Ezi Car Rental

Ezi Car Rental

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Details

47 Rankers Reviews

15 Face-to-Face

32 Rental Cars

162 Auckland

Maps

Reviews

Showing 8 reviews of 46.

Tom Butlin's avatar

Tom Butlin

Ranking: 10/10

Have rented a car from them in Queenstown 3 times.
Great price, convenient, great cars
The only problem was that they used to be 300 metres from the terminal, but now they have a kiosk in the terminal, so I walked straight past them to the old building!
Once I worked that out, it was simple. Really quick to sort out the pickup and dropoff process

Reviewed about 1 month ago and experienced in July 2018

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Matt Tofia's avatar

Matt Tofia

Ranking: 2/10

Very disappointed with the service and customer service that I received from Ezi car rental. Was in Chch for a meeting (only there for 5 hours). Ezi made me wait 50 minutes for the rental making me miss the start of the meeting. This is not what I would expect of a professional rental company. When I complained I expected a recompense for my inconvenience. Instead I was told that they had a trainee on and will try and do better in the future. It was so infuriating that it has caused me to make my second complaint ever.
Matt Tofia (happy to put my name to this)

Reviewed about 1 month ago

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Peter's avatar

Peter

Ranking: 10/10

Renting a car with Ezi is easy :)!

We did our booking online, the staff was very courteous and efficient and kept in correspondence until our arrival at the airport, with details of how to get the shuttle.

The service at pick up and drop off was very fast and professional. We are world travelers, and could say that our experience in renting a car in Auckland has been the best so far!

Thank you for making it stress free. It has been a pleasure doing business with you!

Reviewed about 1 month ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Bob Swanson's avatar

Bob Swanson

Ranking: 9/10

Our experience with renting from this company was excellent and we will definitely patronize them again on our return to New Zealand. We rented from the Auckland City (Beach Road) location. The employee we dealt with (Stuart) was very professional, organized, pleasant and helpful. Unfortunately we had a small accident with the vehicle (being forced to the shoulder of the road by an oncoming vehicle resulting in damage requiring tire replacement). The situation was handled by the help line people promptly and efficiently resulting in minimal delay in our travels. The vehicle we rented was in excellent condition when picked up.

Reviewed 10 months ago and experienced in March 2019

Rachael's avatar

Rachael

Ranking: 1/10

DO NOT USE THIS CAR RENTAL COMPANY. Dishonest- charged petrol on my credit card they could not substantiate then retracted when I pushed for evidence, saying it was an ‘estimate’. Tried to charge me for a complete new tyre for a flat tyre which was not damaged. The car had chocolate crumbles on the drivers seat and floor on pick up, console was filthy and wrappers in car door tray. In summary, filthy dishonest rip off outfit.

Reviewed 12 months ago

Massis's avatar

Massis

Ranking: 1/10

Customer#: 404602, Rental Agreement CA075672, Hiring at Christchurch. This is the first time we were in NZ, in this case South Island

There was a very large black scratch on the side of the car body when we first picked up the car which wasn't in their initial condition report

The Lady who we signed the contract with:
did not explain the risks involved
did not explain that number of roadworks is so high in South Island, the number of roads that we drove through that had loose stones, was so high that eventually an oncoming vehicle caused a stone to fly and chip our windscreen. Understanding this risk, we would have taken insurance without even thinking, instead we had to pay $772.80 for the whole windscreen to be replaced for a single stone chip that looked to be repairable.
did not explain refuelling plan
did not explain any other information/promotions

The pack they provided said isolated chips or pitting on the windscreen is considered general wear and tear.
They emailed if it is just a stone chip that is repairable then they can repair it. If it is too large to be repaired or if it has cracked then it needs to be replaced.
However, none of the employees could clearly show me the size of the chip that makes it not repairable. The only data shown was a photo even though I asked to speak with the assessor who made this statement that the windscreen has to be replaced

The first lady said they had received no email from us initially regarding the initial condition photos, she could have checked the emails first instead of making that comment

the second younger lady who served us acted aggressively and was defending herself instead of trying to assist us.

the supervisor came:
instead of expressing concern, was talking to us with a smile the whole time and we felt that there was no empathy/sympathy
When she was showing us the photos of the damage, we spotted that the number plate in the photo didn't match the number plate of hire car

Reviewed about 1 year ago

Brent Jackson's avatar

Brent Jackson

Ranking: 1/10

Hired a car through EZU over a month ago and got charged $2000 excess for a paint scuff. Haven't been able to find out how much it cost to fix or if it has even been fixed. Poor communication and no willingness to help. I am beginning to think the whole thing was a scam.

Reviewed about 1 year ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Leila Begleiter's avatar

Leila Begleiter

Argentina

Ranking: 10/10

Everything went as expected. Car was new, Toyota Corolla 2017, automatic, exactly as promessed, good functionality and rate. Chepear than campervans so we decided to use the car and a tent. Attention also was very good and clear with the information given.

Reviewed about 1 year ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!