Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spellbound Ltd.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
102 Valid Reviews
The Spellbound Ltd experience has a total of 106 reviews. There are 102 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 102 valid reviews:
The raw data average (mean) for all the Spellbound Ltd valid reviews is 92.94% and is based on 102 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
52 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 102 valid reviews, the experience has 52 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 52 face-to-face reviews:
The raw data average (mean) for all the Spellbound Ltd face-to-face reviews is 88.65% and is based on 52 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Ollie Bigelow||10/10||12 days||99.98||100%|
|Tara Holmes||10/10||43 days||99.71||100%|
|Annette and Jan||10/10||43 days||99.71||100%|
|Vanesa De la haza||10/10||73 days||99.16||99%|
|Paul from Australia||10/10||196 days||93.91||94%|
|Brad, California||10/10||257 days||89.53||89%|
|Sarah Killury||10/10||284 days||87.22||87%|
|Kristin Svensson||10/10||315 days||84.28||84%|
|Javier Mimbrera||10/10||437 days||69.74||70%|
|Dave Rollison||9/10||621 days||40.6||40%|
|Judit Van lanen||9/10||699 days||35.82||35%|
|Thomas Nolwenn||7/10||747 days||29.03||28%|
|Jilly Crew||10/10||802 days||18.6||18%|
|Cj Bloomfield||10/10||925 days||9.58||9%|
|Stephan Kirchenbaur||8/10||982 days||8.43||8%|
|Eline Meijer||7/10||1059 days||6.25||6%|
|Ruth P||10/10||1077 days||5.05||4%|
|villemain pascale||10/10||1108 days||4.98||4%|
|Shelley Adderley||10/10||1138 days||4.94||4%|
|Niko Stange||10/10||1321 days||4.69||4%|
|Abi Fielder||10/10||1380 days||4.61||4%|
|MARYSE DUMAS||9/10||1411 days||4.57||4%|
|Karen Hale||8/10||1411 days||4.57||4%|
|Erik Hafuer||10/10||1421 days||5.46||5%|
|Bram and Laura||9/10||1443 days||5.43||5%|
|Polly Rider||9/10||1447 days||5.42||5%|
|Kyle S||10/10||1503 days||4.44||4%|
|Simon Mehlmann||10/10||1695 days||5.01||4%|
|Miriam Grund||8/10||1722 days||4.97||4%|
|Martin & Carol||10/10||1869 days||3.94||3%|
|Christine & Andrew||9/10||1961 days||3.81||3%|
|Bonnie and David Appleby||10/10||2083 days||3.65||3%|
|Rob Walker||10/10||2083 days||3.65||3%|
|Andreas Garbin||10/10||2161 days||4.25||4%|
|Fam von Hattem||9/10||2185 days||4.21||3%|
|Bodil Andersen||10/10||2188 days||4.2||3%|
|Huw Davies||9/10||2423 days||3.82||3%|
|Lisa Carey||9/10||2434 days||3.8||3%|
|Michael Touzer||9/10||2443 days||3.78||3%|
|Lucy Wilde||9/10||2451 days||3.77||3%|
|Miina Hyuonen||8/10||2459 days||3.76||3%|
|Dieter Mangold||10/10||2460 days||3.76||3%|
|Preben vil Helmsen||10/10||2460 days||3.76||3%|
|Christian Apfel||9/10||2465 days||3.75||3%|
|Elizabeth Gardner||9/10||2469 days||3.74||3%|
|Fleur & Nils||9/10||2470 days||3.74||3%|
|Willem & Lilian||9/10||2548 days||3.61||3%|
|Geoff Shutt||9/10||2753 days||2.73||2%|
|Ralph & Marloes Meyers||8/10||2782 days||3.23||2%|
|Helen Evans||7/10||2797 days||3.2||2%|
|john england||10/10||3179 days||2.15||1%|
|Mary Selfa||10/10||3203 days||2.53||2%|
|Thomas Rust||10/10||3273 days||2.42||2%|
|Marga V||10/10||3625 days||1.53||1%|
|Bryony Wilson||9/10||3893 days||1.4||1%|
|Carole Roccia||10/10||3954 days||1.3||1%|
|Valeria Barouch||10/10||3995 days||1.23||0%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spellbound Ltd experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if an experience hasn't received any reviews within the last 60 days. However the Spellbound Ltd experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 364 days.
The Spellbound Ltd experience has been adjusted for 7 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.