!
Showing 13 reviews of 484.
Great service at their main station at Auckland Airport. Asked for an upgrade, which was a very fair deal and we really got a great car. Everything else worked very smooth. So highly recommended!
Access savings worth hundreds of $$ on Top Ranked NZ Accommodation and Activities for just $1 per day.
Awesome weather, no rain! The van was good but a bit noisy while driving it. All in all good value for money
Very expensive ($3000 for 5 days) and 6 berth van was 5 years old and very tired. Tried to complain but nothing better offered and no refund available. Shocking service.
We had a wonderful trip to New Zealand, but our experience with our Maui Britz rental RV wasn't good at all. There were two of us, and we opted for the "smaller" motor, which is meant to accommodate 4 comfortably (I can't imagine having four people in there, but I guess it's technically possible). We opted for with Maui brand, because we were told they were newer models, and quite frankly I didn't want to be stuck broken down on the side of the road with an older model. WELL, we don't feel like we got what we paid for AT ALL when it comes to quality or service. The service at pickup and drop off was terrible. The rep who was supposed to give us detailed explanations of how to use everything in the RV acted rushed, like she had better places to be. At one point, she actually SAID "I don't have time to show you that!" The RV was well equipped and relatively comfortable (the bed was actually great), but it was extremely noisy with pots and pans rattling around - we had to put paper towels between them all to reduce the annoying noise; the microwave mount was broken, so the oven kept sliding out and making horrible ratting noises as we drove - for the last two days we were afraid it was going to come crashing onto the floor at may times. The roof hatch flap was broken, so we couldn't open it for air ventilation, and somewhere on the roof there was a leak, so when it rained (which is did a lot while we were there), water would come with a heavy flow down onto the counter and got our bed wet - we had to resort to keeping towels up on the counter the whole time. And the worst part was we had a dead house battery the first time we tried to freedom camp without power hookup - we called the help line, and they told us we had to take it to a service center four hours out of our way the next day - which of course burned an entire day of our trip for us. I just think for the cost the product and service should have been much better, and I cannot recommend it.
Overall not a bad experience after a bad start
We found that the toilet cassette and waste water had not been emptied.
I signed there paperwork which stated they had been.
When empty the toilet I was confided the vehicle had been stood for some time with it full
the waste water could not be emptied because the hose had been crushed because it had a hose clip on it blocking it.
I was able to repair this and empty the tank
Beside this there were the usual problems which many companies have curtains falling of there track and cupboards and drawers opening will driving gorilla tape resolved this they also misplace the keys when picking up causing a delay
A bigger-than-expected van that gave us plenty of space to move around in comfort. It contained all the basics that enabled us to do a mixture of paid sites and Freedom camping. The support was good (we had a problem with a broken outer locker door but it was quickly fixed for us). We had an amazing trip with the knowledge that we carried our 'house' with us and could adapt our plans as we wanted, depending on where we ended up.
excellent service. very helpful to resolve issues.
The camper that I in the end received was good but the hassle to get to that point wasn't great. However quite disappointed about the initial service and what I would call false advertising.
I had spent significant time researching the specs of the campervan and the existence of a rear vision camera was important to me as I was travelling on my own. Unfortunately the van that I received didn't seem to have a working rear vision camera and when I called the helpline about this I was directed to return back to Christchurch. When I asked about a garage closer to Ashburton or Geraldine I was instead offered a garage in Blenheim (talk about a geographically challenged helpline,which was based in AKL, not overseas). After that I was told that the cameras were so specialised that I had to return to the Christchurch base to get it fixed. Even though I asked what that would mean for me if it couldn't be fixed as it would be late afternoon on my return to Christchurch I couldn't get an answer and I was refused my request to speak with someone else who might be able to answer this question.
On my arrival back in Christchurch I was told that "Britz doesn't guarantee rear vision cameras" - well and good but then don't advertise the campervan to have one or make it clear that not every camper of one type may have one. On top of everything it turned out that there was nothing wrong with the camera of the van as it didn't have one! Shouldn't Britz have this info for their vans on tap instead of sending me back to get a non-existent camera fixed??
To be fair they offered to fix a camera onto the van and once they didn't manage this upgraded me to a newer version of the chosen camper with a working rear vision camera (though don't expect a great picture like you get in most cars now, it was a very grainy dark view which was hard to make out).
