G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Riverjet NZ.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Riverjet NZ
Valid Reviews
65 Valid Reviews
The Riverjet NZ experience has a total of 66 reviews. There are 65 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 65 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 54 |
|
83% |
| 9/10 | 9 |
|
14% |
| 8/10 | 2 |
|
3% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
98.00% Average
The raw data average (mean) for all the Riverjet NZ valid reviews is 98.00% and is based on 65 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
9 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 65 valid reviews, the experience has 9 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 9 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
22% |
| 9/10 | 6 |
|
67% |
| 8/10 | 1 |
|
11% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.11% Average
The raw data average (mean) for all the Riverjet NZ face-to-face reviews is 91.11% and is based on 9 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.46%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stefan Zink | 10/10 | 3203 days | 70% |
| Mark Rosenberg | 10/10 | 3382 days | 84% |
| Josef Biller | 9/10 | 3590 days | 45% |
| Peter Bateman | 10/10 | 3595 days | 66% |
| Richard | 10/10 | 3626 days | 63% |
| Anna Herd | 10/10 | 3718 days | 55% |
| Rhonda McKinney | 10/10 | 3840 days | 45% |
| Dan Vaughan | 8/10 | 3960 days | 34% |
| Aida Azlan | 10/10 | 3991 days | 32% |
| Lisa Aitken | 10/10 | 4083 days | 24% |
| Joel Burken | 10/10 | 4205 days | 13% |
| Laina Black | 9/10 | 4296 days | 3% |
| Ricky White | 9/10 | 4296 days | 3% |
| Rob Van Proemeren | 10/10 | 4325 days | 3% |
| Phil & Tanya Thompson | 10/10 | 4356 days | 0% |
| Karrie Stephens | 10/10 | 4356 days | 0% |
| Jen Unsworth | 10/10 | 4387 days | 42% |
| Yumiko Kawano | 10/10 | 4417 days | 42% |
| Sabbsilein | 10/10 | 4448 days | 42% |
| PeterCollins | 10/10 | 4631 days | 42% |
| Bonnie and David Appleby | 9/10 | 4662 days | 42% |
| Rebecca | 10/10 | 4662 days | 42% |
| Cassandra Rakei | 10/10 | 4662 days | 42% |
| Courtney Quintrell | 9/10 | 4669 days | 29% |
| Katie Quantrell | 9/10 | 4690 days | 42% |
| johannesivarsson | 10/10 | 4721 days | 42% |
| jess | 10/10 | 4813 days | 42% |
| BrendaC | 10/10 | 4813 days | 42% |
| Jenn | 10/10 | 4813 days | 42% |
| kirstyrose | 10/10 | 4813 days | 42% |
| Sophie13 | 10/10 | 4935 days | 42% |
| pbau | 10/10 | 4966 days | 42% |
| TheHoon | 10/10 | 4996 days | 42% |
| Lisa Carey | 9/10 | 5013 days | 29% |
| dbr | 10/10 | 5027 days | 42% |
| Asha | 10/10 | 5087 days | 42% |
| shezabear | 10/10 | 5118 days | 42% |
| rach_taylor | 10/10 | 5148 days | 42% |
| lindahealey | 10/10 | 5148 days | 42% |
| someone | 10/10 | 5301 days | 42% |
| lisabraden | 10/10 | 5362 days | 42% |
| T Chapman | 9/10 | 5416 days | 29% |
| Lynnie | 9/10 | 5421 days | 42% |
| smegs | 10/10 | 5452 days | 42% |
| saramaria | 10/10 | 5513 days | 42% |
| adfc416 | 10/10 | 5513 days | 42% |
| UlsterOgre | 10/10 | 5513 days | 42% |
| Fred | 10/10 | 5605 days | 42% |
| fayz | 10/10 | 5636 days | 42% |
| sheppy99 | 10/10 | 5636 days | 42% |
| fdrspins | 10/10 | 5697 days | 42% |
| beans44 | 10/10 | 5786 days | 42% |
| Sue Pond | 10/10 | 6001 days | 42% |
| Di Christie | 10/10 | 6031 days | 42% |
| Towtz | 10/10 | 6062 days | 42% |
| ozpete | 10/10 | 6117 days | 42% |
| vanessa hateley | 10/10 | 6129 days | 42% |
| etb | 10/10 | 6141 days | 42% |
| Philip | 8/10 | 6141 days | 28% |
| emma weir | 10/10 | 6149 days | 42% |
| stuart and sue barnetson | 10/10 | 6343 days | 42% |
| Guilfords | 10/10 | 6344 days | 42% |
| Peter Lonsdale | 10/10 | 6457 days | 42% |
| Mie Toft Pedersen | 10/10 | 6488 days | 29% |
| Amanda McCaig | 10/10 | 6488 days | 42% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Riverjet NZ experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Riverjet NZ experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Riverjet NZ experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
0.49% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
95%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.