Reviews
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Poor customer service
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Good price and service.
Bryre Arnott -
Thanks Go Rentals.
Jane Illingworth -
Would really like to recommend these guys.
chaschman -
Wonderful customer service!
Te -
Prompt reply on quotation and follow up.
KW
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We had two numbers to call for pick up.
One had a message to call later and the other no one answered. Called multiple times while at the airport and finally gave up and rented from budget. Go charged me for the rental I never got.
Kia ora Lee, thanks for reaching out to us. We apologise for any inconvenience caused and would like to look into this if you can please share your booking details with us at info@gorentals.co.nz and our team will be in touch. Thanks
gorentals
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Appalling.
I paid for rental in advance. Hours before landing in New Zealand for car pick up, GO Rentals refused my hire because they wouldn't accept my valid current temporary Canadian drivers license. It doesn't state this anywhere on their site nor their rental agreement. They then kept nearly $500 of my deposit for a cancellation fee and related costs - on a rental they cancelled. I tried for weeks to resolve this + they don't care.
Their competition hired me the same vehicle with my same license at a better price.
Kia Ora Iain, thanks for reaching out to us. We apologize for the recent negative experience you had with us. Unfortunately, as per our Ts&Cs, we cannot accept temporary Driver Licences from overseas, these must be full valid and unrestricted. Unfortunately, without another main driver with a valid full Driver Licence, we wouldn't be able to proceed with this booking, therefore this would incur a 10% cancellation fee as per our Ts&Cs. We have shared your feedback with our team to review. If you have any further concerns, please feel free to contact us at aucklandairport@gorentals.co.nz. Thanks.
gorentals
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Be VERY careful with these guys.
I have no problem paying tolls but they seperate tolls over a 4 day period to cover almost a month of dipping into my credit card to rip me off $,25.00 per rip off. No integrity but once burnt twice shy. Can't be trusted not to touch your credit card up.
Hi Karen,
Thanks for reaching out to us and for providing the additional information. Unfortunately, we cannot locate any GO Rentals booking in our system to review. Could you please send your booking details to info@gorentals.co.nz and our team will be in touch.
Thanks,
gorentals
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• Go Rentals [NewZealand] are astute thieves.
They slap you with a 10% cancellation fees immediately (not even a wait period of 24 hours) even if the booking is made for 3 months in future without disclosing this information (buried somewhere deep in their fine print). This practice deviates from all standard practices of renting cars in New Zealand, where free cancellation, 24 hr cancellation, 48 hour cancellation or in some rare cases (such as Ace) even 14 days cancellation policy are in effect. They make every attempt to hide this information from you until you make the booking. They are a shame for kiwis and New Zealanders.
Hi Suresh, thank you for taking the time to review us. We understand that our team has been in touch with you to resolve this matter. We apologise for any inconvenience this may have caused, and we have recorded your feedback. If you have any further queries or concerns, please email us at info@gorentals.co.nz. Thanks.
gorentals
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Got charged a cancellation fee even though I cancelled two weeks in advance and because of Omicron.
Never been charged cancellable fee from other rental car companies. Will rebook but not with them.
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Picked up at the Queenstown branch, which is just outside the terminal, less than a minutes walk.
The staff were great and our Corolla drove like a dream!
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Fantastic service by the team in Christchurch and our vehicle was just perfect.
GO really are the best in the business, just so easy to deal with, brilliant technology to make hiring a car really easy!
Kia Ora Jimmy,
Thanks so much for taking the time to review us! We're really glad to hear you enjoyed your time with us. We hope you have a great time on the road and hope to see you next time in branch! 🙂
Many thanks,
The GO Rentals Team
gorentals
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Absolutely genuine, caring staff who provide first class quality customer service at the branches (P/U at Ak Airport Branch and D/O at Ak City Branch) and on the phone when I called to extend my hire.
GO rentals made everything easy and stress free which made our holiday away that much more enjoyable and memorable.
Affordable prices which is worth every cent with how well you are well looked after.
The vehicle we rented was extremely comfortable, great looking newer model SUV and was fantastic to drive. Will only hire rentals from GO Rentals.
Thank you so much GO Rentals, you guys Rock!!!
Thanks so much IJ, we really appreciate you taking the time to review us. We hope you're keeping well and will see you on your next visit!
Many thanks,
The GO Rentals Team
gorentals
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Rental car pickup from Queenstown Airport was quick and easy - depot located just across the road from the pick up/ drop off area.
Staff were helpful and friendly - and the rental car was in great condition. Thanks!
Kia Ora Hamish,
Thanks so much for taking the time to review us! We're really glad to hear you enjoyed your time with us. We hope you have a great time on the road and hope to see you next time in branch! 🙂
Many thanks,
The GO Rentals Team
gorentals
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Every time I hire a car in NZ I choose GO Rentals, always get a new and clean car!
Love their APP can save all my info and save the papar! The shuttle driver of Auckland Airport is the best - so funny and help me to take care of my luggage!