I rented a car from Ezi Car for 6 days just after Christmas 2024.

The total cost was 1,235$

I will never rent from Ezi Car Rental again due to 5 main reasons.

I hope this review is useful to you if you are considering renting a vehicle from them

1. Incorrect advice – Due to withholding of relevant information I ended up paying around 250$ more than I should have for this rental I did complain to the customer service person who apologised but the cost was not adjusted

2. Only focus is getting maximum money – When returning the car , I had to drop off the car with between quarter and half a tank of petrol. I couldn’t fill it up as my daughter was unwell and I had to rush. I spoke to the customer service person on their 0800 number. Despite this , they charged me 159$ (attached). If I had filled it , it would have cost me a maximum of 70$. I requested several times whether they can consider charging me 75$ under the circumstances (my daughter being unwell) . They absolutely refused

3. Unauthorised/duplicated charging of my credit card – Not only did they charge a huge penalty rate for the petrol but they took money off the credit card twice.

After complaining they did reverse it but if I had not noticed it, they would have effectively charged me over 310$ for just over half a tank of petrol

4. No regard for the customer - They don’t seem at all bothered about getting repeat customers. During several calls to them about the petrol and charges I got the strong impression that they don’t care if you rent from them again. So, they will get the maximum from you on the first go.

5. Carelessness – Two of the tyres were underinflated and the right front was significantly so. My partner pumped air before we started our journey but its something Ezi should have looked into.

Having said all this, the car itself was great and we were very happy with it.

However, the amount of stress and cost that was caused to me by renting from Ezi Car

Reviewed 11 months ago