We appreciate all reviews and comments and although we cannot answer every one we do take notice and do our best to rectify. On this occasion it is my understanding the booking was made online for a tent site on Easter Sat, and it was only discovered on arrival that it was for a camper van that was too big for the site you had booked, leaving us no option other than using our overflow site. This highlights the problem with guests booking directly online, since if they do we are not given the opportunity to ask the size of their van and allocate an appropriate sized site. Normally this is not an issue as there would be other more suitable sites we could offer on arrival, but on this occasion, being Easter, we were already full and there were no suitable powered sites left. It is always difficult to find an alternative site when full, but we do apologize for the time it took to resolve the issue, and appreciate that you were able to stay for three nights. To avoid this problem we have looked at ways to allow persons booking on line to choose sites that are suitable for the size of their vans, but that still relies on them knowing what size van the hire company may supply before booking a site, consequently it would seem safer to contact the park to avoid this happening.

Yours,

Richard