Reviews
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We had high expectations because of the reviews.
Mads Nielsen -
Euro Camper was a pleasure to rent from.
Carol Kettner -
Great trip but fridge didnt work on gas
Fiona Brigmanis -
We had a great time in the Euro Familia 5.
Melanie Forst -
Model slightly aged but in good condition.
ENG LEE OOI
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Very good campervan, service excellent, shuttle to Christchurch airport, easy to reach Them!
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worst renting experience we have ever had!
We rented the van for a little more than a month (starting in Jan until mid Feb) and i can not even count all the issues that we had. Starting off with existing damages to the windscreen (chips and cracks), a no functional bluetooth system and missing pieces for the outdoor shower and watersystem. In addition to that we sadly had to encounter the most rude customer service interaction in our lifetime. The employees on the phone were not helping at all and told us that we are stupid to think that we would get any money back. We lost a lot of time regarding mechanic checks and workshop appointments that we had to to do. So sad and disappointing that a big company like that is not willing to be solution-oriented in any way. We have not gotten any refund so far and we did not get any replacement for the van.
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Terrible experience.
Would not recommend.
On the morning of the 3rd day of our 15 day rental, the campervan broke down with a transmission problem. We were towed to Whitianga, where we were stranded for 4 days. After the mechanic declared bankruptcy on a timely repair, the company brought us a 20-year old loaner vehicle. We proceeded with our trip, booking whatever last minute lodging was available. After a week, the company told us that no suitable campervan would be available. During this period, we were clearly told by the company rep that we would be refunded for when the campervan was broken down (consistent with T&C), they would cover some of our lodging, and the use of the loaner would be free. After waiting 2 months for our refund, we were told that we would not be refunded for part of the period we were waiting for the campervan to be repaired, they would not cover any lodging, and they were charging us a rental fee for the loaner. We ultimately had to file a complaint with the NZ Dispute Tribunal to get this resolved. The rental from Euro Campers was the worst experience we have ever had with a company in the tourism / hospitality business anywhere in the world.
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Wir hatten den Camper 2+1 Berth euro für ca 30 Tage ausgeliehen.
Zugegeben - es war wahrscheinlich das älteste Modell der Flotte von Eurocamper - aber wir hatten mit dem Fahrzeug keine Probleme. Er sprang immer an und führte uns fast 5000 km zuverlässig durch Neuseeland. Technische Mängel mit der Ausstattung hatten wir zu Beginn der Reise - doch hier hat ein Telefonanruf sofort eine Adresse gebracht, wo umgehend für Abhilfe gesorgt wurde. Matratzen waren gut. Es war alles vorhanden was man brauchte. Optisch war das Fahrzeug keine Schönheit. Die Bezüge im Fahrbereich waren verschlissen. Wir haben Handtücher rüber gelegt.
Rückwirkend betrachtet hätten wir uns bei der Übernahme des Fahrzeugs eine bessere Einweisung gewünscht. So haben wir uns viele Dinge erst erschließen müssen und sind mit so manchem anderen Camper über die Technik ins Gespräch gekommen. Die Rückgabe in Auckland lief auch ohne Probleme. Bei einer Rückkehr nach Neuseeland würden wir uns wieder an Eurocamper wenden.
Eine gute Hilfe war auch Steffen Weisflog, der die Firma unterstützt und auch im Vorfeld für alle Fragen zur Verfügung stand. Danke Steffen.
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This rental company is SHAMBOLIC!
We had a really bad experience which completely ruined our holiday in NZ. it’s such a shame as we loved the country and the people and were keen to use a local company. We spent a lot of money on a camper van that had a leaking fresh water tank, a broken table, and to top it all off, a malfunctioning fridge. These are fundamental components to van life. We emailed the company about the issues we had at the time and since but their response has been limited and unhelpful. It’s been several months of us trying to get a reasonable adjustments to the price we paid, with no luck. We are just asking to make things right and fair with the big issues we had with the van we rented from this company.
AVOID THIS RENTAL AT ALL COSTS!
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Me and my son had a great journey in The Kingsleeper Van from Euro Campers.
Great service, great van.
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This was a nightmare company we had to deal with.
In the end they ruined our holiday. :
1. We initially negotiated as two campers with 4 adult each, newer Heron's. Just one day before we left Aus, they told us that they can not provide the second Heron. Offered us the the old Budgy. With no other choice we had to accept it. When we get Auckland, we found Budgy very old and dirty, the toilet door is not closing properly, BBQ, chairs etc. virtually unusable as they were very old.
2. In the second day, the other Heron they allocated to us had mechanical issue with the transmission. Which caused us to loose one day in Auckland. We stuck in the middle of busy highway, trying to get some roadside assistance. During this time tried to reach out to Euro Campers, for 24 hours we did not get any proper response. In the end what they suggested was worthless: they could not replace the camper. So we had to continue with the issue. The same issue popped up again later causing more delays. Also, some strange noise from the gearbox. Again, no proper solution, we had to continue with this defected vehicle worrying all the time we may stuck somewhere...
