GO Rentals

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Featured review

GO Rentals - New Zealand Car Rental has selected this customer review to be pinned to the top of this page.

This review was selected by gorentals of GO Rentals - New Zealand Car Rental on Mon 04 Feb, 2019.

KW's avatar

KW

Ranking: 10/10

Prompt reply on quotation and follow up. Rate is much cheaper than others.Booking process was easy and seamles effort of picking up and returning the car near airport with free transfer. Car model delivered as listed of less than 2 years. I am sure to use Go rental for New Zealand trip in near future an I will try it with another country if there is a chance. Thank you Go rental and staffs for their friendly and prompt communication providing me a simple booking process and enjoyable trip with a good car Corollar 1.8 sedan.

Reviewed 11 months ago

Mark Devon 's avatar

Mark Devon

Ranking: 2/10

What is Tantamount to half way legitimised fraud. Ring fenced $2500 on our Credit card as we had our own insurance. Now state that it will take 10 (TEN) working days to re credit this back to our card.
Totally unacceptable. Go Rentals....well our monthly trips to Wellington won't be involving Go Rentals. Keep an eye out for Trip Advisor feedback, AA feedback, Rental Car industry Feedback, Fair Go feed back. Go Rentals - Ineffective, Inconsiderate and Incompetent.

Reviewed 8 days ago

GO Rentals - New Zealand Car Rental responds:

Kia Ora Mark

Thanks for taking the time to contact us, I’m sorry that you feel let down by our service.

We do always try to communicate clearly our Terms & Conditions, especially concerning the bond required when remaining on our Basic insurance package. I can see that confirmation of this was sent to you when booking with us, however we will look into our communications to ensure we’re making it as clear as possible.

Our Wellington Branch Manager will get in touch with you to discuss this further.

Thanks very much,
Will

Jian's avatar

Jian

Ranking: 10/10

This is my second use go rental, great! Car is very new and staff is very nice and helpful!

Reviewed 24 days ago

Chris Polak's avatar

Chris Polak

Ranking: 1/10

It used to be a great company but unfortunately it has gone down the hill. They have certainly lost my business. Go Rentals has been charging fees they are not entitled to claim. Following my today's experience with Jiten Patel of Go Rental I will no longer use their services but also I will be making a complaint to the New Zealand Commerce Commission for falsely claiming that I have damaged the vehicle. I would no longer recommend Go Rental to anyone. Thanks Will for getting in touch. The branch manager did email me, however, he did not offer any meaningful resolution. I am still being occused and charged for pre existing damage. This matter is not about money just the principle of it and being left with a feeling of treated unfairly.

Reviewed 25 days ago

GO Rentals - New Zealand Car Rental responds:

Hi Chris,

It was great to be able to discuss this matter with you, and to come to a resolution together. I look forward to seeing you in branch again on your next hire.

Thanks very much,
Jiten Patel - Auckland City Branch Manager

Fay Purves's avatar

Fay Purves

Ranking: 10/10

Auckland airport Go Rentals. Great service, we were picked up at the time they said they would. Easy to ring and understand the person speaking to me. Lovely car, great deal . Open very early 4.30am and close late. Friendly service people only to willing to help .
It was quick and no fuss service. Would definetly use them again.

Reviewed 26 days ago

Angela's avatar

Angela

Ranking: 10/10

Go Rentals Car Hire Wellington NZ and Queenstown NZ.
Online bookings were so easy, I changed my mind no less than 5x leading up to the confirmation check-in after finding prices had dropped.
Nothing was a problem from up-sizing our vehicles for, Go Rentals "online live" chat was excellent in helping to answer questions in real time and helped amend our bookings to reflect updated price changes,even last minute hire of a GPS upon arrival of car collection.
I have tested their flexibility and found they will most certainly accommodate our requirements if they can.
We will keep renting from them if they keep treating us with such good customer service.
I love how easy it is to call upon arrival for free collection and drop off at the Airports.
Still can't fault you Go Rentals NZ. Thank You All.

Reviewed about 1 month ago

JULIE's avatar

JULIE

Ranking: 10/10

We visit Queenstown yearly to ski and just chill, Go rentals is a great honest friendly company to deal with. No waiting around they really try hard not to impact precious holiday time. They were particularly helpful with an online company offering insurance which was not helpful, go rentals got our money returned and sorted the insurance. Car was great. Corolla sedan.

Reviewed about 1 month ago

Marcelino Villanueva's avatar

Marcelino Villanueva

Ranking: 10/10

I seldom leave a review for a company. I hope this review will help other people when choosing a car rental in NZ. We hired car in Auckland and returned it in Wellington. Both office have excellent staff. Easy online booking and quick access to car. The only minor issue we had was the suction cup in navman keeps falling off but not a biggie. Highly recommended.

Reviewed about 1 month ago

Ollie's avatar

Ollie

Ranking: 10/10

The staff were super friendly throughout the entire process, always felt like they had my back. Thanks heaps guys, will definitely be back!

Reviewed about 1 month ago and experienced in April 2018

Moinul Islam's avatar

Moinul Islam

Ranking: 2/10

We went to Auckland for a week and booked in the new toyota CHR, but when we reach there, they asked you to confirm it on a screen separate. WehnI got to the screen, it was a different car, a camry, and no one told me of the changes. After I challenged, they said that the car was damaged and I have to get what is available now, which I think is not true. As if that was the case then they would have informed us earlier as they know all my contact details. A very low level marketing stunt.

I literally had to argue with her to get a suv, and ended up with a Hyundai. Load of rubbish.

Reviewed about 1 month ago

Cas Carter's avatar

Cas Carter

Ranking: 1/10

.
Get picked up with no explanation of where I’m going . Get dragged around the international airport and made to stand in a queue for ages until someone points out I can use a kiosk. Rude and obnoxious staff. Lost an hour of my day.when I had a long journey ahead of me.
On return, no signs or any idea where to drop key . Please don’t make me stand in another queue . Staff member puts her hand out and says ‘keys please’
I felt like I was being told off.
When I looked this company up I was horrified to see it was kiwi Owned. Sadly it’s lacking kiwi service .
Maybe other people knew what was going on but I didn’t and I never will because I won’t be using Go Rentals again .

Reviewed about 1 month ago

GO Rentals - New Zealand Car Rental responds:

Hi Cas,

Thank you very much for your feedback. I’m very disappointed to hear that your experience with us was not up to our usual standards.

I would love the opportunity to discuss the matter with you further if possible. I have tried to contact you a few times on the phone number we have on file, however I could not get through.
If you could contact me on 09 257 5142 I will only take a few minutes of your time.

Once again my sincere apologies for the service you received and I hope to get the opportunity to discuss this matter with you further over the phone.

Kind regards,
Mandana Safari - Auckland Airport Customer Services Manager

Peter's avatar

Peter

Ranking: 10/10

Brilliant and the perfect balance between tech and customer service... don’t look any further!!

Reviewed 2 months ago

Devon's avatar

Devon

Ranking: 10/10

First time hiring with GO and it couldn't have been better! The entire experience was so easy - will definitely be hiring all my vehicles from GO now!

Reviewed 2 months ago and experienced in October 2018

Alyce Lowe's avatar

Alyce Lowe

Ranking: 10/10

Fantastic service! From the friendly pick up from the international airport to the drop of at the international airport. Definitely recommend Go Rentals to all my family & friend's! Rental car was in immaculate condition & everyone I spoke to from this company was always so helpful

Thank you Go Rentals for such a great experience!

Reviewed 3 months ago

Tracey Zeelie's avatar

Tracey Zeelie

Ranking: 10/10

Super friendly staff and excellent service

Reviewed 4 months ago

Dilshen D's avatar

Dilshen D

Ranking: 10/10

We picked up after hours and it couldn't have been easier. Everything we needed to do was already done — we just picked up the car and left! The car was in great condition and drove really well, and we got an awesome deal for our trip. Dropping off took a total of 2 minutes: the car was checked, we handed over the keys and a lovely woman drove us to the airport in the GO shuttle. The entire process was an absolute breeze! Highly recommend GO to anyone wanting an honest and painless rental experience with quality customer service.

Reviewed 4 months ago

Chris's avatar

Chris

Ranking: 8/10

Reliable easy and cost effective rental car service

Reviewed 4 months ago

Glenn Sherwood 's avatar

Glenn Sherwood

Ranking: 10/10

This company is by a huge margin the best hire company anywhere they are one of a very tiny group of companies that get customer service and actually want to keep using them as I have for 25 yrs there a lot of car hires out there and most are rubbish

Reviewed 4 months ago

Jo's avatar

Jo

Ranking: 9/10

Easy to book. Easy to collect and drop off car. Quick Queenstown airport collection. Staff are friendly and helpful. The cars are always in fair to good condition (most have been driven up & down mountains!) They could clean their child car seats more regularly though! I have been using Queenstown Airport Go Rentals for several years now and they have certainly improved with time. Their customer service seems to be much better. Happy to book again.

Reviewed 4 months ago

Bill's avatar

Bill

Ranking: 10/10

Rented a Corolla though Go Rentals for 4 days. Very easy to book online, collection and return process was seamless. Staff are very attentive, friendly and actually care which is a credit to a positive culture within this company. I would highly reommend these guys. They have this market down pat. Well done "Go Rentals" !!

Reviewed 5 months ago

Kirsty K's avatar

Kirsty K

Ranking: 10/10

Great prices and fantastic service. Would highly recommend!!

Reviewed 5 months ago

Gael's avatar

Gael

Ranking: 10/10

Super friendly, efficient and fun service. Have used Go Rentals 6 times in the last 3 months and their entire package has been consistent every time. Leaves the "Big Brands" for dead, these guys and gals greet you by name, and genuinely care about you.

Reviewed 5 months ago

Ian's avatar

Ian

Ranking: 10/10

Great experience. Whole process was “meeting Customer needs” rather than just hiring a car. Top marks for website, response times, friendliness, presentation of staff, office and vehicle. My first time with GoRentals but I will use them in future now I’ve found them.

Reviewed 5 months ago

Eileen's avatar

Eileen

Ranking: 10/10

Great customer service 👍 so helpful and pain free

Reviewed 5 months ago

Theo's avatar

Theo

Ranking: 10/10

I booked a car for my parents in NZ (who are old school) from Australia, but everything went so smoothly!
The customer service was great, and the car was perfect for the trip.
I will definitely be back to use them again

Reviewed 5 months ago

Sheree's avatar

Sheree

Ranking: 10/10

I love Go Rentals but I wish that they loved me as much. Their cars, service, and quality are impeccable but seriously, I wish they loved us as much as we love them.
I have rented with them over 20 times for usually 3 weeks at a time and they don’t know what it is to reward customer loyalty. Would love to turn up and have them say, welcome back and thank you so much for your loyalty Mrs ? Here is a free upgrade for you.
I rent in the US and get upgraded all the time for my loyalty.
I gave a 10 star review as I can’t fault you in every other way but wish you loved your regulars and appreciated our ongoing loyalty.

Reviewed 5 months ago

David Morris's avatar

David Morris

Ranking: 10/10

We hired a car from Go Rentals at Christchurch Airport. Completing the on-line check-in was quick & easy. Vehicle collection was quick. Staff were excellent. The whole experience was very pleasant. Great value for money. Late model car.

Reviewed 5 months ago

Amos Watene's avatar

Amos Watene

Ranking: 10/10

The Auckland office and staff were helpful friendly and super easy to deal with. My truck was in awesome condition super clean and the staff even helped me get it at a price that worked for me. They were awesome!

Reviewed 5 months ago

John and Bowie Mohlmann's avatar

John and Bowie Mohlmann

Ranking: 8/10

Go Rentals far exceeded our expectations.
Very professional friendly staff. Very good vehicle. Check-in and shuttle pick up and drop off was seamless.
The price was the best I could find with the vehicle selected.
Thoroughly recommend Go Rentals

Reviewed 5 months ago

Alicitao's avatar

Alicitao

Ranking: 10/10

I have used GO Rentals many times, I've always had the best service and perfect pricing with new and immaculately clean cars. I ordered the shuttle through the app and they arrived within minutes. The staff are welcoming and always happy to assist, I've never had any issues. Checking in was an easy process, I used one of their self serve kiosks and found it quick and simple to use. Dropping the car off was easy and fast, the shuttle bus drove us back to the airport which was nice. I highly recommend using GO Rentals

Reviewed 5 months ago

Ricardo Oliveira's avatar

Ricardo Oliveira

Brazil

Ranking: 10/10

The car was in perfect conditions. Check in and check out was fast and as easy as possible.

Reviewed 6 months ago

Chethan's avatar

Chethan

Ranking: 9/10

I picked up Compact Corolla from Go, no hassles in pick up, during 10d run time and return. Reasonably priced compared to others. email support is very responsive.

Reviewed 6 months ago

Vicki's avatar

Vicki

Ranking: 10/10

Booked online with live chat option. Peace of mind insurance, shuttle from airport to depot car waiting, very easy and convenient to have vehicle for stay in Auckland and waiheke. Great value

Reviewed 6 months ago

Sumeet Shah's avatar

Sumeet Shah

Ranking: 10/10

Fabulous experience with Go Rentals.
Shuttle pick up and drop: excellent
Service Centre staff service: excellent, very helpful.
Vehicle: for North Island, I had booked a Hyundai Tucson (April 26 to 30, 2019) and for South Island, A Toyota RAV4 (May 01 to May 13, 2019), both from Go Rentals. The Tucson was 18 months old and RAV4 was less than a year old. Both very well maintained, very clean interiors, offered a very smooth drive, no hiccups at all, gave a reasonable mileage. Absolutely happy with experience of both. I called up the helpline once for some guidance and they were very understanding and helped out well in spite of my query not related to car at all. The pick up and drop formalities were super fast. In addition, the Go Play Card helps save some more dollars.
I had a very good experience with Go Rentals and I will surely be driving with them again and all definitely recommend to others as well.

Reviewed 6 months ago

Andrea's avatar

Andrea

Ranking: 10/10

HIGHLY RECOMMEND GO RENTALS
I’ve been hiring from Go Rentals for over 3years. I’ve hired a variety of vehicles dependent on my travel needs and from multiple cities across NZ. I’ve never had an issue.

The shuttle service to and from the airport is free, frequent and reliable. It’s So easy to book online or over the phone. IfI have made an error, staff phone me in Australia to confirm details.

I feel safe hiring from GoRentals. The vehicles are economical, look great, are clean, modern, they run well and are ready to drive.

They have a range of insurance packages. I book peace of mind. No bond required and it really is peace of mind.

The staff are friendly and very helpful.

I’ve never had a breakdown. The cars are very reliable and more affordable then any other company in NZ.

Ive booked with Go Rentals well and truly over 20 occasions. Every time every part of the pickup through to drop off is hassle free.

Reviewed 6 months ago

Ann Baylis's avatar

Ann Baylis

Australia

Ranking: 9/10

Go Rentals Christchurch. Value for money. Good car. Easy to pick up and drop-off. Friendly helpful staff. Good shuttle. We have received good service from Go Rentals in Auckland, Wellington and now Christchurch.

Reviewed 7 months ago

Joe's avatar

Joe

The authenticity of this review is currently being investigated

Ranking: 1/10

Very unhappy with the company policy on the bond. My family were left stranded as we don't use a credit card!
Omega rentals stepped in to help. Thanks omega.

Reviewed 7 months ago

GO Rentals - New Zealand Car Rental responds:

Hi Joe,

Thanks for taking the time to share your experience with GO. We are struggling to find your booking in our system, would you please provide us with your booking number or name of hirer as we would love to contact you to discuss this further.

Thanks,
- Will

Didier's avatar

Didier

Ranking: 10/10

Fantastic service. Easy to deal with, shuttle service works very well from Auckland airport, good car, return also very efficient, staff very professionnal. Good value for money. Will use again with no hesitation.

Reviewed 7 months ago

Manase's avatar

Manase

Ranking: 10/10

Love using them as they are always helpful and understanding and very patient also the shuttle staff amazing

Reviewed 7 months ago

West Coast Mike's avatar

West Coast Mike

Ranking: 10/10

I highly recommend Go Rentals for your next vehicle hire. I have rented for the second time in a month because I was so happy with the service, clean vehicle, good price.

Reviewed 7 months ago

CF Colorado's avatar

CF Colorado

Ranking: 10/10

Overall smooth process from obtaining the vehicle in downtown Auckland to dropping it off at Christchurch. We used a Camry Hybrid, which gave us great fuel efficiency and was quite roomy. We toured the north and south islands over 3 weeks. We did have a minor curb scrape on the front bumper, making the insurance plan a fortunate addition for us. The GPS included in the vehicle was quite useful, however not infallible :) We supplemented with Google Maps and between the two made our way nicely to all of our adventures. The staff were kind and did locate the iPad left behind in the vehicle and ensured delivery to us in the US. I would absolutely recommend GO and hire a car again when in New Zealand!

Reviewed 7 months ago and experienced in February 2019

Nancy From Yukon's avatar

Nancy From Yukon

Ranking: 10/10

Go Rentals had the best price of the firms we checked out for our 4-week rental. Our vehicle (Toyota Aurion) was the right size, in good condition, and never acted up. We did find the instructions for finding the pick up point at AKL Int'l Terminal a bit confusing, but jetlag probably was a factor -- when we called the office for help, they answered right away and steered us in the right direction. The staff are all very friendly and chipper, a great welcome to NZ overall. We are very glad that we brought along our Tom Tom GPS as it can be tricky navigating some of the flyovers and exchanges, let alone navigate the alleged bypass around Hamilton. Yes, the signage is in English but somehow some things are designed differently (other than simply being the reverse of what we're used to in Canada). When we had a disagreement at the end of our rental period about whether the gas tank was full to the brim or just full, Go Rentals sorted things out quickly and to our satisfaction. (It helped that we had a copy of the gas receipt!) We would definitely use Go Rentals again!!

Reviewed 7 months ago

Gavin's avatar

Gavin

Ranking: 10/10

We had the pleasure of using the Christchurch Airport centre. Rich and Adrian were incredibly welcoming and made our experience a pleasure. Service was quick and the staff made us feel at home.

Reviewed 7 months ago

K & T's avatar

K & T

Ranking: 9/10

Excellent customer service, easy check in and out & car got good gas mileage due to being a new Toyota. Not a ten due to high prices, but one can haggle with them a bit. Picked up and dropped off at Aukland City so hiring the Super Shuttle was necessary.

Reviewed 8 months ago

Mags's avatar

Mags

Ranking: 10/10

Staff was friendly and accommodating. They acted in a professional manner even when there was an irate and inappropriate customer at the kiosk. Car performed well without any issues. Pick up and drop off service was great.

Reviewed 8 months ago

Ross's avatar

Ross

Ranking: 10/10

Picked up from Auckland airport, 2 minute GO bus to yard, clear accurate information by driver and staff, great price, good corolla 6 speed auto a bit scratched, no problems with condition when returned in same condition at 4.30am 10 days later

Reviewed 8 months ago

Ed's avatar

Ed

Ranking: 10/10

Omega Car Rentals, New Zealand: Great Service and Quality Control
We picked up our van in Christchurch and getting our vehicle was quick and painless. Our first stop was Mt. Cook and during that drive we noticed a problem with the steering column rattling. I called Omega in Queenstown as that was our next stop. They said there would be a replacement van waiting for us in Queenstown, when we arrive. Not only was it a much newer and better vehicle, there were no questions asked and the process of switching vehicles was smooth and efficient, and the staff very helpful. We dropped off that vehicle in Auckland and again, the process was seamless and the Omega reps. very helpful and professional. I highly recommend Omega to anyone wanting a care-free driving experience around New Zealand.

Reviewed 8 months ago

Te's avatar

Te

Ranking: 10/10

Wonderful customer service! I've dealt with a lot of Vehicle Fleet companies in the last 4 years for my work and I'm grinning from the excellent service I just received! Highly highly recommend.

Reviewed 8 months ago

Ong's avatar

Ong

Ranking: 10/10

If you need a car in NZ, just book GO Rentals.

Reviewed 8 months ago

Doug's avatar

Doug

Ranking: 10/10

This was our second visit to NZ but our first use of GO car hire. If you are landing in Auckland you MUST use Go as their service and value for money are fantastic.mwe had a Toyota Corolla auto and hired the older cars listed which worked out to be a great bargain.......all the extras were less expensive and the weekly hire cost was lower importantly the car was in good condition and clean and never failed us......it had done 144K but drove as good as new. On arrival at Auckland airport we followed the instructions and awaited outside door 11......the transfer vehicle duly arrived and ten minutes later we were at the depot. The booking process was fast and seamless and we were soon sat in our car being guided by a very very helpful and courteous young man.......patient and respectful and more than happy to set up the sat nav and netted outer first destination address and the depot address (so mush easier when returning so don't forget to ask)
We had a great holiday and traveled over 1590k on North Island and the car was great.
Well done GO and sincere thanks to all the staff who dealt with us.
I would not situate to use you again.

Reviewed 8 months ago

Steve Norman's avatar

Steve Norman

Ranking: 10/10

The whole process from booking online to followup was easy and efficient. Personal service was impeccable. From the pickup at the airport, Wirimu explained the process for dropping car back to give us an idea of times for our tight schedule. All the staff were helpful and friendly, everyone had a smile, the car was modern, well maintained and a cheap hire for the day.

Reviewed 8 months ago

Alan S (Scotland)'s avatar

Alan S (Scotland)

Ranking: 10/10

Hired from Christchurch airport. The collection and return processes were, quick, easy, hassle-free. The staff were universally friendly, helpful and informative. I got the exact model I had reserved weeks before and the price was very competitive. Simply count fault them.

Reviewed 8 months ago

Jo's avatar

Jo

Ranking: 10/10

Picked up on Auckland and dropped off in Wellington. All went smoothly. The quote included everything so no hidden surprises like a high one way rental fee as with some other providers.
The staff were helpful and made it such an easy process.

Reviewed 8 months ago

Adriana Rego's avatar

Adriana Rego

Portugal

Ranking: 10/10

We have rented a Toyota corolla at Christchurch and returned it in Auckland. All the process was very easy, we had a shuttle waiting for us in the airport and the car was ready when we arrived at the office. The car was really new and well equiped.

Reviewed 8 months ago

Stu Jefferis's avatar

Stu Jefferis

Ranking: 10/10

If you are looking for a rental car in New Zealand, there is no need to look any further than GO Rentals.

The service from booking to completion is exceptional. There cars are excellent value with a broad range to suit all travellers.

Super cheerful staff who deliver.

Reviewed 9 months ago

murray's avatar

murray

Ranking: 10/10

Fantastic company. We had a great experience hiring from GO Rentals. The airport pickup was easy and very quick. GO Rentals use good technology to process the hire and driver details quickly. Staff were extremely friendly and helpful. We had an issue caused by another driver in Queenstown and GO sorted us out. Highly recommended for service, and great prices too.

Reviewed 9 months ago

Brian's avatar

Brian

The authenticity of this review is currently being investigated

Ranking: 10/10

Now rented twice in 3 weeks with GO Rentals. Excellent service and easy to access from the Auckland Airport.
Very efficient and polite work force. Highly recommended.

Reviewed 9 months ago

Anna M's avatar

Anna M

Ranking: 9/10

Pick up and drop off in Queenstown.

Checked in online via the booking confirmation email which sped up the pick up process at the depot. Completed the pick up via a touch screen system that was quick and easy.

A shuttle collected us from airport on arrival but they didn't provide drop off info and I neglected to ask. Such as where to park up, where to drop the keys and did we need a shuttle to the airport. Drop off was pre 7am and there was no one around so I walked the five mins to airport but it would've sucked if I had loads of bags. So one point off for that.

Other than great!

Reviewed 9 months ago

Janet Hibbs's avatar

Janet Hibbs

Ranking: 10/10

Great service when pick up from airport to vehicle to dropping the vehicle off and being shuttled to the airport!
We had a great car with no issues whats so ever.
We picked up the car in Wellington nz, went to Palmerston North, Wanganui, Wellington to Picton, Christchurch and down to Queenstown. The car went brilliantly and fuel was economic as well.
I recommend GoRental for car rental for holiday makers, great service at a good reasonable price .
Thanks GoRental, we will be back !!

Reviewed 9 months ago

Sudara Fernando's avatar

Sudara Fernando

Ranking: 1/10

Very bad customer experience - shady business: wouldn’t recommend at all
I booked a car and fully paid for it (around $178) and when I went to get the car they said they can’t issue it since my name wasn’t printed in my card. I understand that, but they also said that they can only refund me $70 (I have been charged $100+ for nothing), which I think is very unfair and I am amazed how no one has complained about them to the authorities. Just beware, they might say that they cannot issue you a car while refunding you only around 40% of it

Reviewed 10 months ago

GO Rentals - New Zealand Car Rental responds:

Hi Sudara,

Thank you for your feedback.

My apologies that we were unable to provide you with a rental vehicle this morning. In the booking confirmation email that we sent you at the time of your booking, it is outlined that you must have with you a credit card with your name on it. Due to you not having a credit card that states your name, I was unable to provide you with your vehicle.

I offered you alternative options, however due to none being sufficient, unfortunately we had to cancel your booking. All booking requirements and our cancellation policy are outlined in the confirmation email that we send you. As I explained to you in branch, if you cancel on the day of pick up a 100% cancellation fee of the total rental applies.

If you have any further questions or concerns, please do not hesitate to get in touch with me directly.

Kind Regards,
Mandana Safari - Auckland City Customer Services Manager

Tash's avatar

Tash

Ranking: 10/10

I would definitely come back again and would recommend to anyone.
So easy to collect cars and drop them off.
The car I hired was a dream to drive wasn’t old and made me want to buy one to be honest.
5star rating

Reviewed 10 months ago

Kemily's avatar

Kemily

Ranking: 10/10

Go Rentsls was truly hassle free. They really take care of their clients and their rates are far cheaper (based on the latest vehicles) than the other competitors.
Keep up the fantastic work.
Thanks for really looking after us

Reviewed 10 months ago

Judith Nielsen's avatar

Judith Nielsen

Ranking: 10/10

Amazing service both on the phone and at pick up and drop off. Very customer friendly, warm and helpful staff. Shuttle bus was quick service with a big smile and the car was in great condition and nice to drive.

Reviewed 10 months ago

Gerard Thevaranjan's avatar

Gerard Thevaranjan

Ranking: 10/10

painless on line booking, attractive prices, on line paperwork, very courtesious & prompt shuttle service, very convenient opening hours (4.30 am to 2 am ) just 2 h short of 24/7 ;

Reviewed 10 months ago

Kahn's avatar

Kahn

Ranking: 1/10

Extremely poor service! I would not recommend Go Rentals to ANYONE! When dropping my vehicle back not only was I waiting around for half an hour but when I finally did get someone, he found a scratch on the door. Not a worry I thought as I had full insurance. I had an uber waiting and a ferry to catch home to waiheke so asked the gentleman to send me an email and Ill sort it the paper work. My 9 year old daughter was in the car and witness the guy from go rentals not only abuse me but physically grab my to attempt to stop me from getting into the uber saying I needed to come in side and wait for a manager to approve the damage. When I rang to complain about the matter all I was told that "oh no that should not have happened" and "um we will assist the police with the matter" . I asked if there would be any follow up or what would happen from here only to have the same answer repeated over and over "um we will assist the police with the matter. Really guys??? Pathetic and poor service on your part.

Reviewed 10 months ago

Shivani's avatar

Shivani

Ranking: 10/10

Excellent service! It was so quick and easy to hire a vehicle from GO Rentals.
The vehicle was in great condition and extremely smooth to drive. The staff were also extremely friendly and helpful.
The best part is that they drop you back to the airport after you drop the car off therefore very convenient as well.

Reviewed 10 months ago

KW's avatar

KW

Ranking: 10/10

Prompt reply on quotation and follow up. Rate is much cheaper than others.Booking process was easy and seamles effort of picking up and returning the car near airport with free transfer. Car model delivered as listed of less than 2 years. I am sure to use Go rental for New Zealand trip in near future an I will try it with another country if there is a chance. Thank you Go rental and staffs for their friendly and prompt communication providing me a simple booking process and enjoyable trip with a good car Corollar 1.8 sedan.

Reviewed 11 months ago

Kevin's avatar

Kevin

Ranking: 1/10

Fucking stupid idiots. They gave us confirmation that there was a car available and even booked it in their system. Then they had the "decency" to bloody say there's a glitch in the system so that there's no fucking car available. They didn't even offer any help at all.

Reviewed 11 months ago

GO Rentals - New Zealand Car Rental responds:

Hi Kevin,

Thanks for sharing your experience with GO. We are unable to find your booking in our system, could you please provide us with your name of hirer or booking number so we can contact you to discuss your concerns further.

Thanks,
Will

Richard Harty's avatar

Richard Harty

Ranking: 10/10

Excellent service, the car, though not New was clean and in A1 condition and performed flawlessly for the 3.5 weeks I hired it. I would reccommend GO Rentals to anyone, I have used them exclusively for the last 5 years and the overall experience keeps on improving.....Merry Xmas.

Reviewed 11 months ago

David M's avatar

David M

Ranking: 10/10

Hired a very new Corolla from Go Rentals for 8 days in November at a very reasonable cost. Very easy booking process and on-line check-in made pick-up in Auckland City very quick. Drop off at Auckland Airport was a quick process. All staff we dealt with were very friendly and efficient. Recommended.

Reviewed 12 months ago

Pari's avatar

Pari

Ranking: 10/10

Driving through New Zealand has been on my bucket list for a while. This year with Go Rentals I did it. I picked up a car in Queenstown, Wellington and Auckland. The staff were helpful and prompt including the shuttle drivers. The process to pick up and drop off was quick and simple. I will definitely go back to NZ and hire from Go Rentals.

Reviewed about 1 year ago

Penny Mackay's avatar

Penny Mackay

Ranking: 8/10

Auckland Airport Go Rentals worked well for me. The downside is the wait for being collected from the Airport and being delivered back to the airport - for the delivery back I had to wait about 45 mins so leave yourself plenty of time. The upside was the great and very friendly driver from the airport to the rental place who gave me all the good advice. Pricing is good compared to the bigger airport based outfits. Thanks guys.

Reviewed about 1 year ago

Stacy Peita 's avatar

Stacy Peita

Ranking: 10/10

Best car rental company. No muck around and awesome staff including their courtesy van drivers. I use these guys every time

Reviewed about 1 year ago

Roz's avatar

Roz

Ranking: 10/10

Beach Rd. Good service. Nice car

Telephone service excellent too.

Reviewed about 1 year ago

Selma Mo's avatar

Selma Mo

Ranking: 10/10

Excellent service from the team at GO rental from Wellington. Everything was booked online which made things a lot easier and paid for. Arriving to our shuttle driver Paul was awesome! The girls at the counter were amazing and efficient literally just spent 5mins with paperwork and we were off! The cars were the best nice and clean smooth running really enjoyed riding in them. Departing again was just like arriving, easy and simple no fuss or hassle. Thanks GO Rental Wellington for an awesome experience will definitely be back and highly recommend to anyone travelling! You will not be disappointed 😊

Reviewed about 1 year ago

Wayne Beckett's avatar

Wayne Beckett

Ranking: 10/10

Always book Go Rentals. Always fast processing and curteous. Auckland tragfic is the only let down.

Reviewed about 1 year ago

Howard Thomas's avatar

Howard Thomas

Ranking: 10/10

Visiting NZ From UK. Used Go rentals in 2015, and again this year. I would recommend this car hire company. In my experience they have been excellent. HT

Reviewed about 1 year ago

Adam Cooper's avatar

Adam Cooper

Ranking: 10/10

We caught the free shuttle bus from Auckland airport to their yard nearby as soon as we landed. The process at the yard to get the vehicle was extremely quick and easy. When we got to our vehicle we decided to make an upgrade, again this was an done very quickly and professionally. The vehicle was great for our 10 days, never had a single issue. Return to GO was very quick and professional again, with the free shuttle taking us back to the airport within minutes of pulling into their yard. I couldn’t recommend GO rentals enough to anyone. Great pricing, vehicles and service, thank you GO rentals!!

Reviewed about 1 year ago

Jackie's avatar

Jackie

Ranking: 3/10

Hi, I recently made a booking with Go Rentals for 17 days over the upcoming Dec/ Jan period. Unfortunately our plans were required to change and we now needed to cancel our booking. I was soon to discover that there is a 10% cancellation fee, even though it is almost 3 months in advance. When booking over the phone this was never pointed out and when cancelling I was told that it clearly states this information in the Confirmation email (which is sent after you are locked in).

I now understand that this is Go Rentals cancellation policy but I feel it is poorly communicated and perhaps somewhat unfair when canceling 3 months ahead of time.

Reviewed about 1 year ago

GO Rentals - New Zealand Car Rental responds:

Hi Jackie,

Thank you for your time today, it was lovely to talk to you. I’m glad we could sort things out for you, and we hope you have a fantastic trip in New Zealand.

Tuini

Ross Hennessy's avatar

Ross Hennessy

Ranking: 1/10

When booking over the phone we weren't informed about the cancelation fee. When we changed our itinerary and wanted to fly out of Nelson we discovered no nearby go rental office to return the car too, so had to cancel. This is 3 months in advance and we are still getting charged several hundred dollars (10%) fee! Disgraceful!!

Reviewed about 1 year ago

GO Rentals - New Zealand Car Rental responds:

Hi Ross,

We are really sorry to hear that you are upset with how we communicated with you around the cancellation policy. Our Reservations Team Leader Tuini has tried to call you and your wife today to discuss this further as we take any feedback seriously. Could you please PM us to let us know when might suit best to discuss this further with you. Thanks in advance.

- Roy O'Hara, Sales Manager

Elaine's avatar

Elaine

Australia

Ranking: 10/10

We have used Go Rentals a few times now when visiting New Zealand to visit family . I can not fault them it’s quick and easy to book ,pick up and return vehicle . The vehicles have always exceeded our expectations .

Reviewed about 1 year ago

Talia Neels's avatar

Talia Neels

New Zealand

Ranking: 10/10

These guys are awesome! Nice car, good price and there service was faultless

Reviewed about 1 year ago

Blake's avatar

Blake

Ranking: 10/10

We rented a Toyota RAV4 from the Christchurch office. The booking process was easy and the car provided was in great condition and we did 3,000kms without any issue. The car was excellent value for money. The return process was simple, we literally only had to wait 2 minutes. All the staff were so friendly and the shuttle was convenient too. Overall we will definitely be using Go Rentals again when we come back to NZ.

Reviewed about 1 year ago

Billa Bernard's avatar

Billa Bernard

Ranking: 10/10

Went to wellington .. prices were super cheap in comparison to other car rental places. Shittle drivers were super friendly anand helpful and we never had to wait long doe a shuttle to arrive after flights. highly reccomend!

Reviewed about 1 year ago

Lauren's avatar

Lauren

Ranking: 10/10

We were really happy with the service at GO rentals. The staff were really friendly and helpful during pick up and drop off and also when we changed our plans and extended the rental period they were fantastic. The airport shuttle service in Christchurch was very handy too. The car was great, ran well and was very clean. Will definitely use them again!

Reviewed about 1 year ago

Shirley Yap's avatar

Shirley Yap

Ranking: 10/10

Car as promised, great service, online registration, speedy car collect and drop off...and fantastic discounts on attractions with Go Play card! Highly recommended!

Reviewed about 1 year ago

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Vaughan and Lisa Lewis's avatar

Vaughan and Lisa Lewis

Ranking: 10/10

Great value, excellent vehicles, convenient locations, shuttle service and outstanding customer service. A stand out car rental company!
We only ever go with Go!

Reviewed about 1 year ago

Colleen's avatar

Colleen

Ranking: 10/10

Best hire experience I've had after many years of renting. Download the app, use the discounts and complete the process electronically. Awesome!

Reviewed about 1 year ago

Maz's avatar

Maz

Ranking: 10/10

Have hired from Go a few times and have not yet hesitated in booking with them when i've needed a car. My most recent hire, pick up process was super quick and easy. Service was a 10! Car was clean and very tidy looking. Drop off process was very quick. Would totally recommend Go to anybody needing to hire a vehicle :) The staff are a awesome credit to the company..

Reviewed about 1 year ago

Tony's avatar

Tony

Ranking: 10/10

I have hired a car from Go Rentals on several occasions in New Zealand and find them to be totally efficient and friendly . The service and vehicles are great and I would recommend them to anyone wanting a great rental experience and value for money.

Reviewed over 1 year ago

cheryl taylor's avatar

cheryl taylor

Australia

Ranking: 9/10

SHH DONT WANT TO SAY THIS TOO LOUD BUT THIS ESTABLISHMENT IS THE BEST, AGAIN GO RENTALS COMES THRU AGAIN.
NO HASSLES FROM THE STAFF AT AUCKLAND AIRPORT SITE, TOUCHSCREENS GREAT WITH ASSISTANCE NEARBY IF NEEDED. CLEAN AND WELL PRESENTED LOVING THE NEW DIGS,PAYING FOR PETROL NOW SO WITH RETURN THE TANK CAN BE ON EMPTY THEN OFF AND GONE TO THE FAR NORTH
RETURN EASY NO PROBLEMS HERE AT THE AIRPORT SITE ,THEN ON THE SHUTTLE 10 MINS LATER . WILL USE THESE SERVICES AGAIN TOO THIS WAS THE 3RD TIME ROUND , KEEP DOING THE GOOD THINGS ITS WORKING , BTW STAFF ARE A CREDIT TO THERE CRAFT.

Reviewed over 1 year ago

Dean's avatar

Dean

Ranking: 9/10

Second time we have used GO Rentals. Last time was in the North Island in 2016 and had a great experience so no hesitation in using them again. This time we hired a RAV4 from Queenstown for 2 weeks of snowboarding. Car was clean and new. The pickup from the airport took 5 min (company is nice and close by) and took 10 min of paperwork and we were on the road. Drop off was even better. Drove into the yard and we were met at the car, handed over the keys and hopped straight into the waiting courtesy bus back to the airport. It could not get any easier and the best handover experience I have ever had.

Reviewed over 1 year ago

Rukshan Eranga's avatar

Rukshan Eranga

Ranking: 10/10

We booked two vehicles from Go Rentals in June, one in North Island and the other from the South Island (Queenstown). Both the vehicles were in excellent condition and clean. The staff at Auckland, Queenstown and Christchurch were amazing. They really went out of their way to make sure we had a great experience.

I would recommend Go Rentals any one who is travelling to NZ.

The staff is honest. At christchurch we left a phone in the car. We didnt even know about it. They contacted us and brought the phone back to the airport terminal.

You can also purchase the full tank of fuel from them at the pick up location. This way you dont need to worry about returning the car with a full tank of fuel. The price they offer was very reasonable.

There were no hidden charges as well.

Reviewed over 1 year ago

Tony's avatar

Tony

Ranking: 10/10

Hired car in Queenstown. Friendly, efficient staff, great service.

Reviewed over 1 year ago

Dave Marriott 's avatar

Dave Marriott

Ranking: 10/10

I arrived at CHCH Airport at 7.55am and by 8.20am I was driving south to Oamaru. Had 4 great days in Oamaru and up the Waitaki Valley. Drove back to CHCH Airport without any vehicle hassles. Very reliable car and easy drop off at the Go Rental depot. The Shuttle took me directly to the terminal. I was in the terminal a mere 20 minutes after driving into the depot's convenient location alongside the airport terminal. Won't hesitate to use Go Rentals again.

Reviewed over 1 year ago

Christophorus William's avatar

Christophorus William

Indonesia

Ranking: 10/10

I was looking for a rental car when I was with my family in NZ 3 weeks ago. But I did a mistake in the booking. I wanted to rent the car in Auckland and return it in Queenstown. I forgot to fill it so the booking site made it so I return it in Auckland. I was panicked and decided to go to the Go Rentals branch in Auckland for help. The staffs there were very friendly and helped me all the way through so I can return the car in Queenstown. Dana was extremely funny, friendly, and helpful. And when I returned the car in Queenstown, the shuttle car to the airport was immediately available and took us straightaway to the airport. Go Rentals helped me to have a pleasant journey in NZ. I'm an Indonesian tourist and I was amazed by the hospitality of New Zealanders and the beauty of its nature. I'm definitely looking forward for my next visit there and I will certainly use Go Rentals service again.

Reviewed over 1 year ago

Paul Thomas's avatar

Paul Thomas

Ranking: 10/10

I would highly recommend Go Rentals based on our recent 2 week holiday to the South Island of NZ. The online booking process was easy, and the car I booked was the car we picked up.....less than 3 years old, clean, and only 20k on the clock.
We picked the Corolla sedan up in Christchurch from friendly staff after an efficient on time shuttle from the airport. Then after 3,500km of mechanically faultless driving around the south island, we dropped the car off a little bit later than we had hoped, and so we're worried about checking in for our flight back to Australia. No problem at all! The drop off was quick and efficient, and the shuttle was immediately available to get us to the airport on time. Thank you Go Rentals Christchurch for ensuring we had a wonderful NZ winter holiday.

