Ranking Score Explained
Hello there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Travellers Autobarn.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Travellers Autobarn
Valid Reviews
61 Valid Reviews
The Travellers Autobarn experience has a total of 62 reviews. There are 61 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 61 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
52% |
| 9/10 | 13 |
|
21% |
| 8/10 | 6 |
|
10% |
| 7/10 | 5 |
|
8% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
5% |
87.05% Average
The raw data average (mean) for all the Travellers Autobarn valid reviews is 87.05% and is based on 61 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
7 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 61 valid reviews, the experience has 7 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 7 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
29% |
| 9/10 | 2 |
|
29% |
| 8/10 | 1 |
|
14% |
| 7/10 | 2 |
|
29% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.71% Average
The raw data average (mean) for all the Travellers Autobarn face-to-face reviews is 85.71% and is based on 7 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.49%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| joanne hollings | 10/10 | 184 days | 100% |
| Samantha Jayne | 10/10 | 215 days | 98% |
| Kelli | 10/10 | 429 days | 74% |
| axel schulze | 8/10 | 884 days | 10% |
| Joe Culbertson | 9/10 | 915 days | 8% |
| Victorine MARIE | 1/10 | 915 days | 5% |
| Anh Phan | 8/10 | 1099 days | 2% |
| Jessica Rose | 10/10 | 1129 days | 3% |
| Alice | 9/10 | 1160 days | 3% |
| Arnold van der Linden | 5/10 | 1249 days | 1% |
| JC Oli | 10/10 | 1280 days | 2% |
| Anne Wallace | 10/10 | 1280 days | 2% |
| Karen Gething | 8/10 | 1280 days | 2% |
| Christian Cippis | 10/10 | 1311 days | 2% |
| Joseph | 10/10 | 1402 days | 2% |
| João Carvalho | 10/10 | 1555 days | 2% |
| laurent twardowski | 9/10 | 1555 days | 2% |
| Tim Pellenkoft | 8/10 | 1586 days | 1% |
| yvonne smolders | 10/10 | 1586 days | 2% |
| alc012 | 1/10 | 1586 days | 0% |
| Pieterjan Tuybens | 8/10 | 1614 days | 1% |
| Sasa Jamsek | 9/10 | 1614 days | 2% |
| Allyson Ekin | 9/10 | 1645 days | 1% |
| Alexandra Alles | 7/10 | 1645 days | 1% |
| Gillian Laing | 10/10 | 1676 days | 1% |
| Kate Brandist | 10/10 | 1676 days | 1% |
| Matt McCloskey | 7/10 | 1688 days | 0% |
| Jorg Luypaert | 9/10 | 1706 days | 1% |
| Bryn Howells | 7/10 | 1706 days | 1% |
| Sam Ye | 10/10 | 1706 days | 1% |
| Jennie Tollerton | 9/10 | 1707 days | 0% |
| Hannibal Winther | 7/10 | 1711 days | 0% |
| Carl von Horstig | 8/10 | 1720 days | 0% |
| Carly Walton | 9/10 | 1737 days | 1% |
| Ilse Haakman | 10/10 | 1767 days | 1% |
| AMIRUL AZRAI ZOHARI | 10/10 | 1767 days | 1% |
| Kennie Pritchard | 10/10 | 1767 days | 1% |
| Brent Lebeter | 9/10 | 1767 days | 1% |
| Tytti Turpeinen | 1/10 | 1767 days | 0% |
| Thomas Hill | 10/10 | 1798 days | 1% |
| Robby Thomas | 9/10 | 1798 days | 1% |
| Bach ADBA | 10/10 | 1798 days | 1% |
| Sarah Dawes | 10/10 | 1829 days | 1% |
| Kerrod Moller-Nielsen | 10/10 | 1829 days | 1% |
| Bill Grainger | 7/10 | 1890 days | 1% |
| Megan Raymond | 10/10 | 1890 days | 1% |
| Franz Russ | 10/10 | 1920 days | 1% |
| Rachel | 10/10 | 1920 days | 1% |
| Stefanie and Yvonne | 9/10 | 1940 days | 0% |
| Ashley Hatch | 3/10 | 1951 days | 0% |
| Claire Presland | 10/10 | 1951 days | 1% |
| Lynda Ky | 10/10 | 1971 days | 0% |
| David R | 10/10 | 2010 days | 1% |
| Thomas Hartley | 10/10 | 2010 days | 1% |
| Jared Campbell | 10/10 | 2010 days | 1% |
| Mike Stafford | 10/10 | 2010 days | 1% |
| Sam Bateman | 10/10 | 2010 days | 1% |
| Rebecka Ekman | 9/10 | 2010 days | 1% |
| Geoff | 9/10 | 2041 days | 1% |
| Felix | 10/10 | 2055 days | 0% |
| Sallie Gregory | 10/10 | 2071 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Travellers Autobarn experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.71% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 123 days. The Travellers Autobarn experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.83% |
| 2 | -2.33% |
| 3 | -1.50% |
| 4 | -0.67% |
| 5 | -0.17% |
| 6 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Travellers Autobarn experience has been adjusted for 169 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 166 | -1.68% |
| 167 | -1.69% |
| 168 | -1.70% |
| 169 | -1.71% |
| 170 | -1.72% |
| 171 | -1.73% |
| 172 | -1.74% |
| … | … |
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.