Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Euro Campers.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Euro Campers

Valid Reviews

281 Valid Reviews

The Euro Campers experience has a total of 314 reviews. There are 281 valid reviews that are included when calculating the ranking score and 33 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 281 valid reviews:

Rating Count Percentage
10/10 183
65%
9/10 37
13%
8/10 30
11%
7/10 6
2%
6/10 1
0%
5/10 2
1%
4/10 1
0%
3/10 5
2%
2/10 2
1%
1/10 14
5%

88.90% Average

The raw data average (mean) for all the Euro Campers valid reviews is 88.90% and is based on 281 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

13 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 281 valid reviews, the experience has 13 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 13 face-to-face reviews:

Rating Count Percentage
10/10 4
31%
9/10 1
8%
8/10 6
46%
7/10 1
8%
6/10 1
8%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

84.62% Average

The raw data average (mean) for all the Euro Campers face-to-face reviews is 84.62% and is based on 13 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

81.73%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Alain Bélanger 10/10 577 days 100%
Pia 1/10 636 days 39%
Hilke und Marian 8/10 971 days 56%
Justin Littman 1/10 971 days 23%
Adem 1/10 1428 days 7%
Jens Moeller 10/10 1428 days 17%
alessandra breitenstein 1/10 1428 days 7%
Melfuction Berry 1/10 1551 days 5%
Ange 1/10 2281 days 2%
Peter, The Netherlands 3/10 2403 days 3%
Emmalee Burger 1/10 2403 days 2%
CHRIS 1/10 2403 days 2%
Max 10/10 2432 days 5%
Leonie D 2/10 2432 days 2%
Deborah Vitali 3/10 2463 days 2%
daniela 3/10 2463 days 2%
schap chris 1/10 2494 days 2%
Grant Clark 10/10 2555 days 4%
robertina szolarova 10/10 2708 days 4%
Markus Hufnagel 8/10 2738 days 4%
Kimberly McLean 8/10 2738 days 4%
Michel Cote 9/10 2738 days 4%
Veronica Young 10/10 2797 days 4%
DIANE GUTJAHR 10/10 2828 days 4%
Gareth O'Rourke 5/10 2859 days 3%
Fredrick Rorus 10/10 2859 days 4%
Kerri Schopper 10/10 2859 days 4%
Guenter Kastner 7/10 2859 days 3%
Laura 1/10 2859 days 1%
Giovanni Gamba 10/10 2920 days 3%
TOM SCHOUTEN 9/10 2950 days 3%
Hugo Fernandes 3/10 2950 days 2%
Mitchell Banks 10/10 2950 days 3%
capucine Heymes 10/10 2981 days 3%
sus Bently 10/10 2981 days 3%
Tamaza Zing 9/10 2981 days 3%
Stewart Hellken 10/10 3012 days 3%
Ari Wibowo 10/10 3012 days 3%
Jeff Chadding 9/10 3012 days 3%
sara oblak 10/10 3073 days 3%
A couple in a Euro Kingsleeper 10/10 3073 days 3%
Magdaleen Becker 10/10 3073 days 3%
Eleri Jones 8/10 3103 days 3%
Falkenhain Annemarie 9/10 3103 days 3%
Sarah Zul 9/10 3103 days 3%
Stephenn Baas 9/10 3103 days 3%
Simon Gakowski 10/10 3103 days 3%
