Budget Rent a Car

Budget Rent a Car

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43 Rankers Reviews

16 Face-to-Face

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Reviews

Showing 8 reviews of 42.

David Allnatt's avatar

David Allnatt

Ranking: 1/10

Rented from Budget at Auckland airport. Had a screw in a tyre that we found within 2 hours of pickup. We changed the tyre and carried onto our destination. Believing it to be simple puncture we took it to a tyre shop after the statutory holiday (Boxing day observed). The tyre was damaged from the screw eating at the sidewall. They were in possession of the tyre for 3 days waiting for a replacement from Auckland. Budget refuse to reimburse because we didnt get it repaired for 4 days. They say it could have happened at any time during the 4 days. We didnt even have it for 3 of them and the 4th was a holiday. Then they just ignore emails. Come on Budget. Do the right thing and look after your customers, because without us, you wouldn't even exist.

Reviewed 3 months ago and experienced in January 2021

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Peggy's avatar

Peggy

Ranking: 1/10

Rented their car in Queenstown and we took a photo when we dropped the car off (no staff there) and afterwards they insisted we had damaged their car, even though our photos don't match their photos. They then took money out of our credit card while the issue is STILL IN DISPUTE, legal actions will be taken if this is not resolved.

Reviewed 5 months ago

Ahmad Issa's avatar

Ahmad Issa

Ranking: 1/10

I though that I got good deal for Nissan SUV car for 2050TL

when I went to the airport to get my car in Istanbul they told me that the car is not available and I have to pay more for another modal including insurance fees that I will get back once I return the car

I paid 4,016.72TL when I returned the car they told me that they will return the money to my credit card within 10 days

it has been a month and I got nothing till now

therefor I contacted the support and they told me that you have many fees like insurance... etc even though the insurance was included for free in the website

and there are things like SMI & SLI which are hidden fees

anyway they told me that I will get back 767 TRY

but I got nothing till now.

so they took 4,016.72TL instead of 2050TL

I don't recommended this scummy company and I will never rent from them again

Reviewed over 1 year ago

Vivienne Ball's avatar

Vivienne Ball

Ranking: 1/10

We hired a car from Budget rental car in Petone, Wellington. DO NOT HIRE FROM THEM. They are anything but budget in their high costs. Not only that, they add extra costs you have not been told about. We were quoted over 500 dollars originally. Over 600 was taken from our account. Then they tried to charge us for a chip in windscreen that had been done by a previous person. Then a few days later took money out for a scratch. We felt tricked by them, from being asked to sign a small screen you could hardly see to being charged hidden costs such as gst that turned out to be extra to the quoted cost.

Reviewed over 1 year ago

Vivienne Ball's avatar

Vivienne Ball

Ranking: 1/10

We hired a car from Budget Car Rental in Petone, Wellington. The price they quoted us was not budget, in fact it was very expensive but we went with it because of convenience. They amount they charged us on our card was $100 more. They said the original amount excluded GST. Then they tried to charge us for a chip in the windscreen we did not do. Then they inspected the car and said it was OK. A day later we were phoned about a scratch. They took over $500 from our card. The methods of this company are definitely shady and they have ways of getting money out of you.

Do not use them. We will not be using them again.

Reviewed over 1 year ago

Julie's avatar

Julie

Ranking: 1/10

Husband rented a small car through budget for 2 days.. After dropping off the car he got a call from budget that they are charging an extra $900 + for a small chip in the windscreen which they said was hard to see.. So easy to miss it?? Tried to dispute this but without any luck.. would never use them again..

Reviewed almost 2 years ago and experienced in May 2019

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Philip Street's avatar

Philip Street

Ranking: 1/10

Budget Rent A Car Auckland Downtown - Be aware of this company . In the office they ask you to sign a small screen - you do not actually see the contract you are signing - the assistant tells you the signature if just for the reduction in excess that you have agreed to. The contract is then printed off,placed in a folder and placed in the door pocket while the assistant shows you the controls. The print quality is so bad you can hardly read it. We returned the car , full of fuel but by the time we got home from New Zealand they had taken an additional 300 NZ dollars from my credit card for Roadside Assistance Plus ??, and also claimed that the Car required refuelling. I have been in dispute with Budget since then with little success as they have my signature ! I will never use these or their parent company AVIS again !!

Reviewed about 2 years ago and experienced in February 2019

Portelli's avatar

Portelli

Ranking: 1/10

Hired a Mazda 3 hatchback in New Zealand from Budget. Got charged 1600 dollars for repair with no communication whatsoever. I also seem to be unable to get a detailed invoice for the repairs or a copy of my agreement. it has been over a month and no response to my emails.

Reviewed about 2 years ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!