Ranking: 6/10

We got a deal through GrabOne ($45/person instead of $75).

We arrived, checked in & were sent up to where our "spa attendant" would take care of us. She told us our time in the mud baths was limited to 20 minutes, but we could spend as much time as we wanted in the hot springs. That was it. This is important to note.

The mud baths were awesome. It's a bit more like muddy water than the thick mud I was afraid of. The showers on the outside of the building were A+. Fantastic water pressure.

We showered & headed over to the hot springs & my fiance accidentally splashed a little water getting into the hot springs & I could feel mascara mixed with water dripping into my eye. I tried to wipe it away.

Huge mistake. In wiping my mascara off, I got the water from my hands in my eyes. It felt like someone had set my eyes on fire. An older gentleman who worked there saw me & said, "Oh my god, your eyes!"

I got water from the water cooler & washed my eyes out. I got out & went to the outdoor shower & washed off. I jumped into the cold plunge pool & held my face under with my eyes open. All of these suggestions were made by the man working there. I was miserable. Finally I gave up & went to shower again & get some eye drops from the office.

I put a whole tube of eye drops in each eye. Nothing. My eyes are pouring tears & my nose is dripping.

We get to the Redwoods Tree Walk & the girl behind the counter asks what's the matter. I tell her, "We just went to Hell's Gate. It would really be worth the 5 seconds it would take them to tell you, 'Hey, just make sure you don't get the hot springs water in your eyes.'"

"They didn't take you through the health and safety briefing? I used to work there & there was a whole list of safety things we had to go through with you."

"Nope. They just said don't stay in the mud pools more than 20 mins."

"Oh wow. That's bad. Yeah, there's a whole protocol they're supposed to take you through."

Reviewed about 2 years ago

Ranking: 8/10

This was a very interactive walk through a thermal activity area. Not as tourist orientated as some of the more commercial areas.

Reviewed over 3 years ago and experienced in October 2016

Ranking: 8/10

We did only the spa, we enjoyed the mud pool and the hot pools very much.

Reviewed over 3 years ago and experienced in November 2016

Ranking: 5/10

Stinky as hell! Really nice to see those hot pools for the first time, but the smell was nasty and the entrance price was way too high.

Reviewed about 4 years ago and experienced in March 2016

Ranking: 3/10

Too expensive and nothing special.

Reviewed over 4 years ago and experienced in February 2016

Ranking: 7/10

Expensive. Circle around hot springs interesting with describing what is going on. Personnel nice and smiley.

Reviewed over 6 years ago and experienced in February 2014