GO Rentals
GO Rentals
New Zealand Car Rental
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Information
We’re a big team of extremely passionate people who GO further in every way to make your Kiwi car rental experience a roaring success.We put service first and what you see is what you get, meaning no hidden costs and the car you book is the car you drive
Heard of GO Play? It's our very own activity and accommodation discount program! When you pick up your vehicle, you'll receive your free GO Play card which is the key to unlocking 200+ discounts across NZ. From Bungy Jumping and Quad Biking to Boutique accommodation options, there's a discount to suit every traveller!
Details
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Location |
North Island ▷ Auckland Region ▷ Auckland |
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Business Times |
Auckland Airport - Open 7 Days, 6:00am - 10:00pm Auckland City - Open 7 Days, 8:00am - 05:00pm Auckland Penrose - Open 7 Days, 8:00am - 05:00pm Wellington - Open 7 Days, 7:00am - 07:00pm Christchurch - Open 7 days, 7:30am - 07:00pm Queenstown - Open 7 days, 8:00am - 8:00pm |
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Reviews
Showing 13 reviews of 765.
GO Rentals - New Zealand Car Rental has selected this customer review to be pinned to the top of this page.
This review was selected by gorentals of GO Rentals - New Zealand Car Rental on Mon 04 Feb, 2019.
KW
Ranking: 10/10
Prompt reply on quotation and follow up. Rate is much cheaper than others.Booking process was easy and seamles effort of picking up and returning the car near airport with free transfer. Car model delivered as listed of less than 2 years. I am sure to use Go rental for New Zealand trip in near future an I will try it with another country if there is a chance. Thank you Go rental and staffs for their friendly and prompt communication providing me a simple booking process and enjoyable trip with a good car Corollar 1.8 sedan.
Mark Devon
Ranking: 2/10
What is Tantamount to half way legitimised fraud. Ring fenced $2500 on our Credit card as we had our own insurance. Now state that it will take 10 (TEN) working days to re credit this back to our card.
Totally unacceptable. Go Rentals....well our monthly trips to Wellington won't be involving Go Rentals. Keep an eye out for Trip Advisor feedback, AA feedback, Rental Car industry Feedback, Fair Go feed back. Go Rentals - Ineffective, Inconsiderate and Incompetent.
GO Rentals - New Zealand Car Rental responds:
Kia Ora Mark
Thanks for taking the time to contact us, I’m sorry that you feel let down by our service.
We do always try to communicate clearly our Terms & Conditions, especially concerning the bond required when remaining on our Basic insurance package. I can see that confirmation of this was sent to you when booking with us, however we will look into our communications to ensure we’re making it as clear as possible.
Our Wellington Branch Manager will get in touch with you to discuss this further.
Thanks very much,
Will
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Jian
Ranking: 10/10
This is my second use go rental, great! Car is very new and staff is very nice and helpful!
Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.
Simply enter your details and choose the best quote from major car rental companies in NZ.
No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.
Rental Cars bookings… Compare and Book Rental Cars … best service, best price!
Chris Polak
Ranking: 1/10
It used to be a great company but unfortunately it has gone down the hill. They have certainly lost my business. Go Rentals has been charging fees they are not entitled to claim. Following my today's experience with Jiten Patel of Go Rental I will no longer use their services but also I will be making a complaint to the New Zealand Commerce Commission for falsely claiming that I have damaged the vehicle. I would no longer recommend Go Rental to anyone. Thanks Will for getting in touch. The branch manager did email me, however, he did not offer any meaningful resolution. I am still being occused and charged for pre existing damage. This matter is not about money just the principle of it and being left with a feeling of treated unfairly.
GO Rentals - New Zealand Car Rental responds:
Hi Chris,
It was great to be able to discuss this matter with you, and to come to a resolution together. I look forward to seeing you in branch again on your next hire.
Thanks very much,
Jiten Patel - Auckland City Branch Manager
GO Rentals - New Zealand Car Rental is open for business… Visit Website …now's your chance to take a closer look.
Fay Purves
Ranking: 10/10
Auckland airport Go Rentals. Great service, we were picked up at the time they said they would. Easy to ring and understand the person speaking to me. Lovely car, great deal . Open very early 4.30am and close late. Friendly service people only to willing to help .
It was quick and no fuss service. Would definetly use them again.