Jeffery Wilson 1/10 3133 days 1%
DANIEL VIOLA 9/10 3134 days 3%
Rhyll Forrest 10/10 3134 days 3%
Linda Pulliam 8/10 3134 days 3%
Rodney Erickson 7/10 3134 days 3%
Freddrick Weiser 10/10 3134 days 3%
Domonkos Strommer 9/10 3193 days 3%
Troels Karlsen 10/10 3193 days 3%
Adrian Rutter 8/10 3193 days 3%
Eileen Hayden 10/10 3193 days 3%
duval-fleury benoit 10/10 3193 days 3%
Steven Kappeler 10/10 3224 days 3%
Irene Tos 7/10 3224 days 3%
Corinna Gröne 8/10 3224 days 3%
phill Fisher 8/10 3224 days 3%
Jan Christoph 10/10 3251 days 2%
Ted Gonera 9/10 3254 days 3%
Michael Kielburger 10/10 3254 days 3%
Sabrina Poon 8/10 3254 days 3%
Eoin O'Gorman 9/10 3254 days 3%
Frank Adriaanse 8/10 3254 days 3%
Andrew Praill 7/10 3254 days 2%
Oscar Petersen 8/10 3268 days 1%
helen reeve 10/10 3285 days 3%
Jozef Pinkerton 9/10 3315 days 2%
Keith Mc Daniel 10/10 3377 days 2%
phil reynolds 9/10 3377 days 2%
Melanie Forst 10/10 3377 days 2%
Mariette Eggermont 8/10 3377 days 2%
Marine Contri 8/10 3407 days 2%
Suzanne Hopkins 10/10 3407 days 2%
Mario Richter 10/10 3407 days 2%
Rodrigo De Souza 10/10 3407 days 2%
Simone Krause 10/10 3407 days 2%
ENG LEE OOI 8/10 3438 days 2%
Pablo Renedo 10/10 3438 days 2%
Tiam Siong Tan 10/10 3438 days 2%
Jon Veitch 9/10 3468 days 2%
Alan Honey 10/10 3468 days 2%
Matt Hansen 10/10 3468 days 2%
Thomas and Sonja 8/10 3484 days 1%
Bettina Olbrich 9/10 3499 days 2%
Anita Geyer 8/10 3499 days 2%
Vojtech Vojtko 10/10 3499 days 2%
Gary Gustafson 10/10 3499 days 2%
Robert Denison 9/10 3499 days 2%
patrik girardet 10/10 3499 days 2%
Taylor Wilson 10/10 3499 days 2%
Juan Prosperi 10/10 3527 days 2%
Lauren Moore 9/10 3527 days 2%
sara Deschenes 10/10 3527 days 2%
Helmut Kazmaier 1/10 3527 days 1%
Jocelyn Booy 6/10 3530 days 1%
Daisy Hoopers 10/10 3536 days 1%
Felicity Hughes 8/10 3539 days 1%
Sam Howard 7/10 3548 days 1%
Georgia Sutcliffe 8/10 3558 days 2%
Nick Bailey 8/10 3558 days 2%
Stephanie Lauer 10/10 3558 days 2%
Chislaine Arends 10/10 3558 days 2%
Michael Jeffress 10/10 3558 days 2%
Simon Robinson 10/10 3558 days 2%
Fiona Brigmanis 8/10 3558 days 2%
Beth Morris 10/10 3558 days 2%
Peter Coggins 8/10 3558 days 2%
Laurent Pinot 10/10 3558 days 2%
Martin Kurtz 10/10 3558 days 2%
Gina G 1/10 3558 days 1%
Christine Bilton 10/10 3558 days 2%
Sylvie Svensson 10/10 3558 days 2%
Jeremy Evans 9/10 3558 days 2%
Werner 10/10 3589 days 2%
Mel R 10/10 3589 days 2%
Yasmin Lim 10/10 3589 days 2%
Jill 10/10 3589 days 2%
Samuel Ong 9/10 3589 days 2%
Poh ching Yu 2/10 3589 days 1%
ryan harkleroad 8/10 3589 days 2%
colin mcmahon 10/10 3589 days 2%
Julia Tästensen 10/10 3589 days 2%
Paige H 10/10 3589 days 2%
Mike Mazur 8/10 3589 days 2%
Sigrid Duus 8/10 3589 days 1%
Mads Nielsen 8/10 3589 days 1%
