Would have given zero stars if I could.

The voucher clearly states get on the FLYAWAY shuttle from the airport, which we did after a twenty minute wait. On arrival we were told that they hadn’t dealt with DriveNZ for over three months, so we had to go back to the airport and find out who dealt with them. Finally we found the correct shuttle and went to collect the car, I was handed a key and told which car space the car was In, no ID was asked for, no driving licence either and no one went over the car to agree on what damage was already there. . When we got to the car it was filthy, covered in damage , not a single panel wasn’t scratched or dented and the windscreen had chips in it. The fuel was on empty despite the voucher saying it would be full, there was barely enough to get us ten kilometres before the empty light came on. Bare in mind this all happened at night. The next day in the light the car was even worse than first thought, it had fast food wrappers inside , old receipts and stunk of dogs. I believe we picked it up as the last customer left it. So why didn’t we take this all up at the time of pickup? Because you don’t actually pick it up from drivenz just a middle man who simply shrugged his shoulder and said it as nothing to do with them

. I have so far written two emails for the to explain this whole situation, especially why they send people to the wrong pick up, if I wasn’t an Aucklander it could have been extremely confusing and distressing for a foreign visitor who didn’t know the area, so far a week later I haven’t had a response. Of course on return the drop off address on the voucher takes me to the wrong address. AVOID AT ALL COSTS.

Reviewed over 3 years ago and experienced in June 2021