Your First Night's Stay
Angela
Ranking: 10/10
Go Rentals Car Hire Wellington NZ and Queenstown NZ.
Online bookings were so easy, I changed my mind no less than 5x leading up to the confirmation check-in after finding prices had dropped.
Nothing was a problem from up-sizing our vehicles for, Go Rentals "online live" chat was excellent in helping to answer questions in real time and helped amend our bookings to reflect updated price changes,even last minute hire of a GPS upon arrival of car collection.
I have tested their flexibility and found they will most certainly accommodate our requirements if they can.
We will keep renting from them if they keep treating us with such good customer service.
I love how easy it is to call upon arrival for free collection and drop off at the Airports.
Still can't fault you Go Rentals NZ. Thank You All.
JULIE
Ranking: 10/10
We visit Queenstown yearly to ski and just chill, Go rentals is a great honest friendly company to deal with. No waiting around they really try hard not to impact precious holiday time. They were particularly helpful with an online company offering insurance which was not helpful, go rentals got our money returned and sorted the insurance. Car was great. Corolla sedan.
Marcelino Villanueva
Ranking: 10/10
I seldom leave a review for a company. I hope this review will help other people when choosing a car rental in NZ. We hired car in Auckland and returned it in Wellington. Both office have excellent staff. Easy online booking and quick access to car. The only minor issue we had was the suction cup in navman keeps falling off but not a biggie. Highly recommended.
Congratulations GO Rentals - New Zealand Car Rental
Ollie
Ranking: 10/10
The staff were super friendly throughout the entire process, always felt like they had my back. Thanks heaps guys, will definitely be back!
Moinul Islam
Ranking: 2/10
We went to Auckland for a week and booked in the new toyota CHR, but when we reach there, they asked you to confirm it on a screen separate. WehnI got to the screen, it was a different car, a camry, and no one told me of the changes. After I challenged, they said that the car was damaged and I have to get what is available now, which I think is not true. As if that was the case then they would have informed us earlier as they know all my contact details. A very low level marketing stunt.
I literally had to argue with her to get a suv, and ended up with a Hyundai. Load of rubbish.
GO Rentals - New Zealand Car Rental is open for business… Visit Website …now's your chance to take a closer look.
Cas Carter
Ranking: 1/10
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Get picked up with no explanation of where I’m going . Get dragged around the international airport and made to stand in a queue for ages until someone points out I can use a kiosk. Rude and obnoxious staff. Lost an hour of my day.when I had a long journey ahead of me.
On return, no signs or any idea where to drop key . Please don’t make me stand in another queue . Staff member puts her hand out and says ‘keys please’
I felt like I was being told off.
When I looked this company up I was horrified to see it was kiwi Owned. Sadly it’s lacking kiwi service .
Maybe other people knew what was going on but I didn’t and I never will because I won’t be using Go Rentals again .
GO Rentals - New Zealand Car Rental responds:
Hi Cas,
Thank you very much for your feedback. I’m very disappointed to hear that your experience with us was not up to our usual standards.
I would love the opportunity to discuss the matter with you further if possible. I have tried to contact you a few times on the phone number we have on file, however I could not get through.
If you could contact me on 09 257 5142 I will only take a few minutes of your time.Once again my sincere apologies for the service you received and I hope to get the opportunity to discuss this matter with you further over the phone.
Kind regards,
Mandana Safari - Auckland Airport Customer Services Manager
Peter
Ranking: 10/10
Brilliant and the perfect balance between tech and customer service... don’t look any further!!
Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.
Simply enter your details and choose the best quote from major car rental companies in NZ.
No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.
Rental Cars bookings… Compare and Book Rental Cars … best service, best price!
Devon
Ranking: 10/10
First time hiring with GO and it couldn't have been better! The entire experience was so easy - will definitely be hiring all my vehicles from GO now!
Alyce Lowe
Ranking: 10/10
Fantastic service! From the friendly pick up from the international airport to the drop of at the international airport. Definitely recommend Go Rentals to all my family & friend's! Rental car was in immaculate condition & everyone I spoke to from this company was always so helpful
Thank you Go Rentals for such a great experience!
Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.
Simply enter your details and choose the best quote from major car rental companies in NZ.
No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.
Rental Cars bookings… Compare and Book Rental Cars … best service, best price!