Thrifty Rentals
39 Rankers Reviews
Maps
Details
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Organisation |
Thrifty RentalsCommercial organisation |
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Location |
North Island ▷ Auckland Region ▷ Auckland |
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Categories |
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Directions Auckland Office Office |
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Directions Whangarei Office Office |
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Directions Wellington Office Office |
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Directions Picton Office Office |
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Directions Hokitika Office Office |
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Directions Queenstown Township Office Office |
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Directions Invercargill Office Office |
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Directions Kerikeri Office Office |
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Directions Pukekohe Office Office |
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Directions Hamilton Office Office |
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Directions Rotorua Office Office |
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Directions Tauranga Office Office |
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Directions Taupo Office Office |
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Directions Napier Office Office |
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Directions Gisborne Office Office |
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Directions New Plymouth Office Office |
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Directions Palmerston North Office Office |
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Directions Blenheim Office Office |
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Directions Nelson Office Office |
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Directions Christchurch Office Office |
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Directions Greymouth Office Office |
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Directions Westport Office Office |
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Directions Dunedin Office Office |
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Directions Whangarei Office Office |
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Directions Auckland Office Office |
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Directions Hamilton Office Office |
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Directions Gisborne Office Office |
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Directions New Plymouth Office Office |
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Directions Wellington Office Office |
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Directions Wellington Office Office |
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Directions Queenstown Township Office Office |
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Directions Dunedin Office Office |
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Directions Invercargill Office Office |
Rental Cars
Google MapsReviews
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Nice car -
Free upgrade
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Poor customer service -
Hidden fees
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Thrifty makes the collection fast.
Nicole Signer -
Great price.
Bob Treitman -
Car - excellent, flexible about changing dates.
MrHebbard -
New car.
Dupre -
Very good.
Kerstin
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Car still had rubbish in the boot when we picked it up.
Windscreen was really dirty. Wasn’t told by counter staff that our car could be found under a Hertz sign after walking the carpark. Disappointed as have used Thrifty many times in the past.
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I booked a compact car for 3 days.
On pick up from Kerikeri airport I was given a “free upgrade”. Pick up was rushed as there was a queue. Rental agreement sent to my phone, tiny PDF, impossible to read.
Nice car but realised afterwards we had been given a diesel.
On return filled car to capacity, the desk was unmanned.
When I received the bill, i was charged:
$40 remote fee (never mentioned on pick up)
$20 for refuel (tank full on return)
$80 road user charge, they claimed I had driven 1250km, st the most I 250 km.
I think the information and admin at this pick up site is appalling and I’m concerned there may be fraud when billing mileage.
I wouldn’t recommend this company.
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Hired car through Car Fexi who charged ne $80 insurance.
Thrifty would not recognize this payment., Staff at WGN airport were extremely unhelpful. I have complained on thrifty customer service line twice and not recd any feedback . Customer service at Airport shit. Follow-up customer service is shit too. Will not be using this company ever again
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Embarrassing.
A woman called Hana made us pay 50$ to translate our Spanish driving license. Everything but kind and nice people here @ Thrifty Auckland
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I picked up this car from the kerikeri airport and was told I would get a refundable deposit.
I was uncertain about this as it wasn’t mentioned on the web site. Also noted I was charged for remote location fee and airport fee. What the hell? This was not on the web either and you put the business there for clients from an airport.
I looked inside and found documents left from the previous person 16 days previous. Has the car not been cleaned or inspected?
Stay away from these scamming pricks
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Hirers BEWARE!!!
Even at that very moment when I paid over the $250 security fee, deep down my gut was telling me I’d have trouble with it being returned.
The hired vehicle was returned four days earlier and Thrifty subsequently confirmed they’re happy with condition of the car, I could expect a full immediate refund.
To date, I have not been refunded.
During, my subsequent enquiries to the Wellington Airport branch of Thrifty Rental Cars, I am dealing with staff who are feeding inconsistencies, hang up before I have completed my query and or are fobbing me off. All the while moneys belonging to myself that was paid to Thrifty in good faith, is not forthcoming as per their original sales pitch and contract agreement.
As of this writing, I am now proceeding a complaint to The Commerce Commission NZ.
In closing, I am sure there are other car rental operators throughout NZ, who will provide a far superior, more trustworthy, helpful and professional service than this crappy lot.
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Thrifty makes the collection fast.
They give you the keys and go kind of company. Good for people in a rush, but bad for nervous individuals that need the personal touch and extra guidance.
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Great price.
Agent at the domestic terminal transferred our reservation from the international terminal (saved us a long walk!) and gave us a car with less than 10KM. Drop off in Wellington was painless, no surprises YAH!
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Use Thrifty car rentals all the time from Auckland airport using my New Zealand AA discount.
Can't fault it. Not sure why there are so many negative reviews. I can get a small, late model runabout for $69 per day with nil excess, pick up from the airport (no waiting for pick up and taken out somewhere near the airport thus taking another half an hour). I'm a blue chip member as well which is their loyalty club. Just have to make sure I book in time to get the AA deal.
