I am editing this to advise that the general manager resolved the problem and has spoken to the staff members involved, in order to improve customer service.

Thrifty rental car was total rubbish, a terrible rattle in the dashboard that was not heard until on a bumpy Canterbury 100km/hr road, but the rental “manager” refuses to believe the recording/video sent to prove the point. One windscreen wiper also scraped and scratched but according to this same “manager “, a “mechanic “ found all was well.

The customer is clearly always wrong at this particular agency, not what one would expect in New Zealand.

Never again.

Reviewed over 3 years ago and experienced in January 2021