35 Rankers Reviews
North Island ▷ Auckland Region ▷ Auckland
Showing 8 reviews of 33.
I picked up this car from the kerikeri airport and was told I would get a refundable deposit. I was uncertain about this as it wasn’t mentioned on the web site. Also noted I was charged for remote location fee and airport fee. What the hell? This was not on the web either and you put the business there for clients from an airport.
I looked inside and found documents left from the previous person 16 days previous. Has the car not been cleaned or inspected?
Stay away from these scamming pricks
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Even at that very moment when I paid over the $250 security fee, deep down my gut was telling me I’d have trouble with it being returned.
The hired vehicle was returned four days earlier and Thrifty subsequently confirmed they’re happy with condition of the car, I could expect a full immediate refund.
To date, I have not been refunded.
During, my subsequent enquiries to the Wellington Airport branch of Thrifty Rental Cars, I am dealing with staff who are feeding inconsistencies, hang up before I have completed my query and or are fobbing me off. All the while moneys belonging to myself that was paid to Thrifty in good faith, is not forthcoming as per their original sales pitch and contract agreement.
As of this writing, I am now proceeding a complaint to The Commerce Commission NZ.
In closing, I am sure there are other car rental operators throughout NZ, who will provide a far superior, more trustworthy, helpful and professional service than this crappy lot.
I am editing this to advise that the general manager resolved the problem and has spoken to the staff members involved, in order to improve customer service.
Thrifty rental car was total rubbish, a terrible rattle in the dashboard that was not heard until on a bumpy Canterbury 100km/hr road, but the rental “manager” refuses to believe the recording/video sent to prove the point. One windscreen wiper also scraped and scratched but according to this same “manager “, a “mechanic “ found all was well.
The customer is clearly always wrong at this particular agency, not what one would expect in New Zealand.
I booked a Thrifty car from Rentalcars.com. By mistake clicked twice, next minute i cancelled one car and they charged $80 cancellation charge. They advertise No cancellation charge on main page and charging anyway.
We picked up a car from Thrifty Christchurch airport. They said we will fill up the tank at a discounted price if we return with empty tank, so you can save time. I agreed.We returned car at Queenstown airport with half filled tank. They charged me for a full tank of petrol and did not refund for the left over half tank. They said we empty the tank and refill it, so your left over petrol is waste.
Its one type of fraud.
It is the policy of Thrifty.
I don't recommend Thrifty.
Would never book with them again. They claim to have free cancellation on their main booking page and then charge nearly $90.00! Outrageous.
Absolutely appalling. What is the point of having a pick up time when there is no one at the office desk? There was a sign with multiple numbers to call if there was no one attending the booth, yet none of them went through to anyone. Eventually we called the general thrifty contact number which wasn't helpful either. All they did was try to call the office desk which I had told them was unattended. Was then told to wait 15 mins while they try to call someone to come in. No one was able to be contacted and was then told to wait 2 hours until the next booking pick up by another person. At least give us a call to tell us that they won't be available until a later time!! What an absolute waste of time and ridiculous customer service!! Stay away from this "service".
We had a car rental with Thrifty on the South Island of New Sealand for 5 weeks. The car itself was fine and enjoyable. But the Business of Thrifty itself is strange. As we have taken the car at the Airport, we have been asked for a deposit for the fuel. I guess this is normal and will be repaid if we return the car filled up. So they told us - but the deposit was never repaid. As we claimed it we got the Information we should have returned the car as empty as possible.
I can only tell everybody: Be careful when renting a car with THRIFTY!
What a shady business practice - specifically the Queenstown location. After having a confirmed reservation for a compact car at a given price, upon arrival we were only offered a different car at a higher price. Upon dispute, the corporate office of Thrifty/Dollar was happy to give us a refund for the additional amount, but then they said that this specific location was independently owned, so it was out of their hands. This location in Queenstown was unresponsive to emails, bad at planning, and not customer-friendly at all. Rent elsewhere.
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