Ezi Car Rental

Ezi Car Rental

55%

51 Rankers Reviews

15 Face-to-Face

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Reviews

Showing 8 reviews of 50.

Rachel's avatar

Rachel

Ranking: 1/10

Absolutely awful experience from the team at Ezicar Queenstown airport!
From the moment I dropped off the keys I was treated awfully.
I have been hiring cars for 25years and usually when I drop off keys they ask if everything went okay and if I had a nice holiday.
NOT BY THESE CROOKS - I was interrogated about the car and told to wait 10mins whilst the car was examined (even though my plane was boarding). When I queried this I was told it was because I hadn’t paid for the extra insurance!
There is no extra insurance just a fee to discount the excess from $3000 to $500.
They then went out of their way to show me a picture of a tiny ‘scratch’ on the underside of the bumper…. Incredibly this disappeared when my husband rubbed the dirt (scratch) off. Suddenly they found another one on the wheel arch. I was told that the repaint would be charged to my credit card!!!!
We had not caused any damage and low and behold when we complained to head office discovered that this was an existing scratch!!!
We were treated appallingly by very young adults that appeared to have a hidden agenda to belittle customers that would not be bullied into paying the excessive additional insurance.
Over and over I was told this was necessary as I hadn’t paid the extra.
In truth if the so called ‘damage’ was really there then I would have still had to pay as even with the additional extra payment $500 would still need to be forked out.

The whole experience was awful I would definitely recommend avoiding this company at Queenstown airport. They managed to completely ruin my holiday.

Reviewed about 1 month ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Kolora's avatar

Kolora

Ranking: 10/10

Stress fee pick up and drop off of vehicle. Price of rental was better then others I looked at. Vehicle was comfortable and in good condition. Staff were very helpful and friendly highly recommended.

Reviewed 11 months ago

Kimberley's avatar

Kimberley

Ranking: 10/10

We hired a Ezi rental from Christchurch Airport. Such a easy fast pick up/drop off service, you can even update your details online if you’re in a rush. Just a two minute walk from the airport to the car. The car was great, nice and new and VERY economical. Lovely service at the counter. I would recommend these guys 10/10!

Reviewed about 1 year ago

D Collins 's avatar

D Collins

Ranking: 1/10

Given an incorrect contact number for airport pick up, google the company to get another incorrect contact number from the website so we had to get a taxi to pick up a different model car than the one we rented( unwashed & next to no fuel in it) Upon returning the car the guy at the desk alerted us to the fact the windscreen had a new stone chip in it, by using another stone chip as a reference point in his photos to show it wasn’t there before. So they kept the $1500 security deposit(had zero idea that was a thing until we got there to pick the car up) until they had the chip repaired. They have now replaced the already damaged windscreen and charged me $1300 NZD to do so.

Reviewed over 1 year ago and experienced in March 2020

Tom Butlin's avatar

Tom Butlin

Ranking: 10/10

Have rented a car from them in Queenstown 3 times.
Great price, convenient, great cars
The only problem was that they used to be 300 metres from the terminal, but now they have a kiosk in the terminal, so I walked straight past them to the old building!
Once I worked that out, it was simple. Really quick to sort out the pickup and dropoff process

Reviewed over 1 year ago and experienced in July 2018

Matt Tofia's avatar

Matt Tofia

Ranking: 2/10

Very disappointed with the service and customer service that I received from Ezi car rental. Was in Chch for a meeting (only there for 5 hours). Ezi made me wait 50 minutes for the rental making me miss the start of the meeting. This is not what I would expect of a professional rental company. When I complained I expected a recompense for my inconvenience. Instead I was told that they had a trainee on and will try and do better in the future. It was so infuriating that it has caused me to make my second complaint ever.
Matt Tofia (happy to put my name to this)

Reviewed over 1 year ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Peter's avatar

Peter

Ranking: 10/10

Renting a car with Ezi is easy :)!

We did our booking online, the staff was very courteous and efficient and kept in correspondence until our arrival at the airport, with details of how to get the shuttle.

The service at pick up and drop off was very fast and professional. We are world travelers, and could say that our experience in renting a car in Auckland has been the best so far!

Thank you for making it stress free. It has been a pleasure doing business with you!

Reviewed over 1 year ago

Bob Swanson's avatar

Bob Swanson

Ranking: 9/10

Our experience with renting from this company was excellent and we will definitely patronize them again on our return to New Zealand. We rented from the Auckland City (Beach Road) location. The employee we dealt with (Stuart) was very professional, organized, pleasant and helpful. Unfortunately we had a small accident with the vehicle (being forced to the shoulder of the road by an oncoming vehicle resulting in damage requiring tire replacement). The situation was handled by the help line people promptly and efficiently resulting in minimal delay in our travels. The vehicle we rented was in excellent condition when picked up.

Reviewed over 2 years ago and experienced in March 2019

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!