G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Stuart Landsborough's Puzzling World Wanaka.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Stuart Landsborough's Puzzling World Wanaka
Valid Reviews
137 Valid Reviews
The Stuart Landsborough's Puzzling World Wanaka experience has a total of 137 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 137 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
20% |
| 9/10 | 34 |
|
25% |
| 8/10 | 48 |
|
35% |
| 7/10 | 21 |
|
15% |
| 6/10 | 2 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
83.14% Average
The raw data average (mean) for all the Stuart Landsborough's Puzzling World Wanaka valid reviews is 83.14% and is based on 137 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 137 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 19 |
|
18% |
| 9/10 | 25 |
|
24% |
| 8/10 | 40 |
|
38% |
| 7/10 | 16 |
|
15% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.05% Average
The raw data average (mean) for all the Stuart Landsborough's Puzzling World Wanaka face-to-face reviews is 83.05% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.87%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Flatlanders | 9/10 | 2080 days | 100% |
| Katrina | 10/10 | 2506 days | 82% |
| Jaroslav Kacmar | 10/10 | 2795 days | 69% |
| Leesa Teuber | 7/10 | 2825 days | 63% |
| Corbin Hure | 8/10 | 2863 days | 64% |
| Nadja | 8/10 | 2868 days | 64% |
| Daphne Andrey | 9/10 | 2879 days | 64% |
| Ramon Corbett | 9/10 | 2896 days | 64% |
| Brent Johnson | 8/10 | 2903 days | 63% |
| Claudia Klinge | 9/10 | 2911 days | 63% |
| Dita Vasquez | 8/10 | 2930 days | 61% |
| Carl_Larsen | 10/10 | 3085 days | 56% |
| Michelle O'Regan | 8/10 | 3121 days | 53% |
| Clotilde Jean | 8/10 | 3132 days | 52% |
| Michael Busching | 9/10 | 3135 days | 53% |
| Rodrigo | 8/10 | 3135 days | 52% |
| Jenny Young | 10/10 | 3136 days | 53% |
| Jael Disanto | 8/10 | 3136 days | 52% |
| Nico Neubauer | 10/10 | 3137 days | 53% |
| Alex | 10/10 | 3155 days | 53% |
| Angharad Lloyd | 8/10 | 3159 days | 51% |
| Ben and Pauline | 7/10 | 3159 days | 49% |
| Hjordis | 9/10 | 3167 days | 51% |
| Laurent Petit | 10/10 | 3171 days | 52% |
| Wil Goes | 8/10 | 3172 days | 51% |
| Lea Watterson | 8/10 | 3180 days | 50% |
| Lisa | 8/10 | 3186 days | 50% |
| Chris | 8/10 | 3192 days | 50% |
| Anais Touri | 7/10 | 3195 days | 47% |
| Anna Grafenstein | 8/10 | 3843 days | 21% |
| Tina Hilbich | 9/10 | 3860 days | 21% |
| Simeon W | 9/10 | 3860 days | 21% |
| Frederieke | 9/10 | 3862 days | 20% |
| Julian | 9/10 | 3862 days | 20% |
| Sagi | 5/10 | 3882 days | 14% |
| Hadar | 7/10 | 3882 days | 18% |
| Mirjam Betschart | 8/10 | 3892 days | 19% |
| Felix Brettner | 9/10 | 3897 days | 19% |
| Magdalene Zech | 8/10 | 3927 days | 17% |
| Marco Newald | 9/10 | 3927 days | 18% |
| Anne and Steve Bartlett | 10/10 | 3929 days | 18% |
| hendrik king | 7/10 | 4151 days | 7% |
| Sven Woelk | 8/10 | 4207 days | 5% |
| Annika Schmidt | 7/10 | 4217 days | 4% |
| Patrick Stoeit | 7/10 | 4217 days | 4% |
| Marie | 7/10 | 4228 days | 4% |
| Kevin Desjandino | 8/10 | 4320 days | 0% |
| Kimothy | 5/10 | 4577 days | 15% |
| Armin Boehmer | 8/10 | 4603 days | 20% |
| sidcupjon | 8/10 | 4608 days | 20% |
| Barbara | 7/10 | 4618 days | 19% |
| Sabine & Stefan | 10/10 | 4621 days | 20% |
| Aoife Lillis | 8/10 | 4625 days | 20% |
| Gerhard | 8/10 | 4635 days | 20% |
| J Bliss | 8/10 | 4699 days | 20% |
| Jo Delbrugge | 7/10 | 4703 days | 19% |
| Wendy Ashmore | 8/10 | 4715 days | 20% |
| Rjay | 9/10 | 4913 days | 20% |
| qofd | 10/10 | 4913 days | 20% |
| Jon_and_Family | 8/10 | 4943 days | 20% |
| Sean Brownell | 7/10 | 4943 days | 19% |
