Terrible experience.

Would not recommend.

On the morning of the 3rd day of our 15 day rental, the campervan broke down with a transmission problem. We were towed to Whitianga, where we were stranded for 4 days. After the mechanic declared bankruptcy on a timely repair, the company brought us a 20-year old loaner vehicle. We proceeded with our trip, booking whatever last minute lodging was available. After a week, the company told us that no suitable campervan would be available. During this period, we were clearly told by the company rep that we would be refunded for when the campervan was broken down (consistent with T&C), they would cover some of our lodging, and the use of the loaner would be free. After waiting 2 months for our refund, we were told that we would not be refunded for part of the period we were waiting for the campervan to be repaired, they would not cover any lodging, and they were charging us a rental fee for the loaner. We ultimately had to file a complaint with the NZ Dispute Tribunal to get this resolved. The rental from Euro Campers was the worst experience we have ever had with a company in the tourism / hospitality business anywhere in the world.

Reviewed over 1 year ago and experienced in February 2024