Drive NZ Rental Vehicles

Drive NZ Rental Vehicles

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55 Rankers Reviews

3 Face-to-Face

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Reviews

Showing 8 reviews of 55.

Clintpurches@msn.com's avatar

Clintpurches@msn.com

Ranking: 1/10

Would have given zero stars if I could. The voucher clearly states get on the FLYAWAY shuttle from the airport, which we did after a twenty minute wait. On arrival we were told that they hadn’t dealt with DriveNZ for over three months, so we had to go back to the airport and find out who dealt with them. Finally we found the correct shuttle and went to collect the car, I was handed a key and told which car space the car was In, no ID was asked for, no driving licence either and no one went over the car to agree on what damage was already there. . When we got to the car it was filthy, covered in damage , not a single panel wasn’t scratched or dented and the windscreen had chips in it. The fuel was on empty despite the voucher saying it would be full, there was barely enough to get us ten kilometres before the empty light came on. Bare in mind this all happened at night. The next day in the light the car was even worse than first thought, it had fast food wrappers inside , old receipts and stunk of dogs. I believe we picked it up as the last customer left it. So why didn’t we take this all up at the time of pickup? Because you don’t actually pick it up from drivenz just a middle man who simply shrugged his shoulder and said it as nothing to do with them
. I have so far written two emails for the to explain this whole situation, especially why they send people to the wrong pick up, if I wasn’t an Aucklander it could have been extremely confusing and distressing for a foreign visitor who didn’t know the area, so far a week later I haven’t had a response. Of course on return the drop off address on the voucher takes me to the wrong address. AVOID AT ALL COSTS.

Reviewed 5 days ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Felicity's avatar

Felicity

Ranking: 1/10

Do not touch... do the research that we missed and look at the ongoing issues!

Drive NZ Auckland Dropped a car to us that was nothing like what we had reserved online, we got a 2013 Toyota Corolla sedan instead of the 1+ year suv, was told that there were no other options available. Manager said over the phone that he would see what he could do and call my partner back in ten, but after 10 minutes he text to say there was no other option. When we tried to call the manager to get a resolution he refused to answer.

We then drove the car to the rental company to find out that they no longer had a car yard that was available to the public and the address was unknown. During that drive we found the check engine light was on, the petrol tank was not full as required and the spare tyre was missing, when we advised the company that this was a safety risk they advised us to leave the car on the side of the road for pick up.

Needless to say we value our safety so left the car at the hotel (Not on the road side) and got another rental from a reputable company.

Reviewed about 1 month ago

Jane Bilik 's avatar

Jane Bilik

Ranking: 1/10

Horrific experience and they are still holding our $2000 deposit after 5 months. Do NOT use this company. Unprofessional company and illegal theft.
Will be going to fair go. You're welcome to join us

Reviewed about 1 month ago and experienced in December 2020

Max's avatar

Max

Ranking: 1/10

DriveNZ is an appalling and unsafe business to deal with. Unsafe vehicles. Refuse to respond when asking for help. Do not use them. Unsafe response. Miserable customer service and that is a compliment. Made our holiday a horrible experience. Not good for NZ. REALLY BAD THAT A GOVERNMENT AGENCY CAN LICENCE THEM

Reviewed over 1 year ago

Erica L's avatar

Erica L

Ranking: 1/10

Shocking! Arrived at Auckland "office" - a shack in a muddy yard with old and beat up cars. Ours was scratched, dirty, half empty fuel and the engine light was on. The transfer co, Flyaway, said they "only give the keys", which reading other reviews is clearly a lie. The are phone centre woman is horrendous, when she answers at all, told me to send an email to which there was no reply. Will be claiming fraud with visa card - thankfully I paid through them. Having used aroundaboutxars I didn't know who I was booking with, else I'd never have gone ahead. Still waiting for reply with poorly maintained car - they told me come back to Auckland but not safe to drive it there!!

