Ranking Score Explained

Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Euro Campers.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Euro Campers

Valid Reviews

281 Valid Reviews

The Euro Campers experience has a total of 318 reviews. There are 281 valid reviews that are included when calculating the ranking score and 37 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 281 valid reviews:

Rating Count Percentage
10/10 183
65%
9/10 37
13%
8/10 30
11%
7/10 6
2%
6/10 1
0%
5/10 2
1%
4/10 1
0%
3/10 5
2%
2/10 2
1%
1/10 14
5%

88.90% Average

The raw data average (mean) for all the Euro Campers valid reviews is 88.90% and is based on 281 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

13 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 281 valid reviews, the experience has 13 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 13 face-to-face reviews:

Rating Count Percentage
10/10 4
31%
9/10 1
8%
8/10 6
46%
7/10 1
8%
6/10 1
8%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

84.62% Average

The raw data average (mean) for all the Euro Campers face-to-face reviews is 84.62% and is based on 13 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

80.81%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Alain Bélanger 10/10 315 days 100%
Pia 1/10 374 days 40%
Hilke und Marian 8/10 709 days 74%
Justin Littman 1/10 709 days 31%
Adem 1/10 1166 days 13%
Jens Moeller 10/10 1166 days 32%
alessandra breitenstein 1/10 1166 days 13%
Melfuction Berry 1/10 1289 days 9%
Ange 1/10 2019 days 2%
Peter, The Netherlands 3/10 2141 days 2%
Emmalee Burger 1/10 2141 days 2%
CHRIS 1/10 2141 days 2%
Max 10/10 2170 days 5%
Leonie D 2/10 2170 days 2%
Deborah Vitali 3/10 2201 days 2%
daniela 3/10 2201 days 2%
schap chris 1/10 2232 days 2%
Grant Clark 10/10 2293 days 4%
robertina szolarova 10/10 2446 days 4%
Markus Hufnagel 8/10 2476 days 4%
Kimberly McLean 8/10 2476 days 4%
Michel Cote 9/10 2476 days 4%
Veronica Young 10/10 2535 days 4%
DIANE GUTJAHR 10/10 2566 days 4%
Gareth O'Rourke 5/10 2597 days 3%
Fredrick Rorus 10/10 2597 days 4%
Kerri Schopper 10/10 2597 days 4%
Guenter Kastner 7/10 2597 days 3%
Laura 1/10 2597 days 1%
Giovanni Gamba 10/10 2658 days 4%
TOM SCHOUTEN 9/10 2688 days 3%
Hugo Fernandes 3/10 2688 days 2%
Mitchell Banks 10/10 2688 days 3%
capucine Heymes 10/10 2719 days 3%
sus Bently 10/10 2719 days 3%
Tamaza Zing 9/10 2719 days 3%
Stewart Hellken 10/10 2750 days 3%
Ari Wibowo 10/10 2750 days 3%
Jeff Chadding 9/10 2750 days 3%
sara oblak 10/10 2811 days 3%
A couple in a Euro Kingsleeper 10/10 2811 days 3%
Magdaleen Becker 10/10 2811 days 3%
Eleri Jones 8/10 2841 days 3%
Falkenhain Annemarie 9/10 2841 days 3%
Sarah Zul 9/10 2841 days 3%
Stephenn Baas 9/10 2841 days 3%
