I booked a compact car for 3 days.

On pick up from Kerikeri airport I was given a “free upgrade”. Pick up was rushed as there was a queue. Rental agreement sent to my phone, tiny PDF, impossible to read.

Nice car but realised afterwards we had been given a diesel.

On return filled car to capacity, the desk was unmanned.

When I received the bill, i was charged:

$40 remote fee (never mentioned on pick up)

$20 for refuel (tank full on return)

$80 road user charge, they claimed I had driven 1250km, st the most I 250 km.

I think the information and admin at this pick up site is appalling and I’m concerned there may be fraud when billing mileage.

I wouldn’t recommend this company.

Reviewed about 1 month ago