33 Rankers Reviews
South Island ▷ Canterbury ▷ Christchurch
Showing 8 reviews of 30.
Risha Jasmine Singh
We had booked Atomic Travel bus from Dunedin to Christchurch. Unfortunately we had entered the wrong stop in Christchurch whereas we had to go to the airport. We literally had no time to make other arrangements to do so as we had to check in for an international flight. Renju was our driver and upon explaining our situation to him, he was very considerate and kind to make an effort to drop us off to the airport. We’re so grateful to him for his help. We highly recommend Atomic Travel. They’re so professional and will also go out of the way to help you.
Thanks Atomic Travel.
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Atomic Shuttles from Christchurch to Twizel
Brand new Mercedes Benz Sprinter Coach
Couriered a wheel from Christchurch to Twizel
The driver was brilliant and made the pickup so easy
Thank you so much , what a brilliant service
Could be very handy for rowers going to Lake Ruatanawha
Access savings worth hundreds of $$ on Top Ranked NZ Accommodation and Activities for just $1 per day.
Atomic Travel My wife and I made a return trip from Christchurch to Greymouth early Nov to visit family.After booking I read some negative reviews and wondered if we had made the right choice. Fortunately we did not experience any of the negatives expressed by some earlier reviewers. The fares were very reasonable at about 1/3 of the Trans Alpine Rail fare. Departure & arrival facilities were very easy to find, services were punctual. The shuttle buses were very new 16 seater Mercedes 4 wheel drive vehicles with comfortable seating & heating/ cooling .Comfort stops were brief but adequate. The drivers were friendly & helpful. They acted as drivers and did not provide a commentary of the passing countryside or landmarks which did not concern me at all but overseas visitors might have liked comments.
My only negative comment was that the windows in the back half of the bus were covered with a layer of stippled material which greatly reduced the view of the
very picturesque & often spectacular landscapes we passed through.
It was a very comfortable trip which I would not hesitate to take again for Christchurch - West Coast travel
Have had many trips on the atomic shuttle between both greymouth and christchurch and Dunedin. All experiences have been great. The low costs of the buses and friendliness of the bus drivers have made the trips a cost effective travel method that I will continue to use for a whole lot longer.
Cheers atomic travel 🍻
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Atomic Shuttle, Christchurch Airport to Dunedin. A cheap amateur company, uncomfortable buses small seats, poor suspension, very unprofessional staff. Pick up; hope it doesn't rain! Bus stop in exposed location a 5 minute walk from airport with little shelter. Online booking said 7:15 arrival, booking confirmation said 7:20, bus arrived at 7:40. No apology from driver for being late. Driver told passengers he was picking 'you lot' up as a favour to other driver. En route to city driver told all passengers that the driver to Dunedin drives the bus back to Christchurch the same night = a 13 hour day minimum, and that he would be way too tired to drive a 13 tonne bus back. When we transferred from the airport van to the poor quality bus the driver demanded $10 cash more for each bag exceeding one per passenger (= money gouging). The take home message, take Intercity, the big corporate is on time, buses are comfy, they don't gouge passengers for extra bags and the staff are generally polite. Atomic Shuttles are third world, at best.
I booked my bus online and plans had changed and asked for a refund. They don't do refunds so i paid $70 just for them to say they can't refund it back. Hopeless. Not happy at all I've also had bad experiences on the bus with my 5 year old girl where there is no windows air conditioning doesn't work, to the point she will puke up. Sometimes we don't even get a second break and breaks aren't long enough.
Atomic Travel responds:
We are very sorry to hear about your experience - we are all about our travel family and want to look after you! [I can't get your contact details via this review forum] so I could ask you to email firstname.lastname@example.org with reference "Cam via Rankers.co.nz" plus your booking reference (if you have it) in the subject line, and paste your review above into the email and we will get your money back to you.
Atomic has gone through new direct/management in 2019 and this is not how we wish to look after our customers so will aim to resolve this for you as soon as possible.
Further your issues with service issues, thanks for your feedback here. We're working through service improvements and this is top of our list to resolve.
I travel with Atomic travel virtually every weekend.Ihave always found the staff who take my booking to be pleasant and will go out of there way to accommodate my travel plans.The drivers are always willing to help and are friendly and pleasant.Iwould recommend travelling with Atomic to anyone who wants to travel in the south island.Thanks Atomic Travel for the great service and experience I look forward to travelling with you again
Hi. We travelled from Christchurch to Greymouth on Atomic travel as we had booked theTranss Alpine but as it was cancelled we then booked with Atomic Travel. We are so pleased we did. The bus was very comfortable, the driver I think has name was Mark was also really good and the scenery was amazing. We are actually really pleased that the Trans Alpine was cancelled as we felt we got a better view of the amazing scenery from the bus than what we would have got from the teain and it was so much cheaper!!. Highly recommend this trip