Reviewed over 1 year ago

Nikhil dhiman 's avatar

Nikhil dhiman

Ranking: 2/10

I hired a rental car from car rental company for the first time. When I returned the car nobody of their staff told me to fill up the fuel tank or otherwise administration fees will be charged. Go rentals charged me money without letting me know or without warning. If they would have informed me. I would have filled the tank. This is staff's duty to convey the full Information to the customer. I was happy to pay for fuel but charging extra money is not fair. I have had bad experience with go rentals.

Reviewed over 1 year ago

GO Rentals - New Zealand Car Rental responds:

Hi Nikhil,

Many thanks for your valuable feedback. Throughout the self-service check-in process a screen outlines ‘Important things to Remember’ where it is stated the vehicle needs to be returned with a full tank of fuel. Our customer service representative Mandana also verbally advised you before she took you to your car. At drop off, we identified with you that the fuel had not been refilled where we gave you the opportunity to refill although you declined. We then told you, if we refilled the car we would then need to charge an admin fee. This was also written on the return drop off sheet where a copy was emailed to you. I believe we have been clear in our process but there is always room for improvement, so your feedback is appreciated, thank you again.

- Jit Patel, Auckland City Branch Manager

John Wright's avatar

John Wright

New Zealand

Ranking: 10/10

Took a trip to Queenstown and even though we were the last pick up of the evening, my wife and I were treated like the first. Warm smiles and lots of chat were the order of the day! I have to say that the fast and friendly service will keep me coming back as will the quality vehicle that we rented. A very satisfied customer here, who will always recommend Go Rentals to friends and family.

Reviewed over 1 year ago and experienced in April 2018

Phillip Segelow's avatar

Phillip Segelow

Ranking: 10/10

Hired a Hyundai Tusson with Go rentals. The whole experience from start to finish was excellent. Shuttle car was prompt to pick us up and taken to rental depo. Fast friendly service and car was spot on. Return of vehicle was just as efficient.

Reviewed over 1 year ago

Mason Allen's avatar

Mason Allen

United States

Ranking: 10/10

An all-around great experience with GO Rentals in Queenstown, NZ! The people were very friendly, helpful, and easy to work with. We were very happy with the car, which we find to be reliable, comfortable, and perfect for our needs. We will definitely use GO Rentals again and highly recommend them!

Reviewed over 1 year ago and experienced in March 2018

Tulua Wilson's avatar

Tulua Wilson

Ranking: 10/10

Auckland Go Rentals are professional and fast they are also very attentive thank you so much.
The driver that picked me up from Airport makes the first great impression and I give use a 100 top notch

Reviewed over 1 year ago

David's avatar

David

Ranking: 10/10

Great car and value. Friendly van driver at airport.

Reviewed over 1 year ago

Sohan Shetty's avatar

Sohan Shetty

Ranking: 10/10

It was my first rental car experience in NZ. Drove from Queenstown to Milford to Wanaka to Haast to Picton to Kaikura and Christchurch. Rented a Toyota Highlander. Excellent staff, quick and easy processes. Like the video presentation about driving in NZ. Had a minor glitch a couple of hours after I started..they were prepared to swap immediately (but I didn't have to). Cars were very good. Until I the NO HASSLES insurance package. Just as well because the windscreen got hit by a stone from a construction truck and I didn't have to pay anything. Fantastic experience.

Reviewed over 1 year ago

Ken Par's avatar

Ken Par

Ranking: 10/10

It was my first time using their service and I was very pleased with it, it was very easy to book their services and also very accommodating on arrival, highly recommend using Go Rentals

Reviewed over 1 year ago

Margaret Wardle's avatar

Margaret Wardle

Ranking: 10/10

Great Company to deal with, after a few hires.
From the moment of arrival at Auckland International and contact via the freecall phone we have nothing but praise for the staff at Go Rentals Auckland AP.
We were collected in a timely manner and whisked to there new facility. Check-in was a breeze, and within an hour of arrival in New Zealand we were on our way.
The vehicle was clean and tidy and suited our needs for 14 days.
On return to the Auckland depot is was again a seemly process to return the vehicle, and the courtesy of a ride to our overnight accommodation was much appreciated.
Once again, will done Go Rentals Auckland AP

Reviewed over 1 year ago

PJ's avatar

PJ

Ranking: 10/10

Go Rentals are the way to go in Christchurch.

Clean reliable car and if wasn't for the odometer you wouldn't know it wasn't a near new car. Cheaper too higher for a day than using taxi's and considerably cheaper than the global rental giants.

Best parts - no wait at pick up point, no wait at offices, no wait at drop off. The transfer to the offices was only a couple of minutes.

The team were friendly and helpful as well. Definitely recommend and will use again.

Reviewed over 1 year ago

Kerry Stewart's avatar

Kerry Stewart

Ranking: 10/10

Could not fault Go Rentals.Staff extremely friendly.pick up and drop off ran smoothly.I got the size of car that I asked for.No so called hidden costs.I would absolutely book with Go Rentals again..Whatever you are doing Go Rentals you have got it right.

Reviewed over 1 year ago

Chai's avatar

Chai

Ranking: 9/10

If you need to hire a car in NZ, and have to work within a tight budget, do consider GoRentals.
I found them very good value for money.
Plus their new facilities at Auckland Airport are awesome.

Reviewed over 1 year ago

Rose Hay's avatar

Rose Hay

Ranking: 10/10

A great first time experience using Go Rentals. Definitely won’t be the last. From the fast and hassle free pickup at Aukland airport to their office a short distance away, to the friendly and efficient customer centric staff and their (thank goodness) streamlined administration, a pleasant experience that enhanced our recent trip to New Zealand.

Reviewed over 1 year ago

Hamish551's avatar

Hamish551

Ranking: 10/10

Excellent all round service.
1. Extremely competitive in comparison with other rental car operators.
2. Friendly service experienced both in Auckland and Christchurch. Never felt lectured or under the microscope.
3. Felt like a valued customer.
This is the best car rental company I have used and I will them next time.

Reviewed over 1 year ago

Roberta Butler's avatar

Roberta Butler

Ranking: 9/10

An experience we had recently in April 2018. We had booked our car well in advance, but when we flew in from Melbourne we had these oversized parcels that were 2.6m in length. We were not too sure if we were going to get them on the flight until the day and when they had been received in Auckland NZ we were not sure how we were going to get them to the Bay of Plenty region. We had to upgrade our car to a bigger size vehicle as well as ask the shuttle bus driver to accommodate our parcel which he did very willingly and without any fuss. The upgrade was changed at a minimal charge, we were able to fit the oversized parcels in from the boot after taking one of them out of its packaging and without any fuss or road blocks for our 5 hr drive.

They were professional, very accommodating, within our budget and also timeframe. This was from the time we met the shuttle bus driver all the way through to the final check of the car right through to returning the car 7 days later. Highly Recommend as this is my 3rd experience with Go Rentals and everyone of them has been a great experience.

Reviewed over 1 year ago

Tony Melbourne's avatar

Tony Melbourne

Ranking: 10/10

We hired a car from GO in April 2018. A really good car was provided at a competitive rate. GO's location is close to the International terminal and we were picked up soon after our arrival, in spite of heavy rain and traffic jams at the terminal. Hand-over was quick and stress-free both at the start and completion of the rental.

Reviewed over 1 year ago

Lisa cliff's avatar

Lisa cliff

Ranking: 10/10

Polite, helpful, efficient. Our car was clean exactly what we ordered..... had a little accident the final day.... no problem, signed a paper and shuttled to airport by a lovely driver.
Take out the full insurance because I never have accidents either!

Reviewed over 1 year ago

Jia Lin Luo's avatar

Jia Lin Luo

Ranking: 10/10

Would highly recommend and definitely rent a vehicle with them again.
Prices are quite good and all prices are upfront with no hidden charges.
Pick up was quick, easy and painless - the offer of prepaid fuel on return with discount was great and meant we didn't need to go looking for a petrol station.
Overall service and everything was great!!!

Reviewed over 1 year ago

Neil's avatar

Neil

Ranking: 9/10

For our recent 3 week driving holiday around the South Is of NZ, we chose Go Rentals after checking reviews of a number of car rental companies operating out of Christchurch. We chose an economy vehicle, a 4-5 year old Toyota Corolla hatch with around 150,000 km on it. Although it wasn't pristine on the outside, it was very sound and mechanically A1, a great car to drive and with plenty of zip if needed when overtaking. The service at both pick-up and drop off, including the airport shuttle both ways, was efficient and staff friendly. Considering the variable (and not always good) weather and road conditions we experienced and our fairly demanding itinerary, the car performed up to expectations. The state of the roads, allowing for the effects of cyclonic weather and the after-effects of landslips and earlier earthquakes, meant that we had some rough sections (yes, roads under repair that were unsealed) that we had to negotiate, which raised questions in our minds about insurance cover exclusions should any damage eventuate. New Zealand is a beautiful country and, even though the sealed road network is fairly extensive, we now understand that some of the best natural areas and coastal scenery can only be accessed by unsealed roads. So, as a suggestion, perhaps Go Rentals and other hire car companies could relax the insurance exclusions in that regard or offer vehicles with sub-floor stone guards or some other system to protect against underbody damage so that they can be driven on unsealed roads with the hirer's permission.

Reviewed over 1 year ago and experienced in February 2018

Sabina's avatar

Sabina

Ranking: 10/10

Extremely recommended. No problems at all with the car and they were 100% honest with us.
When we went to return the car, we thought there was nobody at the office, so we left the car outside with the key inside of it, and they made us no trouble at all. Furthermore, we forgot some money inside the car, and, as we paid by credit card, they kindly did a refund to us, for the same amount of the money we had forgotten. So we are more than pleased with the service and highly recommend this rental company to everyone 😉

Reviewed over 1 year ago

Tony's avatar

Tony

Ranking: 10/10

Excellent efficient service from start to finish,. Easy online check in & friendly helpful staff at the depot. Good shuttle service to & from the airport. Near new corolla which we did nearly 5000 km's & it went like a dream. We took out the full insurance which definately gives you peace of mind as there are so many sections of road under repair around the south island. Very happy with GO Rentals & would not hesitate to use them again, in fact, I would not even consider another rental company. Well done on a great car rental business.

Reviewed over 1 year ago

Dmitry's avatar

Dmitry

Ranking: 10/10

Excellent customer service, it was easy for me to pick and drop off the car in after hours. The car was cleaned and well prepared. Thank you!

Reviewed over 1 year ago

Marina Greco's avatar

Marina Greco

Ranking: 9/10

great company to deal with , from the booking through to dropping of the car, they were very professional and easy to deal with .

Reviewed over 1 year ago

Phil (Aus.)'s avatar

Phil (Aus.)

Ranking: 9/10

Go Rentals were excellent from booking, airport pickup, drop off and the handling and return of an item that I had left in the vehicle. Would highly recommend.

Reviewed over 1 year ago

Ana CGnavi's avatar

Ana CGnavi

Ranking: 10/10

We rented a car online for a week in Queenstown. Love that there are no hidden charges. We arrived a bit after their office closes, but they contacted me in advance to advise they'd wait for us, just to give them a call after leaving customs. Charlie, the staff member, who picked us up and checked us in was very friendly and professional. I had paid for everything online, so check-in was super fast. The car and the extras we requested were as described. The car was clean and well maintained, no issues during our week there. Check-out was also easy, fast and friendly. The lady who drove us to the airport was super lovely. Would not hesitate to rent from them again!

Reviewed over 1 year ago

Karen Perry's avatar

Karen Perry

Australia

Ranking: 10/10

I can't recommend this company highly enough. I chose them over all all the more expensive alternatives and I was not disappointed at all! I will use them again and again. I have actually rented cars all over the world and this was by far the most economical, hassle free experience. Thank you

Reviewed over 1 year ago

Andrew's avatar

Andrew

Ranking: 10/10

Go Rental provides professional services, they are highly recommended to rent your car when you are in NZ. No hidden charges upon billing. Car is greatly maintained and also in good condition.

Reviewed over 1 year ago

Leo Versteegen's avatar

Leo Versteegen

Ranking: 10/10

After recently renting a car for 3 weeks from GoRental NZ, I cannot speak highly enough of their commitment to customer service.
Not only were they very competitive with the price the pick up and drop off were both very quick and easy handled by professional and courteous staff. I have no hesitation in recommending this company and commend them on their business.

Reviewed over 1 year ago

Sree's avatar

Sree

Ranking: 10/10

Easy pickup, drop off. Excellent website. No hidden costs.

Reviewed over 1 year ago

NZ Travelers's avatar

NZ Travelers

Ranking: 10/10

The website was easy to use and to book a car. You can pick an older car for a lower price or newer car for higher prices. The price was the most reasonable I found for a 1-2 year old Corolla comparing the major rental companies and a local company in NZ. The staff there were very friendly and nice. The car was good, clean, and reliable. We had a great experience!

Reviewed over 1 year ago

Mr T.G. P's avatar

Mr T.G. P

Ranking: 9/10

Arrived late into Wellington airport. Staff still there 1 1/2 hours after office closed, waiting for us with a laugh
and a smile. Counter staff were efficient and funny, and made the whole thing as pleasant as could be.
On return 19 days later, they repeated their performance. There was simply no comparison to rude staff in
another company in Sydney.
We travel frequently and will look for Go Rentals from now on. Well Done!!!

Reviewed over 1 year ago

Pat Suraseang's avatar

Pat Suraseang

Australia

Ranking: 10/10

We had a great experience with GO Rentals on our 1 month journey across the South Island. We were greeted kindly at the airport and taken directly to pick up our car even though we flew a little after their closing hours. The process was fast and easy and before we knew it we were on our way. The car was very clean, so much so that it felt like hopping in a brand new car and we ran into no problems with it. However one day we ran into an issue as a rock became lodged in the wheel. We rang their 24/7 roadside assistance and within 30 minutes someone arrived and fixed it with no extra charge. Drop off was very swift and the shuttle runs back and forth to the airport in quick succession. I would definitely recommend this company to roadies as they are very reliable, friendly and helpful at all stages of our journey.

Reviewed almost 2 years ago

GO Rentals - New Zealand Car Rental responds:

Thanks so much Pat :) We look forward to your next visit!

John Carter's avatar

John Carter

Ranking: 10/10

A bit of a find. Went for 3 one week car hires and chose GO because of good reviews. Friendly, efficient and quick. Great shuttle drivers - a boost after flying for 24 hours. Cars are older with some miles on but they drove well and were very well presented. A few minor scratches and steel wheels (alloys on a hire car are an expensive liability) meant a more relaxing time. Good value too. They’ll be top of my list next time in NZ.

Reviewed almost 2 years ago

GO Rentals - New Zealand Car Rental responds:

Thanks so much for the feedback John. We hope you enjoyed your time out on the road, we're looking forward to your next visit :)

- Raghad

Anders NA's avatar

Anders NA

Denmark

Ranking: 10/10

Great car - great customer service. Easy pickup and dropoff. No problem in extending hire until next morning. Would definitely recommend and use again !!

Reviewed almost 2 years ago

Steffen Schaefer's avatar

Steffen Schaefer

Germany

Ranking: 10/10

I have used the GO Rentals Glamper for a week, a really funky trailer with queen size bed, fridge, complete camping equipment with gas stove, table and chairs, toilet, solar-panel and battery electrified, amazing mobile home. Towed by a Toyota Hilux which is just a great ute. The ute and trailer together drive pretty much like a car, definitely much better than a campervan. I had rented campervans before and it felt more like driving a truck.

The set of car and trailer I got was very new and very clean. I believe they have launched it only this season.

Started from Auckland and went up all the way to the north tip of the North Island. It was an amazing holiday!
Due to the Glamper I have stopped and stayed overnight at some incredible places - most of the time DOC campsites close to the beach, occasionally on campgrounds. The Glamper gave me a great feeling of freedom. Actually also when I unhitched the trailer: leaving the trailer in Kaitaia for the day and driving up to Cape Reinga with the Toyota Hilux was a pleasure. Coming back and sleeping in a full queen size bed was another one.

The staff has been very friendly and helpful at checkout and return. Everything went very quick and without any issues. I can't recommend more going with a Go Rental Glamper. It’s a really 7nique experience.

Reviewed almost 2 years ago and experienced in October 2017

Jude Nuttridge's avatar

Jude Nuttridge

New Zealand

Ranking: 10/10

This was so easy I wouldn't look anywhere else next time. Easy booking, good confirmations, great price and the car only had 6k on it! Return experience super easy. I loved the whole Go Rental experience. Totally recommend.

Reviewed almost 2 years ago

Peter   Soucek's avatar

Peter Soucek

Australia

Ranking: 10/10

Once again having used Go Rentals from the initial booking to picking the car and finally dropping it off at Queenstown was a seemless experience. Transfer from Queenstown airport is less than 5 minutes, all staff are friendly and helpful not just with the car rental but if you have questions about where you will be driving. Couldn’t recommend this company more highly and will be definitely using them again on our next trip to New Zealand.

Reviewed almost 2 years ago

F C's avatar

F C

France

Ranking: 5/10

Overall, the car was OK.
However, we paid the "peace of mind" insurance only to discover at the first problem that we had then to revert to a basic insurance or to pay for the damage (a stone chip on a normal road, really bad luck). I don't see any "peace of mind" in this way of treating the customers... We rented another car in the south island after that to another renter and it was really fully covered, even if we had several stone chips like we had with them. So, no, it's not "normal" like I was told to have this sort of insurance, and it's only written in the fine print that nobody reads.
And the lady when we checked-in didn't even bother to check the car with us saying we had paid for the full insurance anyway and so we were covered for anything. That's not serious considering this is not a full insurance actually. I'm disappointed with that.
In the end, the insurance covered the damage because we had only one hopefully, but it was stressful, no peace of mind.

Reviewed almost 2 years ago

GO Rentals - New Zealand Car Rental responds:

Hi Fabien,

Thanks for your valuable feedback and my apologies if you felt our insurance policies were unclear, I have addressed this with my team already. We look forward to welcoming you back to New Zealand and GO rentals in the future.

Cheers,

Jiten - Branch Manager

Federico Penta's avatar

Federico Penta

Italy

Ranking: 10/10

I hired a car in Christchurch for a South Island tour 3 weeks long. I loved the check in online and the super fast service. The shuttle was really fast from the airport and it took only less than 5 min to get to the office where I've been served by a friendly staff. The car was amazing, clean and brand new. I'd recommend to anyone to book a car with this brilliant company!

Reviewed almost 2 years ago

Gavin Cassidy's avatar

Gavin Cassidy

Australia

Ranking: 10/10

An excellent experience - Go Rentals were efficient and friendly. Our car was in excellent condition and afforded us a very enjoyable trip around the Bay of Islands, without a hitch! Both pick up and drop off went smoothly. We would definitely use Go Rentals next time we visit NZ!

Reviewed about 2 years ago

Trevor Green's avatar

Trevor Green

Australia

Ranking: 10/10

They were good. Booked online. Got picked up at the airport, friendly staff. Car was what we expected and we had no problems with the car.
Drop off was good and I have nothing bad to say about them. I would recommend them to anyone looking for a car.

Reviewed about 2 years ago

Lee Scarratt's avatar

Lee Scarratt

New Zealand

Ranking: 10/10

My partner and I hired a car for the long weekend and drove from Christchurch to Wanaka and back. Initial booking was really easy and straight forward with email updates towards the time of hire. Upon arrival in Christchurch airport we were picked up within five minutes of calling the shuttle bus and taken to the pick up centre. All the staff were super friendly and they went above and beyond answering all our questions, providing maps, information, a discount card, and ensuring we knew all the awesome features that came with the car. We had no issues at all whilst driving it and we were able to drop it off after hours and still had a shuttle back to the airport! Overall this is a fantastic company and definitely one the best ones I have had the pleasure of dealing with. Highly recommend!

Reviewed about 2 years ago

Dhinakar Kannan's avatar

Dhinakar Kannan

Australia

Ranking: 10/10

We hired a car for a week from Auckland airport. To start with the online booking was easy and their phone help desk were quite helpful and quick. The instructions and email reminders were helpful.
On arrival we were picked up by a friendly shuttle driver. The car fleet depot was less than 5 minute from airport.
The receptionist Olga was very helpful and patiently and answered all our queries.
The car as mentioned was clean and ready to go. Had an inbuilt GPS which was extremely helpful and made our tour easy.
Merv the shuttle driver was very good and shared his local knowledge. Overall our experience and interaction with Go rentals was exceptionally good and pleasant. We highly recommend to anyone who are planning to explore NZ on wheels. These were all at a nominal price. A+++.

Reviewed about 2 years ago

Thomas Hill's avatar

Thomas Hill

United Kingdom

Ranking: 10/10

Such a fantastic experience booking with go rentals. Pick up from the airport was great on the way and the way back. Super easy and convenient. The staff were brilliant at all points even walking me through and demonstrated how to use show chains. The car itself was immaculate and only had 4000km on the clock. By far the easiest and most stress feee experience I've ever had hiring a car. Brilliant company will 100% be using this service again. I look forward to it.

Reviewed about 2 years ago

Andrew Quader's avatar

Andrew Quader

New Zealand

Ranking: 10/10

If your looking for a rental company who can meet any budget as well as a no hassle pick up and drop off service.
The online web site is easy to use and the reminders and info sent make it very easy to use.
The staff were all very friendly and helpful we will definitely make Go Rentals our first choice for any further rentals. Thanks guys 👍

Reviewed about 2 years ago

Tristan Baxter's avatar

Tristan Baxter

Australia

Ranking: 10/10

We used Go Rentals for our one week trip to the South Island of New Zealand. They are a really nice company to deal with and made the experience of getting us onto the road and into our trip a breeze. Go Rentals seem to have a more energetic and adventurous spirit than your regular car rental companies and this only served to make our experience all the more enjoyable. We will definitely use them again next time we're in NZ. Highly recommend.

Reviewed about 2 years ago and experienced in November 2014

Agnes Aruwafu's avatar

Agnes Aruwafu

New Zealand

Ranking: 10/10

I found Go Rental staff and the services they provide are of a very high professional standard. The extra care they take in providing an airport shuttle is very thoughtful. The prices are competitive and the staff we have dealt with are always very courteous, patient and happy. thanks Go Rental. You have dedicated customers for life!

Reviewed about 2 years ago and experienced in January 2017

Kataraina L's avatar

Kataraina L

Australia

Ranking: 10/10

What a great experience with GO Rentals the staff are amazing!!!...the whole pickup and drop off of the car was the best i have ever come across in all my time of hiring cars. A special mention to staff member Agnes who called to say my wallet was left in the car i had already gone through customs she arranged for a lovely gentlemen to bring my wallet to the departure gate for a Customs Staff to receive it on my behalf i will always be ever so grateful for their quick professionalism. Top Marks to Go Rental Staff and Company".

Reviewed about 2 years ago

Cait Cameron's avatar

Cait Cameron

Australia

Ranking: 10/10

The Go2 car hire choice is definitely Go Rentals! Before you think I was paid to write this, I wasn't, unless you count taking a pick whilst on the trip of a lifetime and winning the Go Rental comp- Bonus!! $500 of our rental cost back in the bank!! I'll claim that as that one time I was 'paid to travel' well kind of - Ha!

From start to finish we couldn't fault them; paid in advance we got s courtesy bus from the airport to the rental location and the car was ready to go; a quick snow tracks video and we were on the road! The crux of any trip is the transport; to rent a car and then find yourself on a boat in the Fiord, on horseback in Cardrona and in the air over the Southern Alps is priceless! Without the car none of the above would be possible!

Go rentals will take you everywhere and anywhere! Must try! Promise they won't disappoint!

Reviewed about 2 years ago

Stephanie Smith's avatar

Stephanie Smith

New Zealand

Ranking: 10/10

Great experience with Go Rentals! Easy booking process and really reasonable pricing for a quality car, which was spotless on collection.

All staff I came into contact with were friendly, knowledgeable and helpful, from the shuttle driver to the car groomers when I returned the car. I really appreciated how informative they were about insurance options etc.

I have used Go Rentals twice in different locations and it was faultless both times, thank you!

Reviewed over 2 years ago

Bob Weir's avatar

Bob Weir

New Zealand

Ranking: 10/10

The guys who picked us up and sorted the car were excellent and the costs were much lower than the big renters, all of which we have used st some stage.

Reviewed over 2 years ago and experienced in January 2017

Peta Stubbing's avatar

Peta Stubbing

New Zealand

Ranking: 10/10

I hired a van with a group of friends from Wellington for a long weekend trip. Everything was so easy, from the shuttle at the airport to hoping into our van and getting on the road. The team are super friendly and made sure we knew where we were going before we left. We will recommend GO Rentals to all of our friends and family!

Reviewed over 2 years ago and experienced in March 2017

Vanessa Rehm's avatar

Vanessa Rehm

New Zealand

Ranking: 10/10

My family and I rented a Toyota Corolla Stationwagon from GO Rentals for a family holiday to Christchurch. It was a perfect size for us, including all our luggage for seven days and adequately fit our children and their car-seats across the back seat. We took a roadtrip to Hanmer from Christchurch and enjoyed a smooth and comfortable ride. The booking process was totally straight forward and the pick up system from the airport and the shuttle to GO Rentals dock was easy. Thanks GO Rentals for a wonderful experience.

Reviewed over 2 years ago

Arthur Jennings's avatar

Arthur Jennings

New Zealand

Ranking: 10/10

I have found Go Rentals extremely customer orientated and all members of the staff treat you in a friendly manner. I travel from Auckland to Wellington several times during the year and although the car pick up and drop off is not at Wellington airport I do not find this inconvenient as the drivers do their very best to pick you up and drop you off with minimum delay.
I recommend Go Rentals as the best value for money.

Reviewed over 2 years ago

Thomas Seear-Budd's avatar

Thomas Seear-Budd

New Zealand

Ranking: 10/10

Always a pleasure travelling with Go Rentals.

The communication from the team is A+. Vehicle was very well maintained and nice and tidy.

Great customer service between airport and depot as well as on the road.

Really looking forward to travelling with Go Rentals again soon.

Reviewed over 2 years ago

Paul Desira's avatar

Paul Desira

United Kingdom

Ranking: 10/10

Cannot speak more highly of our experience with GO Rentals. We had a brand new vehicle for our trip up north for the first Lion’s Rugby game. We really appreciated their friendliness, patience and thoughtfulness as we are new to NZ and our first car hire. Will absolutely use GO Rentals again!

Reviewed over 2 years ago

Erin's avatar

Erin

New Zealand

Ranking: 10/10

Great experience, friendly staff. New technology that enabled my license to be scanned, electronic signatures and all the information emailed to me on the spot which I found made the process really quick and easy. Car was reliable and perfect for what we needed.

Reviewed over 2 years ago

Mino Kim's avatar

Mino Kim

New Zealand

Ranking: 10/10

Amazing experience with this company - will be recommending them to all my friends. The booking process was super fast, staff were super friendly and efficient and the car was exactly what I expected. I loved the convenience of the app that I used to order my shuttle and found the GO Play discount card (which was free!) a great and unexpected added bonus! Will be using these guys again for sure.

Reviewed over 2 years ago and experienced in March 2017

Paul Thornton's avatar

Paul Thornton

New Zealand

Ranking: 10/10

Great from Start to Finish. When we arrived the bus was waiting for us which took us to the branch which was a quick hop, skip and a jump away. On the way, the driver (can't remember her name) gave us a good hint about a place to book good restaurants for cheap which was invaluable! Picking the car up was so easy, we were in the car within 5 minutes and off. The drop off was simple and the bus was waiting for us to take us back to the terminal.

If you're hiring a car, you MUST go with GO Rentals!

Reviewed over 2 years ago

erhard schreck's avatar

erhard schreck

United States

Ranking: 10/10

We had a Great time in NZ not only because of your beautiful nature but also because of the very friendly people like you at Go rentals. drop off and pickup was as convienient as it can be with the very individual shuttle service and for me Go rentals offered the lowest rates. will use them again. Thanks erhard

Reviewed over 2 years ago and experienced in January 2017

Kelly's avatar

Kelly

New Zealand

Ranking: 10/10

We hired a car for our trip in March 2017, starting in Queenstown and ending in Christchurch. My partner and father-in-law were both with me, and we hired the Toyota Corolla Touring. The vehicle was newer and had plenty of space for three adults and bags. We loved driving it in the South Island. All of the staff members at both branches were extremely friendly and well trained. Thank you for such a great experience GO Rentals!

Reviewed over 2 years ago and experienced in March 2017

David  Fong 's avatar

David Fong

Australia

Ranking: 3/10

Really incensed I have been a loyal and regular user till today! Last night I had a flat tyre when driving in the city. Returned the car this morning with spare tyre in place - was charged $60 for what they consider damage.

A lesson to all
1. Try to avoid any city roads unless you can be asolutely 100% sure there is not debris or potential debris on the road, avoid and country roads in case there is debris on the road - in fact avoid any roads at all!

2. Don't be under any Illusions that GO rentals supports regular customers - they don't and don't care.

Reviewed over 2 years ago

GO Rentals - New Zealand Car Rental responds:

Hi David,

I am very sorry to hear about your experience with the puncture in the City.

As you say, we as a rental car provider cannot guarantee the roads are free from debris, we do however offer a Peace of Mind insurance option to have your excess reduced to Zero for your rental, which means in such an event you would be covered and not have to pay for the cost of the repair, which is reasonably priced.

On this occasion you have selected the Basic option and therefore liable for any damage to the vehicle up to the excess amount. This does include punctures or any other damage to tyres.

We hope this clarifies the $60 you were charged for the repair of the damaged tyre.

Best wishes,
Jit Patel
Auckland Airport CS Manager

Susan Macdonald's avatar

Susan Macdonald

United Kingdom

Ranking: 10/10

Used Gorentals a few times now and always reliable and efficient. Friendly staff and vehicles well serviced. We had a great deal with a relocation of a Toyota Previa from ChCh to Auckland with 15 days rental at a fantastic price. A little worried when collecting as it was an older vehicle (this was advised) but very clean and a dream to drive. We were a large family of 5 (adult/teen children) with luggage and we had a very comfortable journey. Cost is always very important to me and I would always check out Gorentals prices and deals first and prefer to book with them.

Reviewed over 2 years ago and experienced in January 2017

Liam M's avatar

Liam M

Australia

Ranking: 2/10

Pick up service was great, guy very friendly.
However, we were unaware of the requirement of a "credit card" at the time of picking up the car to avoid the additional insurance costs. After checking back the email that said a credit card was required was sent AFTER we had booked and paid for the car, and the day before we picked it up. The card we had on us was an Australian Visa Debit card, with enough money on it to cover the excess of $2500. We were told that we had no choice but to pay another $160 for reduced excess insurance (even though this was still $350 excess, but didn't need a CC for that for some reason). We had a baby with us and had to go, so had to pay.

This is something we did not have to do when we were last here, with with Apex Rentals.

Seems to me that the statement of "no hidden costs" on the website is incorrect.

Pretty frustrating that we went with GO Rentals to try and stick to a budget but have been stung for almost as much as the car cost to hire in the first place. Could have gotten a much cheaper deal elsewhere.

Edit: Booking reference number is 594924 for Raghad who asked. We did email GoRentals with our booking number a week ago though, with no response. Poor.

Reviewed over 2 years ago

GO Rentals - New Zealand Car Rental responds:

Hi Liam

Thanks for coming back to us with your booking number, our Wellington branch did respond to your email the following day and apologies if you did not receive this.

At the time of collection our branch manager offered some clarity around the booking process and correspondence you received via your agent, as they are required to provide full detail of payment and acceptable cards. The booking process on your agent’s web site does note that if the GO Basic insurance was selected a “Credit card authority is recorded and an authorisation held but no amount is debited from the card”. The check in online process you completed prior to arriving offered the various insurance options and at that stage stated debit cards are not accepted for the Basic insurance. Fundamentally we can’t process an excess (in the event of an accident) to your debit card and have a guarantee that the funds are available.

Liam, I can totally understand that if you had overlooked this it came as a surprise at collection and reflected poorly on GO and I’m disappointed this was the case.

Wishing you all the best,
Susan.

Nicholas Strozza's avatar

Nicholas Strozza

United States

Ranking: 5/10

The rental experience was satisfactory. There was nothing over the top that made it better than other rental experiences, but they also did not do anything to provide a negative experience.

Reviewed over 2 years ago and experienced in October 2016

GO Rentals - New Zealand Car Rental responds:

Hi Nicholas,

Thanks for your feedback, we hope to see you again and give you the best rental experience you've had!

Best wishes,
Raghad

James Thomson's avatar

James Thomson

Australia

Ranking: 10/10

I've used Go Rentals twice for my car hire in NZ and both times have been great experiences. Customer service is excellent and pick up/drop off is quick and easy. On both occasional I actually got Brand New cars which added to the experience.

Reviewed over 2 years ago and experienced in July 2016

Yvonne Bormann's avatar

Yvonne Bormann

Australia

Ranking: 10/10

hired with Go Rentals recently, booked online, was a little hesitant as it was very well priced compared to the mainstream rental companies and wasn't sure if by choosing a budget price I was compromising my rental experience. Was very pleasantly surprised, car was clean, ready, I had completed online pickup so actual pickup probably only took 10min and I was on my way. Loved the fact that the final morning they arranged to pick the car up from my Auckland Hotel carpark at no extra cost, this was a winner for me, gave me extra time to have a sleep in before heading off to the airport, I was able to leave the keys at reception in my Hotel. Would certainly recommend Go Rentals and would use them again myself when in NZ.

Reviewed over 2 years ago

Chris Burton's avatar

Chris Burton

New Zealand

Ranking: 10/10

Spent 4 days in Auckland City. Go Rentals experience is excellent. Easy to book car online. Pickup/Dropoff at Auckland Airport is excellent, and staff are brilliant to deal with. Car was exactly what we required. Overall, dealing with Go Rentals is a pleasure

Reviewed over 2 years ago

Sanjay Grover's avatar

Sanjay Grover

Malaysia

Ranking: 10/10

An excellent value for money experience. This is by far the most hassle free car renting experience I have ever had. Rented a car at Auckland and then again at Queenstown - both times the staff was most friendly and professional. No fuss and no delays. Returning the car again was very quick and easy. The staff gives the car a quick go over and if everything is okay you're good to go in less than three minutes. The courtesy pick and drop to the Terminal is very good too! Would certainly use them again whenever I can.

Reviewed over 2 years ago

Paula Pilgrim's avatar

Paula Pilgrim

Australia

Ranking: 10/10

I booked my rental car with Go Rentals @ Wellington ... excellent service - car was exactly what we wanted ... easy to pick up - easy to drop off - all in all the transaction was smooth and very informative and clearly detailed. Would definitely use Go Rentals again ... I have no complaints at all ...

Reviewed over 2 years ago

Rebekah Abraham's avatar

Rebekah Abraham

New Zealand

Ranking: 10/10

From start to finish go rentals have been amazing!!! , speaking to reservations was short and sweet with great customer service from Claire. We booked a car in Queenstown for 3 days and prior to arrival we did pre -check in which was great and only took 5 mins this made picking the car up that much faster { Literally 2 mins}. To top it off we had a free upgrade which is always nice. Everthing you see is what you get no hidden cost !

I would recommend Go rentals to everyone!

Rgrds, Rebekah | Auckland New Zealand

Reviewed almost 3 years ago

Robin Schofield's avatar

Robin Schofield

United States

Ranking: 10/10

We have been using go rentals for over 20 years & would not consider using anyone else.
We have never had a problem during that time- cars exactly as promised,service outstanding,location perfect & prices consistently lower than competition
Go Go Rental & you will be very happy you did!

Reviewed almost 3 years ago

Jana Sinders's avatar

Jana Sinders

United States

Ranking: 10/10

After reading other reviews, I was reluctant to book with GO rentals. They are one of the few rental companies I found with a mini van, and they had availability for our requested dates. Everything went smoothly with our whole rental experience. We drove all over the North Island and had no problems with the vehicle. We chose the option to refill the fuel tank ourselves and did that just up the road from GO on our way to return the van. The website didn't give the right time for their closing, so when we checked in, we were able to change our return time and keep the van until almost 9 pm. It did cost a little more, but it made our day less rushed. We will use GO rentals in the future.

Reviewed almost 3 years ago

simone marchant's avatar

simone marchant

Australia

Ranking: 10/10

We hired 2 cars from go rentals during our stay and both were in really good condition and well maintained. We had no trouble at all and would highly recommend the company.

Reviewed almost 3 years ago

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K S's avatar

K S

New Zealand

Ranking: 10/10

My wife and I booked a car with GO Rentals on our most recent trip to Christchurch, the whole experience was hassle free and the service we received was wicked at every step!

The free shuttle transfer from the airport to the branch was awesome, we were picked up within minutes of calling and if that wasn't enough, the shuttle driver gave us some great info on the go play discount card that we get free with our hire.

The car was in great condition, basically brand new and picking up and dropping off was super easy as we had completed online checkin.

I would highly recommend hiring with GO if your looking for top class service and cars!

Reviewed almost 3 years ago

Alessandro  Pigna's avatar

Alessandro Pigna

Italy

Ranking: 1/10

I use to travel a lot and I can say this was the worst experience ever!!They took my excess for a minor scratch in a car full of scratches!! But I must say these guys taught me a lesson that I’d like to share: if you really want to save go with the more expensive but reliable Company (Hertz, Avis, Budget...) and forget about the cheap one like gorentals! (Ref. number CHC62254. Toyota Corolla GNP104 13/01/17. Look closer 😉)

Reviewed almost 3 years ago

GO Rentals - New Zealand Car Rental responds:

Hi Alessandro,

Unfortunately I've been unable to locate your booking in our database. If you could please provide us with your booking number or the name of the hirer we will be able to identify and work through any issues you may have.

Maria Kwok's avatar

Maria Kwok

Australia

Ranking: 1/10

I already filled up full tank 5 mins before returning car at Queenstown airport. However, they charged my credit card in additional for the fuel and advised me the tank was not full. There was no staff advised me about this charge when I return the car and they claimed there was no staff to check which was not true.
They can charge customer whatever they want as customer has to sign the agreement when they took the car. Also, this kind of credit card charging happened when customers return to their home country.

Reviewed almost 3 years ago

GO Rentals - New Zealand Car Rental responds:

Hi Maria,

It is our standard procedure that all cars are completely full on pick up and return, this means the fuel needle should be just past the ‘full’ line.

As we were expecting you to return the vehicle during opening hours, we would have been able to advise you that the vehicle had not been returned completely full. However seeing as you returned your vehicle outside of our opening hours there were no staff members on site to inform you of this.

Our email that we sent to you on the same day as you dropped off the vehicle, explained the vehicle required extra fuel with the receipt for $14.88 attached.

I apologise if this came as a surprise to you, but trust you understand that we need to supply the next hirer of this car with a full tank as we did with yourself.

Best wishes,
Susan

Mangala  Fernando's avatar

Mangala Fernando

Australia

Ranking: 10/10

Everything was perfect. Very easy to deal with Go rental staff and the car was in excellent condition, comfortable and worth for money. I am extremely happy to recommend GO RENTAL to anyone.
KEEP IT UP GO RENTALS !!! Keep some change money (coins) with you.

Reviewed almost 3 years ago

Vincent's avatar

Vincent

Australia

Ranking: 7/10

Beware when hiring a car and having to use the before/after hours service.
1. The shuttle service for outside hours service can run very late. We nearly missed our flight due to having to wait for 45 mins for the shuttle. Even when the shuttle came, they didn't prioritise us that had waited for 45 mins but a pilot that came late. At first they only want to carry the pilot and not us. Having the hotel to do the shuttle service might have something to do with the priority.
2. Always take a photo with your kms and fuel gauge when returning the car. We were charged $51.31 for fuel top-up even though we have refuelled the car until full tank before returning the car to the after hours drop off location. $25 for admin fee and $26.31 for fuel. That is about 14-15 litres! I can understand if there is 1-2 litres top-up, but that much is just doesn't make sense to me. I have the fuel receipt proof, but they only promised to return the $25 admin fee (which I still haven't received). I suspected that there might be some admin issue and they charged us for the wrong car, but they still insisted I am responsible for the fuel top-up. The other possibilities were that the car was used by the hotel staffs or their own staffs but charged me for it, or there is something wrong with petrol station that we used..

Update: Susan from GoRentals confirmed that the car we hired had some design issues, where it can still be refuelled at least another 10 litres even the fuel nozzle has clicked off. Due to the poor shuttle service and as a gesture of goodwill, she gave me a full refund for the extra charges. Susan explained and handled the problem very professionally.

Reviewed almost 3 years ago

GO Rentals - New Zealand Car Rental responds:

Vincent, thanks for providing the full correspondence between yourself and the branch and on viewing the email and also communicating directly with the branch, it has been established that the vehicle genuinely did require extra fuel although it is clear you did refill close to the drop off point.

I’m not at all happy with the service you received from the Sudima shuttle and this is why I have authorised a refund of the $26.31 for the fuel as a gesture of goodwill, which will be processed in the coming days.
Vincent, I appreciate you taking the time to provide us with your feedback.
Best wishes, and we hope to see you again at GO Rentals.
Susan During

Thanks Vincent, appreciate your understanding.

