This was a nightmare company we had to deal with.

In the end they ruined our holiday. :

1. We initially negotiated as two campers with 4 adult each, newer Heron's. Just one day before we left Aus, they told us that they can not provide the second Heron. Offered us the the old Budgy. With no other choice we had to accept it. When we get Auckland, we found Budgy very old and dirty, the toilet door is not closing properly, BBQ, chairs etc. virtually unusable as they were very old.

2. In the second day, the other Heron they allocated to us had mechanical issue with the transmission. Which caused us to loose one day in Auckland. We stuck in the middle of busy highway, trying to get some roadside assistance. During this time tried to reach out to Euro Campers, for 24 hours we did not get any proper response. In the end what they suggested was worthless: they could not replace the camper. So we had to continue with the issue. The same issue popped up again later causing more delays. Also, some strange noise from the gearbox. Again, no proper solution, we had to continue with this defected vehicle worrying all the time we may stuck somewhere...

3. When we've finished and return the campers in Christchurch, we expected some sort of communication and to be honest some compensation as we've lost at least 2 days. To cut long story short, they simply did not respond our numerous emails, phone calls etc. We even did not know if they release our credit card pre-authorizations In the end, I had to call the bank and was told pre-authorization is released (thanks God)!!!

4. When we negotiate the hire, they promised to have airport transfers. But at the last minute they said, since we arrive on Saturday & return on Sunday, they can not do airport transfer. So, we had to pay our own way to get to their depot and return to airport. Also, they did not show us how to operate the campers. We had to find out our own way... So painful....

Reviewed over 3 years ago