G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Stuart Landsborough's Puzzling World Wanaka.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Stuart Landsborough's Puzzling World Wanaka
Valid Reviews
137 Valid Reviews
The Stuart Landsborough's Puzzling World Wanaka experience has a total of 137 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 137 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
20% |
| 9/10 | 34 |
|
25% |
| 8/10 | 48 |
|
35% |
| 7/10 | 21 |
|
15% |
| 6/10 | 2 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
83.14% Average
The raw data average (mean) for all the Stuart Landsborough's Puzzling World Wanaka valid reviews is 83.14% and is based on 137 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 137 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 19 |
|
18% |
| 9/10 | 25 |
|
24% |
| 8/10 | 40 |
|
38% |
| 7/10 | 16 |
|
15% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.05% Average
The raw data average (mean) for all the Stuart Landsborough's Puzzling World Wanaka face-to-face reviews is 83.05% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.53%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Flatlanders | 9/10 | 2535 days | 100% |
| Katrina | 10/10 | 2962 days | 77% |
| Jaroslav Kacmar | 10/10 | 3250 days | 61% |
| Leesa Teuber | 7/10 | 3280 days | 55% |
| Corbin Hure | 8/10 | 3318 days | 56% |
| Nadja | 8/10 | 3323 days | 56% |
| Daphne Andrey | 9/10 | 3334 days | 56% |
| Ramon Corbett | 9/10 | 3351 days | 55% |
| Brent Johnson | 8/10 | 3358 days | 54% |
| Claudia Klinge | 9/10 | 3366 days | 54% |
| Dita Vasquez | 8/10 | 3385 days | 53% |
| Carl_Larsen | 10/10 | 3541 days | 45% |
| Michelle O'Regan | 8/10 | 3576 days | 42% |
| Clotilde Jean | 8/10 | 3587 days | 42% |
| Michael Busching | 9/10 | 3590 days | 42% |
| Rodrigo | 8/10 | 3590 days | 42% |
| Jenny Young | 10/10 | 3591 days | 42% |
| Jael Disanto | 8/10 | 3591 days | 41% |
| Nico Neubauer | 10/10 | 3592 days | 42% |
| Alex | 10/10 | 3610 days | 41% |
| Angharad Lloyd | 8/10 | 3614 days | 40% |
| Ben and Pauline | 7/10 | 3614 days | 38% |
| Hjordis | 9/10 | 3622 days | 40% |
| Laurent Petit | 10/10 | 3626 days | 40% |
| Wil Goes | 8/10 | 3627 days | 39% |
| Lea Watterson | 8/10 | 3635 days | 39% |
| Lisa | 8/10 | 3641 days | 39% |
| Chris | 8/10 | 3647 days | 38% |
| Anais Touri | 7/10 | 3650 days | 36% |
| Anna Grafenstein | 8/10 | 4298 days | 3% |
| Tina Hilbich | 9/10 | 4315 days | 2% |
| Simeon W | 9/10 | 4315 days | 2% |
| Frederieke | 9/10 | 4317 days | 2% |
| Julian | 9/10 | 4317 days | 2% |
| Sagi | 5/10 | 4337 days | 0% |
| Hadar | 7/10 | 4337 days | 1% |
| Mirjam Betschart | 8/10 | 4347 days | 0% |
| Felix Brettner | 9/10 | 4352 days | 0% |
| Magdalene Zech | 8/10 | 4382 days | 26% |
| Marco Newald | 9/10 | 4382 days | 27% |
| Anne and Steve Bartlett | 10/10 | 4384 days | 27% |
| hendrik king | 7/10 | 4606 days | 25% |
| Sven Woelk | 8/10 | 4662 days | 26% |
| Annika Schmidt | 7/10 | 4672 days | 25% |
| Patrick Stoeit | 7/10 | 4672 days | 25% |
| Marie | 7/10 | 4683 days | 25% |
| Kevin Desjandino | 8/10 | 4775 days | 26% |
| Kimothy | 5/10 | 5032 days | 20% |
| Armin Boehmer | 8/10 | 5058 days | 26% |
| sidcupjon | 8/10 | 5063 days | 26% |
| Barbara | 7/10 | 5073 days | 25% |
| Sabine & Stefan | 10/10 | 5076 days | 27% |
| Aoife Lillis | 8/10 | 5080 days | 26% |
| Gerhard | 8/10 | 5090 days | 26% |
| J Bliss | 8/10 | 5154 days | 26% |
| Jo Delbrugge | 7/10 | 5158 days | 25% |
| Wendy Ashmore | 8/10 | 5170 days | 26% |
| Rjay | 9/10 | 5368 days | 27% |
