Ranking: 1/10

Appauling customer service response from head office considering vehicle should come with a full tank of petrol and car had a weak battery. Not a happy customer. Directors of Snap Rentals need to train your cutomer service reps and Manager by the name of Jade how to deal with customers. No apologies. No duty of care to the customer shown. Two incidents only 15 minute into my journey. Sorry goes slong way!! You've lost my busines and those I will tell.

Reviewed about 1 month ago

Ranking: 9/10

Hired a mid size car in Queenstown from Snap. Excellent value, easy to secure car and no hidden traps in rental agreement. The car was in excellent shape considering the relatively high mileage, very slight smell of smoke though. Quick collection at the airport at the start, and rapid return for our homeward flight. Highly recommended. Only reason 9/10 was because the car needed a good wash.

Reviewed 3 months ago

Ranking: 1/10

We flew into Queenstown as scheduled, expecting to make a quick call to Snap and be shuttled to where we would pick up the rental car. No such luck. We called and were on hold for over 40 minutes! I tried messaging, but no response at all. When they finally answered their phone the lady said "sorry, we're quite busy" and I said "sorry, that is not our problem". She then said we would be picked up in 15-20 minutes.
So a total of over an hour waiting when they knew our arrival time.
Turns out that all of their calls are routed to their Auckland office - there is no means to call the local office.
The people on the ground in Queenstown were wonderful and were very apologetic - but it wasn't their fault, Snap needs to sort out their systems - there are plenty of other bad reviews here for exactly the same reason.

Reviewed 10 months ago

Ranking: 1/10

Christchurch airport pickup booked for 25/2/20 to 11/3/20 through expedia prepaid online was prepared to pay $100 at pickup included toddler seat for $40 for 16days. Ph number for airport pickup wouldnt go through luckily we had family also meeting us. Got to rental place gave appropriate id and Visa debit card was told i could not car hire a car as my name was not on the card and no other options were possible, price paid was non refundable. Processed to phone expedia for possible transfer to another rental was not possible negotiated no refund for me. My only possible option i could think of was to order a new card with my name and miss out on 5 days Expedia talked to snap well i continued to wait was on hold for 2 hours. Snap agreed to move my pickup date to 5 days ahead. Visa Card arrived went in at 10 car wasnt ready told to come back at 12 and did we need a trip to the airport? Obviously no note was made that the days were moved. We went back at 12 met the same person who served me 5 days earlier i even said u served us the other day, remember? She didnt even realised and even thought we just come from the airport. I gave my id and visa debit card with my name on it. Paid full insurance cover as my cards not accepted as a credit card and no need for a car seat as we'd already borrowed one all up i paid $175 on top of the $399 already paid online. The car was a bit untidy, had no floor mats, had scratches on it and a crack on the passenger vanity mirror. Though it was cheap to full up and didnt break down on us and nice and small, easy to park. Dropped car off at 0830 half tank the man said $25 i was like sweet thats a good price. I didnt need a airport drop off as my family gave us a ride to the airport. Upon gettin to Auckland on 11 march check my bank account and snap rentals took out $85 for what for i dont know i have not received any invoice emails stating what it was for and nothing following up if we were satisfied with their service.

Reviewed about 1 year ago