This is my first choice, when you start looking at some of the secondary rental costs, by the time you add on for nil excess insurance you are getting up to the Thrifty all inclusive rate. I'm a budget traveller but Thrifty is certainly not a budget rental company judging by the pristine condition of their cars and the fact that they are at the airport. Will use every time if they are available.
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Very good service.
Car upgraded from Corolla to Camry. Would have been 10 if the inside windscren had been cleaner. (Booked thru holiday autos UK).
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We have received good help and advice, also when we needed to change the car mid-term due to an accident.
Need to update their GPS.
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Great car, only drawback was they only have an office at Queenstown Airport & not one in the city.
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First car in the North Island was OK (10 points).
Second car at the South Island was old and a bit damaged (6 points). Service was great (10 points).
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I booked a compact car for 3 days.
On pick up from Kerikeri airport I was given a “free upgrade”. Pick up was rushed as there was a queue. Rental agreement sent to my phone, tiny PDF, impossible to read.
Nice car but realised afterwards we had been given a diesel.
On return filled car to capacity, the desk was unmanned.
When I received the bill, i was charged:
$40 remote fee (never mentioned on pick up)
$20 for refuel (tank full on return)
$80 road user charge, they claimed I had driven 1250km, st the most I 250 km.
I think the information and admin at this pick up site is appalling and I’m concerned there may be fraud when billing mileage.
I wouldn’t recommend this company.
-
Hired car through Car Fexi who charged ne $80 insurance.
Thrifty would not recognize this payment., Staff at WGN airport were extremely unhelpful. I have complained on thrifty customer service line twice and not recd any feedback . Customer service at Airport shit. Follow-up customer service is shit too. Will not be using this company ever again
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Car still had rubbish in the boot when we picked it up.
Windscreen was really dirty. Wasn’t told by counter staff that our car could be found under a Hertz sign after walking the carpark. Disappointed as have used Thrifty many times in the past.
-
Embarrassing.
A woman called Hana made us pay 50$ to translate our Spanish driving license. Everything but kind and nice people here @ Thrifty Auckland
-
I picked up this car from the kerikeri airport and was told I would get a refundable deposit.
I was uncertain about this as it wasn’t mentioned on the web site. Also noted I was charged for remote location fee and airport fee. What the hell? This was not on the web either and you put the business there for clients from an airport.
I looked inside and found documents left from the previous person 16 days previous. Has the car not been cleaned or inspected?
Stay away from these scamming pricks
-
Hirers BEWARE!!!
Even at that very moment when I paid over the $250 security fee, deep down my gut was telling me I’d have trouble with it being returned.
The hired vehicle was returned four days earlier and Thrifty subsequently confirmed they’re happy with condition of the car, I could expect a full immediate refund.
To date, I have not been refunded.
During, my subsequent enquiries to the Wellington Airport branch of Thrifty Rental Cars, I am dealing with staff who are feeding inconsistencies, hang up before I have completed my query and or are fobbing me off. All the while moneys belonging to myself that was paid to Thrifty in good faith, is not forthcoming as per their original sales pitch and contract agreement.
As of this writing, I am now proceeding a complaint to The Commerce Commission NZ.
In closing, I am sure there are other car rental operators throughout NZ, who will provide a far superior, more trustworthy, helpful and professional service than this crappy lot.
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I am editing this to advise that the general manager resolved the problem and has spoken to the staff members involved, in order to improve customer service.
Thrifty rental car was total rubbish, a terrible rattle in the dashboard that was not heard until on a bumpy Canterbury 100km/hr road, but the rental “manager” refuses to believe the recording/video sent to prove the point. One windscreen wiper also scraped and scratched but according to this same “manager “, a “mechanic “ found all was well.
The customer is clearly always wrong at this particular agency, not what one would expect in New Zealand.
Never again.
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I booked a Thrifty car from Rentalcars.com.
By mistake clicked twice, next minute i cancelled one car and they charged $80 cancellation charge. They advertise No cancellation charge on main page and charging anyway.
We picked up a car from Thrifty Christchurch airport. They said we will fill up the tank at a discounted price if we return with empty tank, so you can save time. I agreed.We returned car at Queenstown airport with half filled tank. They charged me for a full tank of petrol and did not refund for the left over half tank. They said we empty the tank and refill it, so your left over petrol is waste.
Its one type of fraud.
It is the policy of Thrifty.
I don't recommend Thrifty.
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Would never book with them again.
They claim to have free cancellation on their main booking page and then charge nearly $90.00! Outrageous.
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Absolutely appalling.
What is the point of having a pick up time when there is no one at the office desk? There was a sign with multiple numbers to call if there was no one attending the booth, yet none of them went through to anyone. Eventually we called the general thrifty contact number which wasn't helpful either. All they did was try to call the office desk which I had told them was unattended. Was then told to wait 15 mins while they try to call someone to come in. No one was able to be contacted and was then told to wait 2 hours until the next booking pick up by another person. At least give us a call to tell us that they won't be available until a later time!! What an absolute waste of time and ridiculous customer service!! Stay away from this "service".