Jeff NZ
North Island ▷ Auckland Region ▷ Auckland ▷
I booked a compact car for 3 days.
On pick up from Kerikeri airport I was given a “free upgrade”. Pick up was rushed as there was a queue. Rental agreement sent to my phone, tiny PDF, impossible to read.
Nice car but realised afterwards we had been given a diesel.
On return filled car to capacity, the desk was unmanned.
When I received the bill, i was charged:
$40 remote fee (never mentioned on pick up)
$20 for refuel (tank full on return)
$80 road user charge, they claimed I had driven 1250km, st the most I 250 km.
I think the information and admin at this pick up site is appalling and I’m concerned there may be fraud when billing mileage.
I wouldn’t recommend this company.