Reviews
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friendly prompt reliable service
Charlie wilcox -
Just came back to NZ to visit family.
Andy Wright -
Good Old Kiwi Service!
Carena Parish -
Go Rentals far exceeded our expectations.
John and Bowie Mohlmann -
With regard to Go Rentals.
Peter Mola
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Stay away from GO Rentals New Zealand.
STAY AWAY FROM gorentals.co.nz LEFT US WITHOUT A RENT A CAR WE BOOKED AND PAID TEN DAYS IN ADVANCE
We had a disappointing rent a car experience with GO Rentals New Zealand at Christchurch Airport. We had booked a rent a car in Auckland for pickup in Christchurch and were expecting either the vehicle we booked or an upgrade. Upon arrival, we were given a downgrade, a smaller car for the same price. Without any explanation. My wife has a phobia of small cars due to a bad car accident in the past. When we insisted on receiving what we booked or something equivalent or bigger as was written in our fully paid and signed contract, we were first lied to (the car you are renting is better) which was not true and afterwards the employee lied that we booked an older year car and this one is small but new and then suddenly the manager accused us of being impolite, an accusation that was completely unfounded. We called out their lie and demanded what we booked and paid for. Go Retals New Zealand manager was the one that was unprofessional and unpolite.
Instead of resolving the issue, he canceled our New Zealand rent a car contract, claiming it was no longer valid, despite us having already signed it, even for the smaller worse car. They promised a full refund, but I have yet to see any of that money, leaving us unable to rent a vehicle in the meantime as bank was closed to put more money on the prepaid card and no one takes cash in New Zealand. We contacted the New Zealand police, because we thought we were getting scammed, they informed us that they noted what happened and that this is a civil matter, which means it will take time. We contacted a lawyer. In short, our holiday were ruined, and we were left stranded without a rent a car. In our opinion, it is a lack of respect for the law and the customer. Should be cautious when considering GO Rentals Christchurch NZ, as in high season you might be left without a car.
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We had two numbers to call for pick up.
One had a message to call later and the other no one answered. Called multiple times while at the airport and finally gave up and rented from budget. Go charged me for the rental I never got.
Kia ora Lee, thanks for reaching out to us. We apologise for any inconvenience caused and would like to look into this if you can please share your booking details with us at info@gorentals.co.nz and our team will be in touch. Thanks
gorentals
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Appalling.
I paid for rental in advance. Hours before landing in New Zealand for car pick up, GO Rentals refused my hire because they wouldn't accept my valid current temporary Canadian drivers license. It doesn't state this anywhere on their site nor their rental agreement. They then kept nearly $500 of my deposit for a cancellation fee and related costs - on a rental they cancelled. I tried for weeks to resolve this + they don't care.
Their competition hired me the same vehicle with my same license at a better price.
Kia Ora Iain, thanks for reaching out to us. We apologize for the recent negative experience you had with us. Unfortunately, as per our Ts&Cs, we cannot accept temporary Driver Licences from overseas, these must be full valid and unrestricted. Unfortunately, without another main driver with a valid full Driver Licence, we wouldn't be able to proceed with this booking, therefore this would incur a 10% cancellation fee as per our Ts&Cs. We have shared your feedback with our team to review. If you have any further concerns, please feel free to contact us at aucklandairport@gorentals.co.nz. Thanks.
gorentals
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Be VERY careful with these guys.
I have no problem paying tolls but they seperate tolls over a 4 day period to cover almost a month of dipping into my credit card to rip me off $,25.00 per rip off. No integrity but once burnt twice shy. Can't be trusted not to touch your credit card up.
Hi Karen,
Thanks for reaching out to us and for providing the additional information. Unfortunately, we cannot locate any GO Rentals booking in our system to review. Could you please send your booking details to info@gorentals.co.nz and our team will be in touch.
Thanks,
gorentals
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• Go Rentals [NewZealand] are astute thieves.
They slap you with a 10% cancellation fees immediately (not even a wait period of 24 hours) even if the booking is made for 3 months in future without disclosing this information (buried somewhere deep in their fine print). This practice deviates from all standard practices of renting cars in New Zealand, where free cancellation, 24 hr cancellation, 48 hour cancellation or in some rare cases (such as Ace) even 14 days cancellation policy are in effect. They make every attempt to hide this information from you until you make the booking. They are a shame for kiwis and New Zealanders.
Hi Suresh, thank you for taking the time to review us. We understand that our team has been in touch with you to resolve this matter. We apologise for any inconvenience this may have caused, and we have recorded your feedback. If you have any further queries or concerns, please email us at info@gorentals.co.nz. Thanks.
gorentals
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Got charged a cancellation fee even though I cancelled two weeks in advance and because of Omicron.
Never been charged cancellable fee from other rental car companies. Will rebook but not with them.
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Picked up at the Queenstown branch, which is just outside the terminal, less than a minutes walk.
The staff were great and our Corolla drove like a dream!
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Fantastic service by the team in Christchurch and our vehicle was just perfect.
GO really are the best in the business, just so easy to deal with, brilliant technology to make hiring a car really easy!
Kia Ora Jimmy,
Thanks so much for taking the time to review us! We're really glad to hear you enjoyed your time with us. We hope you have a great time on the road and hope to see you next time in branch! 🙂
Many thanks,
The GO Rentals Team
gorentals
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Absolutely genuine, caring staff who provide first class quality customer service at the branches (P/U at Ak Airport Branch and D/O at Ak City Branch) and on the phone when I called to extend my hire.
GO rentals made everything easy and stress free which made our holiday away that much more enjoyable and memorable.
Affordable prices which is worth every cent with how well you are well looked after.
The vehicle we rented was extremely comfortable, great looking newer model SUV and was fantastic to drive. Will only hire rentals from GO Rentals.
Thank you so much GO Rentals, you guys Rock!!!
Thanks so much IJ, we really appreciate you taking the time to review us. We hope you're keeping well and will see you on your next visit!
Many thanks,
The GO Rentals Team
gorentals
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Rental car pickup from Queenstown Airport was quick and easy - depot located just across the road from the pick up/ drop off area.
Staff were helpful and friendly - and the rental car was in great condition. Thanks!
Kia Ora Hamish,
Thanks so much for taking the time to review us! We're really glad to hear you enjoyed your time with us. We hope you have a great time on the road and hope to see you next time in branch! 🙂
Many thanks,
The GO Rentals Team
gorentals