1. We were not aware that the reservation we made was for a pickup far away from the airport.

When we went to get the car from the airport, the agent was unhelpful in helping us getting a car there, and we had to take a taxi to the other site.

2. The other site's pickup was great, with extremely nice agents, helpful and courteous.

3. A day before departure, while being in Queenstown, I had a heart attack and was flown by a medical helicopter to Dunedin. My wife had to drive to Dunedin to get to me, unknowing how long I would be hospitalized. Your agent was unwilling to help with this serious situation and extend the car rental for a few more days.

My wife had to waste time, and instead of driving (tge 4.5 hour drive to the hospital), she was made to drive to the airport, return the car to Budget, a day before, get no discount, and had to rent a new car from Avis, at a much higher cost.

So, bad service in Budget Auckland AND in Budget Queenstown!!! It's not a singles occasion. It's a trend of bad service!!!

This is totally disgusting and inappropriate for an international company like Budget!

I'd love to hear back from you about this treatment of my wife, during a very difficult time and situation!!!

Reviewed 17 days ago