Ezi Car Rental

Ezi Car Rental

41%

Details

44 Rankers Reviews

15 Face-to-Face

39 Rental Cars

183 Auckland

Maps

Reviews

Showing 8 reviews of 43.

Bob Swanson's avatar

Bob Swanson

Ranking: 9/10

Our experience with renting from this company was excellent and we will definitely patronize them again on our return to New Zealand. We rented from the Auckland City (Beach Road) location. The employee we dealt with (Stuart) was very professional, organized, pleasant and helpful. Unfortunately we had a small accident with the vehicle (being forced to the shoulder of the road by an oncoming vehicle resulting in damage requiring tire replacement). The situation was handled by the help line people promptly and efficiently resulting in minimal delay in our travels. The vehicle we rented was in excellent condition when picked up.

Reviewed 5 months ago and experienced in March 2019

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Rachael's avatar

Rachael

Ranking: 1/10

DO NOT USE THIS CAR RENTAL COMPANY. Dishonest- charged petrol on my credit card they could not substantiate then retracted when I pushed for evidence, saying it was an ‘estimate’. Tried to charge me for a complete new tyre for a flat tyre which was not damaged. The car had chocolate crumbles on the drivers seat and floor on pick up, console was filthy and wrappers in car door tray. In summary, filthy dishonest rip off outfit.

Reviewed 7 months ago

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Massis's avatar

Massis

Ranking: 1/10

Customer#: 404602, Rental Agreement CA075672, Hiring at Christchurch. This is the first time we were in NZ, in this case South Island

There was a very large black scratch on the side of the car body when we first picked up the car which wasn't in their initial condition report

The Lady who we signed the contract with:
did not explain the risks involved
did not explain that number of roadworks is so high in South Island, the number of roads that we drove through that had loose stones, was so high that eventually an oncoming vehicle caused a stone to fly and chip our windscreen. Understanding this risk, we would have taken insurance without even thinking, instead we had to pay $772.80 for the whole windscreen to be replaced for a single stone chip that looked to be repairable.
did not explain refuelling plan
did not explain any other information/promotions

The pack they provided said isolated chips or pitting on the windscreen is considered general wear and tear.
They emailed if it is just a stone chip that is repairable then they can repair it. If it is too large to be repaired or if it has cracked then it needs to be replaced.
However, none of the employees could clearly show me the size of the chip that makes it not repairable. The only data shown was a photo even though I asked to speak with the assessor who made this statement that the windscreen has to be replaced

The first lady said they had received no email from us initially regarding the initial condition photos, she could have checked the emails first instead of making that comment

the second younger lady who served us acted aggressively and was defending herself instead of trying to assist us.

the supervisor came:
instead of expressing concern, was talking to us with a smile the whole time and we felt that there was no empathy/sympathy
When she was showing us the photos of the damage, we spotted that the number plate in the photo didn't match the number plate of hire car

Reviewed 8 months ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Brent Jackson's avatar

Brent Jackson

Ranking: 1/10

Hired a car through EZU over a month ago and got charged $2000 excess for a paint scuff. Haven't been able to find out how much it cost to fix or if it has even been fixed. Poor communication and no willingness to help. I am beginning to think the whole thing was a scam.

Reviewed 9 months ago

Leila Begleiter's avatar

Leila Begleiter

Argentina

Ranking: 10/10

Everything went as expected. Car was new, Toyota Corolla 2017, automatic, exactly as promessed, good functionality and rate. Chepear than campervans so we decided to use the car and a tent. Attention also was very good and clear with the information given.

Reviewed 11 months ago

Kerrie's avatar

Kerrie

Ranking: 1/10

We hired a ezi car rental from Dunedin Airport l, sadly along with another ezicar customer no one turned up to give us our car, and we were left stranded at the airport with children, even though we could see our booking on a printed list on their ch3ck in desk. A big shout out to airport security who phoned Ezi car HQ in Auckland, to no avail. After a dozen phone calls, no one turned up. Two days later we still haven't heard from the business, even after more phones calls and emails. Nope I wouldn't ever recommend this business, ever!

Reviewed about 1 year ago

Rachel Travers's avatar

Rachel Travers

Ranking: 1/10

We rented a vehicle from this place in Auckland Airport for a week. We inspected before and after hiring and so did they. No problems. The NEXT day they claimed that there was a crack in the windscreen and promptly charged us 600+ on our Visa. Several significant problems with this:
- we had no event / accident or noise that could explain a new crack
- BOTH parties agreed at drop off there was no problem or damage
- they billed an enormous amount (on discussion they have since reduced the double up they had on GST)
- time had gone by between drop off and the damage reported (anything could have happened)
- they claim it was just difficult to see and they missed it first time (how many inspections do they get? couldn't they have missed it when they rented it out to us too?)
- Our contract with them was finished on first inspection and closure, yet they charged us without permission after that.

I was going to hire again later in the week but chose Uber instead.

Reviewed over 1 year ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Paul Löffler's avatar

Paul Löffler

Ranking: 1/10

We booked from Germany, rented in Queenstown and dropped it off in Auckland. It was all good as long as we had no contact with EZI. It was a good prize, but not the best car with a high consumption. In Auckland we contacted EZI Car Rental because of the drop off conditions (cleaning, tank etc...). We dropped it a few days earlier and there was no refund what was ok. But we asked them via phone if the car had to be clean and they told us that they would have to clean it anyway. So as long as there is no big pollution -which wasn't- it is ok to return the car a little sandy and not shiny from the outside. We dropped the car with the exact same amount of petrol as we got it, but it was not enough. And it turned out that everything they told as at the phone was wrong. We had to clean it, the drop off was not at the airport as the lady told us and the tank was not full enough. So we had to do this all last minute to get our flight. Otherwise we would have been charged with a kinky fee.

Reviewed over 1 year ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!