Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Hukafalls Jet Taupo.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Hukafalls Jet Taupo

Valid Reviews

79 Valid Reviews

The Hukafalls Jet Taupo experience has a total of 81 reviews. There are 79 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 79 valid reviews:

Rating Count Percentage
10/10 25
32%
9/10 20
25%
8/10 21
27%
7/10 6
8%
6/10 4
5%
5/10 1
1%
4/10 1
1%
3/10 1
1%
2/10 0
0%
1/10 0
0%

85.57% Average

The raw data average (mean) for all the Hukafalls Jet Taupo valid reviews is 85.57% and is based on 79 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

63 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 79 valid reviews, the experience has 63 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 63 face-to-face reviews:

Rating Count Percentage
10/10 17
27%
9/10 18
29%
8/10 16
25%
7/10 6
10%
6/10 4
6%
5/10 1
2%
4/10 0
0%
3/10 1
2%
2/10 0
0%
1/10 0
0%

84.76% Average

The raw data average (mean) for all the Hukafalls Jet Taupo face-to-face reviews is 84.76% and is based on 63 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

85.81%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Les Hendy 10/10 1120 days true 4.95 100%
Mauricio Daniele 9/10 1408 days true 4.39 89%
Marilyn and Steffen 8/10 1465 days true 4.06 82%
Lea Karl 5/10 1799 days true 2.93 59%
Franz Birkefeld 6/10 2066 days true 2.57 52%
Petr Dvorak 9/10 2458 days true 2.33 47%
Jes Paulsen 9/10 2531 days true 2.19 44%
Siegfried Richter 10/10 2827 days true 1.61 33%
Grahame MacKay 8/10 2838 days true 1.51 30%
Tim Clark 8/10 2845 days true 1.5 30%
Steve Neilson 10/10 2915 days true 1.44 29%
Stefanny Ling 7/10 3148 days true 0.89 18%
Kate Morgan 9/10 3171 days true 0.94 19%
Andy Johnson 9/10 3174 days true 0.93 19%
Shirley 10/10 3181 days true 0.92 19%
Belony 10/10 3198 days true 0.88 18%
Tayler Gray 8/10 3198 days true 0.84 17%
Harriet Banes 9/10 3202 days true 0.88 18%
Lynn Leitch 9/10 3204 days true 0.87 18%
Stephen Leitch 10/10 3204 days true 0.87 18%
Jane Hancock 10/10 3206 days true 0.87 18%
katiec82 10/10 3395 days 0.5 10%
thomo182 10/10 3487 days 0.32 6%
Family_Thomsen 10/10 3530 days true 0.23 5%
Gerhard Kronen 9/10 3545 days true 0.21 4%
Susiekj 10/10 3548 days 0.2 4%
B Willmore 10/10 3550 days true 0.2 4%
Mark and Natasha UK 9/10 3550 days true 0.2 4%
Alzbeta Czech 10/10 3562 days true 0.17 3%
Tanja Titze 9/10 3569 days true 0.16 3%
Caitriona Doyle 3/10 3570 days true 0.12 2%
Toni 8/10 3570 days true 0.15 3%
Arne van Schol 7/10 3572 days true 0.14 3%
Sebastian Kramer 8/10 3582 days true 0.13 3%
pedawrds 10/10 3627 days true 0.05 1%
Steven Walsh 8/10 3646 days true 0.01 0%
Holly 8/10 3699 days 0.0 0%
trvlbug 10/10 3791 days 0.0 0%
Kirsten Stewart 9/10 3821 days 0.0 0%
IRLJohnny 4/10 3852 days 0.0 0%
Debra-anne Signal 10/10 3852 days 0.0 0%
suet 9/10 3882 days true 0.0 0%
Nick 10/10 3899 days true 0.0 0%
John 10/10 3926 days true 0.0 0%
Bobby 10/10 3931 days 0.0 0%
niall stephenson 8/10 3946 days 0.0 0%
Ko 8/10 3947 days true 0.0 0%
Kelly 8/10 3948 days true 0.0 0%
Patricia 8/10 3950 days true 0.0 0%
Cindy 7/10 3996 days true 0.0 0%
Paul 9/10 3999 days true 0.0 0%
rustytrombone 8/10 4033 days 0.0 0%
Louise 9/10 4046 days true 0.0 0%
Michelle 9/10 4056 days 0.0 0%
Atsuko 8/10 4089 days true 0.0 0%
Bronagh Mcartan 7/10 4131 days true 0.0 0%
Naki_Girlz 8/10 4213 days 0.0 0%
L1z4rd 8/10 4213 days 0.0 0%
Liz Brown 10/10 4219 days 0.0 0%
Hoetnagels 8/10 4265 days true 0.0 0%
RhysP 7/10 4267 days true 0.0 0%
James Davies 10/10 4274 days true 0.0 0%
Richard Steward 10/10 4279 days true 0.0 0%
Silvia 7/10 4279 days true 0.0 0%
Stacy Gould 10/10 4283 days 0.0 0%
Sabine Feiner 9/10 4287 days true 0.0 0%
lawrence Walker 8/10 4356 days true 0.0 0%
FrankOosterwijk 8/10 4569 days true 0.0 0%
Bonnie 9/10 4592 days true 0.0 0%
Clive 9/10 4598 days true 0.0 0%
Kitsu 9/10 4606 days true 0.0 0%
Mike Shirley 8/10 4610 days true 0.0 0%
Fred Highsmith 8/10 4612 days true 0.0 0%
Roran 6/10 4629 days true 0.0 0%
Elena Babitcheva 10/10 4629 days true 0.0 0%
Mary 6/10 4633 days true 0.0 0%
Didier 6/10 4656 days true 0.0 0%
Rolf 10/10 4660 days true 0.0 0%
Nicole 9/10 4660 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hukafalls Jet Taupo experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-3.98% Adjustment

There may be an adjustment if an experience hasn't received any reviews within the last 60 days. However the Hukafalls Jet Taupo experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 199 days.

The Hukafalls Jet Taupo experience has been adjusted for 199 days. Adjustments are according to the following table.

Days Adjustment
196 -3.92%
197 -3.94%
198 -3.96%
199 -3.98%
200 -4.00%
201 -4.02%
202 -4.04%

Final Ranking Score

82%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.