GO Rentals
GO Rentals
New Zealand Car Rental
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Here at GO we’re all about helping our customers turn their daydream into reality.
Whether it’s a weekend away or the adventure of a lifetime, we’re excited to be part of your trip. We'll take care of the important stuff and point out the fun stuff you can do while on the road - freeing you up to really enjoy the journey.
GO love every moment with the perfect rental car for your journey.
Heard of GO Play? It's our very own activity and accommodation discount program! When you pick up your vehicle, you'll receive your free GO Play card which is the key to unlocking 200+ discounts across NZ. From Bungy Jumping and Quad Biking to Boutique accommodation options, there's a discount to suit every traveller!
Details
| Feature | Value | Info |
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Location |
North Island ▷ Auckland Region ▷ Auckland |
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Business Times |
Auckland Airport - Open 7 Days, 4:30am - 2:00am Auckland City - Open 7 Days, 8:00am - 05:00pm Wellington - Open 7 Days, 7:00am - 07:00pm Christchurch - Open 7 days, 5:00am - 11:00pm Queenstown - Open 7 days, 8:00am - 8:00pm Dunedin - Open 7 days, 8:00am - 8:00pm |
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Reviews
Showing 13 reviews of 769.
GO Rentals - New Zealand Car Rental has selected this customer review to be pinned to the top of this page.
This review was selected by gorentals of GO Rentals - New Zealand Car Rental on Mon 04 Feb, 2019.
KW
Ranking: 10/10
Prompt reply on quotation and follow up. Rate is much cheaper than others.Booking process was easy and seamles effort of picking up and returning the car near airport with free transfer. Car model delivered as listed of less than 2 years. I am sure to use Go rental for New Zealand trip in near future an I will try it with another country if there is a chance. Thank you Go rental and staffs for their friendly and prompt communication providing me a simple booking process and enjoyable trip with a good car Corollar 1.8 sedan.
Sarah
Ranking: 10/10
As an expat kiwi returning home several times a year, GO Rentals has become my go to rental car company. The cars have always been reliable, the staff are fantastic to deal with and checking in and out is a breeze. I particularly like that you and a company rep walk around the car together and make notes about any marks, damage etc. Everything is very transparent. Costs are reasonable and I would highly recommend them.
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Jocelyn T
Ranking: 1/10
Go rentals refused to accept my debit card to hold the vehicle bond (which I had done with other car rental companies such as Omega rentals) and instead I was required to take out insurance for the excess at a cost of $180 which I didn’t need (I already had rental car excess included in my travel insurance). Do not use this company as as their policies are inflexible and outdated.
GO Rentals - New Zealand Car Rental responds:
Hi Jocelyn,
Thank you for your feedback.
I understand that every company has different policies regarding credit card/debit card requirements. Our policy is that we require a credit card when opting for the Basic Insurance option, and we highlight this in the confirmation email you would have received upon booking the vehicle.
I apologise for any inconvenience this may have caused, and we have recorded your feedback regarding our policies.
Kind regards,
Mandana Safari – Auckland Airport Customer Service Manager
Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.
Simply enter your details and choose the best quote from major car rental companies in NZ.
No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.
Rental Cars bookings… Compare and Book Rental Cars … best service, best price!
Mary Bishop
Ranking: 10/10
Took ages wading through car rental options. Read heaps reviews, good and bad. Contacted several companies with questions etc. Wanted a car for a month. One company was just not interested in helping us at all. Go Rentals answered all our questions, gave discount and added some small incentives. Was able to take car on ferry. Drop off at different location to pick up. Pick up and drop off were hassle free. Had a cracked windscreen during the trip, contacted them, bit of back and forth, as was after hours Friday night, but all sorted to suit us and our itinerary. No issues with car mechanics at all. Took us everywhere we wanted to go. Few chips and scratches on car at pick up, which made the whole trip less stressful. Would highly recommend taking out full insurance. Yes, in case you have an accident, but also lots of road works in NZ, chips, windscreen damage etc. inevitable. Extremely happy with our choice.
GO Rentals - New Zealand Car Rental is open for business… Visit Website …now's your chance to take a closer look.
JustinR
Ranking: 1/10
Incompetent.
(The worst experience possible from a car rental agency, totally ruined our holiday experience)
1)
- We were charged twice for a $2,500 bond and we went in to the rental agency 4-5 times during the week to cancel the bond, however the staff weren't passing on the information to the accountant, nor was this raised to the on-site manager.
- We were lied to and told on numerous occasions that the $2,500 had been released, however it wasn't as the over-charged amount was finally released 8 business working days after the initial charge.
($5,000 of our money was held while we were on holiday)2)
- We returned the car a few days later as the bumper was coming off from the front of the car as it was visibly glued back in place.
- The car rim was hanging off on the side and this could of come off and hit another car or a person, thus making us liable for any damage or injury.
(This previous damage was not mentioned during the pre-inspection)- A replacement vehicle was provided and then we were charged $50 for an administration fee + $80 a police speeding fine.
However, we weren't given the vehicle on that day.Other main concerns:
- How many times has this happened to other tourists, and does this happen frequently with over-charging and faulty vehicles?
- Why wasn't our concerns escalated to an on site manager or the head office?
