We paid for our bus tickets weeks in advance and received a confirmation email to let us know our booking numbers and such.

It also said specifically where the bus would pick us up and what time to be at that spot to wait. We got there twenty minutes early and waited for almost two hours to find out that, after ringing the customer service line, the bus had gone to a different bus stop and was already well on it's way to the destination. This is also an unlikely scenario because the stop the bus apparently went to was just down the road from where we were waiting and we never saw it, so it sounds like they're lying about that. Customer service (when they eventually picked up as we'd been trying to ring for a while) agreed to give a refund but it seems petty in light of the ages we had to spend waiting as well as the full day of fun ruined because we couldn't even get to where we were going. Never using NakedBus or ManaBus again.

Reviewed over 3 years ago and experienced in March 2017