G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Stuart Landsborough's Puzzling World Wanaka.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Stuart Landsborough's Puzzling World Wanaka
Valid Reviews
137 Valid Reviews
The Stuart Landsborough's Puzzling World Wanaka experience has a total of 137 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 137 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
20% |
| 9/10 | 34 |
|
25% |
| 8/10 | 48 |
|
35% |
| 7/10 | 21 |
|
15% |
| 6/10 | 2 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
83.14% Average
The raw data average (mean) for all the Stuart Landsborough's Puzzling World Wanaka valid reviews is 83.14% and is based on 137 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 137 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 19 |
|
18% |
| 9/10 | 25 |
|
24% |
| 8/10 | 40 |
|
38% |
| 7/10 | 16 |
|
15% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.05% Average
The raw data average (mean) for all the Stuart Landsborough's Puzzling World Wanaka face-to-face reviews is 83.05% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.43%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Flatlanders | 9/10 | 2513 days | 100% |
| Katrina | 10/10 | 2940 days | 78% |
| Jaroslav Kacmar | 10/10 | 3228 days | 62% |
| Leesa Teuber | 7/10 | 3258 days | 56% |
| Corbin Hure | 8/10 | 3296 days | 57% |
| Nadja | 8/10 | 3301 days | 57% |
| Daphne Andrey | 9/10 | 3312 days | 57% |
| Ramon Corbett | 9/10 | 3329 days | 56% |
| Brent Johnson | 8/10 | 3336 days | 55% |
| Claudia Klinge | 9/10 | 3344 days | 55% |
| Dita Vasquez | 8/10 | 3363 days | 53% |
| Carl_Larsen | 10/10 | 3519 days | 46% |
| Michelle O'Regan | 8/10 | 3554 days | 43% |
| Clotilde Jean | 8/10 | 3565 days | 43% |
| Michael Busching | 9/10 | 3568 days | 43% |
| Rodrigo | 8/10 | 3568 days | 42% |
| Jenny Young | 10/10 | 3569 days | 43% |
| Jael Disanto | 8/10 | 3569 days | 42% |
| Nico Neubauer | 10/10 | 3570 days | 43% |
| Alex | 10/10 | 3588 days | 42% |
| Angharad Lloyd | 8/10 | 3592 days | 41% |
| Ben and Pauline | 7/10 | 3592 days | 39% |
| Hjordis | 9/10 | 3600 days | 41% |
| Laurent Petit | 10/10 | 3604 days | 41% |
| Wil Goes | 8/10 | 3605 days | 41% |
| Lea Watterson | 8/10 | 3613 days | 40% |
| Lisa | 8/10 | 3619 days | 40% |
| Chris | 8/10 | 3625 days | 39% |
| Anais Touri | 7/10 | 3628 days | 37% |
| Anna Grafenstein | 8/10 | 4276 days | 5% |
| Tina Hilbich | 9/10 | 4293 days | 4% |
| Simeon W | 9/10 | 4293 days | 4% |
| Frederieke | 9/10 | 4295 days | 4% |
| Julian | 9/10 | 4295 days | 4% |
| Sagi | 5/10 | 4315 days | 2% |
| Hadar | 7/10 | 4315 days | 2% |
| Mirjam Betschart | 8/10 | 4325 days | 2% |
| Felix Brettner | 9/10 | 4330 days | 2% |
| Magdalene Zech | 8/10 | 4360 days | 0% |
| Marco Newald | 9/10 | 4360 days | 0% |
| Anne and Steve Bartlett | 10/10 | 4362 days | 0% |
| hendrik king | 7/10 | 4584 days | 25% |
| Sven Woelk | 8/10 | 4640 days | 26% |
| Annika Schmidt | 7/10 | 4650 days | 25% |
| Patrick Stoeit | 7/10 | 4650 days | 25% |
| Marie | 7/10 | 4661 days | 25% |
| Kevin Desjandino | 8/10 | 4753 days | 26% |
| Kimothy | 5/10 | 5010 days | 20% |
| Armin Boehmer | 8/10 | 5036 days | 26% |
| sidcupjon | 8/10 | 5041 days | 26% |
| Barbara | 7/10 | 5051 days | 25% |
| Sabine & Stefan | 10/10 | 5054 days | 27% |
| Aoife Lillis | 8/10 | 5058 days | 26% |
| Gerhard | 8/10 | 5068 days | 26% |
| J Bliss | 8/10 | 5132 days | 26% |
| Jo Delbrugge | 7/10 | 5136 days | 25% |
| Wendy Ashmore | 8/10 | 5148 days | 26% |
| Rjay | 9/10 | 5346 days | 27% |
