Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hells Gate and Wai Ora Spa.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
139 Valid Reviews
The Hells Gate and Wai Ora Spa experience has a total of 145 reviews. There are 139 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 139 valid reviews:
The raw data average (mean) for all the Hells Gate and Wai Ora Spa valid reviews is 68.42% and is based on 139 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
119 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 139 valid reviews, the experience has 119 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 119 face-to-face reviews:
The raw data average (mean) for all the Hells Gate and Wai Ora Spa face-to-face reviews is 68.99% and is based on 119 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Melissa S||2/10||521 days||42.74||100%|
|Inez Cavallaro||6/10||582 days||38.76||91%|
|John Farley||10/10||1183 days||4.83||11%|
|Frank Fabian||8/10||1234 days||4.49||11%|
|Les Hendy||8/10||1260 days||4.44||10%|
|Lea Celerier||8/10||1261 days||4.44||10%|
|Jane Scott||9/10||1311 days||4.58||11%|
|Michelle Smit||8/10||1373 days||4.23||10%|
|Jan Berendsen||5/10||1469 days||3.46||8%|
|Chandra Macraigne||6/10||1504 days||3.49||8%|
|Nanna Torp||3/10||1506 days||3.23||8%|
|Dick Kooij||7/10||2664 days||1.76||4%|
|Huw Davies||8/10||2932 days||1.33||3%|
|Goran Backlund||7/10||2942 days||1.26||3%|
|Marc Schmiedily||3/10||2943 days||1.07||2%|
|Martin Beuker||8/10||2963 days||1.28||3%|
|Richard Harvey||8/10||2966 days||1.27||3%|
|Mark Bogton||5/10||2966 days||1.08||3%|
|Kimberley Mills||8/10||2973 days||1.26||3%|
|Scott Simpson||5/10||2974 days||1.07||3%|
|Luis Valenzuela||5/10||2979 days||1.06||2%|
|David Blundell||7/10||2981 days||1.19||3%|
|Lucie Rutherfurd||9/10||2984 days||1.3||3%|
|Peter W.||3/10||3048 days||0.91||2%|
|Steve Neilson||8/10||3055 days||1.11||3%|
|Erik Folkersen||4/10||3062 days||0.91||2%|
|Mark de Boer||8/10||3068 days||1.08||3%|
|Natascha Rachel||7/10||3268 days||0.68||2%|
|A Jones||9/10||3295 days||0.69||2%|
|Lindsey Clough||2/10||3301 days||0.51||1%|
|Natalie Maguire||5/10||3306 days||0.55||1%|
|Andreas Rath||6/10||3308 days||0.56||1%|
|Peter & Angela Brown||10/10||3313 days||0.66||2%|
|Chris Ashton||7/10||3317 days||0.59||1%|
|Kees Stigter||7/10||3319 days||0.59||1%|
|Diete Rokosch||9/10||3324 days||0.64||1%|
|Ronald Lippett||8/10||3328 days||0.6||1%|
|Julian Seizinger||2/10||3338 days||0.46||1%|
|Ann Thompson||9/10||3339 days||0.61||1%|
|Luise Jaeger||10/10||3341 days||0.6||1%|
|Eva Stauderova||6/10||3342 days||0.5||1%|
|Marianne Astorp||8/10||3342 days||0.57||1%|
|Henrik Petersen||7/10||3344 days||0.54||1%|
|Michael Eck||8/10||3344 days||0.57||1%|
|Russ Turner||2/10||3674 days||0.0||0%|
|Michael Egli||9/10||3679 days||0.0||0%|
|Alan & Lorna||3/10||3681 days||0.0||0%|
|Roger Trusedale||5/10||3698 days||0.0||0%|
|David Rich||6/10||3701 days||0.0||0%|
|Mathias Skov||4/10||3702 days||0.0||0%|
|Nikki Wood||6/10||3710 days||0.0||0%|
|Mike Kirchner||2/10||3712 days||0.0||0%|
|Wolfgang G||10/10||3722 days||0.0||0%|
|Bo Moenstead||8/10||3725 days||0.0||0%|
|cees juffermans||8/10||3729 days||0.0||0%|
|Angela Stringer||4/10||3747 days||0.0||0%|
|Emma Coltman||5/10||3780 days||0.0||0%|
|Helen Pet||9/10||3786 days||0.0||0%|
|Jess Thompson||10/10||3900 days||0.0||0%|
|Boxa Smith||10/10||3900 days||0.0||0%|
|Arjan Muis||7/10||4024 days||0.0||0%|
|Andrew Wilson||9/10||4039 days||0.0||0%|
|Daniela Bell||10/10||4228 days||0.0||0%|
|maria d||10/10||4264 days||0.0||0%|
|Alexandra Vogeli||8/10||4409 days||0.0||0%|
|Richard Steward||9/10||4419 days||0.0||0%|
|Melissa Steedman||7/10||4461 days||0.0||0%|
|Vanessa Brennan||5/10||4461 days||0.0||0%|
|Gerber Liselotte||7/10||4496 days||0.0||0%|
|Tom Clements||6/10||4512 days||0.0||0%|
|Sally Walker||9/10||4539 days||0.0||0%|
|andrew julie||8/10||4746 days||0.0||0%|
|Bas Marieke||8/10||4763 days||0.0||0%|
|Ash Sturm||6/10||4904 days||0.0||0%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hells Gate and Wai Ora Spa experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if an experience hasn't received any reviews within the last 60 days. However the Hells Gate and Wai Ora Spa experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 199 days.
The Hells Gate and Wai Ora Spa experience has been adjusted for 199 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.