Simon Gakowski 10/10 2841 days 3%
Jeffery Wilson 1/10 2871 days 1%
DANIEL VIOLA 9/10 2872 days 3%
Rhyll Forrest 10/10 2872 days 3%
Linda Pulliam 8/10 2872 days 3%
Rodney Erickson 7/10 2872 days 3%
Freddrick Weiser 10/10 2872 days 3%
Domonkos Strommer 9/10 2931 days 3%
Troels Karlsen 10/10 2931 days 3%
Adrian Rutter 8/10 2931 days 3%
Eileen Hayden 10/10 2931 days 3%
duval-fleury benoit 10/10 2931 days 3%
Steven Kappeler 10/10 2962 days 3%
Irene Tos 7/10 2962 days 3%
Corinna Gröne 8/10 2962 days 3%
phill Fisher 8/10 2962 days 3%
Jan Christoph 10/10 2989 days 2%
Ted Gonera 9/10 2992 days 3%
Michael Kielburger 10/10 2992 days 3%
Sabrina Poon 8/10 2992 days 3%
Eoin O'Gorman 9/10 2992 days 3%
Frank Adriaanse 8/10 2992 days 3%
Andrew Praill 7/10 2992 days 3%
Oscar Petersen 8/10 3006 days 2%
helen reeve 10/10 3023 days 3%
Jozef Pinkerton 9/10 3053 days 3%
Keith Mc Daniel 10/10 3115 days 3%
phil reynolds 9/10 3115 days 3%
Melanie Forst 10/10 3115 days 3%
Mariette Eggermont 8/10 3115 days 3%
Marine Contri 8/10 3145 days 2%
Suzanne Hopkins 10/10 3145 days 3%
Mario Richter 10/10 3145 days 3%
Rodrigo De Souza 10/10 3145 days 3%
Simone Krause 10/10 3145 days 3%
ENG LEE OOI 8/10 3176 days 2%
Pablo Renedo 10/10 3176 days 2%
Tiam Siong Tan 10/10 3176 days 2%
Jon Veitch 9/10 3206 days 2%
Alan Honey 10/10 3206 days 2%
Matt Hansen 10/10 3206 days 2%
Thomas and Sonja 8/10 3222 days 1%
Bettina Olbrich 9/10 3237 days 2%
Anita Geyer 8/10 3237 days 2%
Vojtech Vojtko 10/10 3237 days 2%
Gary Gustafson 10/10 3237 days 2%
Robert Denison 9/10 3237 days 2%
patrik girardet 10/10 3237 days 2%
Taylor Wilson 10/10 3237 days 2%
Juan Prosperi 10/10 3265 days 2%
Lauren Moore 9/10 3265 days 2%
sara Deschenes 10/10 3265 days 2%
Helmut Kazmaier 1/10 3265 days 1%
Jocelyn Booy 6/10 3268 days 1%
Daisy Hoopers 10/10 3274 days 1%
Felicity Hughes 8/10 3277 days 1%
Sam Howard 7/10 3286 days 1%
Georgia Sutcliffe 8/10 3296 days 2%
Nick Bailey 8/10 3296 days 2%
Stephanie Lauer 10/10 3296 days 2%
Chislaine Arends 10/10 3296 days 2%
Michael Jeffress 10/10 3296 days 2%
Simon Robinson 10/10 3296 days 2%
Fiona Brigmanis 8/10 3296 days 2%
Beth Morris 10/10 3296 days 2%
Peter Coggins 8/10 3296 days 2%
Laurent Pinot 10/10 3296 days 2%
Martin Kurtz 10/10 3296 days 2%
Gina G 1/10 3296 days 1%
Christine Bilton 10/10 3296 days 2%
Sylvie Svensson 10/10 3296 days 2%
Jeremy Evans 9/10 3296 days 2%
Werner 10/10 3327 days 2%
Mel R 10/10 3327 days 2%
Yasmin Lim 10/10 3327 days 2%
Jill 10/10 3327 days 2%
Samuel Ong 9/10 3327 days 2%
Poh ching Yu 2/10 3327 days 1%
ryan harkleroad 8/10 3327 days 2%
colin mcmahon 10/10 3327 days 2%
Julia Tästensen 10/10 3327 days 2%
Paige H 10/10 3327 days 2%
Mike Mazur 8/10 3327 days 2%
Sigrid Duus 8/10 3327 days 1%
