Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Travellers Autobarn.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Travellers Autobarn

Valid Reviews

57 Valid Reviews

The Travellers Autobarn experience has a total of 58 reviews. There are 57 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 57 valid reviews:

Rating Count Percentage
10/10 29
51%
9/10 13
23%
8/10 6
11%
7/10 5
9%
6/10 0
0%
5/10 1
2%
4/10 0
0%
3/10 1
2%
2/10 0
0%
1/10 2
4%

87.72% Average

The raw data average (mean) for all the Travellers Autobarn valid reviews is 87.72% and is based on 57 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

7 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 57 valid reviews, the experience has 7 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 7 face-to-face reviews:

Rating Count Percentage
10/10 2
29%
9/10 2
29%
8/10 1
14%
7/10 2
29%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

85.71% Average

The raw data average (mean) for all the Travellers Autobarn face-to-face reviews is 85.71% and is based on 7 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

87.76%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
axel schulze 8/10 185 days 89.85 97%
Joe Culbertson 9/10 216 days 92.61 100%
Anh Phan 8/10 400 days 70.91 76%
Jessica Rose 10/10 430 days 70.7 75%
Alice 9/10 461 days 66.32 70%
Arnold van der Linden 5/10 550 days 42.17 43%
JC Oli 10/10 581 days 46.87 49%
Anne Wallace 10/10 581 days 46.87 49%
Karen Gething 8/10 581 days 44.52 46%
Christian Cippis 10/10 612 days 41.97 43%
Joseph 10/10 703 days 29.35 29%
João Carvalho 10/10 856 days 14.05 12%
laurent twardowski 9/10 856 days 14.05 12%
Tim Pellenkoft 8/10 887 days 11.26 9%
yvonne smolders 10/10 887 days 11.86 9%
alc012 1/10 887 days 8.65 6%
Pieterjan Tuybens 8/10 915 days 9.63 7%
Sasa Jamsek 9/10 915 days 10.13 7%
Allyson Ekin 9/10 946 days 8.52 6%
Alexandra Alles 7/10 946 days 7.75 5%
Gillian Laing 10/10 977 days 7.21 4%
Kate Brandist 10/10 977 days 7.21 4%
Matt McCloskey 7/10 989 days true 6.17 3%
Jorg Luypaert 9/10 1007 days 6.23 3%
Bryn Howells 7/10 1007 days 5.67 2%
Sam Ye 10/10 1007 days 6.23 3%
Jennie Tollerton 9/10 1008 days true 6.2 3%
Hannibal Winther 7/10 1012 days true 5.54 2%
Carl von Horstig 8/10 1021 days true 5.57 2%
Carly Walton 9/10 1038 days 5.51 2%
Ilse Haakman 10/10 1068 days 5.12 2%
AMIRUL AZRAI ZOHARI 10/10 1068 days 5.12 2%
Kennie Pritchard 10/10 1068 days 5.12 2%
Brent Lebeter 9/10 1068 days 5.12 2%
Tytti Turpeinen 1/10 1068 days 3.73 0%
Thomas Hill 10/10 1099 days 4.99 2%
Robby Thomas 9/10 1099 days 4.99 2%
Bach ADBA 10/10 1099 days 4.99 2%
Sarah Dawes 10/10 1130 days 4.93 1%
Kerrod Moller-Nielsen 10/10 1130 days 4.93 1%
Bill Grainger 7/10 1191 days 4.38 1%
Megan Raymond 10/10 1191 days 4.81 1%
Franz Russ 10/10 1221 days 4.75 1%
Rachel 10/10 1221 days 4.75 1%
Stefanie and Yvonne 9/10 1241 days true 4.71 1%
Ashley Hatch 3/10 1252 days 3.61 0%
Claire Presland 10/10 1252 days 4.69 1%
Lynda Ky 10/10 1272 days true 4.65 1%
David R 10/10 1311 days 4.58 1%
Thomas Hartley 10/10 1311 days 4.58 1%
Jared Campbell 10/10 1311 days 4.58 1%
Mike Stafford 10/10 1311 days 4.58 1%
Sam Bateman 10/10 1311 days 4.58 1%
Rebecka Ekman 9/10 1311 days 4.58 1%
Geoff 9/10 1342 days 4.52 1%
Felix 10/10 1356 days true 4.49 1%
Sallie Gregory 10/10 1372 days 4.46 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Travellers Autobarn experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-4.81% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 121 days. The Travellers Autobarn experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.83%
2 -2.33%
3 -1.50%
4 -0.67%
5 -0.17%
6 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Travellers Autobarn experience has been adjusted for 168 days. Adjustments are according to the following table.

Days Adjustment
165 -1.77%
166 -1.79%
167 -1.80%
168 -1.81%
169 -1.82%
170 -1.83%
171 -1.84%

Final Ranking Score

83%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.