| qofd | 10/10 | 5346 days | 27% |
| Jon_and_Family | 8/10 | 5376 days | 26% |
| Sean Brownell | 7/10 | 5376 days | 25% |
| Hadas and Amichay Guter | 4/10 | 5392 days | 17% |
| Tina Madsen | 8/10 | 5393 days | 26% |
| Michaela Strohmarer | 10/10 | 5399 days | 27% |
| NormanGates | 2/10 | 5466 days | 12% |
| Nuro | 9/10 | 5513 days | 27% |
| Andrew Hammond | 8/10 | 5558 days | 26% |
| Mary Van | 9/10 | 5588 days | 27% |
| rayfuge | 10/10 | 5588 days | 27% |
| nelliekaye | 7/10 | 5588 days | 25% |
| travelbunnyadventures | 7/10 | 5711 days | 25% |
| maelstrom | 8/10 | 5711 days | 26% |
| nuwee | 9/10 | 5741 days | 27% |
| Martina Pankova | 9/10 | 5747 days | 27% |
| Polil | 10/10 | 5758 days | 27% |
| Thirza & Roeland | 8/10 | 5779 days | 26% |
| Jobbs | 8/10 | 5781 days | 26% |
| Ben Miklozek | 8/10 | 5800 days | 26% |
| Marianne Lovdal | 9/10 | 5800 days | 27% |
| Dale W | 7/10 | 5809 days | 25% |
| soomoo | 10/10 | 5831 days | 27% |
| asselman | 8/10 | 5847 days | 26% |
| Mark Tolson | 10/10 | 5864 days | 27% |
| Stephanie Steiner | 9/10 | 5866 days | 27% |
| Peattie | 7/10 | 5874 days | 25% |
| Roma | 8/10 | 5885 days | 26% |
| Andrea and Craig Swinson | 6/10 | 5886 days | 23% |
| Sarah Smith | 10/10 | 5888 days | 27% |
| Anna | 8/10 | 5892 days | 26% |
| eowyn2k | 7/10 | 5892 days | 25% |
| paulandcathy | 7/10 | 5917 days | 25% |
| DustyLaptop | 8/10 | 6045 days | 26% |
| AndyEngland | 8/10 | 6094 days | 26% |
| PamB | 9/10 | 6094 days | 27% |
| StephaineFrance | 8/10 | 6103 days | 26% |
| davidne | 7/10 | 6106 days | 25% |
| Sally477 | 7/10 | 6107 days | 25% |
| Michael Walsall | 9/10 | 6116 days | 27% |
| Sarah Bridge | 10/10 | 6126 days | 27% |
| GraceB | 9/10 | 6128 days | 27% |
| Halley | 9/10 | 6137 days | 27% |
| CarleyJ | 9/10 | 6140 days | 27% |
| Christina | 8/10 | 6143 days | 26% |
| Christian | 9/10 | 6143 days | 27% |
| Hans | 10/10 | 6155 days | 27% |
| lenam | 8/10 | 6155 days | 26% |
| Whiteeee | 9/10 | 6196 days | 27% |
| bobmcg | 9/10 | 6219 days | 27% |
| Anette | 10/10 | 6226 days | 27% |
| Mark Coffey | 9/10 | 6257 days | 27% |
| nsmith | 9/10 | 6259 days | 27% |
| Michelle | 10/10 | 6281 days | 27% |
| chubby69 | 8/10 | 6318 days | 26% |
| Christian | 4/10 | 6493 days | 17% |
| Eon Alers | 7/10 | 6496 days | 25% |
| Chantell Merne | 10/10 | 6496 days | 27% |
| helga | 10/10 | 6500 days | 27% |
| Jurg Meister | 10/10 | 6506 days | 27% |
| Vaclaf | 8/10 | 6517 days | 26% |
| ranker_851 | 6/10 | 6517 days | 23% |
| Roman | 7/10 | 6517 days | 25% |
| Atara | 10/10 | 6517 days | 27% |
| Ondrej Kacena | 8/10 | 6517 days | 26% |
| Vicky Elliott | 8/10 | 6517 days | 26% |
| Sierze Oosterhuis | 9/10 | 6517 days | 27% |
| Tania | 8/10 | 6517 days | 26% |
| Laurie | 8/10 | 6517 days | 26% |
| Rotem | 9/10 | 6517 days | 27% |
| Coral | 8/10 | 6517 days | 26% |
| Andrew | 8/10 | 6517 days | 26% |
| Daniela | 10/10 | 6518 days | 27% |
| Gabriel Faber | 9/10 | 6581 days | 27% |
| Edwin | 8/10 | 6587 days | 26% |
| Hanna Tidebrant | 10/10 | 6673 days | 27% |
| Julie | 10/10 | 6792 days | 27% |
| Kate | 9/10 | 6864 days | 27% |
| Rolf Kruger | 9/10 | 6884 days | 27% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Stuart Landsborough's Puzzling World Wanaka experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Stuart Landsborough's Puzzling World Wanaka experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Stuart Landsborough's Puzzling World Wanaka experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
2.89% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.