Leonie Brabers 8/10 3612 days 1%
Petra 10/10 3619 days 2%
Ahmad Zulhilmi Mohamed Omar 10/10 3619 days 2%
Ashleigh Standell 10/10 3619 days 2%
Kathy Fisher 8/10 3619 days 2%
andy ziesmann 10/10 3619 days 2%
T Brummel 9/10 3619 days 2%
Pavel Schmitt 10/10 3619 days 2%
Peter Rickard 8/10 3619 days 2%
Carol Kettner 9/10 3619 days 2%
Isabell Kraemer 10/10 3619 days 2%
Kevin Hendy 10/10 3628 days 1%
Jamie Anderson 10/10 3650 days 2%
Harry Peters 10/10 3650 days 2%
Nurul Farhanah Sidik 10/10 3650 days 2%
Wouters 10/10 3650 days 2%
Katie 10/10 3650 days 2%
Tracey Davies 8/10 3650 days 2%
Andrew Sampaklis 10/10 3650 days 2%
Emilie Fagioli 10/10 3650 days 2%
Steffi Feldmann 10/10 3680 days 2%
Stephen O'Co 10/10 3680 days 2%
JC Owen 10/10 3680 days 2%
Janelle G 10/10 3680 days 2%
Andrew Roberts 10/10 3680 days 2%
steve kettewell 10/10 3680 days 2%
Chris BENDL 7/10 3711 days 1%
Tommy 3000 10/10 3711 days 2%
Al Round the World 10/10 3711 days 2%
Hoki Nixon 10/10 3711 days 2%
Lara Monro 10/10 3742 days 1%
Caitlin Johnson 10/10 3742 days 1%
Marie2200 10/10 3742 days 1%
esther houghton 10/10 3742 days 1%
Brandon H 10/10 3742 days 1%
Katja Fibig 8/10 3742 days 1%
Silvia R. 10/10 3742 days 1%
helen mccarl 9/10 3742 days 1%
Kiwi Girl 10/10 3742 days 1%
Barbara Beerli 9/10 3742 days 1%
Claudia 0 10/10 3742 days 1%
Anni Buechele 10/10 3772 days 1%
Jane and Duncan Fraser 10/10 3772 days 1%
Leslie Royal 10/10 3803 days 1%
Angene Johnson 10/10 3803 days 1%
Simon Breunig 10/10 3803 days 1%
Stew H 9/10 3803 days 1%
Arthur Wilding 10/10 3803 days 1%
Sandra Ray 10/10 3803 days 1%
Rabiah Abdullah 4/10 3833 days 1%
Christian Schnur 10/10 3833 days 1%
Christian Schönfels 10/10 3833 days 1%
Tim Evans 10/10 3833 days 1%
Bastian Leistner 9/10 3864 days 1%
Florian Thiele 10/10 3864 days 1%
Katelyn Flynn 10/10 3864 days 1%
Kasia Mazur 10/10 3864 days 1%
Louise Curnell 9/10 3864 days 1%
Sven Jahn 10/10 3864 days 1%
Hayden Arthur 10/10 3864 days 1%
Patrick Veber 10/10 3884 days 1%
Sabine Hering 10/10 3893 days 1%
James 10/10 3893 days 1%
Jeroen Slappendel 10/10 3893 days 1%
Glenn Kasman 1/10 3893 days 0%
Kerstin 3/10 3924 days 1%
Karen W 10/10 3924 days 1%
Stephen Eitel 9/10 3924 days 1%
Alexa Schneider 10/10 3924 days 1%
Michaela Rossmann 10/10 3924 days 1%
Sabina Host 10/10 3924 days 1%
Peter Sullivan 10/10 3924 days 1%
Manfred und Karin Achtstaetter 10/10 3924 days 1%
Stefanie Peters 10/10 3924 days 1%
Yousef Firoozan 9/10 3955 days 1%
cp lim 9/10 3955 days 1%
Jochen Dirkling 10/10 3955 days 1%
Manfred Gehrmann 10/10 3955 days 1%
Lorie Grundy 9/10 3955 days 1%
Maria und Peter 10/10 3955 days 1%
A Milber 10/10 3955 days 1%
Teemu Rautanen 9/10 3985 days 1%
Alex Sch 9/10 3985 days 1%
Gavin Print 9/10 3985 days 1%
