Ezi Car Rental

Ezi Car Rental

37%

52 Rankers Reviews

15 Face-to-Face

Online Maps

Information

Kia Ora, Welcome to Ezi Car Rental.

We endeavour to offer the very best car rental proposition. It is simple really, as our aim is to be the very best car rental company in New Zealand.

We hope to always deliver: the very best cars; undeniable value and service that we are truly proud of.

Here are some of the values we believe are absolute and that we aim to reflect to you our customer:

Welcoming, Genuine, Dynamic, Uncomplicated, Efficient

Now, for some details:

We have a comprehensive range of vehicles. With over 1800 cars available throughout our 6 branch New Zealand network.

Find us at: Auckland Airport, Auckland City, Wellington Airport, Christchurch Airport and Queenstown Airport.

We are a local business proud to offer an unequalled experience to New Zealanders and travellers from throughout the world. Our team of 80 individuals are here to make things happen for you.

Happy travels.

Details

Feature Value Info

Organisation

Ezi Rent Car Hire

Commercial organisation

Location

North IslandAuckland RegionAuckland

Categories

  • Rental Cars

Reviews

Showing 8 reviews of 51.

Emma's avatar

Emma

Ranking: 1/10

Tauranga Airport Office. Worst experience ever! they charged us with 600nzd for scratches in the bottom of the bumper (yes, hard to imagine) that we are 100% sure we did not cause. The toddler seat was not ready when we arrived even if we had paid for it in the reservation with anticipation. Pay a bit more and go with a reputable company! Definetly don't waste your money and time

Reviewed 4 months ago

Rachel's avatar

Rachel

Ranking: 1/10

Absolutely awful experience from the team at Ezicar Queenstown airport!
From the moment I dropped off the keys I was treated awfully.
I have been hiring cars for 25years and usually when I drop off keys they ask if everything went okay and if I had a nice holiday.
NOT BY THESE CROOKS - I was interrogated about the car and told to wait 10mins whilst the car was examined (even though my plane was boarding). When I queried this I was told it was because I hadn’t paid for the extra insurance!
There is no extra insurance just a fee to discount the excess from $3000 to $500.
They then went out of their way to show me a picture of a tiny ‘scratch’ on the underside of the bumper…. Incredibly this disappeared when my husband rubbed the dirt (scratch) off. Suddenly they found another one on the wheel arch. I was told that the repaint would be charged to my credit card!!!!
We had not caused any damage and low and behold when we complained to head office discovered that this was an existing scratch!!!
We were treated appallingly by very young adults that appeared to have a hidden agenda to belittle customers that would not be bullied into paying the excessive additional insurance.
Over and over I was told this was necessary as I hadn’t paid the extra.
In truth if the so called ‘damage’ was really there then I would have still had to pay as even with the additional extra payment $500 would still need to be forked out.

The whole experience was awful I would definitely recommend avoiding this company at Queenstown airport. They managed to completely ruin my holiday.

Reviewed about 1 year ago

Kolora's avatar

Kolora

Ranking: 10/10

Stress fee pick up and drop off of vehicle. Price of rental was better then others I looked at. Vehicle was comfortable and in good condition. Staff were very helpful and friendly highly recommended.

Reviewed almost 2 years ago

Kimberley's avatar

Kimberley

Ranking: 10/10

We hired a Ezi rental from Christchurch Airport. Such a easy fast pick up/drop off service, you can even update your details online if you’re in a rush. Just a two minute walk from the airport to the car. The car was great, nice and new and VERY economical. Lovely service at the counter. I would recommend these guys 10/10!

Reviewed about 2 years ago

D Collins 's avatar

D Collins

Ranking: 1/10

Given an incorrect contact number for airport pick up, google the company to get another incorrect contact number from the website so we had to get a taxi to pick up a different model car than the one we rented( unwashed & next to no fuel in it) Upon returning the car the guy at the desk alerted us to the fact the windscreen had a new stone chip in it, by using another stone chip as a reference point in his photos to show it wasn’t there before. So they kept the $1500 security deposit(had zero idea that was a thing until we got there to pick the car up) until they had the chip repaired. They have now replaced the already damaged windscreen and charged me $1300 NZD to do so.

Reviewed about 2 years ago and experienced in March 2020

Tom Butlin's avatar

Tom Butlin

Ranking: 10/10

Have rented a car from them in Queenstown 3 times.
Great price, convenient, great cars
The only problem was that they used to be 300 metres from the terminal, but now they have a kiosk in the terminal, so I walked straight past them to the old building!
Once I worked that out, it was simple. Really quick to sort out the pickup and dropoff process

Reviewed over 2 years ago and experienced in July 2018

Matt Tofia's avatar

Matt Tofia

Ranking: 2/10

Very disappointed with the service and customer service that I received from Ezi car rental. Was in Chch for a meeting (only there for 5 hours). Ezi made me wait 50 minutes for the rental making me miss the start of the meeting. This is not what I would expect of a professional rental company. When I complained I expected a recompense for my inconvenience. Instead I was told that they had a trainee on and will try and do better in the future. It was so infuriating that it has caused me to make my second complaint ever.
Matt Tofia (happy to put my name to this)

Reviewed over 2 years ago

Peter's avatar

Peter

Ranking: 10/10

Renting a car with Ezi is easy :)!

We did our booking online, the staff was very courteous and efficient and kept in correspondence until our arrival at the airport, with details of how to get the shuttle.

The service at pick up and drop off was very fast and professional. We are world travelers, and could say that our experience in renting a car in Auckland has been the best so far!

Thank you for making it stress free. It has been a pleasure doing business with you!

Reviewed over 2 years ago

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