Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Ezi Car Rental.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
50 Valid Reviews
The Ezi Car Rental experience has a total of 59 reviews. There are 50 valid reviews that are included when calculating the ranking score and 9 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 50 valid reviews:
The raw data average (mean) for all the Ezi Car Rental valid reviews is 54.80% and is based on 50 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
15 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 50 valid reviews, the experience has 15 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 15 face-to-face reviews:
The raw data average (mean) for all the Ezi Car Rental face-to-face reviews is 87.33% and is based on 15 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|D Collins||1/10||328 days||62%|
|Matt Tofia||2/10||357 days||61%|
|Bob Swanson||9/10||694 days||31%|
|Brent Jackson||1/10||722 days||20%|
|Leila Begleiter||10/10||784 days||21%|
|Paul Löffler||1/10||906 days||8%|
|Rachel Travers||1/10||906 days||8%|
|Tom Butlin||10/10||937 days||9%|
|Art Hunt||10/10||1028 days||6%|
|Lyn Watson||1/10||1059 days||4%|
|John Ridge||10/10||1087 days||5%|
|Scott Hargrave||1/10||1363 days||3%|
|Karen Gould||1/10||1452 days||3%|
|Juana Gutierrez||9/10||1483 days||4%|
|B Thomas||2/10||1483 days||3%|
|Laszlo Veréb||2/10||1483 days||3%|
|Joel Virtanen||8/10||1505 days||3%|
|Maree Smith||1/10||1514 days||3%|
|Dean P||1/10||1544 days||3%|
|Mary Phillips||1/10||1758 days||3%|
|Amar Zekic||1/10||1789 days||3%|
|Dennis Xuereb||8/10||1792 days||3%|
|Jeff Young||6/10||1849 days||3%|
|Jeffrey Nelson||9/10||1880 days||3%|
|Alex Adams||1/10||2033 days||2%|
|Envor Valensky||1/10||2124 days||2%|
|Hannah Bean||9/10||3261 days||1%|
|Nathalie Verzeletti||8/10||3606 days||0%|
|Chris Darlington||10/10||3624 days||0%|
|Matthiis & Femke||7/10||3988 days||1%|
|Viktoria Stoffel||10/10||4322 days||1%|
|De Wijn||10/10||4701 days||1%|
|Greg & Lynette||9/10||4708 days||1%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Ezi Car Rental experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 48 days. The Ezi Car Rental experience has 0 recent rankings. Adjustments are according to the following table:
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Ezi Car Rental experience has been adjusted for 96 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.