Mads Nielsen 8/10 3327 days 1%
Leonie Brabers 8/10 3350 days 1%
Petra 10/10 3357 days 2%
Ahmad Zulhilmi Mohamed Omar 10/10 3357 days 2%
Ashleigh Standell 10/10 3357 days 2%
Kathy Fisher 8/10 3357 days 2%
andy ziesmann 10/10 3357 days 2%
T Brummel 9/10 3357 days 2%
Pavel Schmitt 10/10 3357 days 2%
Peter Rickard 8/10 3357 days 2%
Carol Kettner 9/10 3357 days 2%
Isabell Kraemer 10/10 3357 days 2%
Kevin Hendy 10/10 3366 days 1%
Jamie Anderson 10/10 3388 days 2%
Harry Peters 10/10 3388 days 2%
Nurul Farhanah Sidik 10/10 3388 days 2%
Wouters 10/10 3388 days 2%
Katie 10/10 3388 days 2%
Tracey Davies 8/10 3388 days 2%
Andrew Sampaklis 10/10 3388 days 2%
Emilie Fagioli 10/10 3388 days 2%
Steffi Feldmann 10/10 3418 days 2%
Stephen O'Co 10/10 3418 days 2%
JC Owen 10/10 3418 days 2%
Janelle G 10/10 3418 days 2%
Andrew Roberts 10/10 3418 days 2%
steve kettewell 10/10 3418 days 2%
Chris BENDL 7/10 3449 days 2%
Tommy 3000 10/10 3449 days 2%
Al Round the World 10/10 3449 days 2%
Hoki Nixon 10/10 3449 days 2%
Lara Monro 10/10 3480 days 2%
Caitlin Johnson 10/10 3480 days 2%
Marie2200 10/10 3480 days 2%
esther houghton 10/10 3480 days 2%
Brandon H 10/10 3480 days 2%
Katja Fibig 8/10 3480 days 2%
Silvia R. 10/10 3480 days 2%
helen mccarl 9/10 3480 days 2%
Kiwi Girl 10/10 3480 days 2%
Barbara Beerli 9/10 3480 days 2%
Claudia 0 10/10 3480 days 2%
Anni Buechele 10/10 3510 days 2%
Jane and Duncan Fraser 10/10 3510 days 2%
Leslie Royal 10/10 3541 days 2%
Angene Johnson 10/10 3541 days 2%
Simon Breunig 10/10 3541 days 2%
Stew H 9/10 3541 days 2%
Arthur Wilding 10/10 3541 days 2%
Sandra Ray 10/10 3541 days 2%
Rabiah Abdullah 4/10 3571 days 1%
Christian Schnur 10/10 3571 days 2%
Christian Schönfels 10/10 3571 days 2%
Tim Evans 10/10 3571 days 2%
Bastian Leistner 9/10 3602 days 2%
Florian Thiele 10/10 3602 days 2%
Katelyn Flynn 10/10 3602 days 2%
Kasia Mazur 10/10 3602 days 2%
Louise Curnell 9/10 3602 days 2%
Sven Jahn 10/10 3602 days 2%
Hayden Arthur 10/10 3602 days 2%
Patrick Veber 10/10 3622 days 1%
Sabine Hering 10/10 3631 days 1%
James 10/10 3631 days 1%
Jeroen Slappendel 10/10 3631 days 1%
Glenn Kasman 1/10 3631 days 1%
Kerstin 3/10 3662 days 1%
Karen W 10/10 3662 days 1%
Stephen Eitel 9/10 3662 days 1%
Alexa Schneider 10/10 3662 days 1%
Michaela Rossmann 10/10 3662 days 1%
Sabina Host 10/10 3662 days 1%
Peter Sullivan 10/10 3662 days 1%
Manfred und Karin Achtstaetter 10/10 3662 days 1%
Stefanie Peters 10/10 3662 days 1%
Yousef Firoozan 9/10 3693 days 1%
cp lim 9/10 3693 days 1%
Jochen Dirkling 10/10 3693 days 1%
Manfred Gehrmann 10/10 3693 days 1%
Lorie Grundy 9/10 3693 days 1%
Maria und Peter 10/10 3693 days 1%
A Milber 10/10 3693 days 1%
Teemu Rautanen 9/10 3723 days 1%
Alex Sch 9/10 3723 days 1%
