Stay away from GO Rentals New Zealand.

STAY AWAY FROM gorentals.co.nz LEFT US WITHOUT A RENT A CAR WE BOOKED AND PAID TEN DAYS IN ADVANCE

We had a disappointing rent a car experience with GO Rentals New Zealand at Christchurch Airport. We had booked a rent a car in Auckland for pickup in Christchurch and were expecting either the vehicle we booked or an upgrade. Upon arrival, we were given a downgrade, a smaller car for the same price. Without any explanation. My wife has a phobia of small cars due to a bad car accident in the past. When we insisted on receiving what we booked or something equivalent or bigger as was written in our fully paid and signed contract, we were first lied to (the car you are renting is better) which was not true and afterwards the employee lied that we booked an older year car and this one is small but new and then suddenly the manager accused us of being impolite, an accusation that was completely unfounded. We called out their lie and demanded what we booked and paid for. Go Retals New Zealand manager was the one that was unprofessional and unpolite.

Instead of resolving the issue, he canceled our New Zealand rent a car contract, claiming it was no longer valid, despite us having already signed it, even for the smaller worse car. They promised a full refund, but I have yet to see any of that money, leaving us unable to rent a vehicle in the meantime as bank was closed to put more money on the prepaid card and no one takes cash in New Zealand. We contacted the New Zealand police, because we thought we were getting scammed, they informed us that they noted what happened and that this is a civil matter, which means it will take time. We contacted a lawyer. In short, our holiday were ruined, and we were left stranded without a rent a car. In our opinion, it is a lack of respect for the law and the customer. Should be cautious when considering GO Rentals Christchurch NZ, as in high season you might be left without a car.

Reviewed 3 months ago