Grace's avatar

Grace

Singapore

Ranking: 2/10

We rented a car from the Christchurch branch for two weeks in November 2016. 4 days into the rental period, while driving from Queenstown to Glenorchy, our rental car's power steering and brakes FAILED while going downhill.

We applied the handbrake immediately and the car skidded to a stop quite a distance down, and halfway into the opposite lane (since the steering didn't work). If there was oncoming traffic, or if the road was pointing towards the cliff, it would have been a disaster.

AA towed us back to the Queenstown branch.

After a near death experience, one would think it is reasonable to be given a replacement car that is in a better & newer condition, but the service staff at the branch informed us that any upgrades would incur additional cost for us. Seriously, I chose that category (in fact only 2 years old) not expecting that it is a beat up car that is not properly serviced, and that could have cost our lives!

It was only after we strongly suggested that he make a call to the management to check, that he reluctantly and unhappily released a newer car for us. Being in the service line, I would imagine that that should have been his first course of action, to quickly escalate to the management! Terribly disappointed that Go Rentals never sent an apology or even acknowledged with a reply to our email feedback.

Reviewed almost 3 years ago

GO Rentals - New Zealand Car Rental responds:

Hi Grace

Thanks for coming to us with your feedback on your recent hire and I can see clearly our communication has been poor. You returned the car out of hours on the final day hence not having the opportunity to discuss the details since the incident. Ideally we should have contacted you as soon as we received the report from the mechanic after the vehicle had been assessed which I must sincerely apologise.

The vehicle report confirmed there to be no issues with either the steering or the brakes and there have been no issues reported since. The maintenance history also confirmed the vehicle has been well maintained with any maintenance completed when due. Minor scratches on the day you collected were recorded on the vehicle check sheet presented to you. I’m sorry you felt we were not understanding of your situation and I agree our communication could have been better and pleased be assured I have addressed this with our Queenstown branch manager.

All the best,
Susan During
Operations Manager

Josh  Jaensch 's avatar

Josh Jaensch

Australia

Ranking: 9/10

Hired 2 corollas over the space of a month. First was booked in Australia, the other booked late notice at the end of our NZ trip. Booking process very easy, cars in very good condition, after hours pick up and drop off process very smooth. Great price, will definitely use them again next time we're in NZ.

Reviewed almost 3 years ago

Jens Schmidt's avatar

Jens Schmidt

Germany

Ranking: 10/10

The rented car in Christchurch had a reasonable price, was very good, clean, safe and intact. The handover-procedure was very organized including the pickup and transfer from the airport. The people from GO Rentals in Christchurch, Wellington and Auckland are very friendly and courteous. But it was not the end of my very good experiences with Go Rentals, after I was affected by the earthquake in Kaikoura I gathered the next positive experiences with James, the managing director of Go Rentals. I was personal affected from the earthquake in Kaikoura and tried to stay as long as possible there in hope to get out with my hired car. But the damages at the Hwy one in both directions as well as the inlandsroad were to extrem. Thus I had to leave Kaikoura like almost all inhabitants and visitors. I was evacuated by the army as one of the last. James and his team very well organized a new car for free after I arrived Wellington and gave me a bigger car than I originally rented! This car was also clean, new, and very efficient regarding the petrol consumption. I was very lucky to continue my holidays in this manner. At The 5th of December, my wonderful journey through New Zealand ends in Auckland. Not to mention HOW friendly and polite all the Kiwis are! To highlight also the very selfless help of the Maori in Kaikoura despite also self-affected by the earthquake. I had NO issues in the procedures to give the car back!!! In Auckland also everything went very well, no questions, very fast and straightforward. Thank you also this entire team! HIGHLY RECOMMENDABLE COMPANY!!! VERY ENGAGED AND QUALIFIED PEOPLE WHICH DO THE VERY BEST FOR THE CUSTOMERS, ESPECIALLY IN EXTREM SITUATIONS LIKE IN MY CASE WITH THE EARTHQUAKE!!! Thank you again!!!

Reviewed almost 3 years ago

Ilse Arndt's avatar

Ilse Arndt

Australia

Ranking: 10/10

We arrived at Auckland airport in the early hours of the morning ,we used the phone at the airport to ring Gorental & they picked us up from the terminal with their bus.filiing out the paperwork was easy & to our surprise the car was brand new,a lovely Toyota Corolla Hatch a most comfortable car .We had booked the car from Australia ,The location of Gorental makes it easy to return the car ,overall it was a good experience .We could hilly recommend them Ilse Arndt

Reviewed almost 3 years ago and experienced in October 2016

Tony Lloyd's avatar

Tony Lloyd

New Zealand

Ranking: 10/10

We booked basically a "Cheapie" for a weekend away in Auckland. To our surprise we got a really good tidy car - thought we would have got a roughy.
Anyhow found them online originally searching for a good deal - the booking process was simple and seamless.
Follow up info and confirm emails great.
Arrived Akld Domestic - rang the number - picked up by great bloke shuttle driver within 5 mins
Check in and collection at office was a breeze and we were off.
Same simple process when we returned & dropped car off - quickly dropped back to airport

Will certainly be using Go Rentals again

The Lloyd's from Tawa, Wellington

Reviewed almost 3 years ago

Ken Seng's avatar

Ken Seng

Singapore

Ranking: 10/10

We just ended our 18days trips in NZ. The Estima that we rented despite its high milleage, it still carry the 6 of us round the island with no issues. The collection of the car indeed takes abit longer but is worth to ensure everything is check. This the first time ever needed to go through video training for renting car to understand the roads in NZ as compare to all my previous experiences in Australia and USA.

Overall, Go Rental has make our trip here in NZ wonderful especially on the help on Interislander Bookings.

Hopefully we will visit NZ soon to have another round trip in NZ with GO Rental. Cheers for the wonderful service.

Reviewed almost 3 years ago

Ben Teo's avatar

Ben Teo

Singapore

Ranking: 10/10

We had an amazing experience in NZ, all thanks to Gorentals!

We first got to know Gorentals from rankers, did a little research and decided to go with them on a Corolla Hatchback for 13 days. Nearing to our vacation date, we realized we had a free upgrade to a Sedan (Maybe because we got the insurance package which costs a bomb). However, I still decided to stick with our Corolla Hatchback.

The car pick up procedures were hassle free, staffs of the Christchurch team were pretty friendly as well. The vehicle given to us was superbly clean!

Overall, we had a positive experience with Gorentals. It's highly recommended to rent from them. Once again, thank you Gorentals! We will certainly rent from you guys again!

Reviewed almost 3 years ago

Faye Kokolakis's avatar

Faye Kokolakis

Australia

Ranking: 9/10

Our experience with Go rentals in Christchurch was great. The customer service was friendly and efficient. We had no problems with the car, which was the budget 4WD. The only confusing part was how to take the shuttle bus to the rental office from the airport.

Reviewed almost 3 years ago

Mark  Webb's avatar

Mark Webb

United Kingdom

Ranking: 9/10

We had booked Go Car Rentals as they were open when our flight arrived in the early evening and also promised new cars. Our flight was delayed by two hours so we did not get to the airport until about 11pm. We were unsure of how we would get our car as it was so late. We called the number on our paperwork and it transferred us to the desk at the Sumida hotel near the airport. The hotel collected us from the airport and the receptionist gave us our vehicle. So great service from Go who had the foresight to realise our flight had been delayed and made arrangements for our car to be available. The return to their main site a few hundred yards from the airport and the transfer to the airport were just as seamless.
Just one point to note, if you hire an SUV / 4x4 vehicle there is no luggage cover in the rear as in similar vehicles in the UK. Although we had no problems when we did this, it does mean if you need to leave your cases in the car they are on display to passers-by

Reviewed almost 3 years ago and experienced in October 2016

T P's avatar

T P

Singapore

Ranking: 1/10

We made a 2 week trip to New Zealand (Nov 4 - 18). Trip started from Christchurch and was supposed to go full circle,(South Island) through Dunedin, Te Anau, Queenstown, FranzJosef, Punaikiki, Nelson, Kaikoura, back to Christchurch. From the Christchurch GoRentals office we rented the Mazda 2 with addons for a GPS and an extra driver for $542 (booking ref 522231).

Unfortunately on November 13, and 14 there were massive earthquakes on the north/north east area. As a result the road from Kakioura to Christchurch was full damaged with cracks, earthslips and that road was completely cut off and we had no option but to change trip plans. We had to cancel our flight leaving Christchurch to leave from Queenstown (budget airline did this change FREE), we had to cancel hotels, activities (all FULLY refunded), with less than 24 hours notice in most cases, every company IGNORED THEIR CANCELLATION POLICIES because of the crisis.

This is where Go Rentals stood out like a sore thumb. When we informed GoRentals (more than 48 hours in advance) that we had to make obvious changes to the trip and that we will have to hand over the car at their Queenstown office instead of the Christchurch office, they said "the roads from down south to Christchurch are still open we want you to return the car here". The Airline, hotels, and Activities could have also said this same thing but they DIDN'T because they knew the country was in a crisis and we weren't making changes for fun. GoRentals on the otherhand IGNORED THE CRISIS and wanted us to drive all the way around the country and somehow get to Christchurch or they'll charge us an exorbitant $504 for 'relocation'! So we paid $542 for rental and $504 for relocation (daylight robbery in the midst of a crisis). We met other travelers forced to make the same changes we made and were not charged by other rental car companies.

Thankfully GoRentals is just an anomaly in a country filled with lovely people and amazing customer service.

Reviewed almost 3 years ago

GO Rentals - New Zealand Car Rental responds:

Hi Tharindu,

Thank you for your feedback on your recent hire with Go Rentals. I’m sorry that you feel that the Christchurch branch were not empathetic to the disruptions of your travel plans.

I personally spoke directly with you, when you called the Christchurch office on the 16th, at that stage you said you were situated in Wanaka therefore not directly affected by the quakes that were centred north of Christchurch.

Any GO Rentals customers that were directly affected by the earthquake itself and or stuck in the earthquake zone were given free rental days and have not been charged anything for relocation fees given the state of emergency, we totally understand the seriousness of these types of situation and respond accordingly.

All roads south of Christchurch and to the west to Wanaka and Queenstown were open and safe to drive, your original drop off location was still available to you. During the phone conversation you informed me that you had already changed your flight from flying out of Christchurch to now flying out from Queenstown and due to these changes you were no longer able to bring the car back to the Christchurch office.

This was a personal decision and not one you had to make because of the earthquake. As I’m sure you can understand we already had bookings for your car back in Christchurch, hence the need, on this occasion to charge a relocation fee.

We absolutely understand how frightening the recent earthquake’s have been for everyone and we absolutely did not ignore the crisis, however based on the information that you provided me with, is the reason why the relocation charge was passed on to you.

All the very best

Wendy Davidson
Branch Manager

Sudharshan Ramachandran's avatar

Sudharshan Ramachandran

India

Ranking: 9/10

Best rental experience. We got a fantastic car (brand new Hyundai Tucson which had done only 500km) and clear instructions for a late pick up at Auckland. The booking process was fast and intuitive and we got immediate responses to queries. They even refunded a day's rent when we had to change our itinerary due to flight issues. Returning the car in Queenstown was equally easy and stress free. Go Rental also allows you to take the car across islands in the ferry and have a useful link in their website to make the ferry bookings saving us the hassle of carrying your luggage on board (with most other rental car companies you drop off the car at one terminal and pick up a another car at another terminal). Will definitely recommend Go Rental for your NZ car hire!

Reviewed almost 3 years ago

P Smith's avatar

P Smith

New Zealand

Ranking: 10/10

Very easy to book on line, the cheapest I could find. They picked us up from airport and we were away within 20 minutes of landing which is brilliant. We ordered a carolla but were up graded to a tusan which didn't miss a beat. We were leaving early so we dropped the car back at the hotel at the airport who dropped us off. Overall a problem free experience , with great service.

Reviewed about 3 years ago

Jill Moody's avatar

Jill Moody

New Zealand

Ranking: 10/10

OUTSTANDING service and experience with Go Rentals Queenstown - the initial contact to explore renting, the staff, the pickup, the car, the drop off and providing a shuttle to the bus stop - efficient, fast and seamless. Highly recommend the service at Go Rentals Queenstown. I would definitely hire a rental vehicle from them the next time I travel.

Reviewed about 3 years ago

Uale Rea's avatar

Uale Rea

Australia

Ranking: 10/10

Pickup car AKL Airport. Excellent service, friendly and helpful staff. Car in excellent condition making enjoyable trip around the north island. On return, again quick and timely check-in. Certainly can recommend GO RENTALS to one and all and will certainly use it again where travel permits. Thank you.

Reviewed about 3 years ago

Sam JIrapong's avatar

Sam JIrapong

Thailand

Ranking: 2/10

PLEASE BEWARE:
This is our story;in July my family (4 of us) went to NZ for a 12 days driving trip through the south island. We rented car from GO Christchurch and everything was find until a month later when we find that our credit card has been deducted by 50NZD.
I emailed them to ask for the reason. The reply is that we did not fill up the gas tank when we returned the car. This is totally nonsense.We all know that the company has our credit card # and we can be charged after the fact if we ever done something like this. WE FILL UP THE GAS TANK a few km. from the drop off point which 4 of us can confirm.
I think the reader of this post can figure out what really happened.I do not blame the whole company. This is just a few bad apple in the barrel but GO certainly does a very bad job of internal control customer service. When I presented my case to them they give back no response.Watch Out if you want to rent from GO Rentals Christchurch. By the way my invoice is 494592

Reviewed about 3 years ago and experienced in August 2016

GO Rentals - New Zealand Car Rental responds:

Hi Kasaem,

Thanks for following up with me, I’m happy to have had the opportunity to clarify the situation and charges. It is certainly not our intention to charge our customers unnecessarily.
The credit card charges were made on the same day as drop-off, they included the cost of the fuel required to fill the car, as well as admin fees which were outlined in our terms and conditions.
I hope this has clarified the issue and that we see you again.

Best Regards,

Wendy Davidson
Christchurch Branch Manager

Adrian B's avatar

Adrian B

Australia

Ranking: 10/10

Booking pocess was very easy and got very quick responses I to a couple of questions I had emailed them (Auckland Airport). Pickup was smooth and reasonably quick . Staff very friendly and helpful. Got exactly the car we said was our preference and it had less than 3000 km on it. No problems at all with the car and drop off was very quick and easy. Shuttle service to the airport was very efficient and we didnt have to wait long at all. Price couldnt be beaten. Overall an excellent experience and would most definitely use them again.

Reviewed about 3 years ago

Mo Maloni's avatar

Mo Maloni

New Zealand

Ranking: 10/10

Highly recommended. Hired a Ford Ranger from the Penrose branch. The booking service through to dropping off the vehicle was stress free and efficient. This was my first experience with Go as I usually book with other companies but I found Go rentals rental rates and customer service very competitive and will definitely be booking with Go for rental cars. Their prices are not estimates and there are no hidden costs. The also gave me extra time to return the vehicle, as I was running late. I am now a Go rentals customer for life. Thank you

Reviewed about 3 years ago

ahyong Ling's avatar

ahyong Ling

Malaysia

Ranking: 10/10

Great car! We got brand new toyota Rav4

Reviewed about 3 years ago

J Mueller's avatar

J Mueller

Germany

Ranking: 9/10

Rented a car for 17 days (actually 16.8 days since we did not needed the car for the entire 17th day) at Auckland airport. The booking process on the internet was easy and transparent. The staff seemed to be a bit in a hurry but all in all very friendly. There was a lot of paperwork to sign so I took my time to go through everything just to be sure. Compared to Europcar (only reference I have so far) it was way more paperwork, therefore it took me some time at the counter to go through all the stuff. The car was fairly clean and in a good state. Just some small scratches on the lower chassis but nothing to worry about. We had a Toyota Corolla which was 6 years old (even though we booked a car that was guaranteed to be 3-5 years old). At first I was a bit suspicious due to the high mileage (155,000 km) but the car worked properly and we had not a single problem during our trip.The return went fast and smoothly.
All in all I can highly recommend Go rentals. We did not even pay 500 EUR (~760 NZD) and had a proper car. Perfect for a couple to go on a road trip.

Reviewed about 3 years ago

Kay's avatar

Kay

New Zealand

Ranking: 10/10

Second time around , Great website easy booking, all options sorted and confirmed before you leave home the Go shuttle drivers both time great communicators ,engage the slowest part of process is the final paper work and walking to the care Even that a pleasant experience, Car immaculately clean. No fuss ,away on the road in 10 to 15 mins . Comfortable no problems returning car even easier , Drop off to a waiting person, Then hopped on Go shuttle for 3-4 min ride back to airport. same pleasant interaction during that short ride.
Sense of care in what they do , they all do it well. The low cost is the icing on the excellent cake ,Highly recommend this company. will use again ❤️

Reviewed about 3 years ago

Matt Underwood's avatar

Matt Underwood

United States

Ranking: 10/10

We booked from USA for a two week trip from Aukland to Queenstown. I was unsure when I booked what I was going to get. The price was very reasonable. It turns out every single person we dealt with at Go rentals was genuinely friendly and professional from pick up to drop off. We were rearended by another vehicle and they were quick to settle the claim and get our insurance deductible back as it was the other parties fault. We had a magnificent time on our vacation and the experience with Go Rentals was an unexpected surprise. If I am lucky enough to make another trip to NZ I will book with Go Rentals again.

Reviewed about 3 years ago

Debra Peckham's avatar

Debra Peckham

New Zealand

Ranking: 10/10

We were very happy with our Go Rentals car, the booking from Australia was easy and the pickup was efficient with car ready and waiting for us. The drop off was easy also ,with an early flight the car was easily left at the airport on our departure. The staff were friendly. I would use this company next visit to NZ

Reviewed about 3 years ago

Bronwyn Robinson's avatar

Bronwyn Robinson

New Zealand

Ranking: 10/10

I just want to say a massive big THANK YOU to the ladies on the desk at the Auckland collection office and also the van driver.

While heading to the boarding gate I remembered that I had left my white puffer with my car keys in the boot of the rental car that I had returned 1 hour prior.


I rang and unfortunately you system was down, so the ladies had to find the car in question and managed to get the jacket on a van, that I was able to collect from the entrance and still make my plane …. ( puffing and sweating).

Thank you so much I really appreciated the extra mile to return my jacket and car keys.

You guys rock.

Reviewed about 3 years ago

Stephen Timbu's avatar

Stephen Timbu

United States

Ranking: 10/10

Got a great deal on a mid size car for 10 days. Clean and worked very well, with no issues. Staff were friendly and helpful with pickups from the airport.

Reviewed about 3 years ago and experienced in March 2016

Nick White's avatar

Nick White

New Zealand

Ranking: 1/10

Warning.. do not get scammed by Go Rentals.. better yet.. do not use them at all! I booked my rental car online, and also booked full protection insurance at the same time. When I went to pick up the car, they insisted I had not booked or paid for insurance, despite me insisting I had. So of course I paid the insurance they requested, and went on my way. When I got home after my holiday, I checked my receipts and sure enough paid insurance when booking the car. I contacted Go Rentals immediately to say I had paid twice, and requested a refund for one lot. They have completely denied my refund. I have been on the phone to them for about 3 hours to 3 different people, and they will not budge in their decision. Go Rentals state that my first insurance and booking was done through a Third Party (which I was not aware of at the time) and that they could not see that I had pre paid for Insurance. They have admitted that it is an area their system is lacking in. Again, my suggestion is to Avoid Go Rentals at all costs. I hate to think how many other people this has happened to who have not even noticed they have double paid.

Reviewed about 3 years ago

GO Rentals - New Zealand Car Rental responds:

Hi Nick

I have spoken with the staff that handled your insurance query. As they have explained, the insurance policy you purchased when making the booking was with Rentalcars.com, not GO Rentals. The insurance you purchased with Rentalcars.com, is between you and them and has no relationship with GO. The policy you purchased from them insures up to the value of your maximum excess with GO only, it means that in the event of an accident you will still pay us the excess and then look to be reimbursed by them.

As my staff explained, you had the choice of our standard insurance with GO Rentals which carries an excess of $2500 in the event of an accident, or purchasing an insurance waiver to reduce the excess to $350, which you selected. Due to insurance not being mandatory in NZ, we require a pre-authorisation of $2500 if you elect to have our standard option. This is to cover any costs that may occur from an incident between yourself and a third party, who may also be uninsured. This is mentioned in your confirmation email from Rentalcars.com.

After further discussion with you, I would agree that it’s our responsibility to make sure you understand the situation clearly and so I am happy for GO to take responsibility on this occasion and refund you the costs paid to us. Just to reiterate, our position hasn’t changed on this matter, where your initial contract was with Rentalcars.com, not GO Rentals and you elected to buy their product not ours. In this case however we did not explain this to you clearly. About our systems, Rentalcars.com don’t pass through any information other than your basic booking details, we certainly are not aware of the insurance product you purchased from them. It was very interesting to me that you weren’t aware you were booking through a third party and thought you had done business with GO direct, that’s also another work on I think!

I do appreciate your time and many thanks for your feedback

Regards,

James Dalglish
General Manager

Nicole Phillips's avatar

Nicole Phillips

Australia

Ranking: 10/10

My husband and I fly into Auckland regularly and have tried all the different car hire places at the airport. Go rentals is great value, friendly and the check-in and drop off process is really easy - I also love the reliability of car selection. you get what you hire which often is not the case at other rental companies. I was initially put off by the fact they dont have a desk inside the arrivals terminal but the coach is really easy and fast - it actually works out well as a location for drop off because they are located right beside the service station for when you fill up - I wouldnt use anyone else when booking hire cars - Go rentals is great.

Reviewed over 3 years ago and experienced in January 2016

M L's avatar

M L

Ranking: 10/10

I had a wonderful experience with Go Rentals. The staff were friendly, efficient and really knowledgeable of the local area. The car was quite new, well maintained and very clean. The price is reasonable. I would use Go Rentals again.

Reviewed over 3 years ago

Stuart Ager's avatar

Stuart Ager

Australia

Ranking: 10/10

We have twice hired a car through Go Rentals at Auckland Airport. We also have a third booking in place for 2017. I find Go Rentals provide great value vehicles, great service and a seamless pick up and drop off. Why pay the earth when you can use Go.

Reviewed over 3 years ago

Fiona Copland's avatar

Fiona Copland

New Zealand

Ranking: 10/10

I had a car from the Wellington branch. Good car, good service, helpful people.
Highly recommend.

Reviewed over 3 years ago

Mary Bingham's avatar

Mary Bingham

New Zealand

Ranking: 10/10

Friendly helpful staff at Wellington depot.
I had never hired a car before, I don't have a credit card but the staff were absolutely awesome!
The car was clean and a dream to drive.
The unlimited kms meant I wasn't at all worried about distances.
Returning the car was so easy and fuss-free.
I would recommend them to anyone!

Reviewed over 3 years ago

Kylee Leyton's avatar

Kylee Leyton

New Zealand

Ranking: 10/10

It was my first time renting a car in Christchurch. I was unfamiliar of where the depot was and the do's and don'ts of Car Rentals. I flew into Christchurch at 10:30pm on Queens Birthday Monday and had lacking help from the staff at the airport rentals. I phoned this company, explained my predicament and they were so helpful, polite, they made my night. I travel all over New Zealand with my job and should I need a rental car, this will be my Go Rental :-) I would recommend to anyone I know.

Reviewed over 3 years ago

Bhanu Prakash's avatar

Bhanu Prakash

Australia

Ranking: 9/10

The pick up and drop off process was hassle free and the staff were very helpful. The car was brand new and we had great time traversing the South Island in it. However one minor glitch in the whole trip was that the car audio system was completely disabled and we couldnt play songs that we collected for weeks for our trip on our USB. I could also not connect my phone to the bluetooth but since its holiday my phone was muted and it was ok. Also, luckily had a JBL Pulse which we used it during our highway driving. Definitely recommend GoRentalz for price, car quality and service

Reviewed over 3 years ago

Rebekah Farr's avatar

Rebekah Farr

New Zealand

Ranking: 10/10

Cheapest and best rental car company at Auckland Airport. Service is always great and a great car. Within walking distance but they provide a regular shuttle too. Wouldn't use anyone else.

Reviewed over 3 years ago and experienced in March 2016

Geoff Crothers's avatar

Geoff Crothers

Australia

Ranking: 10/10

We rented a Nissan X Trail for a 17 day drive around both islands. Vehicle pick-up was in Auckland, and drop-off at Christchurch airport. No problem with taking the car across on the ferry, so no drama of unloading and starting again on the other side as with some other companies. Great staff who are friendly and efficient; the car was virtually new and hummed along for the 3500 Km's we covered in that time. The whole experience with Go Rentals was excellent. If you are hiring a car in NZ - use these guys.

Reviewed over 3 years ago

Jane Illingworth's avatar

Jane Illingworth

New Zealand

Ranking: 9/10

Thanks Go Rentals. The car was very new, clean and ready to go when we got there. Staff were great would def use Go Rentals again.

Reviewed over 3 years ago

Wendy Anstey's avatar

Wendy Anstey

Canada

Ranking: 10/10

Car was ready when promised. The staff arranged for us to get to the office to pick up the car from our hotel. It was spotlessly clean, and the make and model we had requested. When we needed to return it early, they were very accommodating. Every person we spoke with or met were very helpful and pleasant. Thank you to Go Rentals.

Reviewed over 3 years ago

Nisha Changela's avatar

Nisha Changela

Australia

Ranking: 2/10

They don't give you the car promised. Only 1 helpful person at the reception. I didnt have good exp with them and will not recommed it.
I would rather pay little extra and hire a car at Airport.

Reviewed over 3 years ago

GO Rentals - New Zealand Car Rental responds:

Hi Nisha,

Thanks you for your feedback regarding your recent hiring experience with Go Rentals.

I’m sorry that the make of car that we had secured for your trip had to be changed at the last minute and that the car although was in the category that you booked had no AUX on collection. That was an error on our part.

However, I’m pleased that you ended up with the car that you chose.

I will refund you for the GPS that was misplaced on collection as well as your $25 refuelling fee.

Kind Regards,

Wendy Davidson
Christchurch Branch Manager

Ann Baylis's avatar

Ann Baylis

Australia

Ranking: 8/10

We hired a Toyota Corolla from Wellington. Great customer experience. Easy to pick up and hand back. Quick and friendly processing. Car was older but in good condition. We would rent from Go Rentals again.

Reviewed over 3 years ago

Drew's avatar

Drew

Australia

Ranking: 10/10

As a cheaper car rental we were a little nervous about going with someone we didn't know especially as their office was out of the main terminal. But our experience proved to be excellent and was half the price of the big two car rentals. Online booking was very straight forward, the pick up from the airport by shuttle to their office was speedy, driver super friendly, car pick up and drop off was all really easy. On top of this we had a almost brand new car and the staff were professional and friendly. Awesome.

Reviewed over 3 years ago

Donna Parry's avatar

Donna Parry

New Zealand

Ranking: 10/10

I rented a 12 seater mini van from Go Rentals during one of their busiest periods (a week before Christmas). I was impressed from the minute I booked the van until I dropped it back to their Auckland airport depot. The mini van was modern, air conditioned, great sound system, very roomy with comfortable seats and in near new condition. The kids were so impressed they now want us to buy one! Go Rentals have some of the best customer services I've experienced from rental car companies, and their pricing is very competitive too. While I was picking up and dropping the mini van back I noticed that their fleet of cars are late model popular models - superior to some of the larger rental car companies I've used before. Being able to rent a late model car at an affordable price AND with great customer service...what else can you ask for!? We will definitely be back, thanks Go Rentals!

Reviewed over 3 years ago and experienced in December 2015

Scott B's avatar

Scott B

Australia

Ranking: 1/10

Update - (Queenstown) Still waiting - interesting that I am still waiting on a refund for the taxi money promised and also still no apology or updates after several emails to the manager about the snide 'Oh, she's Asian' comment by the girl at the front desk towards my wife. It is like they publicly saying all has been taken care of but in reality they are avoiding the whole situation, ignoring my request for an apology and have not refunded the money they said they would. Surprisingly this simple matter could have been handled so easily from the beginning but their actions speak even louder than their insensitive words & lack of customer service.

Original post:
2 big complaints about Go Rentals (Queenstown Airport branch)- My wife & I booked a rental in Queenstown - as luck would have it a drunk driver smashed into the car while it was parked. The police arrested the girl and assured me since my car was parked I wouldn't have any issues. Since we were in central Queenstown & only 10 minutes from the airport we called the office and asked if, considering the circumstances that if instead of arranging for a new car for only a few hours if they could swing by with their shuttle and pick us up so we could leave early. Long story short the manager said they never do this. So we had to arrange our own transport from Queenstown to the rental place costing us a further $32. I told the manager that I really thought under the circumstances they could have at least picked us up -she basically ignored this comment and proceeded to have me fill in the required paperwork. That's complaint 1 - it would have been a nice gesture but clearly they have no sense of compassion or kindness to our tramatic experience -

Complaint 2 - as we were walking in the girl at the front desk muttered under her breath "oh, she's Asian." The guy at the front desk with the British accent at least had enough sense to tell her to quiet down but it just shows the character of who we were dealing wit

Reviewed over 3 years ago

GO Rentals - New Zealand Car Rental responds:

Hi Scott and my apologies for the delay in getting back to you. I can confirm that the refund for the taxi has been processed today and will be with you shortly.

The reason for the length of time taken with my response is that the nature of your allegation is extremely serious to both me personally and the company. I have investigated this with my entire team and had a number of honest and frank conversations around acceptable behaviour in the workplace. My team are extremely upset by both the allegation and my investigation and are devastated that anyone would think such a thing of us as we strive for such high customer service standards.

I would like to apologise to your wife on behalf of Go rentals that she potentially heard any such comment. With such a cross section of nationalities and races working for us nationwide i am even more disappointed that this would even come up as an issue. It is always out intention to provide the best level of service possible and in this instance we got it completely wrong and for that I also apologise.

If you would like to discuss this further please don't hesitate to contact me directly.

Kind regards

Adrian Thompson
Queenstown Branch Manager

S Black's avatar

S Black

Australia

Ranking: 10/10

Clean, helpful, great car, organised, understanding when we were late, helpful with our 2 little kids. Definitely use again.

Reviewed over 3 years ago

E B's avatar

E B

United States

Ranking: 10/10

From booking to drop off, GO Rentals made things easy. The online booking system is easy to navigate and the Go Rentals team is very responsive if you email with questions (which I did). They will even book the ferry ticket for you if you want. The terms of the rental are clear, everything is spelled out for you up front, including the excess insurance options (so, no hidden costs later). The vehicle we received was clean, well maintained, and exactly as ordered. We picked up at the Airport in Queenstown and returned the vehicle at the airport in Auckland two weeks later. When we arrived at the Queenstown airport, we used the airport Help Desk phone to call for a pickup. The pink bus arrived in less than 5 minutes. The rental paperwork was efficiently handled by the very friendly GO Rental staff who also made sure we were comfortable in the vehicle and with its features, and we were quickly on our way. The return procedure was just as easy for us and we were on the pink shuttle bus to the airport (a 5 minute ride) within a few minutes of arriving at the return center. One of the best vehicle rental experiences we have ever had.

Reviewed over 3 years ago

Hone Loza's avatar

Hone Loza

Australia

Ranking: 10/10

Why wait around when these guys do it all for you online.

Reviewed over 3 years ago and experienced in January 2016

Bill Gibb's avatar

Bill Gibb

United Kingdom

Ranking: 8/10

I searched for car rental in New Zealand via Car Rental Republic. My first exchange with them proved to be difficult as the girl I was dealing with did not seem to grasp what I needed. She eventually gave me what I understood to be correct information and I booked the car with Go rentals with a pick up from downtown Christchurch. However when I arrived in Christchurch, and Go Rentals emailed me to confirm pick up time, they said that they did not have a downtown depot and I would have to travel back out to the airport to get the car. I told them that Car Rental Republic had said differently and sent them the email trail I had with Car Rental Republic, so they sent a taxi for my wife and myself to get back out to the import to pick up the car. It turned out that the girl at Car rental Republic had sent me the address of a different car rental company in Christchurch.
I was very pleased with Go Rentals for sorting out the problem, but it was very stressful at the time, after believing that everything was all sorted out before leaving the UK to travel to NZ.

Reviewed over 3 years ago

Peter morris's avatar

Peter morris

Indonesia

Ranking: 10/10

Great company to deal with, excellent rates, great service at pickup and drop off, great vehicle condition. I hire regularly in New Zealand and this company I would recommend highly.

Reviewed over 3 years ago

Daniel Bates's avatar

Daniel Bates

United Kingdom

Ranking: 10/10

Conveniently located close to the domestic terminal, the collection process was very simple and convenient. The car was in excellent condition and proved very reliable, though the engine wasn't quite underpowered for the size of vehicle. I would definitely use GO rentals for my next hire next time we visit NZ.

Reviewed over 3 years ago

Julie Smith's avatar

Julie Smith

United States

Ranking: 10/10

Our experience with Go Rentals was exceptional! The car was delivered to our hotel in Auckland by a very friendly and polite young man. As we are from the USA he took the time to make sure we were comfortable with the features of the car and the driving rules in New Zealand. Our car was in excellent condition. During our travels we decided that we'd like to return the car to Wellington instead of Auckland. The woman we phoned at the Wellington office was so helpful. She took our information and called back shortly to let us know she received authorization for us to return the car to Wellington. There was a small fee for the change to our contract that we were happy to pay. The staff at the Wellington office were very efficient and it took only a few minutes to return the car and be on our way to the airport. The driver who took us to the airport was friendly and helpful. We will definitely use Go Rentals if we travel to New Zealand in the future.

Reviewed over 3 years ago

Kannu  Goel's avatar

Kannu Goel

Ranking: 10/10

We hired a Toyota Corolla from Go Rentals for our 2 weeks trip in the South Island and we were really happy with the service. We reached NZ at midnight, then also they arrange to pick up car from Airport (Sudima Hotel). Our car was exactly what was promised to us. They also provide GoPlay card which has discounts on most of the tourist attractions. Communication is fast & easy with them. Strongly recommend.

Reviewed over 3 years ago

Aphida's avatar

Aphida

Australia

Ranking: 10/10

Always use this company when we're in NZ. The website is clear and easy to use... we can complete all the paperwork before we even leave home. No hidden catches or charges. And the staff are always unfailingly helpful and polite. On this trip, we arrived a bit frazzled in Wellington, and rang the number for a shuttle which arrived within minutes. Car ready and waiting, clean as. Absolutely no problems when returning it, and a quick (short) run back to the airport.
We've been mucked about in the past with much bigger companies. GO Rentals are GOrgeous. Use them.

Reviewed over 3 years ago

Todd Purser's avatar

Todd Purser

Australia

Ranking: 1/10

These guys are scammers and very poor service. Better off using another company for your hire car.
I had instructions for when I arrived in Auckland to call one of two phone numbers and then a shuttle bus would come and collect me. The toll free number did not even work so I called the listed mobile number which was unanswered 6 times and then answered on the 7th time. After the delayed response time, I got in the shuttle to go to pick up my hire car and they said they would not accept my debit MasterCard and that I only had one option and that was to pay the extra $20 per day for higher insurance or I had to cancel my booking. All because they wanted a credit card and not a debit card. I had booked many hire cars with other companies and my debit card is never an issue.
GoRentals say they only accept credit cards to hold the bond money and not debit cards.
I do not have a credit card so they refused to even take a hold of $2500 off my card to cover the full insurance excess just so they could sting me for the extra $20/day. Over 5 days I could have spent that $100 on a much nicer car at another company. I feel scammed and I cannot stand companies that do this to people. They claim that it said this in the fine print but just like when you book a hotel or a hire car with another company, they always accept a debit card as the credit card but GoRentals use this to sting you the extra money.
Very disappointing and please use your money with another company that is grateful for your business.

Reviewed almost 4 years ago

GO Rentals - New Zealand Car Rental responds:

Dear Todd,

Thank you for your feedback.

Both our toll free and local phone numbers are provided on our booking confirmation and website. Unfortunately in New Zealand toll free numbers do not work from International mobiles, that is why we also list an alternative number. only from a New Zealand phone and I believe you were using an international phone. I’m very disappointed of the time taken to acknowledge your call to the local number as we genuinely pride ourselves on good service and efficiency and I sincerely apologise.

With regards to the debit card acceptance, you had with your on arrival a copy of the terms which outlined a credit card was required for the security bond with the selection of our basis insurance option and that a debit card could not be used for this authority. Fundamentally we can’t process an excess (in the event of an accident) to your debit card and have a guarantee that the funds are available. As supported on other social media posts it is quite common practice in the rental vehicle industry due to the high risk. Based on this type of feedback from yourself others we are looking to make changes and are working through a completely new Insurance / Bond model with our Insurer and our internal team here at GO.

Regards,
Susan During
Operations Manager.

Tony Miller's avatar

Tony Miller

New Zealand

Ranking: 3/10

Rented a car in queenstown 2 weeks Ago.Rental period 2 days.Didnt want to pay the exhorbartant insurance of $30 a day to subsidise the tourists who cant drive .This equates to an annual premium of $10 000 per year - who the hell pays that for their car insurance
No discount for locals
So they charged a $2500 hold on my credit card for 2 weeks even tho the car was returned after 2 days - with no damage or issues. 3 Phone calls 3 different stories
"We have no control over the hold the bank does all that. " Phoned my credit card company they said no go rentals control it. Visited the office in AKL they said would get onto removing it.
Phoned Queenstown who said they had heard nothing from the AKL branch. Usual run around.
When I signed the contract I was told it would be 5 days to 10 working days for the hold so I was warned,But my point is that why do they hold your money for so long on a 2 day rental.They or their bank are earning interest on it
For 1 person it is trivial but when you multiply it by 100's customers it starts to add up.

Reviewed almost 4 years ago

GO Rentals - New Zealand Car Rental responds:

Hi Tony

Thanks for the feedback you posted on Rankers. It’s great to get feedback be it positive or negative so I appreciate you taking the time.

I can see from your booking details that you picked up a 2015 Toyota Corolla on the 29th of January and when talked through our 3 insurance options you opted to stick with our basic insurance which is included in the cost of the rental. For this vehicle, the excess to pay in case of any damage to the vehicle is $2500. The reason we authorise the full excess amount to a credit card at the time of pickup is so that we can be sure that the funds will be available if in case of any unfortunate accidents or issues. As a Kiwi owned business we need to ensure that in the event of anything happening to the vehicle that we are protected.

I want to stress that this is not in anyway a transaction and that this money is not taken from your account it is merely blocked from your credit limit for the period of 5 – 10 working days depending on your credit card issuer. No fees are charged and absolutely no interest is earned as you suggested. This works in much the same as a pre authorisation at a hotel when you first check in.

Although I’m sorry you felt like we gave you the “usual run around” I’m pleased that in this instance we were able to contact BNZ and request the the authorisation was cancelled as soon as possible.

Kind Regards

Adrian Thompson
Queenstown Branch Manager

Jeff's avatar

Jeff

Australia

Ranking: 10/10

From start to finish Go Rentals is the way to GO. Flawless service and a great price. Doesn't matter whether you pick up at 2am like we did it was super easy and fast. Absolutely no dramas at all and would definitely have no issues to recommend to anyone and will also definitely rent from them again. Cheers. Jeff

Reviewed almost 4 years ago

Zuzana Dudorova's avatar

Zuzana Dudorova

Slovakia

Ranking: 10/10

We rented a car from Go Rentals in January 2016 for two weeks to drive around the North Island. Booking and also check-in was done online without any problems. The booking system is easy to follow. When we got a car, we realised we could not cram in all our stuff since we were supposed to camp for two weeks. The guys from Go Rentals were very helpful and we were able to upgrade to a bigger car. They gave us useful tips about driving in NZ and we also received a discount card for a bunch of attractions. What I especially appreciated was when returning the car, we checked it together for any scratches and confirmed on paper that the car was returned ok. This was the only rental company which did it leaving me without worries that they might deduct some amount of money from my bank account later. I would definitely hire a car from them again.