| Hadas and Amichay Guter | 4/10 | 4959 days | 12% |
| Tina Madsen | 8/10 | 4960 days | 20% |
| Michaela Strohmarer | 10/10 | 4966 days | 20% |
| NormanGates | 2/10 | 5033 days | 8% |
| Nuro | 9/10 | 5080 days | 20% |
| Andrew Hammond | 8/10 | 5125 days | 20% |
| Mary Van | 9/10 | 5155 days | 20% |
| rayfuge | 10/10 | 5155 days | 20% |
| nelliekaye | 7/10 | 5155 days | 19% |
| travelbunnyadventures | 7/10 | 5278 days | 19% |
| maelstrom | 8/10 | 5278 days | 20% |
| nuwee | 9/10 | 5308 days | 20% |
| Martina Pankova | 9/10 | 5314 days | 20% |
| Polil | 10/10 | 5325 days | 20% |
| Thirza & Roeland | 8/10 | 5346 days | 20% |
| Jobbs | 8/10 | 5348 days | 20% |
| Ben Miklozek | 8/10 | 5367 days | 20% |
| Marianne Lovdal | 9/10 | 5367 days | 20% |
| Dale W | 7/10 | 5376 days | 19% |
| soomoo | 10/10 | 5398 days | 20% |
| asselman | 8/10 | 5414 days | 20% |
| Mark Tolson | 10/10 | 5431 days | 20% |
| Stephanie Steiner | 9/10 | 5433 days | 20% |
| Peattie | 7/10 | 5441 days | 19% |
| Roma | 8/10 | 5452 days | 20% |
| Andrea and Craig Swinson | 6/10 | 5453 days | 17% |
| Sarah Smith | 10/10 | 5455 days | 20% |
| Anna | 8/10 | 5459 days | 20% |
| eowyn2k | 7/10 | 5459 days | 19% |
| paulandcathy | 7/10 | 5484 days | 19% |
| DustyLaptop | 8/10 | 5612 days | 20% |
| AndyEngland | 8/10 | 5661 days | 20% |
| PamB | 9/10 | 5661 days | 20% |
| StephaineFrance | 8/10 | 5670 days | 20% |
| davidne | 7/10 | 5673 days | 19% |
| Sally477 | 7/10 | 5674 days | 19% |
| Michael Walsall | 9/10 | 5683 days | 20% |
| Sarah Bridge | 10/10 | 5693 days | 20% |
| GraceB | 9/10 | 5695 days | 20% |
| Halley | 9/10 | 5703 days | 20% |
| CarleyJ | 9/10 | 5707 days | 20% |
| Christina | 8/10 | 5709 days | 20% |
| Christian | 9/10 | 5709 days | 20% |
| Hans | 10/10 | 5721 days | 20% |
| lenam | 8/10 | 5721 days | 20% |
| Whiteeee | 9/10 | 5763 days | 20% |
| bobmcg | 9/10 | 5786 days | 20% |
| Anette | 10/10 | 5792 days | 20% |
| Mark Coffey | 9/10 | 5824 days | 20% |
| nsmith | 9/10 | 5825 days | 20% |
| Michelle | 10/10 | 5847 days | 20% |
| chubby69 | 8/10 | 5885 days | 20% |
| Christian | 4/10 | 6060 days | 12% |
| Eon Alers | 7/10 | 6063 days | 19% |
| Chantell Merne | 10/10 | 6063 days | 20% |
| helga | 10/10 | 6066 days | 20% |
| Jurg Meister | 10/10 | 6073 days | 20% |
| Vaclaf | 8/10 | 6084 days | 20% |
| ranker_851 | 6/10 | 6084 days | 17% |
| Roman | 7/10 | 6084 days | 19% |
| Atara | 10/10 | 6084 days | 20% |
| Ondrej Kacena | 8/10 | 6084 days | 20% |
| Vicky Elliott | 8/10 | 6084 days | 20% |
| Sierze Oosterhuis | 9/10 | 6084 days | 20% |
| Tania | 8/10 | 6084 days | 20% |
| Laurie | 8/10 | 6084 days | 20% |
| Rotem | 9/10 | 6084 days | 20% |
| Coral | 8/10 | 6084 days | 20% |
| Andrew | 8/10 | 6084 days | 20% |
| Daniela | 10/10 | 6085 days | 20% |
| Gabriel Faber | 9/10 | 6148 days | 20% |
| Edwin | 8/10 | 6154 days | 20% |
| Hanna Tidebrant | 10/10 | 6240 days | 20% |
| Julie | 10/10 | 6359 days | 20% |
| Kate | 9/10 | 6431 days | 20% |
| Rolf Kruger | 9/10 | 6451 days | 20% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Stuart Landsborough's Puzzling World Wanaka experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.53% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 61 days. However the Stuart Landsborough's Puzzling World Wanaka experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Stuart Landsborough's Puzzling World Wanaka experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.47% |
| 198 | -3.49% |
| 199 | -3.51% |
| 200 | -3.53% |
| 201 | -3.54% |
| 202 | -3.56% |
| 203 | -3.58% |
| … | … |
Balancing Adjustment
2.64% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.