Snap Rentals
Vehicle
Maps
Photos
Information
Snap Rentals
New Zealand's Best Value Car Rental
Snap Rentals offers the cheapest prices on New Zealand Car Rental. If you’re looking to hire a vehicle in New Zealand, Snap Rentals offers great new and economy vehicles and simple low cost insurance.
We’re low on fuss and high on value. We want to get you behind the wheel so you can get out and do whatever it is you’re here to do. Snap Rentals is the fastest growing rental car company in New Zealand. As long as you’ve got a licence, we’ll give you the keys. We have over a decade of experience in the rental car game. This means we know what you want. Snap offers it all from new cars through to the cheap New Zealand runabout.
Details
| Feature | Value | Info |
|---|---|---|
|
Organisation |
Snap RentalsCommercial organisation |
|
|
Location |
North Island ▷ Auckland Region ▷ Auckland |
|
|
Categories |
|
|
|
Business Times |
Open 7 days, 8am - 5:30pm |
|
|
Directions To Coordinates |
||
|
Directions Auckland Office Office |
||
|
Directions Queenstown Township Office Office |
||
|
Directions Christchurch Office Office |
||
|
Directions Auckland Office Office |
||
|
Coordinates |
Rental Cars
Google Maps
Reviews
-
-
Helpful staff in Queenstown -
Clean and tidy cars
-
Effortless booking process
-
Great shuttle service
-
Modern technology in cars
-
Terrible customer service
-
Great service from SNAP rentals - Christchurch. 😀
Elaine Demaine -
Excellent Car at a great price. 😊
Sherif Habashi -
Excellent service, professional and great price.
Sione Tesimale -
Fantastic service and quality car supplied.
Caro Cragg -
Efficient happy friendly service
Brenda
-
We are a family of 3, with a young toddler under two years old.
This was our first time to New Zealand.
Snap provided a Mitsubishi ASX with a preexisting faulty motor starter. The vehicle stranded our family at 10:00 am on Friday April 18, 2025, a public holiday. We contacted Snap support team via phone multiple times without success. We tried calling Snap’s emergency line- no luck. We tried calling Snap’s 800 service line- no luck. We tried calling the Auckland Airport Snap desk and was on hold and hung up on. We contacted AA, and after several hours, they came to help at approximately 2:15 pm. AA could not fix the vehicle after trying several troubleshooting attempts. AA told us it was a faulty motor starter and left our family at the gas station and told us to call Snap. They said they could tow us to a garage but that all garages were closed due to the holiday.By this time, our child was crying and hungry. We were soaking wet and miserable.
We pushed the car to a gas We are a family of 3, with a young toddler under two years old. This was our first time to New Zealand
We missed our tour at the Mitai Māori Village. We also missed our evening tour at the Waitomo glow worm caves. We will never get this time back. We also can’t get refunds for either tours. We had to get back to Auckland for a flight and hired an Uber.
-
We booked a car through Booking.com and opted for full coverage through a third-party insurance.
According to Booking.com, we only had to pay for an extra driver and snow chains at the counter. However, at Snap Rentals, we were charged for their insurance cover and the extra driver, despite showing proof that we had third-party insurance. They didn’t even have the snow chains when we had requested. Why even put it as an option and if not why not try and inform your customers ahead of time so they can make other arrangements!
After we left the counter and reviewed our payments at our Airbnb, we realized something was wrong. We tried calling them several times but couldn't get through. Eventually, I emailed Snap Rentals with all the details and proof of our booking and insurance. The response was shocking—they said if we had third-party insurance, we should have been asked to pay a $2000 bond. This was never communicated to us! The worst part is that they never clarified what we were paying for at the counter as well.
When we returned the car, we spoke to the same person who checked us in, Hanna. She was completely clueless about their own policies. Despite showing her a screenshot of our third-party insurance, she told us she would have had us cancel it if she knew, but now it was too late because the rental period was over or would have had us pay $2000. We informed her that if we knew that was an option, don’t you think we would have done that instead of having two covers?!?
She also claimed they don't get any information from Booking.com, which made no sense since they knew we wanted an extra driver and snow chains and had other information. She later goes on to say that we had clicked on their insurance at check in. Then I questioned her, saying supposedly if we “clicked it” when we showed you the screenshot of us having insurance through book.com why didn’t you say anything? To which she goes around in circles and says I will have to get the manager.
-
Queenstown Airport.
I found the team there to be really helpful. They were working in a new location without basic infrastructure. But they made it work, they were customer, and solution focussed.