Reviewed almost 4 years ago

Nicola Mahuru's avatar

Nicola Mahuru

Australia

Ranking: 10/10

Book early in your travel to secure the best deals, online options are also available to help speed through paper work, insurance a must for added security and peace of mind, put the phone numbers in at pick up, 24hrs service help. Auckland pick up was great, well organised. There were five other bookings all turned up and the staff on were fantastic, calmly tending to us all. Our vehicle was everything we had read and expected the exact vehicle FORD RANGER latest model great for cross country travel. We had a lot of luggage and gear loaded in the back tray. Drives nice, handles the road well, and Diesel was bonus did not expect, so a lot cheaper to run. Get to know how to work GPS and we're off. So from Auckland to Piha beach, the Sky Tower to surf highway 45, Mt Taranaki through the outer Waikato forestry, dams, train lines into Bay of Plenty, thermal baths, fresh water swimming holes to the shearing sheds, vineyards throughout the Hawkes Bay, Mahia Peninsula for some seafood and a morning sunrise in Gisborne, just to mention a few of the destinations while enjoying every moment in beautiful Aotearoa, onto Wellington our drop off point. Didn't get to cross over to the Deep South will have to start from there next time. The drop off location - anywhere close to the airport is going to busy airport drop offs were offered and bus transport right outside fast and effective service. Was a bit sad having to depart only because our travel/holiday was nearing its end oh well till next time happy safe travels.Cheers Go Rentals thanks for a memorable awesome ride👍

Reviewed almost 4 years ago

Tony Wood's avatar

Tony Wood

New Zealand

Ranking: 10/10

Everything about our car rental with Go Rentals was top notch. The booking on-line was easy, the Queenstown airport pick up was fast (just push the connecting number on the information board at the airport), the staff were friendly and efficient and to the huge appreciation of stressed parents with young children, they had toys for the kids to play with while the administration was being filled out! What a relief that was! The car was in excellent condition, the price was right compared to competitors and the cost of car seats fair (we'd been hit hard in Australia on the way to New Zealand for this). I don't normally take the time to write reviews but in this case a good review is justified. Travelling with young children is not easy as many will know, so it was very much appreciated for the car rental to be so easy and stress free. It might seem harder to rent a car with an office not actually located at the terminal building, but Go Rentals more than made up for this. Congratulations!

Reviewed almost 4 years ago

Gaylene Cathersides's avatar

Gaylene Cathersides

Australia

Ranking: 10/10

I always use another company when travelling in New Zealand for business and pleasure and make regular trips across the Tasman. I like the ability to walk out of customs and collect a car and off I go. However, because I booked so very late for Christmas the other company was fully booked and I must say I am very glad they were. I investigated on the web and was disheartened to learn the only company was off the airport site - meaning mucking round with shuttles back and forwards.

WELL was I in for a very very pleasant surprise. Nearing the time of the booking I got an email asking if there was anything else they could do for me and on the day after a long long wait for bags, walked out and phoned the company to come and pick us up - as I walked outside there was a Go Rentals Shuttle - as if waiting for our arrival. Into the van we jumped and were wished a Merry Christmas and whisked off to collect the car.

When we got to the depot - it looked like a disaster with people and cars everywhere - however our bags were lifted out of the shuttle and put to one side and we were told to continue in where someone was waiting to assist! I thought the queue would be long - nope straight up to the counter, signed the forms and out to the vehicle, a thorough check over it and we were away. All in all I am sure we would have only spent 20 minutes since the intial phone call to Go Rentals.

I am extremely pleased to say we had no trouble with the vehicle at all, and when we dropped the car back it was the exact same efficient service.

I congratulate you and will certainly be happy to recommend anyone to your service and may well be keen to try you again.

Reviewed almost 4 years ago

Pankaj Kumar's avatar

Pankaj Kumar

New Zealand

Ranking: 10/10

Renting vehicles with Go Rentals was an awesome experience overall. I have booked twice, once in Christchurch and then in Auckland. From initial point of contact over email about booking, paying for it etc right through to the last point of contact at the airport and getting dropped off at Auckland Airport, everything was well managed. Vehicle condition was really good both the times with good supporting staff. Thanks a lot. I'll book with Go Rentals for sure the next time I plan a trip. Would recommend Go Rentals to my friends. 10 out of 10.

Reviewed almost 4 years ago

Fern Wolkin's avatar

Fern Wolkin

United States

Ranking: 9/10

Rentals with the main car rental companies is very expensive in NZ. I found Go Rentals and they were excellent. From answering my questions on the 1-800 Number for the U.S. to making changes after booking with no problems. Then when we got there, everything went very smoothly. We picked up on Christmas Day so they arranged for the car to be at a local hotel whom we called from the airport and they picked us up immediately. The car was waiting and was exactly what we ordered. I did not go with an old car but a relatively new SUV. It still had lots of miles on it but was in great working condition and filled up with gas and fluids. The car took us on all roads (inlcuding unpaved) and never failed us. Gas mileage was what you'd expect from an SUV. Drop off was a cinch. We also dropped off on New Years Day but the airport location was open and someone attended to us right away and took us to the airport. BTW, I thought the price was very reasonable compared to the Hertz, Avis etc., about $500 USD for a week.

Reviewed almost 4 years ago

Kenji Konno's avatar

Kenji Konno

Japan

Ranking: 10/10

Extremely efficient check in and check out. Well organized so no stress compared with others. Additionally their availability is exceptional they operate even new year where some others may not. Very good for the traveler who has less flexibility in selecting days.

Will definitely come back next year. (Actually this year was my second year).

Please continue providing good service.

Reviewed almost 4 years ago

Susan Brookes's avatar

Susan Brookes

Australia

Ranking: 10/10

Great rental experience! So quick and easy, it was nice not to have to worry about a thing. We didn't have to wait at all, they were very fast in picking us up, dropping us off. I will definitely use Go Rentals again.

Reviewed almost 4 years ago

Ruari Cumming ARPS's avatar

Ruari Cumming ARPS

United Kingdom

Ranking: 10/10

We recently returned from a 10 week tour of Singapore, Australia and New Zealand, all arranged for us by our UK tour operator "Discover the World". For New Zealand we booked a tailor made 37 day tour, covering both the North and the South islands, starting in Auckland and ending in Christchurch. For this "Discover the World" arranged a 4WD car from Go Rentals, which was delivered to our hotel in Auckland, on the second day.
It was a gleaming brand new (only done 50 kms) Nissan X-Trail. The paperwork formalities were quickly dealt with and within 20 minutes we were off into the downtown traffic of Auckland. We drove all over both islands, including taking the car across the Cook Strait to South Island. After 36 days of travel free motoring we delivered the car to Go Rentals Christchurch Depot. As requested, we did not have to wash and clean the car - a bonus! After very quick sign off, we were taken to the airport by Go Rentals minibus, another unexpected bonus. We had driven 6,874 kms (4,271 miles) and never experienced any problems with the 4WD, either on the sealed (tarmac) roads or the few gravel roads we took. All in all a very good and suitable vehicle, delivery and hand back promptly dealt with by pleasant and knowledgeable staff. Would thoroughly recommend Go Rentals in NZ.

Reviewed almost 4 years ago

Dave Cottle's avatar

Dave Cottle

Australia

Ranking: 9/10

Booking was very easy online but staff also recommended that calling up can be useful to find out the latest deals.
Staff from airport pick up to car hire desk were very friendly and helpful.
Even when I had a small issue the customer service staff were very helpful via email as well and sorted out my issue.
Would definitely hire through GO rentals again. Car was very reliable and clean.
It helped make my holiday great.

Reviewed almost 4 years ago

Alex  Coffey's avatar

Alex Coffey

Australia

Ranking: 10/10

We cannot speak highly enough of the service we received from Go rentals. We do not have a bad word to say about them. It was so easy to book with them and there was no hidden charges. The price is the most competitive that we could find and its been the best experience I have ever had with a car rental company. We have rented many cars with other companies and I have always found that when we pick up the car there is another charge or fee that was not mentioned when we booked. There were no surprises with Go rentals. I found them to be very honest and the staff were very friendly. I will definitely rent with them again.

Reviewed almost 4 years ago

maz Farook's avatar

maz Farook

United States

Ranking: 5/10

When you picked up the car the staff was quite friendly. However we got to the Queenstown airport 10 mins to 8am the staff didnt even bother greeting us and offering a ride back. They simply showed us off. Customer service is very bad.

Reviewed almost 4 years ago

GO Rentals - New Zealand Car Rental responds:

Hi Maz,

On this occasion I can see that things were less than ideal for you and for that I do sincerely apologise as this is nothing like the service our Queenstown branch is renowned for. For security they do need to open the premises from the rear entrance hence the lady entered from the rear. Our branch opens at 8am. The branch manager believes there may have been a misunderstanding with his instruction as he gave the suggestion of the short walk to the airport as a quicker option than having to wait for the shuttle as the branch wasn’t open. Again our apologies your Go experience wasn’t up to par.

Regards,
Susan During
Operations Manager.

dave adamec's avatar

dave adamec

Australia

Ranking: 10/10

Found go rentals to be friendly and helpful. My wife and I were travelling around NZ for 3 weeks and the staff member recommended we hire a Toyota Corolla hatch so we could lay the rear seat down to accommodate our luggage rather than hire a larger car. tThis worked a treat. The Corolla was a great little car and did not miss a beat the entire trip. It was comfortable and nippy for the 3600km we travelled. Upon returning the car, again the staff were friendly and fast in processing the car. We had no problems with Go Rental and we will hire with them again and have no hesitation recommending them to others.

Reviewed almost 4 years ago

Maree Taranto's avatar

Maree Taranto

Australia

Ranking: 10/10

We rented two separate cars with GoRentals. One for North Island then another for South Island. The process and experience was first class! Booking was made very simple and they communicated with us clearly what we needed to do to pick up our car (we arrived in Auckland at midnight and had our car waiting for us!) They provided quick shuttle services both to and from the airport. The service was quick and friendly and we will definitely be renting with them again if we ever get the pleasure of coming back to New Zealand. Both the cars were in excellent condition and made the road trip much more enjoyable. Thanks GoRentals!

Reviewed almost 4 years ago

Deborah Henry's avatar

Deborah Henry

Australia

Ranking: 10/10

We hired a car from GO Rentals and found the whole experience to be very easy and professional. From the initial enquiry, getting the car we requested, the price, online check in and downloading the GO rentals app..... wonderful. Dropping off the car once finished was very efficient and easy as well. Next time we are in NZ, we will definitely hire via GO rentals again.

Reviewed almost 4 years ago

Geoffrey Belz's avatar

Geoffrey Belz

Australia

Ranking: 10/10

My wife and I just returned from three weeks holiday in NZ, we decided to do a fly drive holiday as we have found this works best for us. It allows us to travel in our own time and go to destinations of our choosing. We have done this previously in the US and Canada. We used the internet to research various hire car providers in NZ and after comparing prices and other factors, such as taking the car on the inter island ferry, and picking the car up in Christchurch and dropping it off at Auckland, we decided to go with GO Rentals. We were arriving in Christchurch at midnight and needed to get the car then, which we were told was not a problem. We prepaid for everything and were given specific instructions about how to get the car from a local motel. Everything went like clockwork, we were picked up by the bus that went to the hotel, the car was ready to go and we were on our way as quickly as could have been expected. The car was great, we had no problems with it at all. We probably did about 4000 kms in the three weeks and when we dropped the car off at Auckland Airport, we were dropped by GO Rentals to the International terminal. All in all, we found the information GO gave us to be spot on, the service both getting the car and dropping it off brilliant. We had a great holiday and would recommend GO Rentals to anyone wanting to do a similar trip. I really can't fault the service or the car given that we knew the car was going to be a slightly older one, it was in excellent condition and we had no issues at all.

Reviewed almost 4 years ago

Jane Goodger's avatar

Jane Goodger

New Zealand

Ranking: 10/10

GO Rentals have restored our faith in car rental companies having had a terrible experience with our last hiring. Process of booking, collecting & dropping off all went smoothly and in a friendly manner. So good not to be right in the airport and the smoothly run transfers are such a big plus. We need GO Rentals in the UK when we visit there mid 2016 but sadly I don't think you are over there. GO RENTALS, thank you and we will certainly hire from you again.

Reviewed almost 4 years ago

Carol Tuiloma's avatar

Carol Tuiloma

Australia

Ranking: 10/10

Booking can be a daunting task when it comes to rental vehicles. These guys surpass it all. From initial point of contact over the phone to ask about making a booking, paying for it etc.... right through to the last point of contact at the airport and getting dropped off at Auckland International Airport and the driver saying goodbye with a cracker smile (we'll never forget). We're not talking about a rushed job either everything was explained clearly, literally everything just ran like clockwork. Thank you so much for making things efficient and clear for us. Definitely going with this service for all our travel arrangements to Auckland. Love your work!!! Kia Ora

Reviewed almost 4 years ago

GO Rentals - New Zealand Car Rental responds:

Hi Carol,

Thank you for your kind words, we are pleased we could help make your trip run smoothly.

We are looking forward to see you again soon.

Regards,
Monique

David Monks's avatar

David Monks

Australia

Ranking: 8/10

GO Rentals is a second tier renter that provide better service that most of the first tier renters. Vehicles might be a bit older and higher mileages, but they are still relatively current models, reliable, clean and tidy. I have used GO three times this year when in NZ and will continue to use them on my next visits. Extremely good value, friendly staff and very responsive.

Reviewed about 4 years ago

emil francisco's avatar

emil francisco

Australia

Ranking: 10/10

We enjoyed our Auckland holiday with the brand new car Hyundai Tucson from Go Rentals. Staff at the office near the airport are very accommodating and very helpful. The car was very clean and well maintained. We'll definitely go with Go Rentals again next year when we do our South Island holidays.

Reviewed about 4 years ago

Tia Cunningahm's avatar

Tia Cunningahm

Australia

Ranking: 10/10

Go Rentals were very fast with their service. The truck I hired was not the colour I was wanting when I booked 8 months earlier - ended up with the same model but different colour. If I had the one that I wanted then would had been better but dealt with it and overall best truck ever that we have hired. Will use Go Rentals Again as it was affordable also, thanks all.

Reviewed about 4 years ago

Ina J's avatar

Ina J

Australia

Ranking: 10/10

My brother and I hired a car from Christchurch Go Rentals for our road trip down to Queenstown where we dropped off the car. The staff at Go Rentals Christchurch were so friendly. Really happy of the excellent customer service. The car we got was a Toyota Corolla hatchback and it was in clean, well maintained, and really great to drive! The shuttle pick up and drop off service from/to the airport was really great! I highly recommend Go Rentals! Terrific service, friendly staff, and great cars!

Reviewed about 4 years ago

paul akula's avatar

paul akula

New Zealand

Ranking: 10/10

I am a repeat customer and the reason why I keep using their cars is because the standard of customer service is second to none. The car that I hired was very economical. The Auckland branch is very close to the Auckland Airport but they still picked me up from the airport, now that's what I call customer service. The girl in the office was very helpful and did the paperwork in no time. Definitely will hire their cars next time I am up in Auckland. Date of Experience 24/10/15.

Reviewed about 4 years ago

Kerrie Staples's avatar

Kerrie Staples

Australia

Ranking: 10/10

Nice staff, efficient service.
Spotless vehicle provided for our use.
Would definitely use them again

Reviewed about 4 years ago

Ricky De Agrela's avatar

Ricky De Agrela

Australia

Ranking: 3/10

Car hire went well but struggled to communicate with the Auckland Airport branch. The branch was very unhelpful and at times rude but the general call centre service made up for it.
I will choose a different car hire next time.

Reviewed about 4 years ago and experienced in January 2015

GO Rentals - New Zealand Car Rental responds:

Dear Ricky,

Thank you for taking the time to provide your feedback.

I have been informed that you have spoken to our Assistant Branch Manager regarding your feedback.

Ricky as mentioned by the Assistant Branch Manager, GO Rentals take great pride in delivering a high level of customer service that is in
line with your expectations. It is clear that in this occasion GO Rentals failed to deliver to our high standards and
we sincerely apologise as a result.

We appreciate your feedback and we will be making improvements accordingly.

All the best.

Monique Wright

Piloma TeRangi's avatar

Piloma TeRangi

New Zealand

Ranking: 10/10

Awesome car. Good easy service. Comfortable for my whole family.

Reviewed about 4 years ago and experienced in August 2015

AlexandraJ's avatar

AlexandraJ

Australia

Ranking: 10/10

I was slightly sceptical about hiring through Go Rentals on our trip to Queenstown and Christchurch just because they were so cheap, but it turned out to be a great decision. The car was exactly as described and the customer service was fantastic. Having to get a complimentary bus to and from the car depot is no problem, the bus is very quick and takes all of 2 minutes either way. I'm definitely hiring with these guys again!!

Reviewed about 4 years ago

GO Rentals - New Zealand Car Rental is open for business… Visit Website …now's your chance to take a closer look.

Mofassir Haque's avatar

Mofassir Haque

New Zealand

Ranking: 10/10

I have found staff at Wellington office extremely helpful and friendly. The rental rates were competitive and car was good value for the money. The pickup from air port and check-in/return at the offic was quick. I will highly recommend them for renting car.

Reviewed about 4 years ago

Ervin Manjares's avatar

Ervin Manjares

New Zealand

Ranking: 10/10

Excellent experience with Go Rentals team, the car I hire is very tidy and drives really well and no mechanical issues, the staff are very friendly and helpful. I will definitely hire a car again from Go Rentals on my next holiday. Cheers!

Reviewed about 4 years ago

craig sircombe's avatar

craig sircombe

Australia

Ranking: 10/10

Good service as always will continue to use Go and the team

Reviewed about 4 years ago

Lily P's avatar

Lily P

New Zealand

Ranking: 10/10

Friendly, super efficient, affordable, great cars, I always use Go Rental and recommend them to others..

Reviewed about 4 years ago

Brett Duncan's avatar

Brett Duncan

Australia

Ranking: 10/10

Hired a 8 seater vehicle. The vehicle was in great condition with around 124000km. Teenagers' only issue it did not have USB plug in for their music from mobile phones. Pick up and drop off from the Auckland international airport was courteous and professional. The lady at Go office was great and showed all the required briefings when hiring a vehicle. She just laughed at me when I said I was travelling with 6 teenagers. Friendly and professional. Vehicle drop off process was fantastic, done and dusted within 5 mins. Enjoyed dealing with Go Rentals and would recommend to other travellers. Same vehicle to be hired at the other hirer vehicle suppliers that are based at the terminal, you are paying double the price. Value for money at Go Rentals. Thanks.

Reviewed about 4 years ago

Joseph Schulze's avatar

Joseph Schulze

Australia

Ranking: 10/10

Amazing service very welcoming and a thoroughly smooth transaction we will definitely hire again when in NZ from Go Rentals

Reviewed about 4 years ago

Ali Muhd's avatar

Ali Muhd

Singapore

Ranking: 10/10

My wife and I went to South Island for our honeymoon in a compact corolla. It was our first time in NZ and we had a great experience! The car was very clean and well maintained, and an excellent and efficient service. We were picked up at the airport in time, and was able to conveniently return the car early in the morning (0330hrs) as our flight was at 0645 (we wanted to get to the airport earlier). There was also a shuttle service from the return location to the airport. Lovely experience and definitely going for GoRentals if we r going to NZ again! - Ali, Singapore

Reviewed about 4 years ago

Michael Pihama's avatar

Michael Pihama

Australia

Ranking: 10/10

It was such a pleasant experience dealing with Go Rentals in NZ. We were picked up from the airport and in only a matter of minutes we were on our way with our rental car. The service was excellent and the car met all of our requirements . I would recommend to anyone travelling to NZ to go with GO Rentals.
NB. We recommend to do the online booking prior to travelling to NZ as this saved time when picking the car up.
Many thanks to Go Rentals for great service for a hassle free experience.

Reviewed about 4 years ago

Murray Willock's avatar

Murray Willock

Australia

Ranking: 10/10

Friendly staff and efficient service. We had a trouble free experience dealing with Go Rentals. They were recommended to us by others, and we now recommend them as well. WELL DONE GO!

Reviewed about 4 years ago

John Westwood's avatar

John Westwood

Australia

Ranking: 10/10

The hire went particularly well from booking through return at Queenstown. It's good to understand how car rentals work, and at least read the paperwork before proceeding and avoid disappointment on arrival. We flew in from Brisbane and within half an hour of landing were picked up from the airport and driving off in our well appointed Aurion. Very smart work indeed. Return was even easier, back to GO at Queenstown, sign-off, back to the airport and flying within the hour. Prices were good, very competitive, no hassles, extremely friendly service, trouble free car that got us everywhere.
Petrol prices were a bummer, twice that of Oz, but that's what you get when the Kiwi's keep winning the footy.

Reviewed about 4 years ago

peter johnston's avatar

peter johnston

Australia

Ranking: 9/10

I have now used Go Rentals in Auckland twice and cannot fault the service. The cars have been very good. Have used the city office and airport. Both very very good. Price wise was very competitive with the others if not better.

Reviewed about 4 years ago

Stephen Mabbott's avatar

Stephen Mabbott

Australia

Ranking: 10/10

Thanks Go-rentals we had a great time touring Nth Island with a brand new car, our service was excellent pickup and drop off, will definitely use you in future

Reviewed about 4 years ago

Mary Graham's avatar

Mary Graham

Australia

Ranking: 9/10

This was our first time using Go Rentals and I found them to be fast, efficient and friendly. We had an older model which was tidy, clean and ran well. The only problem, not complaint, we had was the before and after hour drop off. This was explained to us but being tired & harassed after our flight plus a 2 week break in between by the time it came to actually dropping the car off we couldn't remember the instructions and couldn't contact anyone as to where to go. If this could be included in the paper work instead of relying on memory that would be great. An encouragement to other hirers is to take out that extra insurance for your own peace of mind. It doesn't cost much more and your total still comes out cheaper than other rental companies. For value of money and customer service I recommend Go Rentals and will be definitely using them again. Thanks guys!!!

Reviewed about 4 years ago

Muhammad Ayaz's avatar

Muhammad Ayaz

New Zealand

Ranking: 10/10

Excellent cars I found all the staff very efficient and provide u a swift and hassle free service right from pickup from airport till you are in the car and drive off and also while returning the car I have never experience such efficient service I have used go rental at Auckland and Christ church and my whole family are now a moving add for Gorental any one ask us for any info on rental car we all recommend Gorental make your travel hassle free.

Reviewed about 4 years ago and experienced in January 2015

Reg C's avatar

Reg C

Australia

Ranking: 10/10

Great car, reliable & clean. Quick courtesy pickup from airport & return to airport. Friendly & helpful staff, especially Hannah, who went well beyond the call of duty to post back to me in Australia a pair of binoculars I left in the car.
Great value, great experience... highly recommended.

Reviewed about 4 years ago

Sam Congalton's avatar

Sam Congalton

Australia

Ranking: 10/10

What an amazing experience !

From the moment of booking online, to picking up the vehicle, to dropping it off at the end of my holiday. Absolutely top notch service !! Pick up was a breeze, we were picked up from the international terminal within minutes by a friendly driver who delivered us directly to the depot to pick up our car. Along the trip he offered helpful advice and directions on how to get where we were going.

Once we arrived at the depot we had signed the forms and picked up the keys and on the road in a matter of minutes. The car was an absolute joy to drive.....Economical, handled well, ample power for the winding roller coaster of NZ's open roads. The external condition of the car had a few small dents and bumps, but mechanically the car was sound and had excellent tires which withstood some of the worst conditions I have ever driven in my life.

Over the total trip I clocked up over 1500 + kms touring around parts of the north island and it never missed a beat. I was a little sad to hand her back on my last day in the country after such an amazing trip. Dropping off the car and returning to the airport for my departure flight was just as easy as pick up. Arriving at the depot I was again whisked to the airport with plenty of time to catch my flight home by a friendly gentleman who was extremely polite and helpful.

All in all an amazing level of customer service and I would highly recommend Go Rentals to friends and family or any others looking for rental car service whilst in NZ.

Thanks guys, you're amazing !

Reviewed about 4 years ago

Darryl Dixon's avatar

Darryl Dixon

New Zealand

Ranking: 10/10

Rented a Nissan XTrail for about 500km of travel over two days on tight travel deadlines. The trip to and from Christchurch Airport to the Go Rentals depot was fast and staff at the branch friendly and efficient, so from touchdown to driving took us less than 20 minutes. We hit all our scheduled appointments and deadlines. The car was immaculate and a pleasure to drive. Would highly recommend to any traveller who values their time and will certainly use them again.

Reviewed about 4 years ago

GO Rentals - New Zealand Car Rental responds:

Hi Darryl,

Thank you for your kind feedback, we are glad we could help make your trip go smoothly.

We hope to see you again soon,

Regards,
Monique

Shane Millerr's avatar

Shane Millerr

Australia

Ranking: 1/10

Booking 345285122:
I wish to complain regarding 4 instances that occurred on my recently completed rental.
First, to ensure a quick pick up (I was in a hurry), I rang the AKL airport office when I had arrived and was waiting at the international arrivals luggage carousel. (12/9/15). I was told my call was futile and to ring again when I was standing outside the terminal. When I did, I was told there was routinely up to a 15 minute wait for the shuttle. Unhappy.
Second: When I picked up the car, their guy tried to resell me insurance even when I already had some with rentalcars.com. He prompted that he would cancel the existing insurance and resign another cover with Go Rentals. Unethical. (The new cover he offered was twice as expensive but he was persistent.)
Third: I punctured a tire on the made road somewhere between Murupara and Rotorua. When I rang the 0800 number for AA, they had the car on the system but wanted a NZ$150 call-out fee !!! Go Rentals subscription with them didn't cover this contingency! Cheap and nasty.
Fourth: when returning the vehicle today, they charged me for the tyre !!! The counter staff disclaimed any ability to help & would not see reason on the matter saying I'd 'caused' the failure. The woman was as condescending as she was impatient. What was worse my $2500 bond could not be used for the $60 tyre fee and had to be separately charged to my credit card. Now $2560 is tied up with Go Rentals. Unfair ! Disempowering systems !
Staff more interested with the company 'systems' than customer service. Worse, when I specifically asked for a number that I could use from Australia if needed, I was supplied a local toll free! How am I to use this offshore ?? Poor training !

Reviewed about 4 years ago

GO Rentals - New Zealand Car Rental responds:

Hello Shane

Thanks for forwarding your feedback on your recent hire with GO Rentals you had booked via your travel agent. I do apologise our initial instruction was not clear when you first called to be collected from the terminal.

Your travel agent was forwarded a full confirmation of your booking and this outlined that the security bond was required with the Go Basic insurance. The security bond is only taken when the hirer elects to take the GO Basic and not the alternative excess reduction options

We are required to explain our excess reduction options to all customers so they are aware they can reduce their liability. Where they have an external policy they need to be aware we will still require to bank the security bond held
if in the event of an accident regardless of their external policy. The customer would then need to claim these funds directly from their third party insurer

On the back of your rental agreement the breakdown service information advises if a non-mechanical callout is required it will attract a callout fee. Tyres are fully covered with our Peace of Mind waiver although not with the GO Basic you selected.

I do apologise if you felt our customer service or information supplied wasn’t up to par. I have taken your feedback on board and please be assured I am addressing this with the Branch Manager

Susan During
Operations Manger

Jules's avatar

Jules

New Zealand

Ranking: 1/10

Complete rip-off. I was given a quote of $76, but once there to pick up my car the price went up to $130. On the website there was an option to not take insurance, but this vanished. Instead I was told I could let them 'charge' my credit card for $1500 -- but they wouldn't wipe the charge for 5 to 10 working days.
Never again!

Reviewed about 4 years ago

GO Rentals - New Zealand Car Rental responds:

Hi Jules,

The daily rate includes a Basic insurance which attracts an excess of $1500. This is taken in the form of a security bond held by your bank. We have two excess reduction options available to reduce your liability at an extra cost, and which does not require a security bond to be held. Your bank determines the time the bond is held which we have no control. I do hope this clarifies the security bond.

Regards,

Susan During
Operations Manger

Mandee Chapman's avatar

Mandee Chapman

New Zealand

Ranking: 10/10

It's the first time that I've used GO Rentals, as decided to try them based on the deal that I was given when getting a quote.

Wasn't sure what to expect, as my flight was about 30 minutes late arriving and the van was waiting, when we got to the depot the kind staff had my car started and warming up with the heater on inside, due to the weather turning nasty, which was really appreciated. All of the staff were super friendly and helpful, couldn't fault a thing, the car was clean, really modern and well maintained.

Would definitely recommend GO Rentals to anyone looking for reasonably priced rental vehicles, basically I left Christchurch really amazed by my experience, I was so pleased that I had taken the chance and rented a vehicle through them.

Thank you GO Rentals for the wonderful experience, I've rented cars for both person and business uses and never before experienced the service that you provided, always recommend you to others and will definitely be renting with you again.

Reviewed about 4 years ago and experienced in July 2015

Lisa Everett's avatar

Lisa Everett

Australia

Ranking: 10/10

Great company to deal with, staff very helpful and friendly. Pick up and drop off from Queenstown airport and vehicles are in good condition. Very reasonably priced as well

Reviewed about 4 years ago

Debra Morehu's avatar

Debra Morehu

Australia

Ranking: 10/10

Kia Ora, I will highly recommend Go Rentals as you guys are very reasonable priced and very very close for pick up and drop off....Excellent staff management, our driver explained to visitors which direction to go to make it easier as the traffic build up being a Friday lol..Paper work was efficient we were in and out our rental was spot on zoom zoom zoom but most importantly your company know how to look after customers...Thank You...Look forward to seeing u again..Ka Kite Ano

Reviewed about 4 years ago and experienced in January 2015

Paul Thompson's avatar

Paul Thompson

Australia

Ranking: 10/10

Great cars and great service. Highly recommended.

On returning our car to Wellington one Monday morning we encountered heavy traffic and I was sure we would miss our flight to Christchurch. When we got to 'GO Rentals' the guy dropped everything he was doing, loaded up our bags and got us straight to the airopor. We JUST managed to make our flight. The delay was totally my fault for not leaving earlier but the 'GO Rentals' guy was totally awesome that morning. This is a great team hard working and honest of people.

Reviewed over 3 years ago

martin wylie's avatar

martin wylie

New Zealand

Ranking: 1/10

These guys are sharks. Hidden costs, and old vehicles.
A Rav with 130plus km, tyres were old, I had full insurance, got a flat, changed it myself and informed them the spare was flat and they charged me $40.

Reviewed over 4 years ago

GO Rentals - New Zealand Car Rental responds:

Dear Martin,

Thank you for your feedback in this regard. I reviewed your booking information and there are a couple of points that I would like to address in response to your comments.

GO Rentals have two mediums size 4X4 options available for rent, a brand new 2015 model Intermediate 4X4 and a 2010-2012 model Budget 4X4. Our records indicate that you booked the budget model and as a result you received a 2010 model Limited RAV4 that had travelled 130,000 kms. These budget vehicles are extremely popular as they are considered newer and lower in mileage by comparison to some of the product available in the market. The opportunity was there for you to pay a small amount extra and receive a near new vehicle, that would of travelled no more than 3,000kms.

With regards to the tyres, GO Rentals take the safety of our vehicle and passengers very seriously and as a result take great care of our tyres. The tread depth of the tyres that you are referring to as indicated on the signed copy of your vehicle check sheet is 4mm, well above the legal limit of 1.5mm. Martin, I also reviewed your rental agreement and noticed that you opted to take advantage of our GO Assured insurance cover (reduced excess only) in preference to our GO Peace of Mind insurance cover (ZERO excess). I believe that GO Rentals have been nothing but upfront and honest with our product and service.

A flat tyre is frustrating at the best of times, not to mention unfortunate under the circumstances however I would expect the repair cost to be more unexpected rather than hidden in this instance.

Feel free to contact me directly if you wish to discuss the matter further.

All the very best.

Rudolf Kilian

Gary Shatwell's avatar

Gary Shatwell

New Zealand

Ranking: 2/10

Think twice....

Terrible experience with breaking down. Just bounced between the AA roadside and Go rental with neither giving clear advice or offering help.

Customer service was rough as well. A guy at the Christchurch office based on wrong info refused to help as he believe the AA had fixed the problem and left while they had not even turned up! Just madding.

Reviewed over 4 years ago and experienced in January 2015

GO Rentals - New Zealand Car Rental responds:

Dear Gary,

Thank you for your feedback in this regard. It is disappointing to learn about your poor experience and I
would like to apologise on behalf of the business for letting you down on this occasion. GO Rentals take
full responsibility for the incident and I am currently working with our team in Christchurch to
understand the sequence of events in order to improve our service to you. I have also
involved the AA in the process to ensure no stone is left unturned.

Gary, please don’t hesitate to contact me if you wish to discuss the matter further.

I wish you all the very best.

Rudolf Kilian
GO Rentals

Vicki Popham's avatar

Vicki Popham

New Zealand

Ranking: 10/10

Our experience with Go Rentals Auckland was excellent - from our initial contact when booking the car to the pick up and drop off. The staff were very efficient and friendly. While the car wasn't the latest model it was very clean and went well. The cost of the rental was fantastic and by far the best quote that we received. We will always book with Go Rentals in the future and would highly recommend them to others.

Reviewed over 4 years ago

Glenn Hamilton's avatar

Glenn Hamilton

Australia

Ranking: 10/10

Great service from staff quick pick up and drop off to and from airport. The car was clean and a new model. Been with go rentals 3 times now and will be back !!
Cheers

Reviewed over 4 years ago

Steve Silich's avatar

Steve Silich

Australia

Ranking: 8/10

Good service. Price is right. Happy staff also helpful.

Reviewed over 4 years ago and experienced in March 2015

Karen's avatar

Karen

United Kingdom

Ranking: 10/10

Excellent staff who are friendly and helpful. The pick up from airport was easy to arrange and all pick up / drop offs were quick and efficient. We hired a Toyota Corolla for 7 weeks to tour both islands. Very fuel efficient, clean enough and most importantly completely reliable. The online booking was easy and staff responded very quickly to email queries. I would certainly recommend to anyone wanting fair priced, efficient friendly service with reliable vehicles.

Reviewed over 4 years ago and experienced in March 2015

Graham's avatar

Graham

Australia

Ranking: 10/10

I rented the economy Toyota Camry I was very pleased with the quality of the vehicle. The car was clean and tidy and went well. Service when picking up the car in Christchurch was fast and efficient and staff were very helpful.

Dropping off the car at the airport before the office opening time was also good. Dropped the car off at the airport hotel and was transported the short distance to the terminal straight away.

Reviewed over 4 years ago

Michelle  Lee 's avatar

Michelle Lee

Australia

Ranking: 10/10

We hired a Toyota Prado from Queenstown for 9 days. Great experience from start to finish. Guaranteed newer model vehicle and we weren't disappointed. Nice and clean and roomy like we wanted. Price was a lot cheaper than other companies we looked at and vehicle was fuel efficient. Pick up and drop off process was quick and easy with friendly and organised staff. Highly recommend!

Reviewed over 4 years ago

Allan Cameron's avatar

Allan Cameron

New Zealand

Ranking: 10/10

these Guys are great
Picked up Auckland dropped off Wellington
6 day hire
Arrived at Wellington was running late and they dropped me off at the airport promptly
Very much appreciated
I left the car in a bit of a mess as usually like to clean it but didn't have time but it wasn't a problem for them
These guys are awesome the car was $27-50 a day and was a late model Toyota
Best car company I have rented with
Thanx GO RENTALS I will be back

Reviewed over 4 years ago

Phil Coveny's avatar

Phil Coveny

New Zealand

Ranking: 10/10

Very easy online pre-booking plus quick transition at the depot. No issues with pickup and drop off. Good price and vehicle was fine. Will recommend.

Reviewed over 4 years ago

Travelling Kiwi's avatar

Travelling Kiwi

Australia

Ranking: 10/10

Process was too easy it was laughable. Great service, great car, great price.....fabulous!!

Reviewed over 4 years ago

Carol Kirkwood's avatar

Carol Kirkwood

New Zealand

Ranking: 10/10

Very impressed with helpful kind very professional Lady who guided us through our first time hire at Go Rentals car was faultless very clean and well maintained and we,fellt really safe and it was late model vehicle..We will be returning to Go Tentals in future recommend Ellerslie Branch

Reviewed over 4 years ago

sharon brunton's avatar

sharon brunton

New Zealand

Ranking: 10/10

Amazing service. Great staff. good vehicle. Quick turnaround In getting dropped to airport. Highly recommend

Reviewed over 4 years ago

Dennis Tan's avatar

Dennis Tan

Singapore

Ranking: 10/10

Excellent car and service! I have rental 11 days for Christchurch and 3 days for Auckland. Both cars is clean, tidy and well maintain car even though its a 6-8 years old. No hiccups or whatever so during the journey! Will recommend to my family members and friends!

Reviewed over 4 years ago

Wes and Tania Jefferys's avatar

Wes and Tania Jefferys

Ranking: 10/10

Go Rentals is a very professional car rental company, all the cars that we have hired in the last 6 months have been in great condition and are always clean and tidy. The staff are always friendly and take the time to answer any questions that we have had. I would highly recommend this company to anyone who needs to hire a car whether it is for a day or a week. I can't fault them. Thanks Go Rentals Wellington you guys rock!!

Reviewed over 4 years ago

George W's avatar

George W

United Kingdom

Ranking: 10/10

Excellent service, good car, fast turnaround, friendly staff

Reviewed over 4 years ago and experienced in December 2014

David Maxwell's avatar

David Maxwell

United Kingdom

Ranking: 10/10

We were delighted with every aspect of our rental from GO.
We hired a car for one week from Christchurch. Go's website was clear and easy to use and terms and conditions were clearly set out. The video link on driving in NZ sent with the booking confirmation was a useful safety feature.
The pick-up system at Christchurch airport was very smooth. Precise instructions were given on the phone on where to stand and very soon the distinctive pink minibus described on the phone arrived. Delivery back to the airport after the rental was equally smooth.
The staff (all ladies) who dealt with us on the shuttle bus and at the desk were pleasant, friendly and efficient.
The car was a slight upgrade - an almost new Mazda 2 as opposed to a 1 to 3 year old Hyundai Getz. It was immaculate. I was very impressed to get a signed check list showing that all pre-rental checks had been carried out and even listing the tread depth of each individual tyre. The car performed faultlessly throughout.
Our experience of GO was of a thoroughly professional operation providing a first rate service with no fuss at reasonable cost.

Reviewed over 4 years ago

Spencer Lawrence's avatar

Spencer Lawrence

England

Ranking: 10/10

Excellent right from booking to check in and return. Good clean cars. Excellent staff, helpful and friendly. Good location at Auckland airport

Reviewed over 4 years ago

David Gregory 's avatar

David Gregory

United Kingdom

Ranking: 10/10

Booked a Rav4 on the basis of reviews on Rankers and they were brilliant in every aspect of my experience from check in in Christchurch to drop off in Auckland including sorting out problems from vandalism in Wellington
Great value as well
10/10

Reviewed over 4 years ago

Irene Ross's avatar

Irene Ross

United Kingdom

Ranking: 9/10

This was by far the cheapest rental I could find. The booking process online was straightforward. I was picked up from my hotel in Wellington and taken to the depot to collect my car. The collection was efficient with everything explained clearly and lots of useful tips. Although the car was not new, it was very reliable and didn't let me down at all during my tour of north island. The hand over at Auckland airport was very quick. My only problem was the GPS which seemed to want to take me to the previous address rather than the one I'd typed in! I would definitely use this company again and would recommend to others.

Reviewed over 4 years ago

Dave Abbot's avatar

Dave Abbot

Australia

Ranking: 10/10

Their standard of vehicle quality is extremely high. The staff are very cooperative honest and explain everything in detail. I was amazed at the turn around speed from arrival to departure both times. I have used their services several times now and it is great how they seem to keep things to a high standard no problems are too impossible for this company they run like a well oiled machine and I have no problem myself highly recommending them to any visitor to New Zealand.

Reviewed over 4 years ago

Elaine Niven's avatar

Elaine Niven

New Zealand

Ranking: 10/10

Very friendly staff and a near new car .No problems getting picked up and dropped off. I recommend them highly and will certainly be using them in future

Reviewed almost 5 years ago

Rod Leane's avatar

Rod Leane

Australia

Ranking: 10/10

On our recent 2-3 week touring holiday to the North Island, NZ in January 2015 we hired a Go Rentals Toyota Corolla sedan and completed our 2,500km trip.

The vehicle never missed a beat, was clean and comfortable...just like the vehicle we hired from Go Rentals, 4 years earlier to holiday/tour both the North Island (south from Auckland) and then right around the South Island.

On this occasion the car was delivered directly to us at our Hotel in Auckland on New Years Day morning! Wow...what service! I have recommended to our friends and family that they should checkout Go Rentals when next visiting/holidaying NZ.

Reviewed almost 5 years ago

Caroline Farrell's avatar

Caroline Farrell

United Kingdom

Ranking: 9/10

Rented from Christchurch branch in December 2014. Staff kindly delivered car to hotel and picked up from hotel as our flight times were outside office hours. Car good, a little underpowered for size but that was probably because we were driving over the mountains and down minor roads more than we expected.

Reviewed almost 5 years ago and experienced in December 2014

Rajiv Holden's avatar

Rajiv Holden

New Zealand

Ranking: 10/10

Great service, fast and friendly, straight forward. Quick pickup from the Airport, highly recommended, by far the cheapest rental car service and well worth its value

Reviewed almost 5 years ago

Anna Appleton's avatar

Anna Appleton

United Kingdom

Ranking: 10/10

We hired a car from the Queenstown depot and the staff's local knowledge and experience were a real bonus to our holiday. The car was clean, fuel-efficient and a pleasure to drive and the staff were great when we asked for a manual car instead of an automatic. We drove round the whole country and wanted to take the car home at the end of our stay. I'd hire from them again without hesitation.