Just really disappointed about having lost a whole day of travel and having had to pay for that day on top of it.
My wife and I rented a campervan from Britz for a week and in that week managed to see a lot of the South Island. It wasn't nearly long enough but we had a great time. I'd bought a DOC pass but, after we stayed at a Top 10 campsite for our first night, we decided that we would use them, if possible, for the rest of the trip. As it turned out there was a Top 10 site everywhere we'd decided to go on our trip so that worked out pretty well for us. Probably helped by being early in the season as the only one we prebooked was the first one. We both loved the experience and the truly spectacular country we drove through.
You are wonderful guys. Very good managment and clear website. Unique mood to handle sudden situations. Simply great
Our campervan was clean and worked great. Would be 10 out of 10 except for their heavy handed insurance tactics.
We have rented an RV before, in Alaska, so we have a bit of comparison. We recently rented a 6 berth Britz for 2 weeks in NZ in the winter. It had 180k km on it. There were a number of issues. In the big picture, we were able to have a great vacation, and having a campervan allowed us to do this. Pros: Everybody we dealt with was professional. Interior looked nice/clean. Well stocked, including 2 warm blankets per person and an electric heater. Here are the issues: (1) Shocks/suspension were old/worn. A lot of road noise so that we could not talk between the driver/passengers. Also, after going over a bump, the van would oscillate several times before settling down. This did cause some motion sickness issues for passengers. When parked, even a young child walking across the width of the van would cause the entire van to tilt (2) Water storage - there was definitely something odd going on. After our first night, we ran out of water after doing 2 loads of dishes - probably 3-4 sink-fulls of water. At first, I thought this was the result of Britz not filling the water, but this happened several other times. So we never used the shower. This turned out to be ok, because we wound up staying at camp sites that had showers/kitchens, but I would be very concerned if we were at DOC sites with no water. (3) Kitchen bench cushions - that convert to a bed - had velcro, but the wooden slats underneath did not. This meant that while driving, the cushions would slip out constantly. The lack of velcro was very surprising (4). Fridge had a loose seal. It would detach from the door, which sometimes opened while driving. (5) WiFi through the TomTom was unusable. If traveling from abroad, I'd suggest simply buying a local Spark SIM card which works quite well. (6) Although we didn't use it much, the cruise control would sometimes not work. Not a huge deal breaker. (7) Took an hour for an agent to start with us at check-in. Bottom line: I'd probably rent a newer (Maui) van.
15 days/2200km in a Frontier around North Island as a family of 5 (Dad, Mum, 21,19 & 5yo daughters). The Auckland THL staff were friendly. The intro to the van was reasonable, but allow a day or so to figure out how the vehicle works yourself. Opting for the $7500 excess WAS a stressor throughout, but I felt the hand-back was pleasant even with a chipped windscreen (2x $55 - quite reasonable). The THL share pantry is brilliant, use it and repay the favour with your leftover items.
Mercedes Sprinter: well behaved overall, easy to operate, good features. Consult the vehicle manual to figure out how it works - eg cruise/speed limiter is brilliant to use but not obvious at first. As a former truck driver I had no problems with the size, but at 2.3m wide and 7.2m long won't fit in a normal car park. No reversing camera! Honestly cannot understand why such a simple device isn't added - driver sees nothing directly behind the van. Also some caution needed when wind gusts combine with bumps to give it the wombles.
Heaps of sleeping room inside; took us a few days to get into routine but pretty straightforward. Quite cosy, well insulated. Condensation is a natural consequence of 5 breathing bodies, even with the top vents and some windows a bit open. Vehicle aircon dried it out quickly, however still damp patches behind cushions/under mattresses. The linen provided was quite adequate (our daughters did take sleeping bags though).
Kitchen and fridge is fine, reasonable range of utensils although for a family of our size the frypan/saucepan was a little limited in capacity. The cassette toilet to is actually easy to deal with (ask for more tablets so you can empty regularly). Hot water for shower never worked though. House battery was dodgy, which limits options at night (eg diesel heater is great, but needs power for fan).
Most nights were lovely free spots, with van parks every few days for showers and power (4 adults=$$$). Next time I would plan for more Campable sites.