Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spellbound Ltd.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
114 Valid Reviews
The Spellbound Ltd experience has a total of 120 reviews. There are 114 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 114 valid reviews:
The raw data average (mean) for all the Spellbound Ltd valid reviews is 93.42% and is based on 114 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
52 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 114 valid reviews, the experience has 52 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 52 face-to-face reviews:
The raw data average (mean) for all the Spellbound Ltd face-to-face reviews is 88.65% and is based on 52 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|beryl maehe rogers||10/10||56 days||99.5||100%|
|Carlos Madrid||9/10||56 days||99.5||100%|
|maryann de la haye||10/10||56 days||99.5||100%|
|Jean-Martial MARENNE||10/10||87 days||98.8||99%|
|Richard Taylor||10/10||115 days||97.9||98%|
|Jenny Hume||10/10||146 days||96.62||97%|
|Ollie Bigelow||10/10||207 days||93.21||94%|
|Bill Lyon||10/10||207 days||93.21||94%|
|Rob & Jan||10/10||207 days||93.21||94%|
|Tara Holmes||10/10||238 days||91.02||91%|
|Annette and Jan||10/10||238 days||91.02||91%|
|Vanesa De la haza||10/10||267 days||88.7||89%|
|Paul from Australia||10/10||390 days||75.9||76%|
|Brad, California||10/10||452 days||67.63||68%|
|Sarah Killury||10/10||479 days||63.64||64%|
|Kristin Svensson||10/10||510 days||58.78||59%|
|Javier Mimbrera||10/10||632 days||38.97||39%|
|Dave Rollison||9/10||816 days||17.33||17%|
|Judit Van lanen||9/10||894 days||13.68||13%|
|Thomas Nolwenn||7/10||942 days||10.45||10%|
|Jilly Crew||10/10||997 days||6.52||6%|
|Cj Bloomfield||10/10||1120 days||4.97||5%|
|Stephan Kirchenbaur||8/10||1177 days||5.87||5%|
|Eline Meijer||7/10||1254 days||5.74||5%|
|Ruth P||10/10||1272 days||4.76||4%|
|villemain pascale||10/10||1303 days||4.72||4%|
|Shelley Adderley||10/10||1333 days||4.67||4%|
|Niko Stange||10/10||1516 days||4.42||4%|
|Abi Fielder||10/10||1575 days||4.34||4%|
|MARYSE DUMAS||9/10||1606 days||4.3||4%|
|Karen Hale||8/10||1606 days||4.3||4%|
|Erik Hafuer||10/10||1616 days||5.14||5%|
|Bram and Laura||9/10||1638 days||5.11||5%|
|Polly Rider||9/10||1642 days||5.1||5%|
|Kyle S||10/10||1698 days||4.17||4%|
|Simon Mehlmann||10/10||1890 days||4.69||4%|
|Miriam Grund||8/10||1917 days||4.65||4%|
|Martin & Carol||10/10||2064 days||3.67||3%|
|Christine & Andrew||9/10||2155 days||3.55||3%|
|Bonnie and David Appleby||10/10||2278 days||3.38||3%|
|Rob Walker||10/10||2278 days||3.38||3%|
|Andreas Garbin||10/10||2356 days||3.93||4%|
|Fam von Hattem||9/10||2380 days||3.89||3%|
|Bodil Andersen||10/10||2383 days||3.88||3%|
|Huw Davies||9/10||2618 days||3.5||3%|
|Lisa Carey||9/10||2629 days||3.48||3%|
|Michael Touzer||9/10||2638 days||3.46||3%|
|Lucy Wilde||9/10||2646 days||3.45||3%|
|Miina Hyuonen||8/10||2654 days||3.44||3%|
|Dieter Mangold||10/10||2655 days||3.44||3%|
|Preben vil Helmsen||10/10||2655 days||3.44||3%|
|Christian Apfel||9/10||2660 days||3.43||3%|
|Elizabeth Gardner||9/10||2664 days||3.42||3%|
|Fleur & Nils||9/10||2665 days||3.42||3%|
|Willem & Lilian||9/10||2743 days||3.29||3%|
|Geoff Shutt||9/10||2947 days||2.46||2%|
|Ralph & Marloes Meyers||8/10||2977 days||2.91||2%|
|Helen Evans||7/10||2992 days||2.88||2%|
|john england||10/10||3374 days||1.88||1%|
|Mary Selfa||10/10||3398 days||2.21||2%|
|Thomas Rust||10/10||3468 days||2.1||2%|
|Marga V||10/10||3820 days||1.27||1%|
|Bryony Wilson||9/10||4088 days||1.08||1%|
|Carole Roccia||10/10||4149 days||0.98||1%|
|Valeria Barouch||10/10||4190 days||0.91||0%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spellbound Ltd experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if an experience hasn't received any reviews within the last 60 days. However the Spellbound Ltd experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 364 days.
The Spellbound Ltd experience has been adjusted for 30 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.