Reviewed almost 5 years ago and experienced in December 2014

Nawal Gupta's avatar

Nawal Gupta

Singapore

Ranking: 10/10

I picked up a car at each of the islands from Go rental. The process was pretty much smooth and the staff so eager to help out. The car (RAV4) in North Island was much better as compared to the one I had in South. But no complaints and a smooth drive of 3500 kms in totality covering both islands. The handover process was too a smooth one. Saw many cars in south island having the logo of Go Rentals implying an overwhelmingly favourite choice for hire.

Reviewed almost 5 years ago and experienced in December 2014

Rob & Sam Lake's avatar

Rob & Sam Lake

United Kingdom

Ranking: 10/10

Well what can we say - we had a fantastic experience of renting a vehicle from Go Rentals. We arrived in Christchurch after a 36 hour flight and they where so helpful.
I would recommend Go Rentals to anyone.

Reviewed almost 5 years ago and experienced in December 2014

Ray Dougherty's avatar

Ray Dougherty

Australia

Ranking: 10/10

Not only value for money, staff friendly and helpful.
But quick turn around. Happy with the car, didn't miss a beat.

Ray
Melbourne

Reviewed almost 5 years ago

Diane McInnes's avatar

Diane McInnes

New Zealand

Ranking: 10/10

Arrived in Wellington Christmas Day and met by the wonderful folk at Go Rental a few minutes after my plane landed. Great service, nice comfortable car. Would certainly use them again.

Reviewed almost 5 years ago and experienced in December 2014

Trish TeTau's avatar

Trish TeTau

Australia

Ranking: 10/10

I found the pick up location at the airport easily and was picked up as soon as I got there. Bags were lifted into the vehicle for me. Picking up the car was a breeze. Monica was very friendly helpful informative and dry professional through tout the process. She gave me clear instructions which got me off to the best start. When I rang to request an extra day on the rental it was dealt with quickly and with ease. The price was reasonable although I don't quiet understand why it should cost an extra &100.00 because I wasn't returning the car to Auckland I dropped the car off at Wellington by the airport was taken to the airport and once again my bags were lifted out for me. Very good service indeed. The car was in excellent condition clean and full of gas when I picked it up. Thank you very much

Reviewed almost 5 years ago

Keng Gan's avatar

Keng Gan

Australia

Ranking: 9/10

Highly recommended. Will definitely go with them again!

Reviewed almost 5 years ago

Mark Sorensen's avatar

Mark Sorensen

Australia

Ranking: 9/10

Arrived from Sydney, the transfer van was there in 5 minutes. It was busy at the Go Rentals office. They worked through the line of people addressing and directing customers. To speed up the process we did the car inspection first, the kids loaded the car I returned to process the rental. We were out of the office and getting lost on the motor way in less than 30 minutes! Considering how busy it was we thought this was good. The car was great, no problems, good value and exactly what we pre-booked. On drop off the experience was super quick, great considering we were running slightly late for the plane. No hesitation in using them again.

Reviewed almost 5 years ago

Reuben Smith's avatar

Reuben Smith

New Zealand

Ranking: 10/10

I enjoyed my hire with Go Rentals. We picked up a van from the Auckland Airport branch for a week and I was impressed by the cleanliness of the vehicle, as well as it being late model with good features.

The pickup process was quick and easy. The drop off process was just as good. The staff were friendly, and it was great to see so many smiling faces.

All up I was very satisfied, and would definitely recommend them, as well as hire from them again.

Reviewed almost 5 years ago and experienced in September 2014

Leanne Hawking's avatar

Leanne Hawking

Australia

Ranking: 1/10

Absolutely frustrating experience. We booked weeks in advance, arrived on the day at Queenstown Go Rentals to collect car and they inform us they will not swipe a "debit card" for the insurance ... The only option they gave us was to pay another $80 for insurance which we refused to do ... We walked across to Avis and they processed the card without the blink of an eye ... You get what you pay for in this world .... And what we got from Go Queenstown was bloody disgraceful. And to top it all off, when we refused to pay the extra insurance and cancelled our booking they charged us for the entire booking !

Reviewed almost 5 years ago and experienced in January 2014

GO Rentals - New Zealand Car Rental responds:

Dear Leanne,

Thank you for taking the time to provide your feedback in this regard. I truly regret that the matter has deteriorated to the point where GO Rentals was no longer an option for you. It is always easier to find the solutions in hind sight, especially when you have a bit of perspective.

Unfortunately GO Rentals do not accept debit cards as security against your rental. We advertise this in our terms and conditions online and further enforce it through customer education at a reservations and customer service level. I’m afraid our Queenstown team where simply following procedure as per our company policy.

Debit cards do not share the same flexibility around the processing of payment as credit cards do and in most cases debit cards are extremely restrictive often requiring the cardholder and card to be present in order to successfully process payment.

These restrictions do well to protect the card holder against unauthorised charges and for that reason debit cards are becoming increasingly more attractive in the public domain. The reality is that our services often requires payment to be taken remotely, for example extension charges, damage excess charges and relocation fees. A credit card is ideal under these circumstances.

Leanne, I cannot express enough how disappointed I am that a compromise could not be achieved on the day. I sincerely apologise on behalf of GO Rentals for any inconvenience and frustrations you might have suffered as a result, I can assure you it was not intentional.

I hope that you will enjoy the remainder of your New Zealand holiday and I wish you all the very best for the new year.

Feel free to contact me direct if you wish to discuss the matter further.

Kind Regards,

Rudolf Kilian
GO Management
GO Rentals

S T's avatar

S T

Malaysia

Ranking: 1/10

Very bad after rent service. Car was accidentally hit by someone in the car park. We do paid for the damages and request the photos of repaired work done to support for the travel insurance claim.Emailed them for few times and waited for a month still no news about the photos I have been keep asking for the photo in the email but they choose not to reply as i feel like they never even care about my request.

I dont think i will recommend to the others with such a services.

Reviewed almost 5 years ago

GO Rentals - New Zealand Car Rental responds:

Dear Customer,

Thank you for taking the time to voice your concerns in this regard. I have investigated the matter with our claims team and it is evident that you have received all the documentation relating to your claim including images of the damage, a quote to repair the vehicle and your rental documentation with GO Rentals.

I am aware that you are still waiting for photos to be taken of the vehicle showing the repaired area, unfortunately due to the time of the year all our vehicles are booked back to back however these will be completed and forwarded on as soon as the vehicle returns from hire in the new year.

I sincerely hope that the matter has been resolved to your satisfaction, regrettably the timeframe in which the matter was resolved was delayed outside of our control and I would like to apologise for any inconvenience you might have suffered as a result.

I wish you all the very best.

Rudolf Kilian
GO Management
GO Rentals

Mélanie Bey's avatar

Mélanie Bey

France

Ranking: 8/10

Was happy with them until I found out a week after we dropped the car in Wellington that $25 were taken from my bank account, without even letting me know...
After sending an e-mail, I've learned it was because we didn't do the full tank, which we actually did just before dropping the car. We even showed the ticket from the service station to the employee, everything was fine...
Obviously, after that, we just throw the ticket away so we don't have anything left to contest...
Anyways, it means that these people allow themselves to just take the money out of your bank account as they think best...
Be careful!

Just a quick update to say that the problem has been solved, I've got my money back. Thank you.

Reviewed almost 5 years ago and experienced in November 2014

GO Rentals - New Zealand Car Rental responds:

Dear Melanie,

Thank you for taking the time to voice your concerns in this regard. Our Wellington Branch Manager has confirmed that he has since been in contact with you and has managed to resolve the matter on your behalf.

My sincerest apologies on behalf of GO Rentals for any inconvenience you have suffered as a result.

I wish you all the very best.

Rudolf Kilian
GO Management
GO Rentals

Alan Thomas's avatar

Alan Thomas

United Kingdom

Ranking: 9/10

The car was good, the on site service extremely friendly, location convenient, and I felt it overall was extremely good value. In a previous review I mentioned the problem I had in getting Go Rentals to follow up on an insurance claim, I'm delighted to say they have now responded and fully resolved the situation.

Reviewed almost 5 years ago and experienced in October 2014

GO Rentals - New Zealand Car Rental responds:

Hi Alan,

We are pleased we were able to resolve this issue for you.

We hope to see you again soon.

Enjoy the holidays and Merry Christmas from the team here at GO.

Mike Kemp's avatar

Mike Kemp

New Zealand

Ranking: 8/10

When I rented the car my initial experience was very positive. Good car good price good service. Unfortunately there was a problem with the bill which took an unacceptable amount of time to resolve. I am pleased to say the matter was finally resolved to my complete satisfaction. I therefore would.not hesitate in recommending the Wellington branch of Gocar

Reviewed almost 5 years ago

GO Rentals - New Zealand Car Rental responds:

Dear Mike,

Thank you kindly for your feedback in this regard. I have touched base with our Wellington Branch
Manager and he has confirmed that he has since spoken to you and is working on having the
matter resolved for you as soon as possible.

Please accept my sincerest apologies on behalf of GO Rentals for this untimely resolve.


I wish you all the very best for the festive season.


Rudolf Kilian
GO Rentals

Andy Wright's avatar

Andy Wright

New Zealand

Ranking: 10/10

Just came back to NZ to visit family. Used GO Rentals again and they were fantastic. So helpful and friendly and hassle free. Just what you need when on holiday!

Travelled to Auckland from the UK for my sons wedding. We hired from the Airport branch and they were so helpful! We were picked up at the airport and were whisked straight to the branch where everything was so easy. The car was nice, new and clean and we were in and onto the road within 10 minutes. When we decided halfway through the trip we wanted to use a GPS they were more than accommodating letting us pick one up from another branch. Dropping off our car was just as easy, before we were taken back to departures with another smile. Every step was made as simple as possible. See you on my next trip!

Reviewed over 2 years ago

Cam Perrin's avatar

Cam Perrin

New Zealand

Ranking: 9/10

I hired my Go Rentals car a few times now & the Staff were great and the hire was easy everything explained well so I could be on the road and off to where I was going.

Reviewed almost 5 years ago and experienced in June 2014

Lucy Curno's avatar

Lucy Curno

New Zealand

Ranking: 10/10

Go Rentals provided a fantastic car rental experience. I hired the premium hatch Toyota Corolla and drove from Wellington to Auckland via a few cities on the way. The car itself was perfect, practically brand new, comfortable, and amazing to drive long distance. I highly recommend it. The pick up and drop off were a breeze and staff and both ends were very helpful.

I recommend Go Rentals to anyone considering using them!

Reviewed almost 5 years ago

Peter Ward's avatar

Peter Ward

Australia

Ranking: 10/10

We have been using GO Rentals for 3 years, their service and friendliness as well as their fleet of vehicles are more than exceptional. We have no hesitation in recommending GO Rentals to family and friends.

Pete & Vicki Ward
Greystanes NSW
Australia

Reviewed almost 5 years ago

Johnny Langridge's avatar

Johnny Langridge

United Kingdom

Ranking: 10/10

We have spent the past year travelling and have used many different hire companies over the past 12 months. We picked up our little Corolla from GO! (GBP28) at the Auckland depot in the middle of January and returned it to Christchurch at the end of February. I have to say they were the most helpful and wallet friendly car hire company we have come across! We only originally rented the car for 4 weeks, but after starting our journey around New Zealand, it quickly became apparent that this would not be long enough! The staff at both the Auckland & Christchurch depots were kind enough to allow us to keep the car for an extra couple of weeks even though it was already booked elsewhere. Very helpful indeed. We will definitely be using Go again in the future!

Reviewed about 5 years ago and experienced in February 2014

Matt Dickinson's avatar

Matt Dickinson

Australia

Ranking: 10/10

We hired a manual corolla for the day from the Christchurch depot.

We didn't have a booking and instead rocked up at their airport depot. Right from the get go staff were amazingly friendly and attentive. The customer service was unlike anything we'd experienced before. It was more like dealing with a close friend then a business! The price was reasonable also with the top level of insurance completely removing the excess and bond.

The car itself was in great condition and I could not fault it one bit. Our flight out of CC was at 6am so we had to do an after hours drop-off. The process was well thought and planned. We dropped the vehicle off at one of the hotels near the airport and were then transferred to the airport by the hotel. The whole experience took a total of 5-10 minutes and was completely stress free.

I would highly recommend GO rentals and would only hire from them again when in NZ. I only wish that they had a presence in Australia, our car rental companies could learn a thing or three from GO!

Thanks for a unforgettable experience.

Matt & Paul

Reviewed about 5 years ago

George Mykytenko's avatar

George Mykytenko

Australia

Ranking: 10/10

This was out third rental with GO.
Rented a Rav4 from Go at Auckland Airport.
BOOKING NO. 292871
The service was excellent.
Easy process.
Returned 10 weeks later.
Staff very helpful.
Will rent again next time in NZ.

Reviewed over 4 years ago

Mark Stables's avatar

Mark Stables

Philippines

Ranking: 9/10

After searching the web for several days I wanted to find the best deal for an 18 day rental, with the newest car possible rather an "old banger". Go rentals was website is easy to use, clear and concise.

Unfortunately I was denied boarding the aircraft in Sydney for visa technicalities and advised Go immediately. They were totally empathetic to my situation and communicated with me to say they could still accommodate my request in coming days. Due to the need to repurchase flights I could not continue my journey. Go did not stick to the "fine print" as some Companies would have and charged me the absolute minimum fee to cancel. Very appreciative of their compassion in what was an expensive and stressful situation for me. Well done Go rentals...I will use you again in the future.

Reviewed over 5 years ago

Gena Bond's avatar

Gena Bond

Australia

Ranking: 10/10

Great services, always such a quick easy process. Thanks Go Rental

Reviewed over 5 years ago

Guy Warwick's avatar

Guy Warwick

New Zealand

Ranking: 9/10

excellent service, friendly staff would highly recommend

Reviewed over 5 years ago and experienced in January 2014

Dorene Petersen's avatar

Dorene Petersen

United States

Ranking: 10/10

Go Rentals is the most friendly accommodating car rental I have ever used and I have rented cars worldwide! Firstly I got exactly what I ordered on the internet a "new car" and secondly they could not have been nicer about dropping of the car at the hotel! Next visit to NZ for sure I will be renting from them! Oh lastly the price was awesome way less then Hertz or Avis and a special kudos to Jess! Thanks Dorene

Reviewed over 5 years ago

Adrian Rowe's avatar

Adrian Rowe

United Kingdom

Ranking: 10/10

Its the second time we have hired a car from Go this time for 8 weeks,they make everything so simple and with a friendly smile.The car was clean and reliable only problem was with the tunnel operators who tried to fine me twice for paid trips,but the guys at Go soon sorted them out.Will be returning in 2015 and going back to Go rentals without a doubt !!!

Reviewed over 5 years ago and experienced in February 2014

Hilary S's avatar

Hilary S

New Zealand

Ranking: 10/10

We used Go Rentals for the first time in June 2014 and it wont be the last time. Yazz made renting a car easy and hassle free. Great service. Thanks

Reviewed over 5 years ago and experienced in June 2014

Frankie Taylor's avatar

Frankie Taylor

New Zealand

Ranking: 9/10

We hired a great vehicle from Go Rentals in January 2012. The staff were fantastic and very helpful. The car was clean and tidy and very reliable.

Reviewed over 5 years ago and experienced in January 2012

Kim's avatar

Kim

New Zealand

Ranking: 9/10

Great little car, good rate, very helpful staff especially getting me onto the motorway

Reviewed over 5 years ago and experienced in January 2012

Cristin Waite's avatar

Cristin Waite

New Zealand

Ranking: 9/10

Just had the BEST experience I've ever had with a car rental company, your GO Queenstown team were delightful. Super friendly, very genuine and we were on our way in no time at all. Nice one!

Reviewed over 5 years ago

Julianne Nankervis's avatar

Julianne Nankervis

Australia

Ranking: 10/10

Loved the friendly staff and the way they conducted everything involving our car hire in Feb of last year. I had hired a car through Go Rentals in 2011 and was so impressed that I just had to go through the same company again. We are visiting NZ again next month, so obviously we will be hiring a car through Go Rentals again. Thanks Go Rentals, you're awesome :)

Reviewed over 5 years ago and experienced in February 2013

Yvonne Shaw's avatar

Yvonne Shaw

Australia

Ranking: 9/10

I have used Go Rentals on numerous occasions in both North and South Island. Apart from the competitive rates, the cars are clean and mechanically sound and the staff are super accommodating. They are my #1 choice and have recommended them often. Keep up the great work guys and gals!

Reviewed over 5 years ago and experienced in October 2013

william van hout's avatar

william van hout

Australia

Ranking: 10/10

We have used Go Rentals for all our car hire needs for the last 15 years.
The rates are very favourable & in all the times we have rented vehicles from them, ChCh or Auckland, we have never had a problem with any vehicle. We come over from Oz each year. The staff are friendly & courteous. Thanks Go Rentals.

Reviewed over 5 years ago and experienced in September 2011

Si Shan Ng's avatar

Si Shan Ng

Singapore

Ranking: 9/10

We rented the car for about 5 days but they based on the time that we rent and return the car, so we were charged at 4.4 days. I was impressed and felt it was really fair. I had sent couple of e-mails to them before confirming the rental and the staff replied really quickly. The vehicle was clean, comfortable, price was reasonable, staff are friendly. I would recommend Go Rentals to anyone in Auckland. :)

Reviewed over 5 years ago

Jeff Smith's avatar

Jeff Smith

Australia

Ranking: 9/10

Our 1st ever holiday to NZ in 2012 was thoroughly enjoyable. We hired a vehicle from Go Rentals and travelled from Christchurch to Queenstown doing the things tourists do. Go Rentals service was excellent and the vehicle was clean, comfortable and hassle free. We were to return the vehicle to Christchurch but circumstances changed and we had to fly out of Queenstown and the staff at Queenstown were very understanding and allowed us to return the vehicle to them. Apart from the rates being very good we were that happy that we will be using them again on our upcoming holiday back to NZ. The only downside is that their depot is not at the terminal, but a small price to pay given the rates we are paying. I hope our next experience with using them is just as good as the first!

Reviewed over 5 years ago and experienced in August 2012

Revathi Kandasamy's avatar

Revathi Kandasamy

Singapore

Ranking: 9/10

Hassle-free and speedy service. Keep up the good work!

Reviewed over 5 years ago and experienced in November 2013

Kim Peachey's avatar

Kim Peachey

New Zealand

Ranking: 10/10

I have used Go Rentals Auckland twice and have a further 2 bookings with them. Staff have always been profesional, friendly and and very infomative. The pink logo makes them easy to spot from the road. I woudl recommend them to anyone.

Reviewed over 5 years ago and experienced in March 2014

Chris Howlett's avatar

Chris Howlett

New Zealand

Ranking: 9/10

I have used this vehicle rental company three times now.
On every occasion all of the staff that I dealt with on-line or at the depots were extremely helpful, knowledgeable and considerate to the questions I posed. Their suggestions of the vehicles I used were just right for the purpose I wanted. They are presented immaculately. Pickups from the airport terminals were appreciated and also on time!

Reviewed over 5 years ago

Mark Spemann's avatar

Mark Spemann

Australia

Ranking: 10/10

We have now used GO Rentals twice and have found them very friendly and professional in how they interact with their customers. We are going to use them again in December and well tell all our friends about them. Keep up the awesome work. Well Done

Reviewed over 5 years ago and experienced in April 2014

Debbie Clegg's avatar

Debbie Clegg

New Zealand

Ranking: 10/10

We have just returned from Queenstown and booked with Go Rentals last minute. The team down at Queenstown are fantastic, from the phone call we made on arrival they were there within 2 minutes to pick us up, our car was ready and we were away within 10 minutes. The same thing on our return. This company offers fantastic deals and nice new cars.
Thank you to the fantastic team at Go rentals we certainly recommend you!

Reviewed over 5 years ago

Jacqui Miyabayashi's avatar

Jacqui Miyabayashi

Japan

Ranking: 10/10

We have had the pleasure of renting the same car on two separate occasions from Go Rentals at AKL INT airport. The service provided has been nothing short of exceptional, from the pick-up at the airport to the friendly procedures at the office, pain-free drop off back at the terminal. The Touring Car has been great for our family of four to take skiing - no worries getting up the road to the ski fields and having chains put on, etc. We plan to return again in 2014.

Reviewed over 5 years ago and experienced in August 2012

James Crosbie's avatar

James Crosbie

Singapore

Ranking: 10/10

Prompt response to online enquiries. Great follow up on further questions regarding my booking. Efficient customer service. I am also a returning customer. I would recommend this company to friends and family anytime.

Reviewed over 5 years ago and experienced in January 2014

Denise Forbes's avatar

Denise Forbes

Australia

Ranking: 10/10

Great team of people, always very helpful and go the extra mile. Have been using Go Rentals through Wellington twice a year for a week each time. for the last five years. Vehicles and organisation and people are superb. Not even one minor problem!

Denise Forbes, Airlie Beach, Whitsundays Nth Qld

Reviewed over 5 years ago

courtzt's avatar

courtzt

Australia

Ranking: 10/10

Go Rentals were excellent when we rented a Rav 4 to take to the ski fields. Collection of the car wasn't a hassle, and we got a good price also. Early on in the rental we had some trouble with the brakes, and when we took the car back it was replaced swiftly at no cost. Return of the car also wasn't a problem, and proximity of the depot to the Queenstown airport was extremely useful. Highly recommended!

Reviewed over 5 years ago and experienced in September 2013

J H's avatar

J H

New Zealand

Ranking: 10/10

I rented a Compact Auto from CHC airport which my partner and I picked up at 10pm. We returned it to AKL airport at the end of out trip. The service we recieved was absolutely fantastic from the start. Not only were all staff members friendly and able to provide travel advice, the price of the car itself was more than reasonable (a relocation deal) and picking up afterhours was a breeze. The car drove like a dream and I would reccommend it to anyone! The product and service we recieved met and exceeded our expectations. I work in customer service, so this very important to me. Well done GO, we'll be back.

Reviewed over 5 years ago

Rowyn Rutene's avatar

Rowyn Rutene

Australia

Ranking: 10/10

We got the best deal in August last year with Go Rentals, with there relocation deal. We picked up from Christchurch airport, a Toyota Rav4, nice & spacious, had the vehicle for 16 days, dropped off at Auckland airport, hadn't been back to NZ for 16 years, our 2 children with us, who hadn't even seen NZ at all.
All we paid for the rental was $19NZD a day,amazing price!! So we drove from Christchurch, stayed in Nelson 4 days, crossed over on the ferry, drove up to Taupo, stayed a week there, had an awesome time. Thanx Go Rentals for the vehicle, & the great deal. Would definitely recommend them to anyone!!

Reviewed over 5 years ago and experienced in August 2013

Elaine Buck's avatar

Elaine Buck

Australia

Ranking: 10/10

This company is a breath of fresh air. They are so efficient and friendly, with an efficient service from airport to depot upon arrival and visa versa on departure. The drivers are always upbeat and helpful and service at the office is swift and efficient, allowing quick departure on your holiday. The return experience is even better, drive in and immediately your car is checked over, your bags moved to the delivery van and you are whisked away to the airport for departure...... Love it! The cars are in almost perfect condition, always clean and after about 5 rentals with them, I wouldn't go anywhere else. A totally awesome experience ...... Well done guys and gals, in today's market, you are right up there.....an example for others! Thank you!

Reviewed over 5 years ago

Lisa Butland's avatar

Lisa Butland

New Zealand

Ranking: 10/10

Awesome company to deal with, no hassles at all.

Reviewed over 5 years ago and experienced in April 2012

Marielle Stuij's avatar

Marielle Stuij

Ranking: 6/10

Very good company, friendly staff and a clean and nice car. But be sure that you are fully insured because the handling of damage is not well managed.
We got some damage on the car (only a few scratches) which was not our foult. We informed the company right away about this. It took a long time before a part of our deposit was reduced to the actual amount of the damage and it is still unsure how the company tries to file the damage at the insurance company of the people responsible for the damage.

Reviewed over 5 years ago

GO Rentals - New Zealand Car Rental responds:

Dear Marielle

Thank you kindly for providing us with your valuable feedback around your personal experience with GO Rentals. I am pleased to hear that you were happy with our team and the quality and standard of your rental vehicle, which contributed to a mostly positive experience for you.

From your feedback above it is clear that you have some concerns around our damage process and I will endeavour to address these concerns. Our damage process can be broken down into phases. Phase one mostly covers the identification and confirmation of new damage. At this stage you will be required to pay your relevant excess and complete damage acknowledgement forms to provide GO Rentals with the necessary information to pursue a potential third party. Phase two is focussed around confirmation of liability. Both parties will have provided a statement of events.

Phase three is the recovery stage of the process. Once GO Rentals have confirmed liability negotiations for recovery will commence. This part of the process can become very drawn out and situations where uninsured parties are involved often result in no recovery at all. Once full recovery of our costs has been received from the other party, GO Rentals will immediately reimburse any remaining damage charges back to you, however unsuccessful recoveries will not result in a refund.

Accidents and damage can cause a lot of stress and GO Rentals do our level best to manage this process on behalf of our valued customers. We understand the importance of a positive outcome and a memorable experience and as a result will continue to look for ways to improve our systems and processes.

Marielle, our system indicates that you have since been reimbursed in full and that the matter has drawn to a close. I sincerely hope that my response has given you more perspective around our process and the fact that delays are brought upon by external factors that are out of our control.

I wish you all the best.
Rudolf Kilian

Suzanne Ambrose's avatar

Suzanne Ambrose

United States

Ranking: 10/10

Have been coming back for many years....always courteous and polite, prompt and well kept cars. Mostly competitive value for money on the car rentals

Reviewed over 5 years ago and experienced in June 2013

Marta Cameron's avatar

Marta Cameron

Australia

Ranking: 8/10

We hired out a Hyundai Getz. The service was good and the rental price was very good. The car performed very well. Will use the company again

Reviewed over 5 years ago and experienced in December 2013

GLenn Sandoval's avatar

GLenn Sandoval

New Zealand

Ranking: 10/10

We had accidentally booked a car at the wrong location. Will Dickens at Go Rental managed to quickly fix the situation and we were on our way. Really helped us out. We prefer Go Rentals because they have nice cars at good prices. They are nicely located within walking distance of the airport.

Reviewed over 5 years ago

Ruth Gibb's avatar

Ruth Gibb

New Zealand

Ranking: 9/10

I have always found the staff to be friendly and efficient. The cars are in excellent condition and meet my expectations consistently. My first choice every time.

Reviewed over 5 years ago and experienced in February 2014

Trevor Sangster's avatar

Trevor Sangster

Australia

Ranking: 8/10

Just like family!

Reviewed over 5 years ago and experienced in August 2013

sharon friedman's avatar

sharon friedman

United States

Ranking: 10/10

I have been in constant email correspondence with two people at your company. The first contact was with Jess, and the second with Emma Canute. Both were absolutely delightful, helpful and wonderful to work with. Emma helped me reserve my rental on line, suggested the App to help navigate, referred me to another car rental company in the areas that you do not represent.
I don't arrive in Christchurch until Nov. 7, but I can't wait to get there.

Reviewed over 5 years ago

lyle johanson's avatar

lyle johanson

Canada

Ranking: 10/10

One of the best car rental companies anywhere!
Wonderful service, great product. Couldn't be any better...

Reviewed over 5 years ago and experienced in February 2014

Guy Merewether's avatar

Guy Merewether

Australia

Ranking: 8/10

Very impressed with the service and car Thanks to Yazeed at Auckland depot

Reviewed over 5 years ago

Hugh King's avatar

Hugh King

Australia

Ranking: 10/10

Rented a car with Go from Queenstown Airport for a week. Excellent value, really efficient and friendly service - thank you Sam Dargan! Would thoroughly recommend them over and above the other 'big names'. Will be back . . . .

Reviewed over 5 years ago

Ana Guzowska's avatar

Ana Guzowska

Australia

Ranking: 10/10

Excellent service, friendly staff. Good all round!

Reviewed over 5 years ago

Peter   Soucek's avatar

Peter Soucek

Australia

Ranking: 10/10

Having used Go Rentals on our 4 visits to New Zealand my wife and I have always found the staff friendly and professional from making the booking to handing back the keys and being dropped off at the airport. On our last visit I was silly enough to leave my video camera (hidden under the passenger seat) in the car and did not notice it missing until we arrived back in Melbourne. On contacting Go rentals the staff as usual were more than helpful and it wasn't long before I received an email that it had been found and that they would post the camera to my home address at their expense. How good is that! A huge thank you to the staff at Go Rentals Christchurch Airport. I could not recommend them more highly for their service.

Reviewed over 5 years ago

Vivian Fatupaito's avatar

Vivian Fatupaito

New Zealand

Ranking: 10/10

Found all staff very professional, courteous and helpful. Have used them numerous times over the past 5 years and will continue to do so in the future.

Reviewed over 5 years ago

Steve Anich's avatar

Steve Anich

Australia

Ranking: 10/10

Being a frequent rental car user with Hertz & Avis etc I was blown away with the Go Rental team. Firstly you save about 33% on the daily rates and secondly the customer service is an amazing experience. All the staff are so friendly it is unbelievable and they make you feel part of their family. Highly recommended.

Reviewed over 5 years ago and experienced in December 2013

Russell Righton's avatar

Russell Righton

Australia

Ranking: 8/10

Excellent service from a company which met all my expectations. The hire car proved to be reliable and economical. The paperwork was done efficiently and quickly. I would hire cars from this company again.

Reviewed over 5 years ago and experienced in May 2013

Bryre Arnott's avatar

Bryre Arnott

New Zealand

Ranking: 8/10

Good price and service. Happy with range of cars and their location to auckland airport and to my home address.

Reviewed over 5 years ago

Graeme Bulling's avatar

Graeme Bulling

New Zealand

Ranking: 10/10

Very convenient for Queenstown car rentals. Close to Airport, pick up and drop off service is free, and very good range of vehicles and prices.

Reviewed over 5 years ago

Jan Leader's avatar

Jan Leader

Australia

Ranking: 10/10

friendly and helpful service. good reliable vehicle.

Reviewed over 5 years ago and experienced in March 2013

Paul van der Meer's avatar

Paul van der Meer

Australia

Ranking: 10/10

It was my first experience with this company, the booking worked well, the team had the car waiting after hrs for me to drive off at 1am. The vehicle was great and immaculate. Drop off was easy and they dropped me off at the terminal. I will be using them whenever I fly back to NZ.

Reviewed over 5 years ago and experienced in November 2013

Zbig Dusky's avatar

Zbig Dusky

New Zealand

Ranking: 6/10

Good, clean and reliable cars and very efficient internet booking system, but misleading information about their courtesy transfers and poor customer service (over the phone).

I stopped in Auckland for a couple of days on my way up north. I booked a car with Go rentals because of their good offer and great reviews. As I was staying in the CBD I was a bit concerned about their location . I only decided to go ahead with the booking when I read that GO Rentals offers a courtesy transfer service from "your Auckland central city accommodation and surrounding accommodation providers close to our branch" (as per their website).

I called them 2 hours before the pick up time and kindly asked for a transfer from my central Auckland accommodation. The lady on the phone asked if I was a guest of any hotel. I replied that I wasn't (I was staying with my friends), but if necessary I could walk to a nearby hotel I suggested a few. I also suggested Auckland Uni as it's close both my friends' place and to the motorway. The lady said this was against their policy and that I must be a hotel guest in order to qualify for transfer. I asked her if they would offer me a transfer if I had lied that I was a hotel guest and simply waited for them at the lobby of the quadrant hotel. She implied that, that's something I should have done. I found this absurd. Putting aside the fact that the word "accommodation" doesn't mean "hotels only", I found it odd that I should lie in order to qualify for their "courtesy" service. I hanged up. The lady called me back some time later saying that they might pick me up from sky city. I declined as it was too far for me to walk there with all my luggage and besides I was quite angry at that point. I took the bus, picked up the car and travelled all the way back to town to pick up my luggage.

In sum, while I was happy with the price and the quality of the car, I doubt I will be using Go rentals in the future

Reviewed over 5 years ago

GO Rentals - New Zealand Car Rental responds:

Dear Zbig Dusky,

Thank you for taking the time to provide your feedback in this regard. We are very pleased with your positive feedback around the quality of our vehicles and the efficiency of our online booking process. It is however regrettable that you have had some frustration with your courtesy transfer from your Auckland city location and that your dealings with our team in this instance was less than desirable.

GO Rentals prides ourselves in delivering a level of service that is above standard and in line with customers expectation. Providing courtesy transfers is certainly a means of adding value to the customer experience especially when you consider the convenience of being collected from your accommodation and being delivered to the rental car depot in very little time.

However to ensure we do not over promise and under deliver we have to be very clear on what we can and cannot commit to from a business perspective. These commitments should be reflected in our verbal communication as well as online. From your feedback it is clear that GO Rentals fell short of our goal in this instance and I sincerely apologise on behalf of the business for any inconvenience you might have suffered as a result.

We are aware that the content online regarding our courtesy transfer service need to be revised in particular the notice of such a request and our ability as a business to only collect from a hotel or motel accommodation. Rest assured work is already on the way to rectify the issue. Furthermore, the matter has been investigated at a branch level and I would appreciate if you could contact me directly at rudolf.kilian@gorentals.co.nz to help iron out any discrepancies in order to bring this matter to a close.

Once again thank you for taking the time to voice your concerns, GO Rentals appreciates the opportunity to follow up on your feedback and improve our service accordingly.

I wish you all the very best.

Rudolf Kilian
Fleet Manager

Jonathon Hannon's avatar

Jonathon Hannon

New Zealand

Ranking: 10/10

I am a return customer - says it all really!

Reviewed over 5 years ago and experienced in January 2014

Brian Griffiths's avatar

Brian Griffiths

United Kingdom

Ranking: 9/10

Rented a Corolla from Christchurch airport for 36 days in January and dropped it off at Auckland airport. This followed an Auckland to Auckland 5 week hire the previous year.
I had no problems at any time and the staff were efficient and friendly. There were some very minor scratches on the bumper but these caused no problems when the car was returned.

Reviewed over 5 years ago and experienced in January 2014

Neil C's avatar

Neil C

United Arab Emirates

Ranking: 10/10

Everthing went so well. Got an attractive price for the car which was very clean and only 1 year old or newer, perfect inside and it drove like a dream. The staff were always cheerful, helpful, positive both before renting and after returning the car.

Reviewed over 5 years ago and experienced in April 2013

Victoria Buckley's avatar

Victoria Buckley

Australia

Ranking: 9/10

Had a good rental experience, fitted car seat for us and helped with my bags which was nice. Good price, Will use them again.

Reviewed over 5 years ago and experienced in October 2012

Kees M's avatar

Kees M

Belgium

Ranking: 9/10

After returning home last week, I just like to let you know we had a wonderful holiday in New Zealand were we stayed approximately 4 1/2 weeks before we left to visit Singapore, Malaysia,Dubai and returned to Belgium.
This magnificent NZ holiday was also supported by GO Rental. Your service in Christchurch was really friendly, helpful and very efficient. Returning the car in Auckland again simple and fast with always a smile. Your help to inform and book the Ferry for us was quite efficient!
Even a broken window in Whangarei was solved rapidly. The chosen car was perfect for traveling around for a fait price and if we should return in the future, we will be happy to come back to Go Rentals!

Reviewed over 5 years ago

yvette black's avatar

yvette black

Australia

Ranking: 10/10

Always helpful and prompt. . Very friendly

Reviewed over 5 years ago and experienced in December 2013

Larry Harden's avatar

Larry Harden

Australia

Ranking: 10/10

I have used Go Rentals three times now and each time the phone operators and staff at the depots have been pleasant to deal with and have always provided very competitive car hire rates. I would have no hesitation with hiring with Go Rentals again next time I am in NZ and need a rental car.

Reviewed over 5 years ago

Carey Rosvall's avatar

Carey Rosvall

Australia

Ranking: 10/10

We found Go Rentals to be a very friendly experience, the car was very satisfactory and drove well. Loved the pick up and drop of system and found each person we dealt with were friendly and very helpful. We will recommend them to everybody that needs a rental car whilst travelling around New Zealand.

With sincerity

Carey Rosvall

Reviewed over 5 years ago and experienced in August 2013

Bernd Reich's avatar

Bernd Reich

Germany

Ranking: 8/10

False fon number on confimation mail!

Long time to wait at AKL domestic for shuttle to pick up station. Even long time to wait for paperwork at pick up station.

However short and fast drop off proceder.

Friendly, patient and helpfull WILLIAM DICKENS at AKL gorentals station at any time.

Car works successfully.

Reviewed over 5 years ago

GO Rentals - New Zealand Car Rental responds:

Hi Bernd,

Many thanks for your valuable feedback, I’ve double checked the phone numbers we provide on our email confirmations and called them this morning.

We offer a local Freephone number as well as a standard number which you can call from an overseas mobile, both of these are functioning perfectly today, I’m not sure what the issue was on the 1st of March when you collected your car, any further feedback would be greatly appreciated.

Please do accept my sincere apology for waiting times at the terminal and at the branch, there are occasions when we have lots of customers arrive at the same time which can cause delays. I’m really glad that William looked after you so well and the rest of your experience was solid and our vehicle performed well for you. I trusty you enjoyed your time in New Zealand.

All the very best

James Dalglish
GM - GO Rentals
James@gorentals.co.nz

Helen Floyd's avatar

Helen Floyd

Australia

Ranking: 10/10

Great value rental cars. We did over 1700 km with no problems. The pick up from the airport service is great, no hassle and the staff are all really helpful and friendly.

Reviewed over 5 years ago

alex knowles's avatar

alex knowles

United States

Ranking: 8/10

Go makes it happen, they deliver on time and the cars run nicely.

Reviewed over 5 years ago and experienced in November 2013

kiwiwine's avatar

kiwiwine

Australia

Ranking: 10/10

Love your friendly service - staff offer great advice. Choice of cars from brand new to nearly new all at very reasonable prices! Thanks Go Rentals - great company to rely on.
Kiwiwine

Reviewed over 5 years ago and experienced in November 2013

Cat C's avatar

Cat C

New Zealand

Ranking: 2/10

We thought we had got a reasonable deal until we picked up the car. Full of hidden add-on costs including insurance. They even charge $5 when they pick you up from the airport!
Had to wait 1hr 30 mins at the office for the paper work to be completed and for them to find our car!
Very disappointed. Wouldn't use them again.

Reviewed over 5 years ago

GO Rentals - New Zealand Car Rental responds:

Hi Cat C,

Many thanks for your very valuable feedback. I’m incredibly disappointed to hear about your waiting time at AKL Airport and can’t apologise enough on behalf of the business. We do pride ourselves on excellent customer service and on this particular occasion we certainly have not delivered for you. I am aware that the team were short staffed last week, that mixed with a very busy few days did lead to some waiting time on Thursday and Friday afternoons. Please don’t take this as an excuse or a justification, it certainly isn’t your issue to deal with and we clearly should have been better organised.

With regard to your comments on hidden costs and insurance. GO Rentals have recently launched our new website and we have taken particular care to ensure transparency with regards to our processes and policy. Our online booking process requires you to select your preferred insurance option for your hire. On this page immediately below where you make your selection is a very clear reference towards the pre-authorisation process.

GO Rentals have also included the same reference in the online check in process, as well as on your email confirmation with the GO basic insurance option. The terms and conditions online also have a comprehensive explanation around our bond requirements and the pre-authorisation process. It is also part of our sales process and our teams are more than happy to assist with any queries.

The Airport access fee is something Auckland Airport charge us for entering the pickup zone to collect you from the terminal, this fee is simply passed on to you and also totally transparent on our website.

Cat C, I’m really disappointed with the level of service you received and would like to re-compense you somehow. Please drop me a line on james@gorentals.co.nz I look forward to hearing from you.

All the very best

James Dalglish
GM – GO Rentals

Arthur Dallas's avatar

Arthur Dallas

Australia

Ranking: 9/10

I am pleased to share my experience with hiring with Go Rentals. I am a regular traveller to NZ were I always use Go Rentals who provide me with excellant service inparticular to after hours pick up and drop offs.

I have no hesitation in recommending Go Rentals to other NZ travellers.

Happy travelling
Arti

Reviewed over 5 years ago and experienced in January 2014

Bron Martin 's avatar

Bron Martin

New Zealand

Ranking: 10/10

Dealt with will out at the Auckland Airport branch and he went beyond the call of duty to help me out after I'd missed my flight. His friendly can-do approach brightened up an otherwise rubbish day. Thanks Will!

Reviewed over 5 years ago

paul beacock's avatar

paul beacock

United Kingdom

Ranking: 10/10

Go Rentals were the first people we were in contact with when we started our NZ trip. They were very friendly and helpful and the cars (we had 2 Toyota Corollas) were clean and well presented even though they were not brand new. Based on their prices, their staff and condition of the cars we most definitely use them again if we ever get to NZ again.