I hope the facilities management team get them the facilities and connectivity they deserve. Thank you!
-
Rhys picked us up from the airport promptly and handled our booking once we got to snap rentals, he made the process absolutely effortless.
I'd highly reccomend anybody looking to travel to Queenstown and hire a car to see the guys down at snap. Thanks again Rhys, top lad 👍
-
Snap Rentals in Queenstown were great!
Awesome little car, clean and tidy on pick up, modern technology in car and exactly what we needed.
Highly recommend.
-
Awesome team from the helpful staff in bookings to the Team at Queenstown.
They made everything so simple and explained to each customer the benefit's of taking out full insurance. Also to ensure the vehicle is returned full of gas. Awesome shuttle service. I have now used them a couple of times and the customer service i would rank as one o the best i have experienced. Thank you and I highly recommend them and will use them in the future
-
-
Car was clean and tidy, staff were articulate and friendly and the shuttle service at Nelson was excellent.
I shall use them again no question.
-
They are magnificent, nothing is a problem, always extremely friendly and helpful and vehicles are always great 👍 🤪
-
SNAP RENTALS - will absolutely use them next time I am booking a rental.
Their fees were substantially less than other quotes I received. Their processes were easy and seamless. The staff were really helpful and knew their jobs well.
-
Snap car rental, were efficient, easy to book very affordable and absolutely fantastic staff.
Highly recommend
-
Happy with our car rental.
Excellent friendly service and car clean and very economical. Prompt pickup on our return. Highly recommend
-
The team is always friendly and helpful.
I'm a returning customer due to family commitments out of town and they always do their best to help me at short notice. The rental prices are very reasonable and the vehicles in good condition. Thanks team!
-
We wil only ever use Snap Rentals when we come back to beautiful NZ.
Their level of service, professionalism, prices and quality of cars are all a 10.
From the moment we arrived in Christchurch to the time we flew home 10 days later we could not have asked for better.
Congratulations to a young company for achieving amazing results.
-
We are a family of 3, with a young toddler under two years old.
This was our first time to New Zealand.
Snap provided a Mitsubishi ASX with a preexisting faulty motor starter. The vehicle stranded our family at 10:00 am on Friday April 18, 2025, a public holiday. We contacted Snap support team via phone multiple times without success. We tried calling Snap’s emergency line- no luck. We tried calling Snap’s 800 service line- no luck. We tried calling the Auckland Airport Snap desk and was on hold and hung up on. We contacted AA, and after several hours, they came to help at approximately 2:15 pm. AA could not fix the vehicle after trying several troubleshooting attempts. AA told us it was a faulty motor starter and left our family at the gas station and told us to call Snap. They said they could tow us to a garage but that all garages were closed due to the holiday.By this time, our child was crying and hungry. We were soaking wet and miserable.
We pushed the car to a gas We are a family of 3, with a young toddler under two years old. This was our first time to New Zealand
We missed our tour at the Mitai Māori Village. We also missed our evening tour at the Waitomo glow worm caves. We will never get this time back. We also can’t get refunds for either tours. We had to get back to Auckland for a flight and hired an Uber.
-
We booked a car through Booking.com and opted for full coverage through a third-party insurance.
According to Booking.com, we only had to pay for an extra driver and snow chains at the counter. However, at Snap Rentals, we were charged for their insurance cover and the extra driver, despite showing proof that we had third-party insurance. They didn’t even have the snow chains when we had requested. Why even put it as an option and if not why not try and inform your customers ahead of time so they can make other arrangements!
After we left the counter and reviewed our payments at our Airbnb, we realized something was wrong. We tried calling them several times but couldn't get through. Eventually, I emailed Snap Rentals with all the details and proof of our booking and insurance. The response was shocking—they said if we had third-party insurance, we should have been asked to pay a $2000 bond. This was never communicated to us! The worst part is that they never clarified what we were paying for at the counter as well.
When we returned the car, we spoke to the same person who checked us in, Hanna. She was completely clueless about their own policies. Despite showing her a screenshot of our third-party insurance, she told us she would have had us cancel it if she knew, but now it was too late because the rental period was over or would have had us pay $2000. We informed her that if we knew that was an option, don’t you think we would have done that instead of having two covers?!?
She also claimed they don't get any information from Booking.com, which made no sense since they knew we wanted an extra driver and snow chains and had other information. She later goes on to say that we had clicked on their insurance at check in. Then I questioned her, saying supposedly if we “clicked it” when we showed you the screenshot of us having insurance through book.com why didn’t you say anything? To which she goes around in circles and says I will have to get the manager.