| qofd | 10/10 | 5368 days | 27% |
| Jon_and_Family | 8/10 | 5398 days | 26% |
| Sean Brownell | 7/10 | 5398 days | 25% |
| Hadas and Amichay Guter | 4/10 | 5414 days | 17% |
| Tina Madsen | 8/10 | 5415 days | 26% |
| Michaela Strohmarer | 10/10 | 5421 days | 27% |
| NormanGates | 2/10 | 5488 days | 11% |
| Nuro | 9/10 | 5535 days | 27% |
| Andrew Hammond | 8/10 | 5580 days | 26% |
| Mary Van | 9/10 | 5610 days | 27% |
| rayfuge | 10/10 | 5610 days | 27% |
| nelliekaye | 7/10 | 5610 days | 25% |
| travelbunnyadventures | 7/10 | 5733 days | 25% |
| maelstrom | 8/10 | 5733 days | 26% |
| nuwee | 9/10 | 5763 days | 27% |
| Martina Pankova | 9/10 | 5769 days | 27% |
| Polil | 10/10 | 5780 days | 27% |
| Thirza & Roeland | 8/10 | 5801 days | 26% |
| Jobbs | 8/10 | 5803 days | 26% |
| Ben Miklozek | 8/10 | 5822 days | 26% |
| Marianne Lovdal | 9/10 | 5822 days | 27% |
| Dale W | 7/10 | 5831 days | 25% |
| soomoo | 10/10 | 5853 days | 27% |
| asselman | 8/10 | 5869 days | 26% |
| Mark Tolson | 10/10 | 5886 days | 27% |
| Stephanie Steiner | 9/10 | 5888 days | 27% |
| Peattie | 7/10 | 5896 days | 25% |
| Roma | 8/10 | 5907 days | 26% |
| Andrea and Craig Swinson | 6/10 | 5908 days | 23% |
| Sarah Smith | 10/10 | 5910 days | 27% |
| Anna | 8/10 | 5914 days | 26% |
| eowyn2k | 7/10 | 5914 days | 25% |
| paulandcathy | 7/10 | 5939 days | 25% |
| DustyLaptop | 8/10 | 6067 days | 26% |
| AndyEngland | 8/10 | 6116 days | 26% |
| PamB | 9/10 | 6116 days | 27% |
| StephaineFrance | 8/10 | 6125 days | 26% |
| davidne | 7/10 | 6128 days | 25% |
| Sally477 | 7/10 | 6129 days | 25% |
| Michael Walsall | 9/10 | 6138 days | 27% |
| Sarah Bridge | 10/10 | 6148 days | 27% |
| GraceB | 9/10 | 6150 days | 27% |
| Halley | 9/10 | 6158 days | 27% |
| CarleyJ | 9/10 | 6162 days | 27% |
| Christina | 8/10 | 6164 days | 26% |
| Christian | 9/10 | 6164 days | 27% |
| Hans | 10/10 | 6176 days | 27% |
| lenam | 8/10 | 6176 days | 26% |
| Whiteeee | 9/10 | 6218 days | 27% |
| bobmcg | 9/10 | 6241 days | 27% |
| Anette | 10/10 | 6247 days | 27% |
| Mark Coffey | 9/10 | 6279 days | 27% |
| nsmith | 9/10 | 6280 days | 27% |
| Michelle | 10/10 | 6302 days | 27% |
| chubby69 | 8/10 | 6340 days | 26% |
| Christian | 4/10 | 6515 days | 17% |
| Eon Alers | 7/10 | 6518 days | 25% |
| Chantell Merne | 10/10 | 6518 days | 27% |
| helga | 10/10 | 6521 days | 27% |
| Jurg Meister | 10/10 | 6528 days | 27% |
| Vaclaf | 8/10 | 6539 days | 26% |
| ranker_851 | 6/10 | 6539 days | 23% |
| Roman | 7/10 | 6539 days | 25% |
| Atara | 10/10 | 6539 days | 27% |
| Ondrej Kacena | 8/10 | 6539 days | 26% |
| Vicky Elliott | 8/10 | 6539 days | 26% |
| Sierze Oosterhuis | 9/10 | 6539 days | 27% |
| Tania | 8/10 | 6539 days | 26% |
| Laurie | 8/10 | 6539 days | 26% |
| Rotem | 9/10 | 6539 days | 27% |
| Coral | 8/10 | 6539 days | 26% |
| Andrew | 8/10 | 6539 days | 26% |
| Daniela | 10/10 | 6540 days | 27% |
| Gabriel Faber | 9/10 | 6603 days | 27% |
| Edwin | 8/10 | 6609 days | 26% |
| Hanna Tidebrant | 10/10 | 6695 days | 27% |
| Julie | 10/10 | 6814 days | 27% |
| Kate | 9/10 | 6886 days | 27% |
| Rolf Kruger | 9/10 | 6906 days | 27% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Stuart Landsborough's Puzzling World Wanaka experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Stuart Landsborough's Puzzling World Wanaka experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Stuart Landsborough's Puzzling World Wanaka experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
2.87% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.