Reviewed over 1 year ago

Pip Summerville's avatar

Pip Summerville

Ranking: 1/10

DO NOT TOUCH DRIVE NZ.

Hired a car for 5 days. Picked up car from Auckland at 6pm to drive north for a family event. Got to Whangarei and needed to turn lights on ( it was getting dark ) and only one light worked, the passenger side driving light did not work which is unsafe and deems the car un roadworthy. The working light was only just working leaving us on State Highway 1 basically blind in darkness.

I called the office to seek help, no-one answered as they are not 24/7 like advertised. Was told they do not have after hours and to call back tomorrow morning - this from the shuttle guy.

Called AA which is in the manual in the car, they advised they would come and tow our car as not legal to drive a car without a light ( it is illegal not to mention unsafe ) and that we needed to get off the road and stay in Whangarei for the night. This cost us $118 NZD for the shittest hotel we could find that had vacancy. In the morning we made contact with drive NZ to be told it wasn't their issue and we needed to get the car fixed at a Toyota dealership or change the light ourselves the service was absolutely appalling, basically a no care answer from the girl in reception. Couldn't speak to a manager as was told " not available ".
Had to cut our trip short and book another nights accomodation at Auckland Airport as cannot drive at night time and flight very early in the morning.
To add to the experience we were charged $95 for insurance which we DID NOT want or agree too or sign for. They said it is because we used a debit card and they automatically charge insurance for " just incase " - all of which WAS NOT communicated to us. Very slippery way to charge for insurance.

The Car was also 8000kms overdue for a service and the car had 3/4 of a tank of fuel when we picked it up.
DO NOT HIRE A CAR FROM DRIVE NZ. They are liars, scam artists & should not be able to have a commercial business in NZ. Ruined our trip and dented our bank accounts.

Reviewed over 1 year ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Nikki Schumaker's avatar

Nikki Schumaker

Ranking: 1/10

Avoid at all costs! One of the worst companies I've EVER dealt with. Company says "free shuttle" but didn't answer their phone when we called on multiple occasions, so we had to get a taxi. We get there and no one is in their office. They share their office with another company who actually had a receptionist who basically told us there was nothing she could do and that someone should be back soon. Fast forward 30 minutes when someone walks in (on his way to do something else) and happens to ask if we've been helped...10 minutes later the receptionist comes in with an attitude...apparently she was "out back" behind the building talking on phone...? This company single-handedly ruined our day in Auckland.

Reviewed almost 2 years ago

Never Again's avatar

Never Again

Ranking: 1/10

We arrived at the international terminal at midnight, expecting a pickup service, as was stated in our booking. Nobody was here, and we waited quite some time after managing to give them a phone call, to get picked up by a (presumed) stoned crazy driver (he might just have been on medication, so I'm careful with my words...). He was the only person picking up people from the airport and handing them the keys for their rental vehicle, nobody was attending drivenz's office.

When our turn came, we got told by this more than friendly staff member that we had to pay 50$ to get the car (my payment for the contract had already gone through and stated 0 NZD at pick up). So as it was close to 2 am, we were tired, we just paid... Only to get to the car and noticing the front right light was not working. May I mention that no inspection of the car was made, nor were we given any picture or evidence of prior damages that occurred to the car. Our fuel tank was not full, but we felt quite lucky, as another customer we talked to, told us his was not even half full...

Anyway, got back two days later at 5pm (6hours before we were supposed to give the car back), to be able to properly chat with a representative of the company, as it is supposed to close at 6pm. The employee was about to leave and I can't tell you how happy she was when she's seen us arriving and asking to have a chat. She just said she couldn't help, and told us to call the next day.

So we did, and got told the contract didn't include a free pickup from the airport (I'm a lawyer by trade and thank you, but I can read a contract). No apologies, no refund at all.

So overall, no customer service, and a bloody rip off company. Wish I'd have read the comments beforehand...

Reviewed almost 2 years ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!