95 Rankers Reviews
North Island ▷ Auckland Region ▷ Auckland
Showing 8 reviews of 89.
Angela Hills Boughey
Great affordable service
Family 4 Wellington to New Plymouth
Safe clean Friendly driver.
Good amount toilet stops for kids.
Wonderful, efficient , competent staff. Felt completely confident travelling with your company. Very sad that this great service is going to end.
mana bus is the worst. ended up costing me money. don't use.
Very poor service. They left 5 passengers half way. Didn't wait for them. Customer service didnot answer in an responsible manner.
I booked a return trip from Auckland to waitomo and rotorua and arrived with my printed confirmation, money paid, this morning at 7.15am. I waited until about 7.40am and then tried to look up their contact details. I saw a mail in my junk folder from them saying the trip was full and I'd been moved to a trip 2 days later. Given that I was overseas I hadn't had my data roaming on and also given the fact the booking had been confirmed, money debited and I had a reference number I didn't think it necessary to check in case they had overbooked. It's not like you book a flight and then check the day before to ensure someone hasn't randomly decided to cancel it!
I contacted them and they made something up about trying to contact me 'on the number I had given' i.e. implying it was my fault. The number was of course correct and I had had no missed calls.
Do not use this company, very unreliable and certainly not trustworthy.
I would give 9/10 with previous experience riding with the nakedbus and manabus services. Comparing intercity with nakedbus services however is like comparing North Korea to South Korea, you can guess who's north in this situation. Reason giving a 7 is that i was surprised today with how late manabus was (45-50 mins late). I shouldn't complain but time is crucial when there's plans in place. But I appreciate the bus services and will continue to be a customer of the nakedbus/manabus services.
Good ride, comfortable seat, fresh air, very cheap if you organise your trip early.
We paid for our bus tickets weeks in advance and received a confirmation email to let us know our booking numbers and such. It also said specifically where the bus would pick us up and what time to be at that spot to wait. We got there twenty minutes early and waited for almost two hours to find out that, after ringing the customer service line, the bus had gone to a different bus stop and was already well on it's way to the destination. This is also an unlikely scenario because the stop the bus apparently went to was just down the road from where we were waiting and we never saw it, so it sounds like they're lying about that. Customer service (when they eventually picked up as we'd been trying to ring for a while) agreed to give a refund but it seems petty in light of the ages we had to spend waiting as well as the full day of fun ruined because we couldn't even get to where we were going. Never using NakedBus or ManaBus again.