21 Rankers Reviews
My Car Your Rental
North Island ▷ Auckland Region ▷ Auckland
As vehicles are collected directly from the car owner you are able to request pick-up 24/7/365 - it is up to the owner if they can/ will accept your booking request. Keep in mind that you are renting from a private person, so chances of a request being accepted is a lot higher if you are able to collect when people are awake ;)
Showing 8 reviews of 21.
My rental was nice and cheap... I got what I paid for, but I had no complaints and the car served me well. Quick, easy communication with Henrik. Location of vehicle was easy to find and pickup was hasslefree.
This company is dodgy and untruthful. Given the current climate with catching covid and having to isolate as mandated, this company will not honour a refund (even when I offer medical proof). Instead, 'Henrik' will remove your transactions so that they can claim that nothing has taken place. I am $225 out of pocket for a service that I wasn't allowed to access. They supposedly don't have a phone number so you can't contact them, they have multiple emails to direct you to supposedly different parts of the company (when it is one guy) to 'avoid' talking to you. They blame google gmail if I never receive emails (yes I know how to check my spam) but Henrik says' 'everyone else has no problems so it's your email problem'. I provide alternative email addresses and a phone number for them to contact me. NOTHING. They will not explain why they won't credit or refund. I worked in IT and am very angry that I have been scammed by this website. I would have stayed away if I had scrolled further down in their google reviews for the actual reviews. STAY AWAY FROM THIS WEBSITE.
The car itself was fine given the price we paid to rent it, which was very cheap.
However, there was a massive lack of communication from Henrik, who we were renting the car off. Before collecting the car, we weren't given any instructions on how to collect it and had to call Henrik for this information. This was frustrating but thankfully he did respond quite quickly and give us the information we needed.
The main issues were when returning the car. After touching base with Henrik the day before returning to confirm what we needed to do to return the car, he did not respond to any messages on the day we were due to return it. This meant we were forced to pay for our own uber to drop us to Auckland Airport. This was really disappointing given this should have been covered in the rental fee. We have still not heard anything from Henrik hours later to apologise or offer to set things right.
So, this company is cheap, but really you do get what you pay for. Would not recommend if you want great service!
Simple process. Easy to use. As I expected.
I just collected my car back from its first rental through My Car Your Rental. Very happy. System works well
Air BnB of vehicles - site not so polished but does what you need and some great vehicles at great prices.
I rented a Toyota Prius from Mikalai from 1/01/20-17/01/20 and the price was awesome. I had a couple of personal issues but he was very understanding and his communication was fast and easy to deal with. The car was very economical and the boot is roomy enough to nap in while driving. I would highly recommend these guys.
My car your rental is great and I love it. I want more people and more renters to rent my car so that I can get good business. I want more car renters to rent my car
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