Ranking Score Explained
Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Travellers Autobarn.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Travellers Autobarn
Valid Reviews
61 Valid Reviews
The Travellers Autobarn experience has a total of 62 reviews. There are 61 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 61 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
52% |
| 9/10 | 13 |
|
21% |
| 8/10 | 6 |
|
10% |
| 7/10 | 5 |
|
8% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
5% |
87.05% Average
The raw data average (mean) for all the Travellers Autobarn valid reviews is 87.05% and is based on 61 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
7 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 61 valid reviews, the experience has 7 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 7 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
29% |
| 9/10 | 2 |
|
29% |
| 8/10 | 1 |
|
14% |
| 7/10 | 2 |
|
29% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.71% Average
The raw data average (mean) for all the Travellers Autobarn face-to-face reviews is 85.71% and is based on 7 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
91.88%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| joanne hollings | 10/10 | 27 days | 100% |
| Samantha Jayne | 10/10 | 58 days | 100% |
| Kelli | 10/10 | 272 days | 88% |
| axel schulze | 8/10 | 727 days | 23% |
| Joe Culbertson | 9/10 | 758 days | 21% |
| Victorine MARIE | 1/10 | 758 days | 14% |
| Anh Phan | 8/10 | 942 days | 6% |
| Jessica Rose | 10/10 | 972 days | 5% |
| Alice | 9/10 | 1003 days | 4% |
| Arnold van der Linden | 5/10 | 1092 days | 1% |
| JC Oli | 10/10 | 1123 days | 2% |
| Anne Wallace | 10/10 | 1123 days | 2% |
| Karen Gething | 8/10 | 1123 days | 2% |
| Christian Cippis | 10/10 | 1154 days | 2% |
| Joseph | 10/10 | 1245 days | 2% |
| João Carvalho | 10/10 | 1398 days | 2% |
| laurent twardowski | 9/10 | 1398 days | 2% |
| Tim Pellenkoft | 8/10 | 1429 days | 1% |
| yvonne smolders | 10/10 | 1429 days | 2% |
| alc012 | 1/10 | 1429 days | 0% |
| Pieterjan Tuybens | 8/10 | 1457 days | 1% |
| Sasa Jamsek | 9/10 | 1457 days | 2% |
| Allyson Ekin | 9/10 | 1488 days | 1% |
| Alexandra Alles | 7/10 | 1488 days | 1% |
| Gillian Laing | 10/10 | 1519 days | 1% |
| Kate Brandist | 10/10 | 1519 days | 1% |
| Matt McCloskey | 7/10 | 1531 days | 0% |
| Jorg Luypaert | 9/10 | 1549 days | 1% |
| Bryn Howells | 7/10 | 1549 days | 1% |
| Sam Ye | 10/10 | 1549 days | 1% |
| Jennie Tollerton | 9/10 | 1550 days | 0% |
| Hannibal Winther | 7/10 | 1554 days | 0% |
| Carl von Horstig | 8/10 | 1563 days | 0% |
| Carly Walton | 9/10 | 1580 days | 1% |
| Ilse Haakman | 10/10 | 1610 days | 1% |
| AMIRUL AZRAI ZOHARI | 10/10 | 1610 days | 1% |
| Kennie Pritchard | 10/10 | 1610 days | 1% |
| Brent Lebeter | 9/10 | 1610 days | 1% |
| Tytti Turpeinen | 1/10 | 1610 days | 0% |
| Thomas Hill | 10/10 | 1641 days | 1% |
| Robby Thomas | 9/10 | 1641 days | 1% |
| Bach ADBA | 10/10 | 1641 days | 1% |
| Sarah Dawes | 10/10 | 1672 days | 1% |
| Kerrod Moller-Nielsen | 10/10 | 1672 days | 1% |
| Bill Grainger | 7/10 | 1733 days | 1% |
| Megan Raymond | 10/10 | 1733 days | 1% |
| Franz Russ | 10/10 | 1763 days | 1% |
| Rachel | 10/10 | 1763 days | 1% |
| Stefanie and Yvonne | 9/10 | 1783 days | 0% |
| Ashley Hatch | 3/10 | 1794 days | 0% |
| Claire Presland | 10/10 | 1794 days | 1% |
| Lynda Ky | 10/10 | 1814 days | 0% |
| David R | 10/10 | 1853 days | 1% |
| Thomas Hartley | 10/10 | 1853 days | 1% |
| Jared Campbell | 10/10 | 1853 days | 1% |
| Mike Stafford | 10/10 | 1853 days | 1% |
| Sam Bateman | 10/10 | 1853 days | 1% |
| Rebecka Ekman | 9/10 | 1853 days | 1% |
| Geoff | 9/10 | 1884 days | 1% |
| Felix | 10/10 | 1898 days | 0% |
| Sallie Gregory | 10/10 | 1914 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Travellers Autobarn experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.58% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 49 days. The Travellers Autobarn experience has 2 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.83% |
| 2 | -2.33% |
| 3 | -1.50% |
| 4 | -0.67% |
| 5 | -0.17% |
| 6 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Travellers Autobarn experience has been adjusted for 12 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 9 | -0.19% |
| 10 | -0.21% |
| 11 | -0.23% |
| 12 | -0.25% |
| 13 | -0.27% |
| 14 | -0.29% |
| 15 | -0.31% |
| … | … |
Final Ranking Score
89%
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.