Gavin Print 9/10 3723 days 1%
stadivoj@gmail.com Radivoj 10/10 3723 days 1%
Elena Möller 10/10 3723 days 1%
David and Deslei Wood 10/10 3723 days 1%
Doro & Kally May 10/10 3723 days 1%
oscar de la calle tejedor 10/10 3723 days 1%
Nathan 10/10 3754 days 1%
Marleen Kenneth 10/10 3754 days 1%
Edith Wol 10/10 3754 days 1%
Peter H 10/10 3754 days 1%
Ruth 10/10 3784 days 1%
kelly bell 10/10 3784 days 1%
Marion Zajonc 10/10 3784 days 1%
Malinda B 10/10 3784 days 1%
Nate Thompson 10/10 3815 days 1%
Vinay Maharajpet 10/10 3815 days 1%
E K 10/10 3846 days 1%
Bronwyn Marshall 10/10 3846 days 1%
Nz Fan 10/10 3846 days 1%
Marius Fischer 10/10 3876 days 1%
janh 10/10 3876 days 1%
Erica Metro 10/10 3876 days 1%
Basak Ozaltin 9/10 3907 days 1%
Richard Metro 10/10 3907 days 1%
Thijs van Stiphout 10/10 3907 days 1%
Elisabeth Tartler 10/10 3907 days 1%
Rachel S 5/10 3937 days 1%
Osama Salih 10/10 3937 days 1%
Kurz Werner 9/10 3937 days 1%
Thomas Jentschke 10/10 3937 days 1%
alexandra Mund 10/10 3968 days 1%
Klaus Kircher 10/10 3968 days 1%
Sophie Truemper 10/10 3996 days 1%
Guillermo Lupi 10/10 3996 days 1%
Robert Warner 9/10 3996 days 1%
sofia crosley 10/10 3996 days 1%
Ronda Pendergast 10/10 3996 days 1%
Eva 10/10 3996 days 1%
Scott 10/10 3996 days 1%
Ilka and Helge 10/10 4027 days 1%
Bernd "Schwabe" 10/10 4027 days 1%
Moritz &Co 10/10 4027 days 1%
Martin Pelka 10/10 4027 days 1%
Sara Hubber 10/10 4027 days 1%
Astrid Michalske 10/10 4027 days 1%
Mike Behrens 10/10 4027 days 1%
Irod 10/10 4058 days 1%
Franz 10/10 4058 days 1%
Allan David 10/10 4058 days 1%
norman justesen 10/10 4088 days 1%
lennart herpertz 10/10 4088 days 1%
Mark BonDurant 10/10 4119 days 0%
Infernal 10/10 4119 days 0%
pascal omondiagbe 10/10 4119 days 0%
Jodi Thiessen 10/10 4149 days 0%
IreneG26 10/10 4149 days 0%
Jiminey Cricket 10/10 4149 days 0%
LoveOutdoors 10/10 4149 days 0%
Joe 10/10 4180 days 0%
Ben Clarke 10/10 4180 days 0%
Hans-Georg Milz 10/10 4180 days 0%
Wolfgang B 10/10 4180 days 0%
Arne Bruesch 10/10 4180 days 0%
Glen White 10/10 4302 days 0%
Kristina 9/10 4351 days 0%
Fabian 10/10 4698 days 1%
Heide Will 10/10 4726 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Euro Campers experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-7.05% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 44 days. The Euro Campers experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.63%
2 -1.50%
3 -0.38%
4 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Euro Campers experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -3.99%
198 -4.01%
199 -4.03%
200 -4.05%
201 -4.07%
202 -4.09%
203 -4.11%

Balancing Adjustment

5.16% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

74%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.