Reviewed over 5 years ago and experienced in January 2014

R Q's avatar

R Q

Australia

Ranking: 10/10

I called last minute to hire a car for my mother who was flying in for a family emergency. the service was exceptional from start to finish.
Thanks to the team for all your help!

Reviewed over 5 years ago and experienced in January 2014

Bob Denham's avatar

Bob Denham

Australia

Ranking: 10/10

Having used various car hire companies over the years,when looking for a vehicle to suit for 2 couples I obtained a number of quotes and on viewing Rankers site decided to hire with Go Rentals, it was a great experience from booking with Daniel at H/O, pick up at Wellington Airport thanks to Paul at Wellington depot we where soon under way in a late model Toyota Previa
in spotless condition, over the next 17 days we travelled a large part of the Nth Isd, the only problem the GPS packed up, but a phone call to William Dickens at the Auckland Airport branch had that replaced the next day as we passed by,a pleasure to do buisness with you people,will pass the word for you here in Qqeensland.

Reviewed over 5 years ago

D B's avatar

D B

United States

Ranking: 9/10

Our experience with Go Rentals at the Auckland Airport was pretty normal for a rental car company. The staff were very friendly and informative which was very nice after our long flight. I was surprised that we were charged for the 2 minute shuttle ride from the airport to the office, but it was only $5. The return staff was exceptionally helpful as they called our hotel to arrange our pick-up from the airport. Special thanks to William Dickens and Ash for that pleasant return experience.

Reviewed over 5 years ago

Tony Redman's avatar

Tony Redman

United Kingdom

Ranking: 9/10

We collected a SUV from Go Rentals in Auckland after a long and tiresome flight. The service was warm, friendly and very professional. The service staff explained the hire terms in great detail and were very professional and meticulous. All aspects of the contract including breakdown procedures, fuel options etc were covered and the "walk around inspection" of the vehicle was detailed and thorough. We are due to hire another SUV within the next few weeks and are more than confident that we will receive the same high standard of service and courtesy. We would definitely recommend GO Rentals to those wishing good value and great service.

Reviewed over 5 years ago

Michael  Haworth's avatar

Michael Haworth

United Kingdom

Ranking: 10/10

Go rentals are great. We have used them a few times with no trouble. They even collect the car from our airport motel when we return from NZ to the UK. We will certainly use them again and recommend them to friends.

Reviewed over 5 years ago and experienced in July 2013

Wade B's avatar

Wade B

New Zealand

Ranking: 10/10

Great service, great price and a modern fleet of cars that have been well maintained. Even offer free pickup/dropoff to the Airport (Yazz). Would definietly recommed Go Rentals

Reviewed over 5 years ago

Zan Ferant's avatar

Zan Ferant

Ranking: 10/10

Really good and smooth service, no problems what so ever. Would highly recommend.

Reviewed over 5 years ago

Martin Carney's avatar

Martin Carney

Germany

Ranking: 10/10

Straightforward no messing car hire

Reviewed over 5 years ago

Rani Alexandra's avatar

Rani Alexandra

Australia

Ranking: 9/10

Hi, I had a really good experience with go rentals on my last trip to Auckland. No issues with the car and really friendly reception service and helpful people at the car yard. Enjoy!

Reviewed over 5 years ago

lynn bennett's avatar

lynn bennett

New Zealand

Ranking: 9/10

Excellent rental firm to deal with. Very good phone service for international customers.Great pick up and drop off service.
Rental prices are competitive.
.

Reviewed over 5 years ago

Rodney Abbot's avatar

Rodney Abbot

United States

Ranking: 10/10

We've used Go Rentals several times when returning to visit family in NZ. The staff has been great, and we've never had a problem with the vehicles. The team at Go Rentals works to make your rental experience as easy as possible, from pick up to drop off.

Reviewed over 5 years ago

Tuan Nguyen's avatar

Tuan Nguyen

Australia

Ranking: 1/10

I understand every car hire company would have an excess of $2500 and a payment option to reduce that excess. But to ask for a $2500 bond which is not mention anywhere on their website, until you read their T&C which then can only be found right at the bottom.

Will not recommend.

Reviewed over 5 years ago

GO Rentals - New Zealand Car Rental responds:

Dear Tuan Nguyan,

Thank you for taking the time to voice your concerns in regards to our authorisation process, we understand that this has caused you some frustration.

GO Rentals have recently launched our new website and we have taken particular care to ensure transparency with regards to our processes and policy.

Our online booking process requires you to select your preferred insurance option for your hire. On this page immediately below where you make your selection is a very clear reference towards the pre-authorisation process.

GO Rentals have also included the same reference in the online check in process where you are required to verify your insurance selection as well as on your email confirmation with the GO basic insurance option.

The terms and conditions online have a more comprehensive explanation around our bond requirements and the pre-authorisation process. It is also part of our sales process and our teams are more than happy to assist with any queries.

Tuan, GO Rentals are very much aware that it is a learning curve and your feedback in this instance will be considered for future improvements.

Feel free to contact me directly if you wish to discuss the matter further rudolf.kilian@gorentals.co.nz

Kind Regards


Rudolf Kilian
OPERATIONS MANAGER

Roger's avatar

Roger

Netherlands

Ranking: 10/10

We rented their A -super cheapie. Great value for the money. Car was in very good shape. Perfect for two people with to much luggage.

Reviewed almost 6 years ago

Brian Down's avatar

Brian Down

Australia

Ranking: 10/10

We first rented from Go Rentals in 2012 and the faultless experience from our pick up from the airport to our return of the vehicle 2 weeks later set the scene for a positive introduction to NZ and an amazing holiday. So, of course, we're not even thinking of looking beyond them for our next holiday in September! This time, our car rental is more complicated (3 separate rentals) so I contacted Go Rentals by phone on 2 occasions for guidance. Their tireless efforts to accommodate our needs along with their highly professional but personable manner certainly embodies what customer service is all about. Thanks Go Rentals!!

Reviewed almost 6 years ago

NANCY BIDDLE's avatar

NANCY BIDDLE

Australia

Ranking: 10/10

Hired a Toyota Corolla from Go rentals from chch to Queenstown, and then another from Wellington to Auckland. Excellent cheerful service from staff at all ends, and the cars didn't miss a beat. Will be using them again soon for sure.

Reviewed almost 6 years ago and experienced in October 2013

Stephen Bowers's avatar

Stephen Bowers

Australia

Ranking: 8/10

Everything went well without a hitch. The vehicle had some minor scapes, but they did not charge us for them, although we did no damage ourselves and it did not affect the vehicle or our experience. I liked the 1800 number availability in Oz too. The only minor gripe was that we wanted to return the car early, but were not offered a refund for unused days. Other rental companies that I have used will do that.

Reviewed almost 6 years ago and experienced in December 2013

Jon's avatar

Jon

New Zealand

Ranking: 9/10

Prompt, efficient and courteous.
But some indication that on that particular make/model of car it takes ages for the petrol gauge to register full.

Reviewed almost 6 years ago and experienced in November 2013

Kimber Savage's avatar

Kimber Savage

United States

Ranking: 10/10

Go Rentals in Queenstown was the most enjoyable car rental I have every had. The staff were polite, professional, and very helpful. The car was clean and enjoyable. Airport pick up was efficient and drop off was the easiest I've ever experienced. I would absolutely use Go Rentals again and definitely recommend!

Reviewed almost 6 years ago

Neville Stiles's avatar

Neville Stiles

Australia

Ranking: 10/10

Car was delivered to our Auckland Hotel for no extra charge and arrived exactly on time. Was pleasantly surprised when we were given an upgrade to a near new vehicle for no extra charge. Paperwork was done quickly and staff very friendly and efficient at all times. We were on the road very quickly. Car performed beautifully at all times (as one would expect from a new vehicle). At the end of our holiday car was returned to Auckland Airport Depot and after a quick check of the vehicle by the friendly staff we were given the thumbs up. Almost before we knew it we were whisked away in the blue van on the short trip to the airport. Cannot rate this car rental company highly enough. If I could I would give them 100 out of 10! Our sincere thanks to all the Go staff which made our car rental experience so enjoyable on our holiday. Would certainly recommend them to anyone wishing to rent a car in New Zealand.

Reviewed almost 6 years ago

Neal Cox's avatar

Neal Cox

United Kingdom

Ranking: 10/10

Friendly efficient service, we were met at the airport by a member of the Go Rentals team, who took us straight to our hire car. We hired a RAV4 for our 3 week stay, which was clean, tidy and reliable. Because of their service we shall be using them again in 2 weeks time!

Reviewed almost 6 years ago and experienced in February 2008

Jennifer Taylor's avatar

Jennifer Taylor

New Zealand

Ranking: 10/10

I have used this service several times now and the staff have been friendly and courtesy. They have made the process of collecting our rental car and dropping off extremely easy and efficient. Their car prices are very realistic and they are happy to provide a service out of normal hours.

Reviewed almost 6 years ago

Tahnee Delp's avatar

Tahnee Delp

United States

Ranking: 10/10

I wouldn't go anywhere else to rent a car in NZ. The car we rented, a 2013 Toyota Corolla Hatchback, was a perfect fit for us (2 travelers). The car was great on gas mileage and it was a lot more spacious than we anticipated, which was a pleasant surprise. We loved it. The staff support alone made the experience with GO Rentals 100% worth it. A huge shout out and thank you to Daniel King, who made our reservation process and the rest of our travels borderline stress free (a little bit of stress is good!). We're not quite sure what we would have done without all of his help, wonderful suggestions and travel tips, and most importantly his patience! Looking forward to working with GO Rentals again if I'm ever back in NZ!

Reviewed almost 6 years ago

Nick Omond's avatar

Nick Omond

Australia

Ranking: 10/10

I use this company every time I'm back in Christchurch & never had a problem, staff are excellent. After hours pickup worked like a dream. Keep up the excellent service.

Reviewed almost 6 years ago and experienced in August 2013

Dave Bissett's avatar

Dave Bissett

Australia

Ranking: 9/10

We have used Go Rentals when we fly in to NZ and have found staff courteous and friendly.
The staff on the help desk have bent over backwards to help when I made a mistake with a booking . They took the stress out of the situation.
I will definitely be using them in the future.

Reviewed almost 6 years ago

Laksha Siriwardena Siriwardena's avatar

Laksha Siriwardena Siriwardena

Australia

Ranking: 9/10

Good service, car was mechanically sound and clean.

Reviewed almost 6 years ago

kathy  rabig's avatar

kathy rabig

Australia

Ranking: 8/10

We have used Go Rentals on several occasions and have found them to be very helpful, friendly and very reasonably priced.
I would have no hesitation in recommending them and I will certainly use them again.
-Kathy Rabig (South Australia)

Reviewed almost 6 years ago and experienced in September 2012

Gaileen H's avatar

Gaileen H

New Zealand

Ranking: 9/10

As we have booked with go rentals several times, we
would not hesitate in recommending the team at go rentals, Christchurch. Always very polite and helpful a
pleasure to deal with, looking forward to meeting again in
March/April, Cheers, Gaileen Hunter.

Reviewed almost 6 years ago

regi kiwi's avatar

regi kiwi

New Zealand

Ranking: 6/10

We borrowed two cars from two different car rental companies.
Between the two. Best Value was another company by a mile.
Car is newer
Cost is cheaper
Mileage of car is lower
Staff is more flexible in schedule.

Plus additional driver and other accessories are FREE

Reviewed almost 6 years ago

GO Rentals - New Zealand Car Rental responds:

Dear Customer,

Thank you kindly for your feedback. There are many good companies across New Zealand providing good products and services. GO Rentals endeavour to always be competitive in the market and we regret that you feel our product and service in this instance did not measure up.

It is important to note that you booked one of our budget fleet models. GO Rentals have an excellent selection of newer model fleet from which to choose from and I would expect these models to be more comparable based on your comments.

Your valuable feedback however will be put to good use in particular your point around flexibility. Please do not hesitate to contact me directly at rudolf.kilian@gorentals.co.nz if you wish to discuss this matter further.

Best wishes for 2014.

Kind Regards

Rudolf Kilian
OPERATIONS MANAGER

Peter Mola's avatar

Peter Mola

New Zealand

Ranking: 9/10

With regard to Go Rentals. Our experiences have always been positive. However our last hire at Christchurch had us waiting in the cold and rain for a wee bit longer than normal. Aside from that one 'demerit' point, would be using Go again. In fact late next month.

Reviewed almost 6 years ago

Tammy's avatar

Tammy

New Zealand

Ranking: 1/10

These people charged $10 to collect from the airport which is a 2 minute drive (the receptionists words) from the terminal.
She did not mention this when i called to ask questions SPECIFICALLY about collection.
It took 45 minutes to collect the car despite the fact that we had completed and paid for the vehicle online.
They also do not tell you they will not let you rent a car without insurance.
And then on leaving they tell you you cannot drive on gravel roads!

I see in your response James that you mention Christchurch as charging $10, we were charged this in AUCKLAND.
We will not use you again, nor will we recommend.

Ammendment 16 Jan 2014 -

We have received a partial refund as a gesture of good will for which we are grateful.
However you asked me to amend my feedback on Rankers, and that would mean i was lying about the experience. we were charged $10 for pick up, $5 each way.
And while you express your disappointment to me via email, perhaps this would be better discussed with your staff to improve service.

Reviewed almost 6 years ago

GO Rentals - New Zealand Car Rental responds:

Hi Tammy,

Thanks very much for your valuable feedback, obviously we’re very disappointed that you feel let down by our services. For your information the $10 fee we pass on to our clients picking up at Christchurch airport, is a fee the airport company charge us for accessing the pick up zone, it’s very clearly shown on our website as part of all quotes and confirmations. Also the airport actually charge us $10 + GST which is $11.50.

I'm very sorry you had to wait so long to complete the pick up process, even though you had completed your online check in. We do have to verify credit cards and driving license as part of the NZ transport laws we are governed by. On some occasions we do get very high volumes of customer arrivals, however we do our level best to process clients swiftly, it seems on this occasion we didn't get this right for you and I would like the chance to make that up to you. Email me personally james@gorentals.co.nz and I promise to do my best for you.

Once again many thanks for voicing your concerns, I genuinely apologise on behalf of the business for not providing you with a perfect experience. I look forward to hearing from you.

All the very best

James Dalglish
GM – GO Rentals

MeredithLewis's avatar

MeredithLewis

United States

Ranking: 10/10

I have rented cars through Go Rentals numerous times. They have very friendly staff and really work hard to find you the right car for your needs. I highly recommend them!

Reviewed almost 6 years ago

H T's avatar

H T

Australia

Ranking: 10/10

these guys are awesome team, absolute fantastic service far & further extra miles, tiptronic vehicles & even after hour assistance is no question asked. I strongly recomend to go for "GO rentals".
keep up "Go". you are the best.

Reviewed almost 6 years ago

Julie Jones's avatar

Julie Jones

Australia

Ranking: 9/10

Go rentals staff are always very friendly and helpful. as a frequent visitor to NZ this is the company of choice. I would happily recommend them.

Reviewed almost 6 years ago

Scott Chen's avatar

Scott Chen

Taiwan

Ranking: 10/10

*Great service
*Reasonble price
*nice car
*no hassel
*Allow restricted licence
and
* try and you will know

Reviewed almost 6 years ago and experienced in January 2013

Rhonda Dickson's avatar

Rhonda Dickson

Australia

Ranking: 10/10

Great service,the office staff were very friendly and helpful and the online booking easily accomplished. Our car, a Toyota Previa, was clean, comfortable and very roomy; we had four adults, so 4 suitcases and 4 cabin bags plus shopping along the way. We had a small problem with wheel noise, which was well handled by the company and resolved quickly ( a stone in the brakes). Our shuttle driver Jazz was very enthusiastic about his work and a good upfront man. Would book with Go Rentals again.

Reviewed almost 6 years ago

Ann Marie  Santo's avatar

Ann Marie Santo

Ireland

Ranking: 8/10

Third time renting from go rentals and have had a good experience each time. Customer service has been really good between booking to picking up and dropping off. Cars have always been clean and in good condition. Renting again this Christmas for three weeks, we would recommend to friends and family.

Reviewed almost 6 years ago and experienced in January 2013

Sharmain Parker's avatar

Sharmain Parker

New Zealand

Ranking: 9/10

Hubby and I had picked up a car in Queenstown from GO Rentals. The staff couldnt do enough for us, the car was beautifully clean and well kept; the check in was easy; and they dropped us back to the airport..assisted us with luggage. No waiting around and friendly staff. I would not hesitate in recommending GO Rentals and thank you so much again for ensuring our experience in Queenstown was good old Southern Hospitality. Many thanks to the team.
Cheers
S. Parker

Reviewed almost 6 years ago

Bryan Kadders's avatar

Bryan Kadders

Australia

Ranking: 10/10

Have used Go rentals on several occasions both in the North and South Islands and have always found staff to be most friendly and cooperative. The vehicles, on all occasions, have been mechanically sound, well groomed and well maintained. The shuttle pick up and drop off at the airports was efficient and quick. The company certainly deserves your consideration if you are looking to rent a vehicle for use in New Zealand. My Kiwi friends have recommended the company to other visitors, particularly from overseas.
Their prices not bad either!.

Reviewed almost 6 years ago and experienced in April 2013

Mel Woodcock's avatar

Mel Woodcock

New Zealand

Ranking: 10/10

Great company, friendly and well priced. Car was immaculate. Great shuttle service to and from the airport and lovely driver (thanks Yazz). Would definately use Go Rentals again.

Reviewed almost 6 years ago

Dana Bishop's avatar

Dana Bishop

United States

Ranking: 10/10

The people at Go Rentals are really nice. It was easy to rent the car. Everything went very smoothly, no hassles, very efficient. They helped us with directions to get us started off right on our vacation! We liked Go Rentals so much that we chose to use it again for our second vacation to new zealand!

Reviewed almost 6 years ago and experienced in December 2012

Glenn Brady's avatar

Glenn Brady

Australia

Ranking: 10/10

Fantastic company to deal with. I have hired vehicles from Auckland and now from Christchurch. No hassles and courteous service, Their fleet seems well maintained and all staff we met were very helpful. We will definitely use them next viist. Thanks Go Rentals

Reviewed almost 6 years ago

Elissa Lippett's avatar

Elissa Lippett

Australia

Ranking: 8/10

Very helpful person at the call centre she created availability for a pickup in wellington and dropoff in Auckland when there was nothing on the website. Also very helpful with getting the best price available.

Reviewed almost 6 years ago

Fleur Douglas's avatar

Fleur Douglas

Australia

Ranking: 10/10

Easy and hassle free at a reasonable cost. Great arrangement for after hours pick up.

Reviewed almost 6 years ago

Andreas Hofmann's avatar

Andreas Hofmann

Switzerland

Ranking: 9/10

good condition car, good helpful friendly service,
made not so good experience - old car, bad hidden conditions in contract with a cheaper company -
go rentals is price -worthy

Reviewed almost 6 years ago and experienced in November 2012

ken perris's avatar

ken perris

Australia

Ranking: 8/10

found go rentals easy to deal with

Reviewed almost 6 years ago and experienced in May 2013

jay daya's avatar

jay daya

New Zealand

Ranking: 10/10

i used go rentals for the first time I ever rented a car during stay in Christchurch. from word go the staff very friendly and assuring. it was awesome to see member waiting for me on arrival. best of all the car was in good
working condition, very clean,trouble free. well done go rentals and web team!

Reviewed almost 6 years ago and experienced in November 2011

Lisa Mannering's avatar

Lisa Mannering

New Zealand

Ranking: 9/10

Great cheap rentals. Car was good and people helpful and friendly to deal with.

Reviewed about 6 years ago and experienced in January 2012

Nayomi Rann's avatar

Nayomi Rann

Australia

Ranking: 10/10

Excellent to deal with, great pick up service, clean cars, friendly helpful staff.
Highly recommend as I have used them 3 times now!!!

Reviewed about 6 years ago

Angela Mckenzie's avatar

Angela Mckenzie

Australia

Ranking: 10/10

Fantastic service can't fault the Christchurch crew. Have used these guys many times and have never had a drama. Good reliable cars at great prices.

Reviewed about 6 years ago and experienced in August 2013

cathy anderson's avatar

cathy anderson

Canada

Ranking: 10/10

We have used go rentals a few times now when traveling to NZ. Staff are always more than helpful, friendly and accommodating to our needs. The vehicles we have rented are reliable and we have never had issues with them in any way. Once when an address book was left in the rental car, I was already back in Canada when we realized. I phoned Go Rentals and the staff from Go Rentals had found it and gladly shipped it back to me :)) Thank you Go Rentals and see you in 2014

Reviewed about 6 years ago and experienced in June 2011

peter mansfield's avatar

peter mansfield

United Kingdom

Ranking: 10/10

I have just booked again with Go Rentals for a fishing trip to South Island - excellent service as ever. My fourth booking over several years - always a great all round experience. The very best I have used in NZ for value and service.

Reviewed about 6 years ago

James McLeary's avatar

James McLeary

Thailand

Ranking: 1/10

Very poor customer service experience from Wellington office. I made mistake and left baby push chair and wife handbag in back of car on return. Bag had money, passport, ID card, credit cards, mobile phone, etc...When I realised and got back, office was closed. My flight was in morning at 7am. 4 hours of calling call centre I got a reply, a rude reply that nobody would come out to help and it was my problem

Reviewed about 6 years ago

GO Rentals - New Zealand Car Rental responds:

Hi James,

Thanks for the feedback, we apologise for the inconvenience and stress caused, regarding the situation that happened on Saturday.

As a company GO Rentals prides itself on providing exceptional service and I am disappointed that you felt let down by your final experience with our company.

We are open 7 days per week from 7.30 am to 5.00 pm and also offer a backup service through the AA for breakdowns, flat batteries and lock outs.

Your situation was an unusual one and it was unfortunate no-one was available to come out after hours, as mentioned on the day you could have called the AA to come out and unlock the vehicle for you, this is all part of our service, although relevant charges do apply!

Your car was actually due back at our office by 2.00 pm, however your actual return was just before closing at 5 pm, which meant we were closed when you realised that bags were still in the car.

The bags were collected the next day by your daughter and we were relieved to hear you caught your flight and that your passport wasn't part of the luggage.

Once again I hope this didn't put you off our great country and hopefully we will see you again.

Regards

Laurence Woodall

Wellington Branch Manager

Jean Chan's avatar

Jean Chan

Singapore

Ranking: 10/10

Rented a Toyota Camry from Go rentals @ christchurch. The car was very clean and rather new. It was a fantastic experience. Rates were competitive and service staff were extremely honest and helpful. I lost my phone inside the car and the staff actually went the extra mile to search the car and offered to send it back to Singapore for me. Will definitely recommend Go rentals to all my friends travelling to NZ!

Reviewed about 6 years ago

Vanessa Ward's avatar

Vanessa Ward

Australia

Ranking: 10/10

Love this company - use them each time I'm back in NZ. Never had any hassles - even with their "super cheapie"
rentals. Keep up the excellent customer service.

Reviewed about 6 years ago and experienced in November 2012

Sam Lemalie's avatar

Sam Lemalie

New Zealand

Ranking: 10/10

These guys are the best. Highly recommend Go Rentals to anyone looking at wanting a rental vehicle.

Reviewed about 6 years ago and experienced in June 2013

Nathan Fargher's avatar

Nathan Fargher

Australia

Ranking: 10/10

Hired a car through them end of October easy people to deal with and good to be picked up on arrival at Auckland will use again for any car I need

Reviewed about 6 years ago

Johanna's avatar

Johanna

Ranking: 10/10


Strongly recommend Go Rentals Auckland airport...amazing service pick up service by "Yass"..there within minutes and return to airport just as efficient!! Going to use them again in January..have been hiring cars in NZ for years and have finally struck one that knows what "service" means!!
Happy customer...Johanna Jones Terrigal NSW Australia.

Reviewed about 6 years ago

ingming ooi's avatar

ingming ooi

Singapore

Ranking: 10/10

GO Rental truly the Best Service - surpassing all the expectation I have !!

This is what I wrote to my travel mates : "WOW ! This is Really Good !", and they concurred : "Yes, never find such a great service anywhere else "

So this what happened,I was making enquiries about our car rental plan for our NewZealand trip end Nov. We found GO quote is the most competitive, and have read good reviews about GO from forums. I received very prompt email responses from Daniel since our morning.

I did not confirm our 8 seaters family car in the morning, because I still need to understand the process of pick-up and returning our car at after-hour Daniel had been Great and very prompt in replying all my enquiries.When I finally have time to understand the after-hour process it is already close to our 4pm in Singapore (and 9 pm in NewZealand).

So I finally decided to go ahead with the booking and went to the Go website to book our car, the website flagged me that " This car is now almost sold Out - please contact our sales"It was a set-back to me because GO's quote is the most competitive I could find with good reviews. I gave a long distance call to GO office in Auckland, but they are all off-duties by this time in the evening...Then, just before I packed-up for the day, I received a call on my cellphone - and Surprisingly ! Daniel is on the other line making the call to my cell from Auckland !!Daniel told me that he saw many cars get booked today, and they have only the last one left (for our 8 seaters Toyota Previa), and he does not want me to missed this last one car!

I am soooo happy that Daniel make the efforts to call me in Singapore, at his late hour ! just to ensure I do not missed the car that I need !

Awesome Feeling !And grateful to Daniel and his team !!
And from the line I can truly hear that Daniel take great Pride in their BEST customer services.
You are the best GO ! Thank you !
Certainly looking forwards to a great trip to NZ

Reviewed about 6 years ago

Andrew Mapson's avatar

Andrew Mapson

Australia

Ranking: 10/10

We hired a RAV 4 from Go Rentals in Queenstown for 16 days. The car was immaculate and we appreciated the thorough briefing and great advice as well as the excellent service in booking our Ferry tickets for the crossing to Wellington. In all, it was one of the best car hire experiences we have had anywhere.
I would recommend Go Rentals to anyone and we will certainly be back in 2014.
Andrew.
Brisbane.
We made it back in February 2014 - RAV 4 again for 4 weeks of touring/golf/fishing and the car was again presented in immaculate condition, hassle free hand over/hand back and 4 weeks of peace of mind. A one week extension of the hire was a quick phone call.
Thank you Daniel and the Christchurch and Auckland teams.
Back again in 2015 - the trout are calling!

Reviewed over 5 years ago and experienced in February 2014

Keith Tunnicliffe's avatar

Keith Tunnicliffe

Australia

Ranking: 10/10

I make frequent trips to NZ and have hired cars from Go Rentals for a number of years. Their customer service and cars have always been totally satisfactory. I have never had any issues and can thoroughly recommend them.

Reviewed about 6 years ago

Paul Waite's avatar

Paul Waite

New Zealand

Ranking: 8/10

Great service. Reliable and Good car

Reviewed about 6 years ago

Mafa Iosefa's avatar

Mafa Iosefa

Australia

Ranking: 8/10

Great customer service from the staff I hire from them always.

Reviewed about 6 years ago and experienced in December 2012

Phil Harris's avatar

Phil Harris

Australia

Ranking: 9/10

I would like to say that we have dealt with GO RENTALS over a number of years. We usually have the car for at least 6 weeks every year, Go Rentals could not be more helpful or obliging, nothing is a problem for there team, always ready to help above and beyond with a very happy attitude. This is much appreciated by an old fisherman, who's sole aim is to catch fish not worry about the rental car. Once again we will be going with Go for 2014.

Reviewed about 6 years ago and experienced in March 2013

Dene Ward's avatar

Dene Ward

Australia

Ranking: 10/10

easy website, great followups, kept me informed all of the time. A person answered the phone (not a machine!). The car was neat and clean. I had a small accident and their handling of the situation was excellent. They kept me informed and the refund of my excess took less than 2 weeks (accident was someone elses fault) so I was really happy about that. I would use these guys again.

Reviewed about 6 years ago

Andrew Duggan's avatar

Andrew Duggan

Australia

Ranking: 10/10

I've rented with Go Rentals several times over the last 3 years and have always experienced wonderful friendly service.
The Call Centre staff, when making bookings are always friendly and give all the right information.
The staff in both the Christchurch and Auckland rental depots at the airports are too, always friendly and helpful, from the pickup to drop off. Cars are clean/tidy. Best of all the rates are so much better than the bigger companies.
Planning on booking my next 2 hires for the Christmas period visit to NZ and looking forward to the usual great service.

Reviewed about 6 years ago and experienced in August 2013

Mel Wright's avatar

Mel Wright

Australia

Ranking: 10/10

Used Go Rentals back in January on my last trip to NZ. Excellent rates and service made a lasting impression. I'm using them again in two weeks. Can't wait to get back to NZ.

Reviewed about 6 years ago and experienced in January 2013

Karen Treloar's avatar

Karen Treloar

New Zealand

Ranking: 10/10

We have used Go Rentals for each trip to Auckland over the last 3 years. The service they provide has been outstanding, picking us up and dropping off at the airport, the car has always been ready to go and the guys and gals there are efficient and friendly. Its easy to be a return customer when the experience is great.

Reviewed about 6 years ago and experienced in February 2012

Graeme & Elizabeth Hamilton's avatar

Graeme & Elizabeth Hamilton

Australia

Ranking: 10/10

2012 we hired a corolla hatch and were very impressed with the quality of service from being picked up at Auckland airport the way we were received at the GO Rentals yard , they made us feel very welcome ( they make a great cuppa ) The way the contract was made to be understood at all levels , two weeks later when we returned the car they were very prompt in signing off NO waiting , along with the courtesy ride back to the International terminal for our journey home ( Perth ) in saying all this we highly recommend GO Rentals as your first preference WELL DONE guys

Reviewed about 6 years ago and experienced in July 2012

jodie hughes's avatar

jodie hughes

Australia

Ranking: 10/10

I have used go rentals several times and have recommended to friends and family who also now use them, great company , great service and even better prices

Reviewed about 6 years ago and experienced in February 2012

Grant Irwin's avatar

Grant Irwin

Australia

Ranking: 9/10

Have used Go Rentals on two occasions in 2012. Have found the service to be exceptional and the cars in good condition and very clean. Rates are the best I have found. Highly recommend.

Reviewed about 6 years ago and experienced in September 2012

Tao Shi's avatar

Tao Shi

New Zealand

Ranking: 10/10

Very good service and reasonable price, picked us up from airport on time, good quality clean vehicle, friendly and help full staff, even lent me a car charger for iPhone for no charge. Best rental company I reckon.

Reviewed about 6 years ago and experienced in September 2012

Malcolm Duncan's avatar

Malcolm Duncan

Australia

Ranking: 10/10

Go Rentals have organised a group discount for our Masters Rugby League Tournament in Christchurch in October.
Their service has been second to none with all queries and questions answered quickly and factualy
I would reccomend them without hesitation for competitive quotes,good service and peace of mind, they are highly reccomended
Malcolm Duncan
CEO/Secretary Masters of Rugby League Australia

Reviewed about 6 years ago

Gbutler's avatar

Gbutler

Ranking: 10/10

Great helpful, friendly service. Would highly recommend. Thanks

Reviewed about 6 years ago

Bridget Sudmann's avatar

Bridget Sudmann

China

Ranking: 10/10

Have used gorentals nearly every trip we make to NZ and they have always been professional and friendly. They answer email enquires quickly and are competitive with their rates. We fly in and out of NZ regularly and have had no trouble reaching their airport offices with the shuttle. Will use them again next visit.

Reviewed about 6 years ago

Norma Rogers's avatar

Norma Rogers

Australia

Ranking: 10/10

We hired a Toyota Corolla from the Christchurch branch in February this year. The staff were extremely helpful and picked us up from our hotel at the start and finish of our holiday. The car was a great little vehicle and very economical. We could not fault any aspect of our experience with Go Rentals and will be sure to use their services again when we go to the North Island next year.

Reviewed about 6 years ago and experienced in February 2013

Barry Fraser's avatar

Barry Fraser

Ranking: 8/10

Used your company in Queenstown,the staff where very procative and couldnt do enough for me,hence Iam calling you again

Regards

Barry

Reviewed about 6 years ago and experienced in August 2012

Wayne Underhill's avatar

Wayne Underhill

New Zealand

Ranking: 9/10

I used GoRentals Car hire last year & found their service excellent.
Their prices are competitive & they don't have the same limited payment methods like a lot of other Car hire companies do.
I recommend them to anyone.
Strider,(Wayne).

Reviewed about 6 years ago and experienced in May 2012

Sharon Woodley's avatar

Sharon Woodley

New Zealand

Ranking: 10/10

Excellent service, great car

Reviewed about 6 years ago and experienced in June 2012

Michal's avatar

Michal

Slovakia

Ranking: 10/10

When me and my wife visited NZ, we only had four days to spend there and so we decided to rent a car and travel around the North Island. Friends of ours recommended us Go Rentals and we were glad to follow their recommendation: the Corolla car was delivered straight to our hotel downtown Auckland, was clean, with little milage, appearantly well serviced and for the moderate price we paid it was equipped with a really good engine and an automatic transmission (the latter being really important for us Europeans, as it makes it easier to concentrate driving on the other side). In conclusion: we would surely go fo go again.

Reviewed about 6 years ago and experienced in May 2012

David Watkinson's avatar

David Watkinson

Australia

Ranking: 10/10

My wife and I have travelled to New Zealand on several occasions over the past few years and have used a number of car rental companies and by far and away the best was Go Rentals. We were collected promptly after contacting them upon our arrival at Auckland Airport, transferred to the depot, completed the formalities and were in the vehicle and on our way in quick time. The vehicle itself, although not brand new, had low mileage, was very clean and was just right for our requirements. We shall certainly be using their services again and can definitely recommend them.

Reviewed about 6 years ago and experienced in June 2013

Chris Holtham's avatar

Chris Holtham

Australia

Ranking: 9/10

I have booked a rental car from Go Rentals for periods of about 2 weeks from the Christchurch Depot for each of the last 4 years and have just made a further booking now.

The booking , whether by email or telephone, is easy and the receptionists are always pleasant and accommodating.

We have always been picked up from and delivered back to Christchurch International Airport by their courtesy bus. A simple free telephone call on arrival brings the bus from the depot which is only a few minutes drive away.

The cars we have booked have been in the economy range, good value for money. They have been clean and reliable even though they could not be described as low milage. We have travelled all over South Island and have never had a problem. Roadside assistance is included in the rental.

A bodywork damage report is available on collection, normally only scratches, and customers can check and agree any further defects before driving off. This is checked on return; I have never had a dispute.

I have just booked for our fifth visit. Go Rentals is my preferred choice every time.

Reviewed about 6 years ago and experienced in January 2013

Marie Callum 's avatar

Marie Callum

Australia

Ranking: 10/10

We Rented a car with Go Rentals a little while ago.Very easy process. We were met at the airport by nice lady.
Great car, really great price.
So we have just rented another car with them for our trip to NZ.

Reviewed about 6 years ago and experienced in March 2011

Phill Holden's avatar

Phill Holden

Australia

Ranking: 10/10

Got recommended to use these guys by a friend. Straight away the quote was much better than some of the other popular choices we'd been quoted.
Upon landing in NZ, we called the number on the confirmation email, and they straight away came and picked us up from the airport. Staff were awesome - really friendly and helpful - gave us GREAT advice on the area, places to eat, cheaper places to shop, etc!
Car was perfect - clean and presentable! We also needed a baby seat for our 4 month old - which they fitted for us, and also came at a flat fee - no daily charge!!
Overall - fantastic experience - competitive price, friendly, informative, great quality car!! Would highly recommend!!

Reviewed about 6 years ago

Mac_Pic's avatar

Mac_Pic

Ranking: 10/10

We currantly have not picked up our rental yet but just want to say the experience in booking from AU has been awesome car and ferry taken care of and we look forward to our holiday in NZ
Bless you Daniel for making it so easy

Reviewed about 6 years ago

Emily Hay's avatar

Emily Hay

Australia

Ranking: 10/10

I rented a Camry for a few days in Queenstown and the whole experience with Go Rentals was really smooth and easy. The rates were great compared to what else was out there for a similar size car.

The booking process was really straightforward. The car was in great condition and lovely to drive.

I had to delay the return of the car by a few hours and this wasn't a problem at all. When I returned the car, chatting with some of the staff it appeared some people had gotten stuck on recently closed/chains required roads and they were going to go out and pick them up. It was a bit hectic but they managed to sort me out and drop me off to the airport no problem.

I'd definitely use Go rentals again and recommend them!

Reviewed about 6 years ago

Jessica HOLOZET's avatar

Jessica HOLOZET

French Polynesia

Ranking: 10/10

I booked a Toyota Previa for 2 weeks with GO RENTALS in january 2012.On landing at the airport all we had to do was to call them and they quickly came and picked us up. Evertything has been settle in a really short time. The car was clean and comfortable. The staff was really friendly, professional and helpful. They also dropped us off at the airport at the end of the trip. I always recommend GO RENTALS to my friends in Tahiti. Mauruuru (Thank you) GO RENTALS !

Reviewed about 6 years ago and experienced in January 2012

ruth Levinsohn's avatar

ruth Levinsohn

Australia

Ranking: 10/10

I have used over the years many car rental services in New Zealand. After very unsatisfactory experience with A2B, I switched to Go Rentals - I couldn't be happier - they are excellent - this will be my 7th time I have used them and I can't recommend them highly enough - they are efficient - responsive - effective - very customer focused and the cars that I have hired have been superbly maintained, unlike the quality at A2B, which was lousy.

Reviewed about 6 years ago

Meg's avatar

Meg

New Zealand

Ranking: 2/10

We had a good experience in the beginning where in we were picked up from the hotel and everything was explained very well. Then suddenly our car broke down in the middle of nowhere on the top of crown ranges while coming back to Queenstown. We rang AA and they were very considerate and advised us that they will send someone and also told us to inform Go rentals about this. So we rang Go Rentals and explained what happened. Sylvi who is the branch manager of Queenstown sounded like she was blaming us for what happened and said that she needs to talk to AA before sending anyone to find out what happened and until then we need to wait. We waited for half an hour and then decided to call again as it was snowing really hard and our car was covered with snow. It was freezing cold but looks like Sylvi was more concerned about the car then people stuck in the car surrounded by snow. She was very rude to us and was not at all concerned. All we wanted to hear from her was 'Do not worry someone is on the way to get you' . But instead she was not sure of what was happening and when we asked her if we could take a lift from someone as it was getting dark and was freezing, she said that we are responsible for the car and cannot leave it. Good to know Sylvi that a car is more important to you than humans freezing to death. This is kind of customer service you would provide to people who are stuck because the car you provided failed to work properly. We expected atleast an apology from her forget about the compensation. But no apology at all. We were furious and will never ever book Go Rentals again.

Reviewed about 6 years ago

GO Rentals - New Zealand Car Rental responds:

Dear Meg,
Firstly many thanks for your valuable feedback, I sincerely apologise on behalf of the business for not delivering a service in line with your expectations. I can totally understand your frustrations on the day. So far I have managed to review the report from the AA as well as a report from Silvi. I’ve been over the AA report and it does state that the Acc was left on, this means the ignition was on but the engine wasn’t running, however items like lights, stereo and air con could have been running. According to the AA, that was the cause of your breakdown, which was a flat battery. After reading through Silvi’s report I do understand why you might feel we weren’t attending to the matter as swiftly as possible, however I can assure you that our clients safety and comfort is always a primary concern. Silvi actually received a call from the AA saying they were going to send a tow truck, this is not normal procedure and the AA are contracted to send a support vehicle, to get you back on the road quickly. Any delays caused by the AA are often totally out of GO Rentals control. One of the reasons she asked so many questions on the phone was to try and determine the issue, so she could action the right plan to solve your problem, she was at one point about to leave the branch herself and drive up the Crown Range to rescue you. Silvi has admitted that she should have followed up with a phone call to you and that she was potentially guilty of slowing things down as the AA wanted to initially send a tow truck. She has requested that I extend her apology to you and is also going to email you directly. After reading both sides of the story, I do think as a business we could have handled the situation better, however we are at the mercy of contractors sometimes. Once again on behalf of GO I do apologise for any inconvenience caused.
All the very best
James Dalglish
GM – GO Rentals

Dinesh Gupta's avatar

Dinesh Gupta

New Zealand

Ranking: 9/10

Excellent service and the car was in superb condition with good customer support.

Reviewed about 6 years ago and experienced in July 2012

Lisa Williams's avatar

Lisa Williams

Australia

Ranking: 10/10

My wife and I fell in love with NZ in our first trip while touring the amazing south island back in 2011. We used Go rentals for the first time while traveling through the south... and we can't express how impressed we were with the service provided by the team at Go rentals. We were so happy with how well everything went with our rental, we decided to use Go rentals again for our trip to the north island in 2012.

Once again... we loved our north island experience and the service from Go rentals!!! The car was great, they provided maps and heaps of advice to help us on our way. So now we're heading to NZ for 2013... we're booking with Go rentals again!

So happy with the experience... thanks!

Reviewed about 6 years ago and experienced in January 2012

Jennifer Butt's avatar

Jennifer Butt

Australia

Ranking: 10/10

Our experience was all very easy from the minute of being picked up at Christchurch airport. Excellent service and being able to leave rental at our motel due to our departure being so early in the morning was exceptional. Will certainly use again and recommend.

