• Reviews  52%

34 reviews with the most recent first, showing page 1 of 6.

Kent's avatar

Kent

Ranking: 10/10

We had a great experience with EZI. Headquarters personnel answered several pre-rental questions promptly and friendly. Staff at the Christchurch airport was pleasant and helpful. Promise of a guaranteed RAV4 was kept. We would highly recommend EZI to travelers.

Reviewed 24 days ago

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Lyn Watson's avatar

Lyn Watson

Ranking: 1/10

Hired a car from Ezi Car Rental in March from Auckland on returning the car I misplaced my handbag rang the depot after arriving back to my hotel and was told no handbag had been found at that time, after arriving back in Australia I rang the depot again to be told yes they found my handbag and described the bag and its contents I then left my address and credit card details to pay for the return of my handbag after three weeks and no handbag I contacted them again to be told that they could not send the bag as it contained perscription medication and a few cigarettes I then asked if they could just take my phone out of the bag and send the phone only I then left my details again as they agreed to post my phone only. A few days later a package arrives it contained an old phone with a cracked screen that did not belong to me I then contacted Ezi Car again only to be told that it was the phone they found in my bag How it got in my bag is beyond me? Now I'm not only without my phone I am $44.60 out of pocket for the postage of a piece of crap of a phone that could not be used even if I wanted to and left to pay off a phone thats still on a plan.What sort of people are working for you EZI CAR RENTAL?????

Reviewed 28 days ago

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John Ridge's avatar

John Ridge

United Kingdom

Ranking: 10/10

We booked from the UK, picked up at Auckland and dropped at Christchurch. We were able to pick up a couple of hours early. The car was an almost brand new model, spotlessly clean. It was a joy to drive. We took the full insurance package so when we got 2 stone chip cracks in the windscreen there was no problem. We phoned ezi car, told them about the damage and they gave us the option of returning the car for a replacement or continuing if the chips were not bothering us, which we did.

Ezi car also organised our ferry ticket as part of the hire package which was very helpful. When we dropped the car at Christchurch airport the hand over was trouble free. We would thoroughly recommend Ezi Car for quality of service and quality of vehicle.

Reviewed about 1 month ago and experienced in February 2018

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

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Art Hunt's avatar

Art Hunt

Ranking: 10/10

We had a terrific experience with the Auckland airport office. All of the staff from the counter to the van driver were friendly, courteous and professional. I recommend them highly. Plus we got a great price on a Rav 4 with lane crossong warning which we found extremely helpful driving on the “wrong” side of the road.

Reviewed about 1 month ago

Laszlo Veréb's avatar

Laszlo Veréb

Switzerland

Ranking: 2/10

Unfortunately we have made quite bad experience with ezi cars beginning with the taking over of the car where we had to get a translation of my drivers license although it was named in english and the different types of permissions where infographics. Interestingly everybody who came in had to make that, seems to be an additional earning. After two hours we had that translation but unfortunately still no car was ready, means we left the car rental 4 hours later than ordered.
With the car infact we had no problems at all as it was a quite new one.
The huge disappointment came at the very end. We gave back the car in very short time and went to the airport with a shuttle which we could take immediately. By arriving at the airport we realized that we left the camera with all the pictures of our 3 weeks trip under the passenger seat (we are 100% sure that we put it there, as just before on the way to the airport we made pictures from the skyline of Auckland). We immediately contacted ezi and where picked up with the next shuttle. We searched someone to talk but had to wait half an our before someone helped us. They told us that they whould check the monitoring video which took a long time. Meanwhile we saw and checked ourselves the freshly washed and prepared car for the next rental without success. After a worrying hour they claimed that they could not find the camera. Means it was stolen.
As the departure of the flight came closer they told us that they will send the camera if they whould find it later which unfortunately wasn't the case. Later by mailing I made even the proposition just to send me the memory card but did not get any further answer.
In summary we had a good car which gives two points but the contact with ezi was a huge dissapointment.

Reviewed 10 months ago and experienced in January 2017

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Scott Hargrave's avatar

Scott Hargrave

Australia

Ranking: 1/10

Booked a car for 8:30. After arriving at the Auckland branch 2 hours late due to flight delays were told the booking was cancelled as no contact was made. Hard to do when stuck 10000 kms in the air.

Nothing was offered as both cars had apparently been hired out already. Company Representative (I'd stop short of calling him customer service) shrugged shoulders, said there was nothing he could do, and then seemed to be offended when we were forced to make calls to other businesses while walking out of the building.

Pathetic customer experience. Cheap for a reason, they're useless.

Reviewed about 1 year ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!