Very disappointed with the experience I had here.

When the vehicle was dropped off, everything listed on the WOF sheet had already been completed and the vehicle was running perfectly fine. It only went back in for a recheck, where the remaining items were simply headlight adjustment and confirming that an axle seal was not leaking.

We had arranged with Steve, the WOF inspector/workshop supervisor, to collect the vehicle on Sunday around 10–11am, even though the shop was closed. This had been approved beforehand. However, when we arrived to collect it, nobody was there and we were told everyone was around an hour away from the workshop. Nobody was willing to come back and open up for us, and we ended up waiting until around 4pm before the vehicle could finally be collected.

When I got the vehicle back, it was in worse condition than before. The headlights were worse, the brakes felt worse, the headlights had been unplugged, around half a tank of fuel had been used, and the vehicle now pulls hard to the left when taking your hands off the steering wheel — something it never did beforehand.

The communication and professionalism throughout the situation was extremely poor. I was contacted through an employee’s Snapchat account, called a liar, and told that work had never been completed. The agreed work was not carried out, and other people were unnecessarily involved in what should have been a straightforward matter between a WOF inspector and a customer.

Overall, a very frustrating and unprofessional experience.

Reviewed 15 days ago