-
What out for extra charges.
On dropping of car after hours ($50 fee) designated third party car was showing full of fuel, snap claimed at thier yard it was not full which they had to drive back to from the third party and charged small fuel top up but an extra $29 fee for doing so. Take photos to prove status at dropoff so you don't get caught out like us.
-
Rented through Enjoy travel and paid up front but when I went to pick up vehicle they said I had not paid.
Over one month later still awaiting resolution having had to pay again.
NO Customer service and absolutely no back up. Now out of pocket over 500 bucks!
NEVER AGAIN SNAP!
-
Via Rentalcars.com we ordered a stationwagon from Snap in Christchurch.
When we collected the car in mid January 2023 it turned out to be an old damaged stationwagon. All sides were pretty damaged.
We couldn't get it changed or upgraded as there was no other stationwagon available.
During our trip we discovered even a whole in the bottom .
When returning the car we complained about the condition of the car. And showed our disappointment as we did expect a decent car.
The reaction of the Christchurch manager (a lady called Gemma) was simply " You shouldn't have ordered through Rentalcars.com. Their prices are too low, so you can't expect a decent car.
And she said that we had to pay 200 New Zealand dollars to have the car cleaned inside.
After this shameful and insulting treatment it was very clear to us: NEVER AGAIN A CAR FROM SNAP!!!
-
Snap Rentals in Queenstown were great!
Awesome little car, clean and tidy on pick up, modern technology in car and exactly what we needed.
Highly recommend.
-
Rhys picked us up from the airport promptly and handled our booking once we got to snap rentals, he made the process absolutely effortless.
I'd highly reccomend anybody looking to travel to Queenstown and hire a car to see the guys down at snap. Thanks again Rhys, top lad 👍
-
Wir haben über Discover Cars einen Stationswagen am Flughafen Christchurch auf 13 Uhr gebucht.
Leider war kein Stationswagen vorhanden und es wurde uns nur ein normaler Wagen angeboten in dem unsere Koffer keinen Platz hatten. Die Dame am Empfang war völlig überfordert, inkompetent und hatte keine Alternative, wollte uns zudem auch noch das Depot doppelt abnehmen und die Vollkaskoversicherung auch doppelt verrechnen. Mit über 30 Minuten Verspätungen erhielten wir schliesslich auf unser Insistieren hin einen dreckigen und verbeulten Stationswagen mit 150000km, dessen Scheiben immer wieder anlaufen, auch bei voll aufgedrehter Lüftung und Heizung. Auf Reklamation und Mails reagiert niemand innert nützlicher Frist, Telefonanrufe sind unmöglich (nur elektrische Warteschlaufe),auch wenn das Auto ein grosses Sicherheitsrisiko darstellt. Bis dato machte SNAP keine Anstalten das Fahrzeug austauschen!
-
Queenstown Airport.
I found the team there to be really helpful. They were working in a new location without basic infrastructure. But they made it work, they were customer, and solution focussed.
I hope the facilities management team get them the facilities and connectivity they deserve. Thank you!
-
Car was clean and tidy, staff were articulate and friendly and the shuttle service at Nelson was excellent.
I shall use them again no question.
-
-
Awesome team from the helpful staff in bookings to the Team at Queenstown.
They made everything so simple and explained to each customer the benefit's of taking out full insurance. Also to ensure the vehicle is returned full of gas. Awesome shuttle service. I have now used them a couple of times and the customer service i would rank as one o the best i have experienced. Thank you and I highly recommend them and will use them in the future
-
Not possible to contact.
How many hours must be waited under the "you're second on the queue, there's a wait time of about 10minutes"
You can do better Snap Rentals.
-
No customer service have a car with broken windscreen wiper have been on hold for 3 hours can drive when raining… impossible to get hold of anyone from snap rental
-
-
This company is the worst.
Would not honour the insurance we took out when renting the car online and insisted on holding a $2000 bond. We decided not to rent from them and are still waiting for our refund.
-
Shocking customer care.
Takes your money and doesn't follow up. This company has caused such stress to.our family. Don't use them if you value your peace of mind
-
Unhelpful during lockdown .
If u hire through a 3rd party, they don’t want to know about it👎🏾👎🏾 Find another rental place
-
The team is always friendly and helpful.
I'm a returning customer due to family commitments out of town and they always do their best to help me at short notice. The rental prices are very reasonable and the vehicles in good condition. Thanks team!
-
They are magnificent, nothing is a problem, always extremely friendly and helpful and vehicles are always great 👍 🤪