Thrifty Rentals

Thrifty Rentals

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33 Rankers Reviews

16 Face-to-Face

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Reviews

Showing 8 reviews of 31.

Pukeko18's avatar

Pukeko18

New Zealand

Ranking: 5/10

I am editing this to advise that the general manager resolved the problem and has spoken to the staff members involved, in order to improve customer service.

Thrifty rental car was total rubbish, a terrible rattle in the dashboard that was not heard until on a bumpy Canterbury 100km/hr road, but the rental “manager” refuses to believe the recording/video sent to prove the point. One windscreen wiper also scraped and scratched but according to this same “manager “, a “mechanic “ found all was well.
The customer is clearly always wrong at this particular agency, not what one would expect in New Zealand.
Never again.

Reviewed 5 months ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Atul's avatar

Atul

Ranking: 1/10

I booked a Thrifty car from Rentalcars.com. By mistake clicked twice, next minute i cancelled one car and they charged $80 cancellation charge. They advertise No cancellation charge on main page and charging anyway.
We picked up a car from Thrifty Christchurch airport. They said we will fill up the tank at a discounted price if we return with empty tank, so you can save time. I agreed.We returned car at Queenstown airport with half filled tank. They charged me for a full tank of petrol and did not refund for the left over half tank. They said we empty the tank and refill it, so your left over petrol is waste.
Its one type of fraud.
It is the policy of Thrifty.
I don't recommend Thrifty.

Reviewed 5 months ago

Mike Tolley's avatar

Mike Tolley

Ranking: 1/10

Would never book with them again. They claim to have free cancellation on their main booking page and then charge nearly $90.00! Outrageous.

Reviewed 8 months ago

Kirstie's avatar

Kirstie

Ranking: 1/10

Absolutely appalling. What is the point of having a pick up time when there is no one at the office desk? There was a sign with multiple numbers to call if there was no one attending the booth, yet none of them went through to anyone. Eventually we called the general thrifty contact number which wasn't helpful either. All they did was try to call the office desk which I had told them was unattended. Was then told to wait 15 mins while they try to call someone to come in. No one was able to be contacted and was then told to wait 2 hours until the next booking pick up by another person. At least give us a call to tell us that they won't be available until a later time!! What an absolute waste of time and ridiculous customer service!! Stay away from this "service".

Reviewed over 1 year ago

Juergen S.'s avatar

Juergen S.

Ranking: 5/10

We had a car rental with Thrifty on the South Island of New Sealand for 5 weeks. The car itself was fine and enjoyable. But the Business of Thrifty itself is strange. As we have taken the car at the Airport, we have been asked for a deposit for the fuel. I guess this is normal and will be repaid if we return the car filled up. So they told us - but the deposit was never repaid. As we claimed it we got the Information we should have returned the car as empty as possible.
I can only tell everybody: Be careful when renting a car with THRIFTY!

Reviewed over 1 year ago and experienced in March 2019

Dissatisfied's avatar

Dissatisfied

Ranking: 2/10

What a shady business practice - specifically the Queenstown location. After having a confirmed reservation for a compact car at a given price, upon arrival we were only offered a different car at a higher price. Upon dispute, the corporate office of Thrifty/Dollar was happy to give us a refund for the additional amount, but then they said that this specific location was independently owned, so it was out of their hands. This location in Queenstown was unresponsive to emails, bad at planning, and not customer-friendly at all. Rent elsewhere.

Reviewed over 2 years ago and experienced in November 2018

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Eric.B.'s avatar

Eric.B.

Ranking: 1/10

Be so careful in this endeavour punters,very unsavoury believe me.
Hired a rental car from Thrifty Dunedin airport under Rentalcars.com based in the UK.
When arriving to pick up said car advised attendant that i didn't need it for it's entirety and car would be brought back three days early,a new contract was then made up to reflect this situation.
Vehicle was brought back on day to fulfill contract in condition i collected it in.
Advised Rentalcar.com of change in circumstances and additionally warned them that their website was flawed and dishonest because of the fact whilst they glowed about how you could extend your hire,conversely not a word mentioned about bringing it back early.
After numeous emails between myself and Rentalcars.com and them with Thrifty, they were adamant that even though i had a valid contract with Thrifty,they were just not going to reimburse me for the three days not used,supposedly they would like to but Thrifty were adamant,NO.
So two points here to remember,keep the middle man out,in this case Rentalcars.com and do what i do,stay well away from Shifty.

Reviewed about 3 years ago

William guthrie's avatar

William guthrie

Ranking: 1/10

Nearly ruined my trip to christchurch as they don't accept my debit card. Lucky juicy car rental can rent u car with just a debit card. Jucy car rental wins that round . Thrifty sucks!!

Reviewed about 3 years ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!