Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Riverjet NZ.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Riverjet NZ

Valid Reviews

65 Valid Reviews

The Riverjet NZ experience has a total of 66 reviews. There are 65 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 65 valid reviews:

Rating Count Percentage
10/10 54
83%
9/10 9
14%
8/10 2
3%
7/10 0
0%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

98.00% Average

The raw data average (mean) for all the Riverjet NZ valid reviews is 98.00% and is based on 65 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

9 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 65 valid reviews, the experience has 9 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 9 face-to-face reviews:

Rating Count Percentage
10/10 2
22%
9/10 6
67%
8/10 1
11%
7/10 0
0%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

91.11% Average

The raw data average (mean) for all the Riverjet NZ face-to-face reviews is 91.11% and is based on 9 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

97.51%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Stefan Zink 10/10 1307 days true 4.59 100%
Mark Rosenberg 10/10 1486 days 4.23 92%
Josef Biller 9/10 1694 days true 3.83 83%
Peter Bateman 10/10 1699 days 3.82 83%
Richard 10/10 1730 days 3.76 82%
Anna Herd 10/10 1822 days 3.58 78%
Rhonda McKinney 10/10 1944 days 3.34 73%
Dan Vaughan 8/10 2064 days 2.95 64%
Aida Azlan 10/10 2095 days 3.04 66%
Lisa Aitken 10/10 2187 days 2.86 62%
Joel Burken 10/10 2309 days 2.62 57%
Laina Black 9/10 2400 days true 2.45 53%
Ricky White 9/10 2400 days true 2.45 53%
Rob Van Proemeren 10/10 2429 days 2.39 52%
Phil & Tanya Thompson 10/10 2460 days 2.33 51%
Karrie Stephens 10/10 2460 days 2.33 51%
Jen Unsworth 10/10 2491 days 2.27 49%
Yumiko Kawano 10/10 2521 days 2.21 48%
Sabbsilein 10/10 2552 days 2.15 47%
PeterCollins 10/10 2735 days 1.79 39%
Bonnie and David Appleby 9/10 2766 days 1.73 38%
Rebecca 10/10 2766 days 1.73 38%
Cassandra Rakei 10/10 2766 days 1.73 38%
Courtney Quintrell 9/10 2773 days true 1.72 37%
Katie Quantrell 9/10 2794 days 1.68 37%
johannesivarsson 10/10 2825 days 1.61 35%
jess 10/10 2917 days 1.43 31%
BrendaC 10/10 2917 days 1.43 31%
Jenn 10/10 2917 days 1.43 31%
kirstyrose 10/10 2917 days 1.43 31%
Sophie13 10/10 3039 days 1.2 26%
pbau 10/10 3070 days 1.14 25%
TheHoon 10/10 3100 days 1.08 23%
Lisa Carey 9/10 3117 days true 1.04 23%
dbr 10/10 3131 days 1.02 22%
Asha 10/10 3191 days 0.9 20%
shezabear 10/10 3222 days 0.84 18%
rach_taylor 10/10 3252 days 0.78 17%
lindahealey 10/10 3252 days 0.78 17%
someone 10/10 3405 days 0.48 10%
lisabraden 10/10 3466 days 0.36 8%
T Chapman 9/10 3520 days true 0.25 6%
Lynnie 9/10 3525 days 0.24 5%
smegs 10/10 3556 days 0.18 4%
saramaria 10/10 3617 days 0.06 1%
adfc416 10/10 3617 days 0.06 1%
UlsterOgre 10/10 3617 days 0.06 1%
Fred 10/10 3709 days 0.0 0%
fayz 10/10 3740 days 0.0 0%
sheppy99 10/10 3740 days 0.0 0%
fdrspins 10/10 3801 days 0.0 0%
beans44 10/10 3890 days 0.0 0%
Sue Pond 10/10 4105 days 0.0 0%
Di Christie 10/10 4135 days 0.0 0%
Towtz 10/10 4166 days 0.0 0%
ozpete 10/10 4221 days 0.0 0%
vanessa hateley 10/10 4233 days 0.0 0%
etb 10/10 4244 days 0.0 0%
Philip 8/10 4245 days true 0.0 0%
emma weir 10/10 4253 days 0.0 0%
stuart and sue barnetson 10/10 4447 days 0.0 0%
Guilfords 10/10 4448 days 0.0 0%
Peter Lonsdale 10/10 4561 days 0.0 0%
Mie Toft Pedersen 10/10 4592 days true 0.0 0%
Amanda McCaig 10/10 4592 days 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Riverjet NZ experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-3.18% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 70 days. However the Riverjet NZ experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Riverjet NZ experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -3.14%
198 -3.15%
199 -3.17%
200 -3.18%
201 -3.20%
202 -3.22%
203 -3.23%

Final Ranking Score

94%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.