Reviewed about 6 years ago

Charlie wilcox's avatar

Charlie wilcox

Australia

Ranking: 10/10

friendly prompt reliable service

Reviewed about 6 years ago

Paul Hagerty's avatar

Paul Hagerty

United Kingdom

Ranking: 10/10

Returned to NZ for a 6-week trip and decided to use Go Rentals again after our excellent experiences last June.

Wow...the guy that picked us up from the arrivals area remembered us!

This time around we chose a Super Cheapy rate, which translated into a 2002 Nissan Sunny. Very clean, in good condition and a pleasure to drive.

As usual the GoRentals service was excellent and efficient, so we are going with them again for our next trip in May 2014.

Thanks guys for making it easy and hassle free.
Paul & Lesley Hagerty

Reviewed almost 6 years ago

polo zheng's avatar

polo zheng

Malaysia

Ranking: 10/10

Go Rentals has been my only choice for the past few years whenever I am in Auckland.
The staffs are friendly & helpful, good rate for loyal customers and the car condition was excellent.
I strongly recommend Go Rentals.

Reviewed about 6 years ago and experienced in January 2013

Stuart Allwood's avatar

Stuart Allwood

Australia

Ranking: 9/10

Have hired cars off Go Rentals twice before and apart from the first time in which we had issues with the airport end (staff) it has been great.

Reviewed about 6 years ago and experienced in April 2012

Geoff Nightingale's avatar

Geoff Nightingale

Australia

Ranking: 10/10

I have hired vehicles from Go Rentals in both Wellington and Auckland on 3 seperate occasions in my name and once for someone else. I have nothing but positive things to say about this company and this is why I keep going back to them. Their rates are very competitive and nothing seems too hard for them. On my recomendation my daughter is hiring a car from them in November and I am about to hire another one myself for October. I highly recomend Go Rentals for budget, clean reliable vehicles and service.
Geoff Nightingale
Brisbane

Reviewed about 6 years ago and experienced in February 2013

Ian Fox's avatar

Ian Fox

Australia

Ranking: 10/10

As a Kiwi living in Aussie I travel back and forth about 2/3 times a year. Always use GO RENTALS> Excellent service and nothing is a problem. Have recommended GO RENTALS to my Aussie friends when they go to NZ>

Reviewed over 6 years ago

adelaidekiwi's avatar

adelaidekiwi

Australia

Ranking: 10/10

Car was great, really good value for money and the service was excellent. Their pick up and drop off service from the airport to their office was great too.

Reviewed over 6 years ago and experienced in December 2012

Hairy Leggs's avatar

Hairy Leggs

Ranking: 10/10

We used Go Rentals in June, we found the prices excellent and the staff were very friendly helpful and professional and we will definitely be using them again. Many thanks,,,

Reviewed over 6 years ago and experienced in June 2013

ian murch's avatar

ian murch

New Zealand

Ranking: 10/10

Excellent exprience.Had car for 24 days all around north island no problems with car or staff.Will be using go rentals again. thanks and cheers ian murch

Reviewed over 6 years ago

Michelle Bonfield's avatar

Michelle Bonfield

United Kingdom

Ranking: 10/10

We would like to highly recommend Go Rentals after using them March 2011 on our trip home from Cambridge, UK and again this trip, August 2013.
We found the staff very friendly - nothing was a problem.
Excellent service, no nonsense vehicles - all help for a no problem holiday. Many, many thanks :D

Reviewed over 6 years ago and experienced in March 2011

James Heitmann's avatar

James Heitmann

Australia

Ranking: 10/10

Really cannot rate go rentals highly enough. Staff have a fantastic attitude and customer focus work ethic. Cars always spotless and ready to go. Practical approach to normal wear and tear. Convenient location at Auckland airport. Always good on price.

Reviewed over 6 years ago

les blagrove's avatar

les blagrove

New Zealand

Ranking: 10/10

We used Go Rentals in Christchurch in July for 6 days and found booking with them excellent. The shuttle service was excellent also. We chose a Toyota Estima, as it gave us plenty of room for 4 adults, luggage and a walker. WIth a sliding side door entrance to the back seat was easy for a disabled person.Thanks Go Rentals for a good range of vehicles to choose from. We are happy to give them a 10/10.

Reviewed over 6 years ago

Debra Woodfield's avatar

Debra Woodfield

Singapore

Ranking: 10/10

We have hired from Go Rentals frequently. Their prices are excellent and we've never had any trouble with any of their cars (newer ones or the older ones). But what we really like is the attitude and work ethic of the staff. They go out of their way to be helpful and friendly. We will be back!

Reviewed over 6 years ago

neil stubbing's avatar

neil stubbing

New Zealand

Ranking: 10/10

i use rental vehicles regularly for our business sales trips throughout the South Island.
This is the first time i have used Go Rentals and i found them very easy to deal with, friendly and economical.
I rented Queenstown to Christchurch and again Christchurch to Wellington. I will use their services again.

Reviewed over 6 years ago

Lisa Hopkins's avatar

Lisa Hopkins

Singapore

Ranking: 10/10

I use Go Rentals every time I travel back to NZ to see family and friends and in all the times I have used them, not one bad experience. Their customer service is second to none, extremely proactive and helpful. The cars are always clean and tidy - a few k's on the clock and the odd nick and dent here, but all in all - fantastic vehicles. Go Rentals will continue to have my business and I am so happy to give them a 10/10

Reviewed over 6 years ago

hughforsyth's avatar

hughforsyth

Ranking: 9/10

I found Go Rental easy to book with and quick. The price was medium but the quality of the Toyota Corolla was high. Staff helped me find park for my own car at depot while I was away on business. Professional and not clingy - will use again. Hugh

Reviewed over 6 years ago

Ken Mackie's avatar

Ken Mackie

Australia

Ranking: 10/10

Used these guys again in Auckland, cause the last time I used them it was a pleasant experience. First time, picked up at the Airport, dropped off at the Airport. This time picked up at the Airport, dropped off at the city depot - no extra costs. Next time, I might pick up South Island and drop off in Auckland and they will help me out with ferry bookings as well. What more can a customer ask, than great service like that?

Reviewed over 6 years ago

Lynn Vare's avatar

Lynn Vare

New Zealand

Ranking: 10/10

We use Go Rentals every time we are in Auckland. Easy to book online, great price and vehicles, excellent shuttle service, but what makes them special is their staff. Everyone is so friendly and helpful - service plus with a smile. It's like being picked up by your whanau! Excellent company. Thanks everyone at Auckland Airport:-)

Reviewed over 6 years ago

john hellner's avatar

john hellner

Singapore

Ranking: 10/10

Use these guys regularly at Auckland Airport. Two main reasons: staff go out of their way to be helpful and friendly; the price is either the best or close to it. Use their shuttle time before last, but better for me to make the short walk from terminals, fast, efficient setting up and I am on the road. Great. Same on return with short walk to hotel. Well done Emma!

Reviewed over 6 years ago

Carolyn's avatar

Carolyn

Australia

Ranking: 10/10

I recently rented a Hyundai Getz from Go Rentals at Auckland Airport. Online booking was easy, including being able to complete most of the paperwork online which made for a speedy collection of the car at the airport. You only pay a small deposit prior to collecting the car. Quick pick up at the terminal and the driver and office staff were very friendly, helpful and informative. Lovely little car for travelling in and around town.
I can't speak highly enough of this company and will certainly be using them again. Thanks to all at GR Auckland Airport. See you in January!

Reviewed over 6 years ago

phil gillott's avatar

phil gillott

United States

Ranking: 10/10

Friendly service, opened early for our flight arrival, good rates, and the car was very economical and ran well.

Reviewed over 6 years ago

Nick Batchelor's avatar

Nick Batchelor

United Kingdom

Ranking: 10/10

I was met by Yazeed at Auckland International Airport. As always, he was friendly and helpful.This is the 3rd time I have used Go Rentals. I have always found them to be friendly, professional and great value for money. They really are a great company.

Reviewed over 6 years ago

Diane Luders's avatar

Diane Luders

New Zealand

Ranking: 10/10

I would like to say a big thank you to the staff at Auckland Go Rental car company.
Everything from booking on line to the service was fantastic, Everyone was wonderful
Thank you
Would highly recommend this company to many

Reviewed over 6 years ago

David Jacobs's avatar

David Jacobs

Australia

Ranking: 10/10

I have used 3 different hire companies in my travels back to New Zealand and Go Rentals were by far the best! Not only very pleased with the price but their correspondance with me always very positive and friendly. Will always be using Go Rentals when I return to Aotearoa!

Reviewed over 6 years ago and experienced in November 2011

Daniela Bauer's avatar

Daniela Bauer

Australia

Ranking: 10/10

We've been renting 4 Wheel Drives from Go Rentals in Christchurch for the last 4 winters and it has always been an uncomplicated and great experience.

Staff are helpful and their procedures are fairly quick, making it easier for you to get to your final holiday destination on time and smoothly.

Reviewed over 6 years ago and experienced in August 2012

Jozef Chudo's avatar

Jozef Chudo

Australia

Ranking: 10/10

I rented car from GO RENTALS for the last few years and I was always treated as a valued customer.
Staff is friendly and helpful.
Joe

Reviewed over 6 years ago and experienced in March 2013

Ben  Parkin's avatar

Ben Parkin

New Zealand

Ranking: 10/10

I have rented from Go Rentals on two occasions from there Queenstown branch and I am picking up another care tomorrow. I have found their service exceptional and always a very friendly and professional manner. Also there cars are very clean, reliable and easy.
I would very highly recommend Go Rentals to any person looking to rent a car in NZ.

Reviewed over 6 years ago and experienced in March 2013

Karen Eliason's avatar

Karen Eliason

New Zealand

Ranking: 10/10

Very easy company to deal with. Instant quotes available that can be confirmed online or on the phone. no money is taken out until pick up. I have used Go Rentals about 5 times now and have had a good experience each time. The staff are friendly and helpful. I recommend them to anyone who is going to Christchurch, which is where I have used them each time.

Reviewed over 6 years ago and experienced in February 2013

KiwiScott Oz's avatar

KiwiScott Oz

Australia

Ranking: 10/10

great company, fast efficient, good pricing and Yazeed is great, always friendly and while you do the paperwork he loads the bags into the car. I use them all the time.

Reviewed over 6 years ago and experienced in January 2013

Alan Sharples's avatar

Alan Sharples

United States

Ranking: 10/10

Being well acquainted with older vehicles, we booked a Nissan Sunny “Super Cheapie” for our 39 days visit to New Zealand from the GO Rentals depot in Christchurch. We drove several thousand kilometres from Bluff, in the south of South Island, to Cape Reinga in the far north of North Island. The car, with more than 175,000 km on the speedometer was in excellent mechanical condition and drove to perfection throughout our trip. The Go staff, both in Christchurch and Auckland, was pleasant, helpful, and professional and could not have treated us better. Ferry arrangements, completed online, were completed in an exemplary way. We have rented cars extensively in Europe, South and North America and the Antipodes and we think that it is fair to say that our experience with GO rentals was second to none. They have our highest recommendations. We are looking forward to our next rental with GO.

Reviewed over 6 years ago and experienced in January 2012

Deepu Mathai's avatar

Deepu Mathai

New Zealand

Ranking: 10/10

Recently hired a car from GO Rentals, It was an absolute pleasure to deal with them, The Reservations team was very helpful and answered all my queries by phone and email in a very professional and friendly manner. The staff at Auckland Airport was very efficient and I am very happy with the service.Most importantly, the car was in excellent condition and was a very comfortable drive !! Well done guys, Keep up the great work. A ++++ You will definitely see us again in our next Auckland trip..

Reviewed over 6 years ago

builder's avatar

builder

Ranking: 10/10

I would look no further then go rentals for a car as I have used them before and could not fault at all on the phone or when I pick up the car service was brillant

Reviewed over 6 years ago and experienced in August 2012

Award-2-24px Congratulations GO Rentals - New Zealand Car Rental

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Stephannie Ferris's avatar

Stephannie Ferris

New Zealand

Ranking: 10/10

I'd used Go Rentals in the past and had a great experience, so had no hesitation in using them at the start of this year for a break in Wellington.

Everything from the booking process online, to the vehicle and service from the staff was excellent.

In a work capacity I've used other car rental companies before - but for my own holidays, I'll continue to use Go Rentals every time. The others can't compare.

Thanks very much to both the web team and the Wellington team for helping our holiday be a great success!

Reviewed over 6 years ago and experienced in January 2013

rahul gupta's avatar

rahul gupta

Australia

Ranking: 10/10

Wonderful experience.. clean and very well mentained car.. definitely recommended and shall always return back to Go Rentals.

Reviewed over 6 years ago

Bill Evans's avatar

Bill Evans

Australia

Ranking: 7/10

Vehicles are good, clean, reliable, late models, with low kilometers.
Staff are friendly and helpful.

The pickup from Auckland International airport at 9:30pm almost didn't happen due to the contact phone number diverting to an after hours answering service that couldn't help me.

The fantastic staff at the 2degrees mobile phone shop saved the day by searching for an alternative phone number on the web.

When I spoke to Go, they said other customers had also mentioned the diversion to the after hours number.

Maybe a one off technical glitch? We've booked again in September for a second chance.

Reviewed over 6 years ago

Robert Johnstone's avatar

Robert Johnstone

Australia

Ranking: 10/10

Have used Go Car Rentals twice now and am about to use them again. Have always found the staff friendly and helpful and the cars in great condition and good to drive .
Keep up the good work.

Reviewed over 6 years ago and experienced in May 2012

Vanessa Archer's avatar

Vanessa Archer

New Zealand

Ranking: 8/10

Excellent, prompt service. Reliable vehicle. Really like that the vehicles have no sign writing or advertising on them.

Reviewed over 6 years ago

Tamara's avatar

Tamara

New Zealand

Ranking: 10/10

Have always had a great experience with Go Rentals,
They are always flexible and more than happy to accommodate our needs. The staff a friendly and helpful,
will be using them again

Reviewed over 6 years ago and experienced in February 2013

Sharon Raath's avatar

Sharon Raath

New Zealand

Ranking: 10/10

I have dealt with many rental companies over the years but never had such amazing service as I have had with GoRentals. Nothing is ever too much of a problem, the staff go out of their way to deliver superior service, always with a smile which makes my job such a breeze. I ask a lot of the team and they never ever hesitate to deliver. I would like to specifically single out Ryan Smith who is a breath of fresh air and if you want to know what ultimate customer service all about, deal with Ryan! So if you are looking for the ultimate rental company who know what customer service is all about I would not hesitate to recommend this team.

Reviewed over 6 years ago and experienced in March 2013

Tanya Smith's avatar

Tanya Smith

Australia

Ranking: 10/10

We hired a vehicle through Go Rentals Queenstown July 2012. The staff were fantastic - very efficient and very friendly, The vehicle was in excellent condition and very clean. We are using Go Rentals Queenstown again this year for our holiday and recommend them highly.

Reviewed over 6 years ago and experienced in July 2012

Kaye Jones's avatar

Kaye Jones

New Zealand

Ranking: 10/10

I hired a car from the Wellington Branch and was thoroughly impressed with the experience right from the booking over the phone through to the return of the vehicle. The service was prompt and efficient, the staff were friendly, nothing was a problem, also the vehicle was clean, reliable and in excellent condition and great value for money. I thoroughly recommend Go Rentals. Great job guys!

Reviewed over 6 years ago and experienced in April 2013

Marion Makirere's avatar

Marion Makirere

Australia

Ranking: 10/10

It was the highlight of my recent visit to NZ. The staff was excellent and friendly,helpful too. Vicky Ulberg you were awesome. You did a fabulous job throughout the whole time I spent with you. I would definitely recommed this company to family and friends. I had no problems with my vehicle during my 3 wks visit. See you all next time

Reviewed over 6 years ago

Yannick's avatar

Yannick

New Zealand

Ranking: 10/10

I rented an 11 seaters minivan for 2 days for my students (I am working for a language school in Auckland) so that we can go to Rotorua and everything was perfect. Great van, great service, and I found the after hours drop off service very convenient as we came back late in the evening. I would highly recommend Go Rentals for their services and their vehicles as well!

Reviewed over 6 years ago

Wendy Phillips's avatar

Wendy Phillips

New Zealand

Ranking: 10/10

Recommend this company with its excellent service and terrific value for money. Pleasant and courteous staff phoned me at the airport to say I had left my sunglasses in the car and offered to deliver them to me. I will use Go Rentals again. This company deserves its success.

Reviewed over 6 years ago

Mike Watson's avatar

Mike Watson

United Kingdom

Ranking: 10/10

So far excellent service from Go Rentals and I've not even set foot in New Zealand! I had to make a minor change to my online booking, and Ryan completed it and even noticed from my booking where we were staying prior to the hire period and arranged to collect us. Based on this experience I am sure the hire will go smoothly. Just wish I'd used Go Rentals on my previous visits.

Reviewed over 6 years ago

Ana Bielich's avatar

Ana Bielich

Australia

Ranking: 10/10

The staff was very friendly, the car we selected was available, ready for us to pick it up, well cleaned. Instructions were clear. Vehicle return process was smooth and we were very happy with the customer service. Will use the company again in Sept 2013.

Reviewed over 6 years ago and experienced in July 2012

debbie draper's avatar

debbie draper

Australia

Ranking: 10/10

Late last year, my husband and I hired a late model Toyota Corolla from Auckland Airport. We couldn't get over the friendly and professional service we experienced. Everything from start to finish was done with minimal ease. Infact, we are visiting Aucland again in February 2014 and will definitely use Go Rentals again.

Reviewed over 6 years ago and experienced in November 2012

Amanda Black's avatar

Amanda Black

New Zealand

Ranking: 10/10

Have hired with Go Rentals once before and was very impressed so decided to try them again. Despite it being over 2 years since hiring with them, nothing had changed. I was very happy all round with the service, quality of vehicle & affordability. Ryan at the Auckland branch was lovely. He recognised that I was a returning customer when I sent through an email enquiry and rang me to follow up. He sorted me out with a really good price which meant I could afford to upgrade which was a bonus. Would highly recommend Go Rentals.

Reviewed over 6 years ago

Gary Radley's avatar

Gary Radley

United Kingdom

Ranking: 8/10

A positive experience with friendly & helpful staff. Ability to call free from UK beforehand a bonus. Would definitely use them again.

Reviewed over 6 years ago and experienced in January 2013

GO Rentals - New Zealand Car Rental responds:

Hi Gary,

Thank you for your feedback. We are always pleased to hear about our customers experiences. Great to hear you had a wonderful time here in NZ. We hope to welcome you back again in the future.

Kind regards,

Monique Stubbing
GO Rentals

Di Lewis's avatar

Di Lewis

Australia

Ranking: 10/10

Full of praise, searched the internet sourcing best car rental deal and found it!
Website was quick and easy to use and response time by Go Rental staff was fantastic. Daniel (call centre) was exceptionally helpful (as were all staff I dealt with). I made a few changes to my booking and the staff were friendly and accomodating to my requests. We were collected from our motel and the Wellington depot staff were very friendly, on pick-up, car inspection and condition were great. No problems with returning the car, petrol station located minutes from depot very convenient to fill up and return to depot. We also took advantage of the drop off at the International airport.
I would have no hestitation in recommending 'Go Rentals' to anyone wanting good service at a good price!

Reviewed over 6 years ago and experienced in April 2013

John McWilliams's avatar

John McWilliams

United Kingdom

Ranking: 10/10

Collected the car in Wellington and returned it to Auckland Airport. Everything went without a hitch. Car was clean, staff were helpful and friendly, and we found the rental cost reasonable. We will be using Go rentals again.

Reviewed over 6 years ago and experienced in March 2013

Ken Heinemann's avatar

Ken Heinemann

United States

Ranking: 10/10

We've rented from Go twice, once from Auckland and once from Christchurch. Each time we had a well maintained, clean RAV-4, that drove well. The customer service staff was helpful, friendly, and professional for both the pickup and the drop off of the vehicles. I would strongly recommend Go Rentals on the basis of very competitive rates and excellent customer service.

Reviewed over 6 years ago and experienced in February 2013

Ian MacDonald's avatar

Ian MacDonald

Australia

Ranking: 10/10

Go Rentals staff were exceptional from the moment we spoke to them from the airport in Auckland until we dropped the car back. The car we hired was clean, neat and we had no problems at all. Could not fault our experience using Go Rentals at all. Thanks

Reviewed over 6 years ago

Jing Wang's avatar

Jing Wang

Australia

Ranking: 10/10

Very good experience with go rentals, the best rental experience we have so far. Staff are very friendly, airport pick up and drop off are all handled in a timely fashion. Also car is very reliable and easy to drive. If you want to hire a affordable and reliable car, definitely consider this one.

Reviewed over 6 years ago and experienced in April 2013

Jeethu Grasius's avatar

Jeethu Grasius

Australia

Ranking: 6/10

We drove the Toyota Corolla Hatch FSK 726 from go rentals near Auckland airport. We were required to fill the tank fully before returning the car on 2 June , 2013.

Once during the trip we filled full tank and noticed that the fuel meter had a delay in showing full tank. It showed full tank only after we drove for some time.

This happened again when we filled full tank from the petrol station near go rentals before returning the car. The guy who checked the car would not listen to us. He took us to the petrol station and put the nozzle into the car's tank and it immediately shut off automatically showing that the tank was full. But he wouldn't stop. He kept pumping again and again till it showed 5 dollars eventhough it shut off automatically each time. We were in a hurry to reach the airport , hence we had no time to argue and were forced to pay the amount. It's not a matter of 5 dollars. We felt cheated. We wonder how someone can be so ignorant as to keep pumping fuel repeatedly though the nozzle shut off.

The couple who arrived just behind us in another car also had the same problem and the guy dealing with them told them they will take the car to the petrol station again and check and this might cost them 5 dollars. So we were left wondering if this is a common trick that go rentals pulls all the time. Anyway we will definitely advise friends visiting NZ to stay away from you guys.

Reviewed over 6 years ago

GO Rentals - New Zealand Car Rental responds:

Dear Jeethu,

Thank you for your feedback. I appreciate you allowing me an opportunity to discuss your feedback over the telephone.

GO Rentals’ promise to each customer is to provide a vehicle with a full tank of petrol at the time of pick up. Achieving this goal is particularly challenging and from time to time we have individuals taking advantage of our services by not refuelling on return. There are occasionally instances where we come across faulty fuel gauges which unless verified by the dealer is impossible to tell apart from any other. Rest assured as with your vehicle, these faults are addressed.

GO Rentals cannot be partial with regards to our policies. All vehicles returning with less than a full tank of petrol have to be refuelled. GO Rentals do charge a refuelling fee when a vehicle requires a top up, however this mostly applies to returns outside of business hours.

Jeethu, you returned your vehicle within business hours. Our normal procedure is to recommend the customer refuel their vehicle prior to departing to avoid the refuelling fee. Our staff might provide further assistance by accompanying the customer to the fuel station on the way to the Airport terminals which is helpful when individuals are running late for flights. I believe this was the case with your hire.

I cannot apologise enough for the actions of our staff member in this instance and can assure you that I have already had discussions with the staff member involved. As the customer pays the fuel station directly there is no real benefit to GO Rentals to force petrol into an already full car. Our intentions in this regard are absolutely genuine and I sincerely apologise on behalf of the business for causing you concern.

I look forward to personally assist with your future enquiry and I hope that my explanation and follow up in this matter was satisfactory.

I wish you all the very best.

Rudolf Kilian
Operations Manager
GO Rentals

Pam Martin's avatar

Pam Martin

Australia

Ranking: 9/10

Extremely well organised with pick up and drop off from airport. Great car.
Thanks Yazeed

Reviewed over 6 years ago

Mike Locke's avatar

Mike Locke

New Zealand

Ranking: 10/10

Go Rentals friendly staff and excellent vehicle made our recent trip to Queenstown a trip to remember. Definite 10 out of 10!

Reviewed over 6 years ago and experienced in October 2012

Steve Hollingsworth's avatar

Steve Hollingsworth

Ranking: 9/10

Staff were efficient and helpful, van was perfect for a group of guys and golf clubs. Very reasonably priced

Reviewed over 6 years ago and experienced in January 2013

Chris Maika's avatar

Chris Maika

New Zealand

Ranking: 10/10

They were on time, comfortable vehicles, and the staff friendly.......well done!!

Reviewed over 6 years ago and experienced in January 2013

Simon Prentice's avatar

Simon Prentice

New Zealand

Ranking: 10/10

Very Happy camper. I visited Queenstown recently with a large group of friends, and we rented a van from Go Rentals. The van was in very good order, the staff was friendly, and the service was slick and seamless. Next time we are back in Queenstown to play golf, we'll definitely use Go Rentals again!

Reviewed over 6 years ago and experienced in March 2013

V B's avatar

V B

Singapore

Ranking: 10/10

Queenstown staff were very helpful and efficient nd got us on our way quickly. Vehicle (Toyota previa) handled well although mileage was slightly high.

Reviewed over 6 years ago

Margaret Raynor's avatar

Margaret Raynor

Australia

Ranking: 10/10

I was very fortunate to hire a Hyundai Getz from Go Rentals Auckland office to tour the North Island. The vehicle never gave me any problem throughout the 21 days and I was impressed at the quality of the service of the vehicle. Alice at Go Rentals was extremely helpful and provided expert advice regarding tollways and road conditions. I have complete confidence in Go Rentals and will have no hesitiation in recommending them or in hiring a vehicle from them during a tour of the South Island in October.

Reviewed over 6 years ago and experienced in March 2013

varong rungrujipaisarn's avatar

varong rungrujipaisarn

Thailand

Ranking: 10/10

I am Thai tourist who deeply love in Newzealand . I and my friend always have visited NZ every year for five years.
Everytime I visit NZ I will rent a car from GO RENTAL because I impress in the service and quality of car with fair cost. Officers have service mind and willing to help everything I need. There is no doubt for my next trip to NZ.[on september 2013] GO RENTAL is the first choice for and my friends...varong

Reviewed over 6 years ago and experienced in September 2012

Leigh Sinden's avatar

Leigh Sinden

Australia

Ranking: 10/10

During our last visit to New Zealand South Island we hired our rental car through Go Rental Christchurch. The car was in great condition, it was clean and tidy and the extras we wanted were fitted and ready to go. After returning our car to the depot and being dropped off at the airport by Go Rental staff we discovered our flight was cancelled due to an erupting volcano in Chile and the Go Rental team were more then helpful in setting us back up with our car so we could continue our holiday for a few extra days. The service was outstanding. Will be using Go Rental for all car hiring in the future. Highly recommend.

Reviewed over 6 years ago and experienced in June 2011

David Jowers's avatar

David Jowers

United Kingdom

Ranking: 9/10

Booked 2 vehicles during our 3 weeks in NZ - a 1999 Nissan Sunny "SuperCheapie" for 7 days from Auckland Penrose, and a Toyota Estima for 1 day from Wellington. Both vehicles, despite each having at least 225000 km on the clock, were in excellent condition both mechanically and inside (although the Sunny was a little tatty externally). Used Go on our previous visit two years ago and will use Go again next time we visit.

Reviewed over 6 years ago

TREVOR DUNCOMBE's avatar

TREVOR DUNCOMBE

United Kingdom

Ranking: 10/10

As a visitor from the UK I obviously have little knowledge of car rental firms in New Zealand. However I have had some nasty experiences in the UK and continental Europe.
Any worries I might have had were allayed directly I drove the car I hired from Go Rentals. I was given an extremely comfortable extended version of a Toyota Corolla.
I will unquestionably return.

Reviewed over 6 years ago and experienced in March 2013

dalnzl's avatar

dalnzl

Ranking: 9/10

My family and I have used GoRentals vehicles for at least 6 years now out of both Auckland and Christchurch and the service and cars provided have always been excellent. I'd give them a 10 but I wouldn't want to make them think they're perfect (not yet anyways). Always personable and willing to help, they provide that gap between the crazy-cheap (you're on your own) and insanely expensive global outfits. AND they have national coverage and backup in case of any mis-haps. Keep it up GoRentals!

Reviewed over 6 years ago

Carena Parish's avatar

Carena Parish

New Zealand

Ranking: 10/10

Good Old Kiwi Service! Staff interacted well with our toddler, booking, shuttle, pick-up and drop-off were great - particularly the quick ride to the airport after drop off as we were running late! We rented an older model but it ran like a dream, was very tidy and comfy too! Will certainly use Go Rentals again. Thanks!!!

Reviewed over 6 years ago

Matelot111's avatar

Matelot111

Ranking: 9/10

Booked online from Australia well in advance. Phoned (freephone) from Auckland Airport on arrival & collected within 15 minutes. All paperwork ready for signature & car presented "as new". Even our suitcases transferred directly by Go Rentals staff from min-bus to car (reverse applied on return 18 days later). Emma was most courteous & helpful even to point of contacting us in Australia after our return to ensure we'd been totally satisfied. From all aspects including price, service & the vehicle itself we found Go Rentals a pleasure with whom to do business & would recommend to family & friends planning a New Zealand self drive holiday.

Reviewed over 6 years ago

Jodee Merito's avatar

Jodee Merito

New Zealand

Ranking: 10/10

3 years in a row now this is our first choice in large van hire for our touch team visiting Auckland.
Good price, great vehicles. Only a stones throw from the AKL Airport terminal makes for a hassle free pick up/sign up. Highly recommend.

Reviewed over 5 years ago

DonB's avatar

DonB

Ranking: 9/10

No frills price with friendly professional service.
When Air New Zealand stopped their Sydney Palmy direct flights and I was forced to fly into Wellington to get to 'naki my only thought was how am I going to replace the "rent a wreck" service I had been using for years? No service could be as inexpensive and as convenient. Well I was wrong. How lucky was I, quick google search, dismiss the expensive flashy majors and there it was... Go Rentals
Best prices, fast, efficient, no hassle service, the cars I choose are not the newest on the block but clean well maintained and get me there without drilling a serious hole in your budget. More money to sample those fantastic Kiwi beers.

Reviewed over 6 years ago

Kevin  Doughty's avatar

Kevin Doughty

Australia

Ranking: 10/10

Have hired cars on numerous occasions with no problems. Staff always very professional and friendly. Cars clean and well maintained. I don't bother looking anywhere else.
1 Very satisfied customer. Many Thanks

Reviewed over 6 years ago and experienced in January 2013

Aaron Bird's avatar

Aaron Bird

New Zealand

Ranking: 9/10

Very helpful, happy staff that provided us with a great little car. It was exactly what we wanted and it helped us enjoy Queenstown to the full.

Reviewed over 6 years ago

Hendrika Australia's avatar

Hendrika Australia

Australia

Ranking: 10/10

My husband and I have used Go Rentals each time we have visited NZ. We have been many times visiting family and friends. The staff are always pleasant and very helpful. Their cars have always been in top condition too. Their service is well streamlined from the time you call on arrival until the time you depart. I can thoroughly recommend them.

Reviewed over 6 years ago and experienced in February 2013

Rod Leschasin's avatar

Rod Leschasin

Canada

Ranking: 10/10

We rented a Toyota Corolla HB for a 7 day trip of North Island, from Wellington To Auckland. Great car & great service at both ends. Very reasonable prices, & the GPS is worthwhile. I would recommend this company to anyone traveling in NZ.

Reviewed over 6 years ago

Mark's avatar

Mark

Australia

Ranking: 10/10

Great car, rates and service. Will definitely use Go Rentals the next time I cross the ditch. Thanks Go Rentals.

Reviewed over 6 years ago

Username's avatar

Username

Ranking: 10/10

Excellent rental company, does exactly what it says on the tin. Friendly, helpful staff, a good deal and a good car - and that was the super cheapie deal. 6000 kms in a month and no problems.

Reviewed over 6 years ago and experienced in February 2013

bazil's avatar

bazil

Ranking: 9/10

A good car good service and nice people to deal with

Reviewed over 6 years ago and experienced in June 2011

steeley shortland's avatar

steeley shortland

Australia

Ranking: 10/10

Go rentals are a refreshing company to deal with. To say that their service and product is excellent isn't enough. The way in which this business is structured enabled me to deal with a person that actually remembered me from a booking two years prior when they were in a different role within go- rentals. The original booking was excellent. The car, price and service went above and beyond. So much so that I am now in the process of convincing my large group of friend to bring our business back to them instead of booking a ski package with a bigger car rental company. I don't often gush about services and products but i really like this company. Good work go-rentals. And Ryan, thank you so much for being so helpful. I don't often call a helpline and expect to get such succinct and polite service. It makes my day when I do.

Reviewed over 6 years ago and experienced in August 2011

terry's avatar

terry

Australia

Ranking: 10/10

I want to give the highest accolade to Go Rentals Christchurch for the brilliant service. Our flight was severely delayed making our arrival in Christchurch 2 hours past closing time. I was really surprised to get an answer to my telephone call- they had stayed back for us. We were overwhelmed and not least extremely delighted. All the paperwork was no fuss but not rushed either, their professionalism excellent. We hired a cheapie and we were prepared for just that. Our vehicle was 10 years old but ran like a charm but more that that the fuel consumption was amazing, so good we had to check our sums several times!!I wish that I could score them more than 10 as they certainly deserve it and I wouldn't hesitate to recommend.

Reviewed over 6 years ago

Shianne Ford's avatar

Shianne Ford

Australia

Ranking: 10/10

The whole experience with Go Rentals was superb from the beginning. We received excellent service when we wanted to return the vehicle to a different location than first booked. At the Auckland City branch the staff were fantastic even offering to drive us into the CBD. Much appreciated guys. Thanks

Reviewed over 6 years ago and experienced in January 2013

Simon Clark's avatar

Simon Clark

United Kingdom

Ranking: 10/10

Brilliant booking service - bounced a few emails, got a phone call in the UK to finalise some queries - all booked. Brilliant at pick-up in Christchurch and even better in Auckland airport a month later - the transfer guys were literally fighting over who could load our luggage at 7am on a Sunday morning. These guys and their management deserve to go well.

PS - we did put a new windscreen in the vehicle for them - but that's not their fault!!

Reviewed over 6 years ago

Judy's avatar

Judy

Ranking: 10/10

COMPLIMENTS TO GO RENTAL'S WELLINGTON STAFF!
On 4/2/13, our first day in wet Wellington, we were trying to find our pre booked car hire company, and we become hopelessly lost. We saw the Go Rental Car Hire Office and asked for directions. In response the staff went out of their way to be extremely helpful. A young man (whose name we have unfortunately mislaid), was particularly obliging. He put us at our ease, checked our car hire company's location on the internet and rang them for us; arranging for them to pick us up at their office. We would like to express our gratitude to the Go Rental staff who left us with an extremely positive view of New Zealand and Kiwis. We will definitely use Go Rental next time we are in NZ. Judy and Tony, Sydney Australia.

Reviewed over 6 years ago

GO Rentals - New Zealand Car Rental responds:

Hi Judy,

Thank you very much for your wonderful comments. Brad from our Wellington branch remembers you very well! We certainly understand when travelling, that sometimes you can easily get lost and it’s not the most pleasant feeling in the world. We’re always happy to point travellers in the right direction. I hope you enjoyed your time here in New Zealand and look forward to welcoming you back in the future.

All the best.

Kind regards,
Daniel Ung
Marketing

pillowpants's avatar

pillowpants

Ranking: 10/10

From beginning of our quote from katie all the way through was a breeze. Cheaper than most companies and staff cant help you enough.our car was new also. Only a few minutes away from auckland airport via courtesy shuttle. Simply a brillian and helpful company. Katie is an asset to go rentals

Reviewed over 6 years ago

John  Bullock's avatar

John Bullock

Australia

Ranking: 10/10

We've travelled in NZ on 3 occasions over the past 7 years and used Go Rentals each time. The staff were always friendly and courteous with nothing too much trouble.
The Compact 1.8 L Toyota Corolla Hatch served us well on each occasion and I can't wait to head back over the ditch soon to explore some more of your fabulous country in a Go Rental.
My research shows it's still the best deal going so when you're on a good thing stick to it !

Reviewed over 6 years ago and experienced in November 2010

Gek Lee's avatar

Gek Lee

United States

Ranking: 10/10

After the extremely positive experience I had during the reservation process, I was almost afraid that the actual experience of using Go Rental in-country would be a disappointment. Luckily for us, our road trip from North Island to South Island for 2 weeks was uneventful mechanically and the encounters with Go Rental team members were all pleasant. From the very friendly call center staff led by Dan King to the Queenstown and Auckland centers, every interaction was prompt, helpful and pleasant. We especially appreciated their car delivery to hotel and car pick-up from hotel service. On the longer journey, we had a late model Toyota Corolla. For a two day trip north of Auckland after Queenstown, we had a Nissan Sunny. Though an older model, the car had brand new tires, spotless and well-maintained interior and absolutely no mechanical worries. For those looking for a longer trip, go with a later model with better pick-up to pass on the many, many single-lane highways throughout the country. Also, if traveling in warmer weather, make sure there is enough coolant in the car for effective air conditioning. Thankfully, it is fall here and after many miles of driving, the lack of ability to pass confidently allowed us to putter along without as much stress and also to enjoy the scenery.

I recommend Go Rental enthusiastically to fellow road trippers in New Zealand.

Reviewed over 6 years ago and experienced in February 2013

Hayden Abberton's avatar

Hayden Abberton

Australia

Ranking: 10/10

We booked with Go Rental last year after much research on other NZ car rental companies.
After a delayed flight into Queenstown they were more than helpful in rearranging our pick up . We will be using this company again this year . Highly recommend them .

Reviewed over 6 years ago and experienced in August 2012

Gary Fisher's avatar

Gary Fisher

Australia

Ranking: 10/10

A great company to deal with.
The staff are so helpful and friendly.
The Camry Sedan went beautifully and we were so pleased.

Thanks Go Rentals.!!

Reviewed almost 7 years ago

tania59's avatar

tania59

Ranking: 10/10

I read some of the other reviews and mine will be just the same. I rent cars for consultants as part of my job and found Go Rentals uncomplicated, friendly, efficient and helpful. We couldn't get over that someone took our luggage from the shuttle bus to the car.

We had a very busy 4 days in New Zealand with 2 under 5 children. We arrived without having much time to clean out the car. We did this at the depot, however, my point is there was no scowling or eyeball raising. (car wasn't that bad, we just wished we had more time to do it before.

Reviewed almost 7 years ago

Ian Chow's avatar

Ian Chow

Australia

Ranking: 10/10

We booked with Go Rental last year after much research on other NZ car rental companies. We had such a positive experience that we did not hesitate to book with them again! Their customer service is 1st rate & their cars are clean & well maintained. Would be customers will not be disappointed!!

Reviewed almost 7 years ago and experienced in May 2012

carol schtig's avatar

carol schtig

Australia

Ranking: 10/10

great service great price. i always use go rental in nz

Reviewed almost 7 years ago

Jamie Hoori's avatar

Jamie Hoori

Australia

Ranking: 10/10

I was a 1st timer at hiring a car and these guys made it easy. My partner & I had a 4 day stopover before returning back to australia. Our rental car was parked waiting for our arrival, communication was great and transaction was nice and easy.

Reviewed almost 7 years ago and experienced in August 2011

powell_tuck's avatar

powell_tuck

Ranking: 9/10

It was the first time we had hired a car, so we were a bit apprehensive, Go Rentals made the experience so easy, really helpful friendly staff and great car. Easy pick up point close to Auckland Airport and equally easy to drop off at the end of our holiday. Will definitely be back next time we come to New Zealand.

Reviewed almost 7 years ago

June Barraclough's avatar

June Barraclough

New Zealand

Ranking: 10/10

All the staff I have dealt with at Go Rentals have been great, friendly and efficent - the perfect combination. All details are taken care of quickly and in a professional manner. They are focused on YOU the customer not their own internal office politics. I rate this company based at the Auckland Airport as far above Juicy Rentals and now use Go Rentals on a regular basis and their pricing is competitive!

Reviewed almost 7 years ago

paul james's avatar

paul james

Ireland

Ranking: 10/10

Mailed for quotes for two cars and got replies really quickly from steven and katie. Had an issue 2 days before hand trying to get new quotes on the website due to me ringing late at night. Have to say upon collection at the airport the driver knew where we were from and what we rented which was a nice touch. Staff really friendly and helpful at the office. My partner a week later had an issue with driving the rental. The seat and her back just didnt mix well. The car was 100 percent fine. After contacting katie in the office we came to a very agreeable option with a different car. Very happy customer service. Gorentals care about the customer. Thanks to katie and toni for helping us out and making our trip that much better.