stadivoj@gmail.com Radivoj 10/10 3985 days 1%
Elena Möller 10/10 3985 days 1%
David and Deslei Wood 10/10 3985 days 1%
Doro & Kally May 10/10 3985 days 1%
oscar de la calle tejedor 10/10 3985 days 1%
Nathan 10/10 4016 days 1%
Marleen Kenneth 10/10 4016 days 1%
Edith Wol 10/10 4016 days 1%
Peter H 10/10 4016 days 1%
Ruth 10/10 4046 days 1%
kelly bell 10/10 4046 days 1%
Marion Zajonc 10/10 4046 days 1%
Malinda B 10/10 4046 days 1%
Nate Thompson 10/10 4077 days 1%
Vinay Maharajpet 10/10 4077 days 1%
E K 10/10 4108 days 1%
Bronwyn Marshall 10/10 4108 days 1%
Nz Fan 10/10 4108 days 1%
Marius Fischer 10/10 4138 days 1%
janh 10/10 4138 days 1%
Erica Metro 10/10 4138 days 1%
Basak Ozaltin 9/10 4169 days 0%
Richard Metro 10/10 4169 days 0%
Thijs van Stiphout 10/10 4169 days 0%
Elisabeth Tartler 10/10 4169 days 0%
Rachel S 5/10 4199 days 0%
Osama Salih 10/10 4199 days 0%
Kurz Werner 9/10 4199 days 0%
Thomas Jentschke 10/10 4199 days 0%
alexandra Mund 10/10 4230 days 0%
Klaus Kircher 10/10 4230 days 0%
Sophie Truemper 10/10 4258 days 0%
Guillermo Lupi 10/10 4258 days 0%
Robert Warner 9/10 4258 days 0%
sofia crosley 10/10 4258 days 0%
Ronda Pendergast 10/10 4258 days 0%
Eva 10/10 4258 days 0%
Scott 10/10 4258 days 0%
Ilka and Helge 10/10 4289 days 0%
Bernd "Schwabe" 10/10 4289 days 0%
Moritz &Co 10/10 4289 days 0%
Martin Pelka 10/10 4289 days 0%
Sara Hubber 10/10 4289 days 0%
Astrid Michalske 10/10 4289 days 0%
Mike Behrens 10/10 4289 days 0%
Irod 10/10 4320 days 0%
Franz 10/10 4320 days 0%
Allan David 10/10 4320 days 0%
norman justesen 10/10 4350 days 0%
lennart herpertz 10/10 4350 days 0%
Mark BonDurant 10/10 4381 days 1%
Infernal 10/10 4381 days 1%
pascal omondiagbe 10/10 4381 days 1%
Jodi Thiessen 10/10 4411 days 1%
IreneG26 10/10 4411 days 1%
Jiminey Cricket 10/10 4411 days 1%
LoveOutdoors 10/10 4411 days 1%
Joe 10/10 4442 days 1%
Ben Clarke 10/10 4442 days 1%
Hans-Georg Milz 10/10 4442 days 1%
Wolfgang B 10/10 4442 days 1%
Arne Bruesch 10/10 4442 days 1%
Glen White 10/10 4564 days 1%
Kristina 9/10 4613 days 1%
Fabian 10/10 4960 days 1%
Heide Will 10/10 4988 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Euro Campers experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-6.23% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 68 days. The Euro Campers experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.63%
2 -1.50%
3 -0.38%
4 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Euro Campers experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
… …
197 -3.18%
198 -3.20%
199 -3.21%
200 -3.23%
201 -3.25%
202 -3.26%
203 -3.28%
… …

Balancing Adjustment

4.45% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

74%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.