- With the overcharging of a $2,500 bond.. how would we have paid for our food, accomodation and expenses if we didn't have any extra money with us?I WOULD HIGHLY RECOMMEND NOT TO GO WITH "GO RENTALS" !
GO Rentals - New Zealand Car Rental responds:
Hi JustinR,
Thanks for taking the time to review us. Unfortunately, we are unable to locate a booking in our system under your name - could you please provide us with a booking number or name of hirer so we can contact you to discuss this further?
Kind regards,
Mandana - Auckland Airport Customer Service Manager
Your First Night's Stay
Mark Devon
Ranking: 2/10
What is Tantamount to half way legitimised fraud. Ring fenced $2500 on our Credit card as we had our own insurance. Now state that it will take 10 (TEN) working days to re credit this back to our card.
Totally unacceptable. Go Rentals....well our monthly trips to Wellington won't be involving Go Rentals. Keep an eye out for Trip Advisor feedback, AA feedback, Rental Car industry Feedback, Fair Go feed back. Go Rentals - Ineffective, Inconsiderate and Incompetent.
GO Rentals - New Zealand Car Rental responds:
Kia Ora Mark
Thanks for taking the time to contact us, I’m sorry that you feel let down by our service.
We do always try to communicate clearly our Terms & Conditions, especially concerning the bond required when remaining on our Basic insurance package. I can see that confirmation of this was sent to you when booking with us, however we will look into our communications to ensure we’re making it as clear as possible.
Our Wellington Branch Manager will get in touch with you to discuss this further.
Thanks very much,
Will
Jian
Ranking: 10/10
This is my second use go rental, great! Car is very new and staff is very nice and helpful!
Chris Polak
Ranking: 1/10
It used to be a great company but unfortunately it has gone down the hill. They have certainly lost my business. Go Rentals has been charging fees they are not entitled to claim. Following my today's experience with Jiten Patel of Go Rental I will no longer use their services but also I will be making a complaint to the New Zealand Commerce Commission for falsely claiming that I have damaged the vehicle. I would no longer recommend Go Rental to anyone. Thanks Will for getting in touch. The branch manager did email me, however, he did not offer any meaningful resolution. I am still being occused and charged for pre existing damage. This matter is not about money just the principle of it and being left with a feeling of treated unfairly.
GO Rentals - New Zealand Car Rental responds:
Hi Chris,
It was great to be able to discuss this matter with you, and to come to a resolution together. I look forward to seeing you in branch again on your next hire.
Thanks very much,
Jiten Patel - Auckland City Branch Manager
Congratulations GO Rentals - New Zealand Car Rental
Fay Purves
Ranking: 10/10
Auckland airport Go Rentals. Great service, we were picked up at the time they said they would. Easy to ring and understand the person speaking to me. Lovely car, great deal . Open very early 4.30am and close late. Friendly service people only to willing to help .
It was quick and no fuss service. Would definetly use them again.
Angela
Ranking: 10/10
Go Rentals Car Hire Wellington NZ and Queenstown NZ.
Online bookings were so easy, I changed my mind no less than 5x leading up to the confirmation check-in after finding prices had dropped.
Nothing was a problem from up-sizing our vehicles for, Go Rentals "online live" chat was excellent in helping to answer questions in real time and helped amend our bookings to reflect updated price changes,even last minute hire of a GPS upon arrival of car collection.
I have tested their flexibility and found they will most certainly accommodate our requirements if they can.
We will keep renting from them if they keep treating us with such good customer service.
I love how easy it is to call upon arrival for free collection and drop off at the Airports.
Still can't fault you Go Rentals NZ. Thank You All.
GO Rentals - New Zealand Car Rental is open for business… Visit Website …now's your chance to take a closer look.
JULIE
Ranking: 10/10
We visit Queenstown yearly to ski and just chill, Go rentals is a great honest friendly company to deal with. No waiting around they really try hard not to impact precious holiday time. They were particularly helpful with an online company offering insurance which was not helpful, go rentals got our money returned and sorted the insurance. Car was great. Corolla sedan.
Marcelino Villanueva
Ranking: 10/10
I seldom leave a review for a company. I hope this review will help other people when choosing a car rental in NZ. We hired car in Auckland and returned it in Wellington. Both office have excellent staff. Easy online booking and quick access to car. The only minor issue we had was the suction cup in navman keeps falling off but not a biggie. Highly recommended.
Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.
Simply enter your details and choose the best quote from major car rental companies in NZ.
No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.
Rental Cars bookings… Compare and Book Rental Cars … best service, best price!
Ollie
Ranking: 10/10
The staff were super friendly throughout the entire process, always felt like they had my back. Thanks heaps guys, will definitely be back!
Moinul Islam
Ranking: 2/10
We went to Auckland for a week and booked in the new toyota CHR, but when we reach there, they asked you to confirm it on a screen separate. WehnI got to the screen, it was a different car, a camry, and no one told me of the changes. After I challenged, they said that the car was damaged and I have to get what is available now, which I think is not true. As if that was the case then they would have informed us earlier as they know all my contact details. A very low level marketing stunt.
I literally had to argue with her to get a suv, and ended up with a Hyundai. Load of rubbish.
Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.
Simply enter your details and choose the best quote from major car rental companies in NZ.
No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.
Rental Cars bookings… Compare and Book Rental Cars … best service, best price!