3. When we've finished and return the campers in Christchurch, we expected some sort of communication and to be honest some compensation as we've lost at least 2 days. To cut long story short, they simply did not respond our numerous emails, phone calls etc. We even did not know if they release our credit card pre-authorizations In the end, I had to call the bank and was told pre-authorization is released (thanks God)!!!
4. When we negotiate the hire, they promised to have airport transfers. But at the last minute they said, since we arrive on Saturday & return on Sunday, they can not do airport transfer. So, we had to pay our own way to get to their depot and return to airport. Also, they did not show us how to operate the campers. We had to find out our own way... So painful....
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Beware.
These campers are now in the 'older' category. Our first night the house batteries had zero charge as they were so old. We had no lights, water pump, fridge. But worst, the battery alarm went off all night resulting in having to start the engine 5 times during the night to get enough charge in to stop alarm. There solution was to put us in a tiny camper, on day 1. We booked the largest camper for good space. So we had to push to do the right thing and just let us go to a battery shop to replace. Very simple . When returned they kept our $5000 deposit and sent us a list of so called 'broken things' . When we contested this that it was all general wear and tear from it being an old camper they agreed. But still charged us for a broken bed slat and charged us the admin - for a list of things they agreed were due to camper being old. So i contested again only for them to then decide they would only return 3,000 of our deposit , not the sent invoice of $203. This was like getting day light robbed and so unnesscary. We felt so duped that we had to go get advice from citizen advice. They have now refunded but it was awful. To be robbed like this at the end of a nice trip. So please people, if you rent. Take PHOTOS of EVERY single thing in camper. From door handles to window latches because they willl try to rob you, having read other people reviews, Im really gutted that a small NZ camper company would do this to people. Disgusting.
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Campervan/Motorhome renters beware!
Like many New Zealanders we rented a couple of motorhomes for the school holidays. We booked our Motorhomes from Euro Campers, right here in Rolleston. Supporting local, tick!
We flew to Auckland and collected our two dirty, smelly, leaky motorhomes. One didn’t even have hot water for the duration. The bed linen and towels smelt far from clean and the overall cleanliness was not up to our standards, especially in the current climate. The camp chairs provided in one motor home were soaking wet and going mouldy. We even discovered on the last night that both campers rego stickers were long out of date.
Mid way through our 10 day holiday we visited Rainbows End. Parked in the carpark and triple checked everything was locked. When we returned at the end of the day we found both campers had been ransacked and burgled. They’d taken all four children’s iPads and headphones, a camera, clothing, shoes, make up, a speaker, hairdryer, jackets, backpacks and even a kids pencil case. Luckily our home contents insurance will cover most of our personal belongings.
The main issue is that the thieves took a TV and bracket from my friend’s motorhome. As these belong to Euro Campers, we are not insured for these items. Despite purchasing the extra “No Worries” insurance from Euro Campers and the theft being no fault of our own. Euro Campers billed us $855. They charged us $499 for the TV and $150 for the bracket. The remainder was for admin and labour costs!
While at the depot there was a couple there that despite having also taken the extra insurance, were being charged around $2000 for roof damage due to a branch that had fallen on them.
The staff member also advised me that had there been a fire for example, we would have been liable for all of the contents, as their insurance only covers the motorhome!
Both families have decided that we wouldn’t ever hire a camper or motorhome again, it simply isn’t worth the risk.
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We are a group of medical doctors.
We travel and have travelled extensively, through developing and developed countries, mostly for work. We have never experienced more concerning service that with this organisation. The organisation provided us with a vehicle that leaked urine from the toilet into the shower (from previous tenants, as we never used the bathroom facilities), which caused a severely unpleasant smell and attracted flies, and that leaked rain water into the cabin (our bed, luggage etc were wet). We were unable to use the vehicle; when we drove urine leaked into the cabin (especially if a gradient in the road) and we did not want to live, sleep or use the vehicle due to the clear and serious health concerns (many serious infective diseases are spread through body fluids such as urine). We raised our concerns immediately and our concerns were acknowledged, but the organisation refused to address it for several days. We had the vehicle for a few days, although we rented the vehicle for more than one month paying nearly £3000. The organisation refused to refund us any money or apologise for the health risks; they said they never refund clients (not even due to the pandemic, which is at contrast to most organisations' and countries' policies) and they said that they did not have a complaints procedure. They did not take our concerns or the health concerns seriously, not even in a pandemic, where they were informed that Corona viruses may be spread via urine. We believe this is negligent behaviour. We contacted governmental officials regarding our concerns.