Reviewed almost 7 years ago

cheryl taylor's avatar

cheryl taylor

Australia

Ranking: 9/10

The telephone manner of Toni in Penrose was great as hiring cars can be a bit much she made the experiance easy and not overwhelming Thank You Toni.Update - A bit late on the Thank You but here it is The early morning call from the Auckland Airport landline was made easy with no stress because you were supportive helpful and just being you Vikki in the Airport call centre as for you Ash your driver courtesy was without fault and pleasant to talk too ! will hire a car off your company anytime Thanks all Cheryl

Reviewed over 6 years ago

Mark Lusby's avatar

Mark Lusby

New Zealand

Ranking: 8/10

Very good medium range cars for hire at budget prices. Very nice friendly & helpful staff. Prompt pick up service at
Auckland International Airport

Reviewed almost 7 years ago

Michael Furner's avatar

Michael Furner

Australia

Ranking: 10/10

I booked with GO Rentals turning away from my usual work membership with Budget car rentals based on price.

May I add I asked Steven (my booking agent) where I can leave a review as GO Rentals are the utmost professionals.

All my inquiries were answered in such detail and clarity and he also asked if I had any questions on anything he had answered, he had a great sense of humour and his knowledge and recommendations were extremely helpful as I had numerous options to chose from.

I had an amazing trip in our Toyota corolla sedan and was good to be back home, as per Steve's great sense of humour he asked if we had a spare seat available for a tour guide if we hadn't had our GPS unit I would have gladly brought you along haha the GPS didn't need feeding that's all haha.

Great bunch and highly recommended they will definitely set the scene for a great holiday, cheers guys! until next time.

Reviewed almost 7 years ago

G B's avatar

G B

Ranking: 10/10

Efficient, flexible, kind service. Clean car, well maintained. Overall great service, just what you want.

Reviewed almost 7 years ago

sally1947's avatar

sally1947

Ranking: 10/10

Exceptional service with good, clean vehicles and friendly, helpful service.

Reviewed almost 7 years ago

Sinclair's avatar

Sinclair

New Zealand

Ranking: 10/10

Outstanding support from Go Rentals. Customer Service next to none & quality vehicles to meet our family needs. Amazed at the great service from both on-line and local depot staff at Auckland Airport and at Wgtn. Recommend all offshore people try Go Rentals first!!!

Reviewed almost 7 years ago

woosh's avatar

woosh

Ranking: 10/10

Wow Go Rentals is a recommendation I will make to all those looking for a Rental Car. Steven was great when booking vechile while in Aucland for daughters wedding. Pick up and dealing with staff was great. Cars excellent, clean and just what we wanted. Price excellent. We were impressed as this was first time hiring a car. Another daughter(with 4 children) was happy with her car as well. Will use Go rentals again. Only one thing I felt could be improved was perhaps Larger Signage on roadside for depot at Auckland Airport.

Reviewed almost 7 years ago

Tony_Ford's avatar

Tony_Ford

United Kingdom

Ranking: 10/10

The customer experience using Go Rentals was nothing short of superb. The booking process was simple, the choice of car met all requirements, the collection of a very clean car was easy and the process was very quick. The staff were informative and there were no hidden extras to have to consider.
The return of the vehicle was easy and the guys were very efficient checking the car back in minimising any delays. The shuttle back to the airport departures was very welcomed, again the driver being very sympathetic to the fact we didn't really want to leave NZ!
Would I recommend Go Rentals? 100%.

Reviewed almost 7 years ago

Binka's avatar

Binka

Australia

Ranking: 10/10

I were very impressed by the GO Rentals service team and would definitely use them next time I am back in Auckland. Pickup and drop off at Auckland Airport was seamless. Plus a great price on the Carolla I hired ...Awesome !

Reviewed almost 7 years ago

Surgeon1's avatar

Surgeon1

Australia

Ranking: 10/10

Booked my first rental car in New Zealand with GO Rentals through Steven (Stephen). First of all may i say what a breath of fresh air it was to speak to someone with rental car knowledge.

I am a Surgeon and like things to be accurate so i know exactly what i shall receive, Steven (Stephen) was very polite and personified a very passionate attitude towards the fleet of which he was explaining.

His reassurance of what i had chosen was appreciated as i was not to confident of luggage space and if the car would do the job, if he had not explained this vehicles features and also directed me to the video i would most definitely not have known what i was booking and would have questioned myself for days on end.

He started off by assuring me the booking process is simple and will make it easy for me, I have yet to be on my trip and he is 100% percent correct he has made what i initially though of as a nightmare of a process completely easy.

An absoloute pleasure to deal with and will be sure to update my experince on return, full credit to GO Rentals and this lovely staff member, i am excited to meet the rest of the crew and begin my holiday.

Reviewed almost 7 years ago

travelnstyle's avatar

travelnstyle

New Zealand

Ranking: 9/10

We have used the services of Go Rentals several times. The cars are clean and well maintained. We have never experienced any issues. The staff are professional and friendly to deal with. They have a free shuttle bus service from the airport to their depot which is less than a 5 minute drive. After hours collection is also available for around $30. They offer good value for money compared to the larger car rental companies. I highly recommend Go Rentals.

Reviewed almost 7 years ago

jraharaha's avatar

jraharaha

Australia

Ranking: 10/10

Yazeed Abrahams and his staff at Go Rentals were all very courteous and friendly (as all kiwis are). They promptly collected us from the airport and delivered us to their depot where a very nice 4 door 2010 Toyota Corolla was awaiting us. They offered me a full tank of petrol for an extra 90 odd bucks as it would have costed me approx $130 from the petrol station. Jetstar changed my flight times back to Australia so I had to take an extra day with the car and they were very accommodating and understanding. I highly recommend this company and would definitely book through them again

Reviewed almost 7 years ago

saltydragon's avatar

saltydragon

Australia

Ranking: 8/10

My Qantas flight was delayed 24hrs and I was worried about my rental pickup arrangements from Auckland Airport. Go Rentals had everything sorted with their pickup agent (one of the local hotels who operate a 24hr reception desk). This was a bonus on the company I had used on previous trips to NZ having someone I could discuss the vehicle with on pickup. I was also impressed with the quality of vehicle given as ACE vehicles in the past had been nowhere near the standard of this. I thought maybe I had lucked onto a new vehicle in the stable until I dropped off the car prior to flying out and saw that all the cars in their yard were of a similar standard. I'll be using them again.

Reviewed almost 7 years ago

TauragaMan's avatar

TauragaMan

New Zealand

Ranking: 9/10

So far bad experience to start with, booked couple of days ago, went smooth, only to be emailed few days later about the $2,500 bond (they will keep the fund for 10 days) on pickup as we choose standard insurance (as our travel insurance covers car hire excess so no use getting gold or silver insurance that will increase their rate daily by about 50-60%), I mean this is fine however they don't clearly indicate this in the Insurance detail page but cunningly hidden in terms of service for bond.... i will update my experience with them after the rental should there will be commendable service or lack there of.

I'm upset because should i've read that i need to fund $2,500 bond for standard insurance i should have not selected them and go with other company.

Update: I had great experience in Queenstown with go Rentals, and they are flexible and waived the bond which was great! The car is comfy and very tidy, i'm now thinking of buying my own corolla hatch :)...

The only thing is they don't have airport booth, so you need to drive with rental guy/gal back to the depo to sort the formalities and if you are a group of 5 so the car won't fit everyone, it is either you drive back to the airport or let go rental bring someone to pick them up by anothe car... but nevertheless money you saved renting with them it is all worth it.

thank you till next time!

Reviewed almost 7 years ago

Underthesun's avatar

Underthesun

New Zealand

Ranking: 10/10

We use Go Rentals every time we fly to Auckland....
The people are fantastic! Always bright, friendly and efficient. The depot is within easy walking distance from the domestic terminal or you can use the courtesy shuttle service if preferred. They offer a wide range of rental vehicles and the cars are always clean and well presented. Go Rentals make it easy.....

Reviewed almost 7 years ago and experienced in January 2012

Jazzbuoy's avatar

Jazzbuoy

Australia

Ranking: 8/10

Some issues in initial booking but Team worked very hard to resolve and ensure we were happy.
Would book again with Go Rentals and recommend to others

Reviewed almost 7 years ago

paulberga's avatar

paulberga

Australia

Ranking: 10/10

the people at go rentals were awesome, i checked out all the car rental places and go-ren were by far the best priced. the staff were so helpful, i booked a corolla, there were 4 people, 4 big bags and 4 fishing rods in a long case, i thought i would have to get a bigger car with added expense, but the guy folded all the seats in a certain way so we could fit everything in. fantastic service, i will be back, thanks very much

Reviewed almost 7 years ago and experienced in January 2012

ignoranceisevil's avatar

ignoranceisevil

New Zealand

Ranking: 10/10

We used Go Rentals in Queenstown, and found the service great. On landing at the airport all we had to do was call them and they quickly came and picked us up. They also dropped us off at the airport at the end of the trip. The prices seems very reasonable compared to other rental companies. The car itself was very smooth to drive - no problems at all. Cheers!

Reviewed almost 7 years ago

Ila's avatar

Ila

Australia

Ranking: 10/10

Within minutes of our arrival into Aukland airport a bus pulled up, our bags were loaded and we were taken to the airport depot of Go Rentals to complete the forms for the hire of our car. What a team !! Paperwork was completed in a very short time, info provided to us re driving directions and off we went in our 4 door Toyota Corolla. The car was in immaculate condition and for the next fortnight we had a reliable and zippy little vehicle suited to our needs for much touring of the North Island of NZ. We arranged to return the car to Penrose and within minutes of our arrival at that depot our paperwork was completed and we were offered a lift to the local railway station because we were heading back to Aukland CBD. This company knows how to provide great service, great value and great vehicles. I am telling all my friends about Go Rentals because some of them are heading off to NZ in the near future. Congratulations to the whole team of Go Rentals and thank you very much for attentive and very friendly service to your customers.

Reviewed almost 7 years ago

pelican26's avatar

pelican26

Australia

Ranking: 10/10

I came across GO rentals when Googling to find a car rental co near Wgtn airport that had reasonable prices. Last year I used an international brand of hire co and paid twice of what I paid for this year for the same no of days.
I found their web site easy to use and got almost instant confirmation, plus when I emailed regarding pick-up, the reply was from a real person with a name and within 5 minutes. When picking up the car their staff were excellent when explaining the contract details in plain language.

I will definitely use them again

Reviewed almost 7 years ago

CrocSmith's avatar

CrocSmith

Ranking: 8/10

We have used Go Rentals in Auckland on two previous occasions and have found their service excellent. I have just made another booking for Christmas and have been impressed with the ability to leave the vehicle at most motels in the vicinity of the airport. I also appreciated local knowledge, which I received over the phone, on the current road and traffic conditions in Christchurch. This helped me make some travel decisions I would not have otherwise made. Love the freecall number from Australia. Sometimes it is nice to actually speak to a person to make an enquiry or booking, rather than via the internet.

Reviewed almost 7 years ago

BrianWarner's avatar

BrianWarner

Canada

Ranking: 9/10

I have rented vehicles from GoRentals several times and have always been delighted with their service. The welcome each time I arrive in NZ is outstanding, and the sign off when the vehicle is returned is always a pleasant experience.
Should I get the chance to visit NZ again I wouldn't consider renting from any other company.
Thank you GoRentals

Reviewed almost 7 years ago and experienced in February 2011

GO Rentals - New Zealand Car Rental is open for business… Visit Website …now's your chance to take a closer look.

jashint_m's avatar

jashint_m

Australia

Ranking: 9/10

Brilliant customer service!! We have booked with them before and will continue to do so. The vehicle was clean, comfortable and efficient. Exactly what we needed. Thanks for making our Kiwi holiday enjoyable!!!

Reviewed almost 7 years ago

MurrayandChristine's avatar

MurrayandChristine

New Zealand

Ranking: 10/10

We hired a car from Auckland Go Rentals during October.
We were delighted with the super welcome and the excellent service.
The car was just right for what we needed , and we enjoyed our Northland trip.
Well done , Go Rentals-- we will pick you next time!
Murray and Christine

Reviewed almost 7 years ago

karynkiwi's avatar

karynkiwi

New Zealand

Ranking: 10/10

The two lovely girls we doubt with in Go Rentals in Queenstown were just lovely. The car mum and I rented was so nice, inside it looked and smelt like it was pretty much new, it was hard for me to to drop it back off to them, I wanted to take it home with me.

I have also inspected their vehicles in their Penrose, Auckland branch as well and they are presented just as well. I did a lot of inspecting of Rental cars in Auckland recently as I needed to measure boots for something I needed to transport to Tauranga and I was impressed with Go Rentals, not only for the condition of the cars but they have great deals also.

I would certainly recommend to Anyone wanting to hire a Rental car to go with Go Rentals as I certainly will be sticking to them in the future as well.

Karyn of auckland

Reviewed almost 7 years ago

Lizzie_Perth's avatar

Lizzie_Perth

Australia

Ranking: 10/10

We had never heard of GO rentals and so we booked online with some trepidation. We arrived at Christchurch airport out of office hours and were collected by the shuttle and taken to our car. Everything was easy and the people were helpful and efficient. The car was clean and in very good condition, and when we returned it to the depot 12 days later during office hours we met the office staff who were smiling, helpful and efficient. The shuttle to the airport was quick and clean. We will certainly be using GO again. Thanks to those Christchurch guys for a really good experience. Fantastic!

Reviewed about 7 years ago

KiwiNut's avatar

KiwiNut

United Kingdom

Ranking: 10/10

We have used Go Rentals on our last three trips to NZ. You get exactly what it says on the box: a low mileage, clean car, pick up available out of hours if necessary, with friendly knowledgeable staff. The terminal shuttle is prompt and courteous. No problems!
We will be using them for our next visit,

Reviewed about 7 years ago and experienced in February 2012

Keohane's avatar

Keohane

South Africa

Ranking: 10/10

Returning to NZ for a family holiday we were looking for affordable, relaible and dependable car hire. We booked our car on line and the process was easy, quick and effective. We arrived after midnight and Go rental had arranged a pick up to a near by airport hotel where the car was stored. We booked a cheaper older car as were only travelling locally around Akl. The car was in good condition and reliable. We found Go Rental's prices very affordable and very competitive. We did not personally deal with any staff as we completed everything on line, hence no comments on staff service. We would readily consider using them again on our next visit home and would have no hestitation recommending them to family & friends.

Reviewed about 7 years ago

IDGAF's avatar

IDGAF

Australia

Ranking: 10/10

On our recent trip to NZ we hired a car from Go Rentals. The process started with an online enquiry and could not have been easier, from the time we started the enquiry to the time we returned the car to the Auckland Airport. The staff were very friendly and helpful, and explained everything in detail. Well done Go Rentals, we will definitely be using you again.
Rex Edwards & Joy Park

Reviewed about 7 years ago and experienced in January 2012

perrylg's avatar

perrylg

United States

Ranking: 10/10

After renting vehicles from Go Rentals in Auckland for the past six years I can highly recommend them as a very reliable and accommodating company. I intend to rent from them again in the future.

Reviewed about 7 years ago and experienced in February 2012

ppittar's avatar

ppittar

Australia

Ranking: 10/10

as most car rental companies all charge about the same , the thing that makes the difference is the people that work there.Especailly the first people you meet when you start dealing with them

I have used them twice and booth times and guys that drive the pick up and drop off shuttle are the best .

Yazeed Abrahams and Anthony Even (yes I was that impressed I got their names

They alway have a smile, your bags are loaded before you think about putting them in the van and they put a smile on your face

Who ever owns Go should give these guys a pay rise (cant do anything about their looks ;) ) As they are the reason why we have used them twice and will use them again in easter 2013

We put a small ding in one of the cars we rented . backed into a rock .Our fault of course . and they were a pleasure to deal with .

well done boys your a credit toyour company and make a great first impressions

Reviewed about 7 years ago

Phil Roulston's avatar

Phil Roulston

New Zealand

Ranking: 10/10

Absolutely top service - right from booking some months ago - to arriving at Auckland Airport last Friday - prompt shuttle pick up when requested - lovely little car - tidy and in good condition - shuttled back to Airport on Sunday evening when returning car even though right on 5 pm. Top service - nothing was a problem. Outstanding staff - Neelan, Emma & Yazeed - a big thank you to you all!

Reviewed about 7 years ago

KaiparaJan's avatar

KaiparaJan

New Zealand

Ranking: 9/10

We found the service at Go Rentals from bookings/confirmation and especially pickup extremely courteous and friendly. We hired a Toyota Corolla Hatch at the Queeenstown depot which we were very pleased with, a great little car. The staff at the Queenstown depot were awesome, we will be hiring a vehicle again as we are travelling south during the Xmas break with family.We highly recommend Go Rentals to other travellers. Cheers Sebastian and Team.

Reviewed about 7 years ago

Erik's avatar

Erik

United States

Ranking: 9/10

So far the service has been great. Fast pickup and friendly and helpful staff.

Reviewed about 7 years ago and experienced in February 2012

macdon's avatar

macdon

Malaysia

Ranking: 9/10

I found the team at Go Rentals, Auckland excellent in all my dealings, from the booking & confirmation (Katie) to the pick up at the airport and collection of the car (Emma & Baxter).
I will use them again and would recommend them to anyone else.

Reviewed about 7 years ago

Rocky's avatar

Rocky

Hong Kong

Ranking: 10/10

I choose Go Rentals for renting a car during the visit of my family in Auckland for a week in Auckland. Their services and the car rental were excellent and are highly recommended.

Reviewed about 7 years ago

chrisr's avatar

chrisr

Australia

Ranking: 10/10

We are return customers of Go Rentals and have used them every year we have returned home.
We once had an issue and I was dealt with by a senior manager for the whole of N.Z. He was courteous and couldn't do enough for me.
I will continue to go back to Go Rentals and would recommend them to all for cost and customer satisfaction.
Thank you Rudolph and team!

Reviewed about 7 years ago

vihang_20's avatar

vihang_20

Australia

Ranking: 10/10

Excellent car at the MOST reasonable price in all NZ...!!

We got the same car that was promised to us and the most competitive rates in all NZ. Very happy with the service provided and would definitely use them again.

Reviewed over 7 years ago

paulnelissa's avatar

paulnelissa

Australia

Ranking: 9/10

fantastic help, cars were clean and with up to date models. Pricing was good and affordable for everyone. We hired the mini-bus and was a great experience for our larger family in particular the kids.

Reviewed over 7 years ago

gizreh's avatar

gizreh

United States

Ranking: 9/10

I have used GO RENTALS three times and have been satisfied with the experience. I have used the cheapie car and have had no problems with the older car. I had to exchange a vehicle in Christchurch doe to tire problems ( I hit a curb) and the trasition was flawless.

Reviewed over 7 years ago and experienced in November 2010

luciano's avatar

luciano

New Caledonia

Ranking: 9/10

i booked twice with this companie (also my brother)each time they picked me up at the airport on time, the car is always clean and in good conditions. I will book once more in july 2012; do not hesitate to look the hot deal...

Reviewed over 7 years ago and experienced in March 2011

RichardChng's avatar

RichardChng

Malaysia

Ranking: 9/10

My wife and I had a wonderful experience with this car rental company. We rented a car for 22 days explored all over South Island - started from Christchurch onto Waimate, Mt Cook, Queenstown, Teanau and Manapouri; caught the Doubtful Sound cruise and moved onto the Catlins. One day we stopped for lunch at the Lumberjack at Owaka. After lunch, we found the car could not start - the battery was out. Lumberjack owner offered to jump-start the vehicle but I declined as the problem could happen again as we still had much to explore in the Catlins. Rental contract suggested calling Automobile Association and charge of NZ140 would apply; refundable if car battery needed replacement, ie NEW battery is needed. Altho Owaka is a very small town in Catlins, 2 men showed up in half hour with new battery. Within 20 minutes we were on our way. The garage people had confirmed with Go-Rentals that a replacement was required; I was "good to go" and my credit card will not be charged for NZ140. We continued enjoying South Island from Dunedin onto Oamaru and back to Christchurch, dropped off the car at the International Airport and flew back to Kuala Lumpur after 22 wonderful days. Upon our return we checked our credit card account and found that Automobile Association had charged us NZ$140. I wrote to Go-Rentals and Simon McSherry promptly responded to assure me that there will be a credit refund from AA since Go-Rentals had issued a purchase order for the new battery. However it took AA almost 4 weeks to issue the credit, after many emails from me to Simon who continued to hound AA for my refund. I am very pleased that I have received the refund through Go-Rentals wonderful staff Simon who continued to expedite the refund on my behalf. Thank you Simon McSherry, you are indeed invaluable to Go-Rentals and I am very sure many tourists will enjoy doing business with Go-Rentals because of you. We will return to NZ and will use Go-Rentals again

Reviewed over 7 years ago and experienced in May 2012

GO Rentals - New Zealand Car Rental responds:

Hi Richard,

Thank you for your feedback. Great to hear you had a wonderful time in the South Island.

In response to the issue you had regarding our service provider, we apologize for any inconvenience this may have caused you. We have since been in contact with the New Zealand Automobile Association to which they have responded with the below:

“I agree this took far too long to process and I do apologise, there was some initial confusion as to what happened as the Service Provider did not sign the breakdown cause off correctly. However this was resolved by the 14th of June and I was assured that the refund would be processed the next day (I advised Simon that this was the case), it wasn’t and only when Simon again raised the issue was the refund completed. We dropped the ball on this and again we are sorry for the poor experience your client feels he has had.”

We hope to welcome you back to New Zealand in the near future. Feel free to contact me directly on daniel@gorentals.co.nz if you have any other questions around this issue.

Kind regards,

Daniel Ung
GO Rentals

kinsley's avatar

kinsley

New Zealand

Ranking: 10/10

Go rentals gave me exceptional customer service. When I'd realized I did not have all the details at hand to book a rental they offered to call back in 10 mins of which they did and I was able to book a vehicle with ease. They even upgraded me to a different vehicle at no charge!! Now that is exceptional service. I am looking forward to my trip and will definitely update when returning the car.

Reviewed over 7 years ago

Ashlie's avatar

Ashlie

Australia

Ranking: 10/10

Called Steven at Go Rentals,fantastic customer service and provided friendly advice which is a must for the overseas traveller. Love the Kiwi's!

Will update after trip!

Reviewed over 7 years ago

northvankiwiguy's avatar

northvankiwiguy

Canada

Ranking: 8/10

I was attracted to Go Rentals because they're much cheaper than the big-name firms I normally rent with. The car was older than what I normally get, but it did the job.

I'd like to thank the Auckland Airport crew for picking us up and allowing us to drop-off the car before their 8:00am opening time. In both cases, we wanted to get on the road/plane, so we appreciate them helping us early.

The only criticism I have is regarding the fuel level. This is the first time I've seen a rule that the fuel level must be "above the full line" when it's returned. Other companies I've rented from have allowed the gauge to be "close to" the full line.

This became an issue upon returning the car. When we picked up the car, the gauge was slightly below the full line. We let the agent know that the fuel level didn't meet their own regulations, but they said "Don't worry about it". Fine with me.

On returning the car, a different agent made an issue about the level. I had just filled it with petrol, and as I usually do, I filled it until the pump stopped pumping. This meant the gauge was touching the full line, but wasn't "above the full line". We were then asked to return to the petrol station (on our way back to the terminal), and the rental agent managed to squeeze in $3.96 more petrol (which we paid for).

My concern is the inconsistency. The "outgoing agent" ignored the rule, but the "incoming agent" made it an issue. Even though I had filled it up until the pump stopped pumping, it wasn't good enough for them. Apparently the outgoing agent hadn't noted the lower fuel level on our rental form, so the incoming agent wouldn't accept our story.

Personally I think "above the line" is a silly rule. It's the next customer who is losing out of the extra fuel, and if they also fill up until the pump stops pumping, shouldn't that be good enough?

Yes, I'd happily rent again, but will carefully check the fuel next time.

Reviewed over 7 years ago

GO Rentals - New Zealand Car Rental responds:

Dear Northvankiwiguy,

Thank you kindly for your feedback, GO Rentals greatly appreciates your comments as it provides us
with a great opportunity to review aspects of our products and services from a customer point of view.

As a business we endeavour to deliver a level of service above standard and in line with your expectations.
Consistency across our systems and procedures throughout our locations plays a crucial part in achieving our
high standards.

Your feedback highlights areas within our procedures that demand immediate attention. Appropriate
steps are in place to further educate our staff in an effort to improve these procedures ultimately
enhancing the GO Rentals experience for our valued customers.

Please accept my sincerest apologies on behalf of GO Rentals for any inconvenience you have suffered
in this regard.

Feel free to contact me directly on rudolf@gorentals.co.nz to discuss this matter further.

Kind Regards

Rudolf Kilian
Operations Manager
GO Rentals

kittyng's avatar

kittyng

Australia

Ranking: 10/10

I have an excellent service of booking my first rental car to go to NZ in Aug, 2012 from Gorentals.co.nz. I live in Sydney, I've rung the 1800071857 to speak to a staff - Steven. Within 10mins, my car is booked. Steven is very polite, friendly. He've answered all my questions, making me feeling confidence to pick up the car at 1am when I'll arrive in Christchurch. Staff's friendly manner makes a BIG welcome to the customers. I'm looking forward to enjoy my trip with Gorental car to NZ. I'll write more after my NZ trip! Gorentals, thank for your friendly, efficient service!!!

Reviewed over 7 years ago

annacd's avatar

annacd

Australia

Ranking: 9/10

Friendly efficient service. Affordable. Car clean and in good condition for a 95 Datsun Sunny. We toured 6 weeks from top to bottom - easy manual to drive, didn't miss a beat and great fuel consumption. Convenient to pick up near Auckland airport and drop off at Christchurch airport. Plenty of room to store belongings in boot out of sight. A bit restrictive not being able to drive on dirt but understandable.

Reviewed over 7 years ago and experienced in December 2011

Sharon_GH's avatar

Sharon_GH

Australia

Ranking: 10/10

I've used other budget rental companies in nz before but was so amazed with Go Rentals service and cars, for starters their cars were clean on the inside and out, they were reliable vehicles and the service provided by their staff in Christchurch near the airport was fantastic.

Reviewed over 7 years ago and experienced in April 2012

jackson12345's avatar

jackson12345

New Zealand

Ranking: 10/10

This was our first experience with booking a family people mover with Go Rentals, and I would highly recommend them. The online booking feature and the friendly phone customer service staff was first rate. The hire price compared to the higher profile rental companies was alot cheaper. The Wellington staff were very helpful and friendly, and the vehicle was very tidy & comfortable to drive by my wife. Please note: check your expiry date on your drivers licence, which I had overlooked when booking online :-(. Thanks Go Rental

Reviewed over 7 years ago

Tupaera's avatar

Tupaera

New Zealand

Ranking: 10/10

Absolute value for money - I regularly use Go Rentals Wellington. Since changing my rental company, I have saved sooo much money. They do not have a depot based at the airport, but they will collect you free of charge and take you to their depot a couple of minutes away. In saying that, you can leave your vehicle at the airport if you want to, but you will have to pay the airport fee. Good service, friendly staff, thoroughly recommend.

Reviewed over 7 years ago and experienced in January 2012

nissanmum's avatar

nissanmum

New Zealand

Ranking: 10/10

Our last 24 hours of our stay in Queenstown at Easter, we decided to hire a car.I phoned, what felt like, every rental place in town. We went with Go rentals because they were so helpful and friendly, and prepared to fit in with our wants and needs as much as possible. Their prices were great too. Won't bother phoning around again - will just go straight to Go Rentals - Thanks guys!

Reviewed over 7 years ago and experienced in April 2012

Layton_1's avatar

Layton_1

Australia

Ranking: 10/10

First time hiring a rental car then coming out of the Wellington airport shivering then jumping into a Toyota Corolla really comfortable an a enjoyable experience Thank you so much Go Rentals.

Reviewed over 7 years ago

Kheere's avatar

Kheere

Australia

Ranking: 8/10

Great service, All organised and easy.

Reviewed over 7 years ago and experienced in August 2011

davencazo's avatar

davencazo

Australia

Ranking: 10/10

Our hire of a "cheapie" rental car from Go Rentals for this, our latest trip to Auckland was really a very easy choice. In fact we didn't even bother sourcing quotes from any other supplier, due soley to the experience we had when we hired our 1st car from them some 12 months earlier. We generally choose to fly into Auckland early pm and without any hitches collect our car from the parking area, so, so, easy. Then when it is time for us to leave your beautiful country we merely drive into the Auckland Airport Depot, they check the car in then, within minutes drop us to the terminal. It really can' get any easier. We are regulars to Auckland due to having a son and his beautiful family there and with the growth of his family it is now more convenient for us to stay nearby and have our own transport.
So Go Rentals, you are this families prefered supplier of hire vehicles. A big thank you to Kevin Dang and the crew at Auckland Airport Depot.
p.s. I have yet to understand why they call them "CHEAPIES".....??

Reviewed over 7 years ago

glennandrew's avatar

glennandrew

New Zealand

Ranking: 10/10

Totally professional, so close to the airport and they come and pick you up. Saved heaps compared to the big names like Avis, and the staff were so kind and friendly, would totally recommend. Great service for so much less. A total winner.

Reviewed over 7 years ago and experienced in October 2011

Brifra_12's avatar

Brifra_12

New Zealand

Ranking: 10/10

Picked up at Queenstown Airport by the friendly fellow and taken to our car. Service best I've encountered at any business in NZ - EVER!! Had a little Hyundi Getz and it was tidy and performed well. Dropped off back at Go after 4 days and service upon arrival at least 100%. Cheers Brian and Christine

Reviewed over 7 years ago

andreyd's avatar

andreyd

United States

Ranking: 10/10

First time renting from a non-international chain, and first time in NZ. Needn't have worried! We got a great price on a Camry (Corolla seemed a bit small) and even got upgraded to the RAV4 which was in perfect shape, and the perfect choice for our 10 day trip around North Island. Service at the Auckland site was excellent, very friendly, very efficient, and even picked us up. Nav system worked very well, and again a great price. Highly recommended, and will certainly use them again, can't believe how much better the service was, and how much cheaper the vehicle was than the international chains we used subsequently.

Reviewed over 7 years ago and experienced in February 2012

andrerw's avatar

andrerw

Australia

Ranking: 10/10

In every way my experience renting a car from GO Rentasl at Christchurch was smooth, easy and pleasant. I had the car for 3 weeks and there were no problems with it. I will definitely use them again when I am in NZ this coming summer.

Reviewed over 7 years ago and experienced in December 2011

nadavmichael's avatar

nadavmichael

Israel

Ranking: 10/10

Rented a car for 19 days at Christchurch from Go Rentals. They were great right from the start. We've decided on spot to change to a similar car with more baggage room (for the same price), they were totally okay with it. We also had a slight problem on our way (not technical) and the Queenstown branch helped us out and they too were extremely helpful. All our experience with Go Rentals was phenomenal all the way. I'm so glad I picked this company; they were amazing and did everything to help. You can go with them with your eyes closed.

Reviewed over 7 years ago

Graeme E's avatar

Graeme E

Australia

Ranking: 9/10

Delightful 2009 Hyundai Getz. On day 6 of 18 days rental and all going well with car. Though small, it does the NZ hills well.

Reviewed over 7 years ago and experienced in February 2012

IainD's avatar

IainD

Australia

Ranking: 9/10

As a regular, 3 times a year, visitor to New Zealand in recent years I have used a couple of different hire car companies there. However since I started using Go Rentals about a year ago, this is the only company I will use again in the future. Their online booking is easy & straightforward, their cars are relatively new, clean and in very good condition. Perhaps best of all, their prices are significantly cheaper than the big international car hire companies, their staff are competent, friendly and go out of their way to be helpful. My experience with Go Rentals has been very positive.
,

Reviewed over 7 years ago and experienced in February 2012

mackeva's avatar

mackeva

Canada

Ranking: 10/10

Go rentals in Wellington is fantastic. Each interaction was friendly and professional. The car was excellent. The people friendly and generous. We returned our car and they gave a us a lift home. We thought we had lost our cell in the car and looked and looked. No luck. Three hours later, Go rentals emailed that they had the phone and they dropped it off later that day. This is all way beyond the call of duty. WONDERFUL! We would rent with them again at the drop of a hat. Thank you Go rentals!

Reviewed over 7 years ago

chans's avatar

chans

New Zealand

Ranking: 10/10

The second time we have rented from Go Rentals. We were running very close to time for our flight, they were very busy but pulled out all the stops to inspect the car complete the paperwork and get us to the airport on time. All with a happy smile and a pleasant attitude. Thanks guys will see you again.

Reviewed over 7 years ago and experienced in May 2012

dugmore22's avatar

dugmore22

New Zealand

Ranking: 9/10

Great Company - and a lot lot cheaper that the main car rental companies . My car was near new and the service I received was great .

Reviewed over 7 years ago

badger's avatar

badger

United Kingdom

Ranking: 10/10

I booked on line from the UK. The car was provided as booked. Staff at the Wellington office were friendly and helpful and I was able to make some small changes to the booking before taking the car away. There were no mechanical problems with the vehicle during the month I used it for. The drop-off process was simple and convenient. There were no hidden surprises in the overall cost. This was a trouble free experience and I would certainly use Go Rentals again.

Reviewed over 7 years ago and experienced in February 2012

chaschman's avatar

chaschman

New Zealand

Ranking: 10/10

Would really like to recommend these guys. Arrived in Wellington in the most appalling weather, yet everything ran smoothly, with polite, friendly, courteous service. Gave us some options to really save some money and in no time we were on our way. Return was just as trouble free. Highly recommended!!

Reviewed over 7 years ago

brucepardy's avatar

brucepardy

United Kingdom

Ranking: 10/10

My wife and I, while visiting from the U.K., have rented from GoRentals a number of times over the past few years.

The online booking service has been exemplary.

We have visited twice in the last 5 months, and had cars in October/November 2011, and January/February/March 2012.

We have just returned from New Zealand, and wanted to say a very big thank you for the well-maintained, reliable cars we have had.

The service afforded us has always been courteous, with good humour, and efficient.

Well done GoRentals!

BKPardy

Reviewed over 7 years ago

holmesmike's avatar

holmesmike

Australia

Ranking: 9/10

On-line booking was easy and quick. Prices were very competitive. Car turned out just fine. Customer service at both pick up and return was the best I have ever experienced, courteous, helpful, attentive, including the guys who checked the car on return and shuttled us to the airport. Staff who really care about the business make all the difference. Recent hire cars experiences in UK, France and USA don't even come close to Go Rentals. This is how they should all operate.

Reviewed over 7 years ago

kiwiinoz's avatar

kiwiinoz

Australia

Ranking: 10/10

Wow, what can I say. We have used Go Rentals each time we have come back to New Zealand, and the service has been unreal. Each time we have been met by a friendly worker and shown to our car. On delivery of our car, we have again been met my professional, friendly staff who cant do enough to help us. I always leave feeling as if I am leaving a friend. Would not hesitate in recommending Go Rentals to anyone travelling - in fact I have on several occassions and everyone was happy. Keep up the good work.

Reviewed over 7 years ago

kdouglas's avatar

kdouglas

Canada

Ranking: 10/10

This is the second time in 10 years we used Go Rentals out of Auckland. On both occasions we had an excellent experience. They provided everything the way they said they would, where they promised and did so with smiles and courtious service. I cannot recommend them enough. Heads above the big multi-nationals. Thanks Go Rentals

Reviewed over 7 years ago

QISCtbh's avatar

QISCtbh

Australia

Ranking: 9/10

We use Go Rentals as our preferred car rental company for our business and we are happy with their cars, their staff are always helpful and friendly to deal with and the rates are well priced.

They offer a free shuttle service to and from AKL airports which is handy. The only thing to watch out for is that if you pick up the car outside of office hours, you could have to pay an additional $35NZD for airport parking but it still works out cheaper than going through one of the car rental companies at AKL airport. They also do not offer an express check-in service such as Hertz Gold where all of your details are in the system and as soon as you land you're car is ready for pick up. This can add a bit of time to the car pick up process, so allow 1/2 - 1 hour to get from the airport, fill out the paper work/process payment etc.

Overall Gorentals offer nice clean cars at up to 1/2 the price the bigger rental companies may charge, so defintiely worth considering.

Reviewed over 7 years ago

tidbits's avatar

tidbits

New Zealand

Ranking: 3/10

Cars are OK, staff are OK, but the fine print stinks. I thought I was getting a great deal when using these guys. Turns out by the time they add airport transfer fees, make you return your car to a $14/hr car park at the airport and disclose the insurance fees only when you turn up, it's not the cheapest AT ALL. Not a good customer experience finding out on my credit card after the trip, that it cost nearly $100 more than quoted. Don't make me read your lenghty email to find this out, tell me UP FRONT when I call to book.

Reviewed over 7 years ago

GO Rentals - New Zealand Car Rental responds:

Hi Tidbits,

Many thanks for your feedback. We have a great reputation for being upfront and honest with our customers. Please could you elaborate further around these fees, we do not charge airport transfer fees, however we do charge an airport drop off fee if you are returning outside of normal business hours, the reason is that we are stuck with the airport car park parking charges. We do not expect you to pay these fees yourself, we deal with these costs on your behalf.

With regard to the insurance costs, the 3 insurance options that we offer are disclosed in all of our quotes as well as within our booking confirmations. Please could you forward us your correspondence so we can verify this is the case for you.

I feel as if there may have been some sort of miscommunication, that has caused this and I would like to check any correspondence to determine if we have made a mistake. We value your comments and would like the opportunity to address this for you. If you could elaborate further, that would be great, we certainly don’t want you to be dissatisfied with our services and will gladly address your concerns.

All the best

Daniel Ung
GO Rentals

biancam's avatar

biancam

New Zealand

Ranking: 10/10

The customer service of the staff at Go Rentals from the phone to the pick-up/drop-off location was exceptional. I rented a Hyundai Getz which was very economical, easy to handle, and got us from A to B. I have to say it was perfect for the trip and the customer service representative kept that in mind. They were very attentive to our needs and provided us with the ideal car. It was so convenient to have been picked up at the airport via shuttle and dropped off also. I definitely reccomend Go Rentals if great service is what you are after and I will definitely do business with them in the future.

Reviewed over 7 years ago

tannerg's avatar

tannerg

United Kingdom

Ranking: 10/10

My wife and I hired a car (toyota sedan) from Go Rentals for a month last december and january for travel in New Zealand travelling in both south and north islands. We had no problems with the car, everything went swimmingly. A big thank you to Go Rentals

Reviewed almost 8 years ago

laichoon's avatar

laichoon

Singapore

Ranking: 9/10

I rent a car from Go Rental as my usual rental agents (Hertz/avis) do not have the car type I needed. Everything went well and the collection and returned were very smooth. The staff was very helpful and thoughtful. The only thing is the interior of the car can be more cleaned as it took me almost 3 hours to clean it after I gotten the car.

Reviewed almost 8 years ago and experienced in December 2011

GO Rentals - New Zealand Car Rental responds:

Dear Laichoon,

On behalf of everyone at GO Rentals, thank you for choosing to hire from us and we appreciate your feedback.

We are committed to providing the highest customer service possible and endeavour to deliver a quality experience for all. However in saying that, in your case we know we have let you down. I would like to express our sincere apologies for not providing you a vehicle that was up to standard. Procedures have been reiterated to ensure that this does not happen again - we hope you will still consider using GO Rentals again in the future.

Best Regards

Annette Chang
GO Rentals - Auckland Airport Branch Manger

Roscoe's avatar

Roscoe

Australia

Ranking: 9/10

I think I was one of those painful Aussie tourists, and unfortunately had an accident while in NZ, but GO Rentals were excellent. Everyone I spoke with was very patient & helpful in their dealings with me, and went the extra mile with supporting my claim. Although the Car was 2006ish it didn't miss a beat, and following the accident I got a replacement vehicle straight-a-way. Overall I am very impressed, particularly with the staff, and will be utilising Go Rentals next time I need a rental in NZ.
Thanks guys.

Reviewed almost 8 years ago

fraserkiwi's avatar

fraserkiwi

New Zealand

Ranking: 6/10

I hired one of their Hyundi cars. Was pretty good value for money

Reviewed almost 8 years ago

GO Rentals - New Zealand Car Rental responds:

Hi Fraser,

Many thanks for your feedback, could you please elaborate further on your score of 6/10, if there was anything not up to standard we would like the opportunity to address that for you. We look forward to hearing from you.

All the best

Daniel Ung
GO Rentals

kevinlbrown's avatar

kevinlbrown

United States

Ranking: 9/10

Everyone we dealt with at GO Rentals was incredible, from the time we booked online, to when we were picked up at the airport, all the way down to working with their claims team when we had a minor accident. The RAV4 we rented was great (while it wasn't a brand new model, it was perfectly fine) - the MP3 capabilities and AUX jack were perfect for music whilst driving the country. We would DEFINITELY rent from GO Rentals again.

Reviewed almost 8 years ago

Sandys_Mum's avatar

Sandys_Mum

Australia

Ranking: 10/10

I was already on my way and so could only communicate with limited email and I found the staff to be prompt and detailed, even organising a pick up from a non allocated spot. They followed up with a phone call to my mobile (cell) phone.
The cars are a bit older but in great condition. So it was easy to rent for the day that I was in town. Have used Go Rentals before and would definitely rent with them again.

Reviewed almost 8 years ago