Hertz Rent a Car

Hertz Rent a Car

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Details

34 Rankers Reviews

21 Face-to-Face

47 Rental Cars

205 Auckland

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Reviews

Showing 8 reviews of 33.

Rory K's avatar

Rory K

Ranking: 1/10

I am a hertz platinum member. I recently travelled to New Zealand and made a reservation to pick up a car for ten days at auckland international airport. In making the booking I declined insurance excess coverage. My booking confirmation shows this. After arriving after a 14 hour flight travelling alone with a two year old I went to the hertz counter. I was asked if I wanted the coverage and I again declined - this time verbally. Then I was handed the keys and a contract to sign. I didn’t read the small print. The agent had indicated I accepted the coverage - I did not. I was charged over 300 dollars for coverage I had twice declined - online and verbally. Hertz are saying they will not refund because I signed the contract. This is clear bait and artichoke and unethical and basically fraud

Reviewed 3 months ago

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Ely's avatar

Ely

Ranking: 1/10

Sadly I can't give a 0 star rating. Got to the airport only to wait in a long queue for close to 2 hours because there was only 1 staff member and when I reached the counter my car there was no car ready for me and they couldnt even tell me what car was available. Then had to wait another half an hour before a car finally arrived for us. Just avoid them full stop.

Reviewed 5 months ago

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Milan's avatar

Milan

Ranking: 1/10

We are from Switzerland
We were able to rent from thrifty and other agencies without issues
Hertz in rotors insisted on getting our driver license translated
It has 7 items
When shown the official Swiss administration translation they still insisted on a translation
Never again by hertz

Reviewed 5 months ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Leah's avatar

Leah

Ranking: 1/10

No insurance or zero excess options offered when we were provided a hire car after being crashed into on holiday. No walk around of the car done either, just a $590 deduction off my credit card due to a nick the size of a tiny stone which was probably there all along. Took a month to get a response about it just for them to say to refer to the terms and conditions.

Reviewed 7 months ago

Kyla's avatar

Kyla

Ranking: 1/10

They made me pay for the car online and then made me pay even more when I got there, they over charge me for tolls and they keep taking out money for no reason would not recommend at all!

Reviewed 12 months ago

A very grumpy customer's avatar

A very grumpy customer

Ranking: 1/10

Don't rent hertz - they take a bond and make money on it while you have to wait up to 7 days to get it back !! How much money are they making on your money!!!!

Reviewed over 1 year ago

Award-2-24px Congratulations Hertz Rent a Car

Traveller Voted Awards 2009 Rental Cars Finalist

Ashley Butler's avatar

Ashley Butler

United States

Ranking: 8/10

People were nice but we received a different car that we were told we were going to get.

Reviewed about 2 years ago and experienced in February 2017

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Megan Anonymous's avatar

Megan Anonymous

New Zealand

Ranking: 1/10

Terrible experience! Worst customer service I have ever experienced. I arrived to collect my rental vehicle with a temporary replacement drivers licence and my passport for photo ID. They wouldn't accept the replacement licence. I was told it was company policy, but then found out that was false when I asked to read the policy. I asked to speak with the manager over the phone and he told me it was absolutely fine to hire a vehicle with a replacement licence, but when the phone call ended the man serving me overrode his manager's decision! The worst part was the manner with which this man treated me; he raised his voice and delivered the most appalling customer service I have yet to experience. Avoid Hertz at all costs.

Reviewed almost 3 years ago and experienced in January 2016

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!