Ranking Score Explained
G'day there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Riverjet NZ.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Riverjet NZ
Valid Reviews
65 Valid Reviews
The Riverjet NZ experience has a total of 66 reviews. There are 65 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 65 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 54 |
|
83% |
| 9/10 | 9 |
|
14% |
| 8/10 | 2 |
|
3% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
98.00% Average
The raw data average (mean) for all the Riverjet NZ valid reviews is 98.00% and is based on 65 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
9 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 65 valid reviews, the experience has 9 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 9 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
22% |
| 9/10 | 6 |
|
67% |
| 8/10 | 1 |
|
11% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.11% Average
The raw data average (mean) for all the Riverjet NZ face-to-face reviews is 91.11% and is based on 9 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.26%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stefan Zink | 10/10 | 1956 days | 68% |
| Mark Rosenberg | 10/10 | 2135 days | 89% |
| Josef Biller | 9/10 | 2343 days | 52% |
| Peter Bateman | 10/10 | 2348 days | 76% |
| Richard | 10/10 | 2379 days | 74% |
| Anna Herd | 10/10 | 2471 days | 68% |
| Rhonda McKinney | 10/10 | 2593 days | 60% |
| Dan Vaughan | 8/10 | 2713 days | 50% |
| Aida Azlan | 10/10 | 2744 days | 51% |
| Lisa Aitken | 10/10 | 2836 days | 45% |
| Joel Burken | 10/10 | 2958 days | 38% |
| Laina Black | 9/10 | 3049 days | 21% |
| Ricky White | 9/10 | 3049 days | 21% |
| Rob Van Proemeren | 10/10 | 3078 days | 30% |
| Phil & Tanya Thompson | 10/10 | 3109 days | 28% |
| Karrie Stephens | 10/10 | 3109 days | 28% |
| Jen Unsworth | 10/10 | 3140 days | 26% |
| Yumiko Kawano | 10/10 | 3170 days | 25% |
| Sabbsilein | 10/10 | 3201 days | 23% |
| PeterCollins | 10/10 | 3384 days | 11% |
| Bonnie and David Appleby | 9/10 | 3415 days | 9% |
| Rebecca | 10/10 | 3415 days | 9% |
| Cassandra Rakei | 10/10 | 3415 days | 9% |
| Courtney Quintrell | 9/10 | 3422 days | 5% |
| Katie Quantrell | 9/10 | 3443 days | 8% |
| johannesivarsson | 10/10 | 3474 days | 6% |
| jess | 10/10 | 3566 days | 0% |
| BrendaC | 10/10 | 3566 days | 0% |
| Jenn | 10/10 | 3566 days | 0% |
| kirstyrose | 10/10 | 3566 days | 0% |
| Sophie13 | 10/10 | 3688 days | 27% |
| pbau | 10/10 | 3719 days | 27% |
| TheHoon | 10/10 | 3749 days | 27% |
| Lisa Carey | 9/10 | 3766 days | 17% |
| dbr | 10/10 | 3780 days | 27% |
| Asha | 10/10 | 3840 days | 27% |
| shezabear | 10/10 | 3871 days | 27% |
| rach_taylor | 10/10 | 3901 days | 27% |
| lindahealey | 10/10 | 3901 days | 27% |
| someone | 10/10 | 4054 days | 27% |
| lisabraden | 10/10 | 4115 days | 27% |
| T Chapman | 9/10 | 4169 days | 17% |
| Lynnie | 9/10 | 4174 days | 27% |
| smegs | 10/10 | 4205 days | 27% |
| saramaria | 10/10 | 4266 days | 27% |
| adfc416 | 10/10 | 4266 days | 27% |
| UlsterOgre | 10/10 | 4266 days | 27% |
| Fred | 10/10 | 4358 days | 27% |
| fayz | 10/10 | 4389 days | 27% |
| sheppy99 | 10/10 | 4389 days | 27% |
| fdrspins | 10/10 | 4450 days | 27% |
| beans44 | 10/10 | 4539 days | 27% |
| Sue Pond | 10/10 | 4754 days | 27% |
| Di Christie | 10/10 | 4784 days | 27% |
| Towtz | 10/10 | 4815 days | 27% |
| ozpete | 10/10 | 4870 days | 27% |
| vanessa hateley | 10/10 | 4882 days | 27% |
| etb | 10/10 | 4894 days | 27% |
| Philip | 8/10 | 4894 days | 15% |
| emma weir | 10/10 | 4902 days | 27% |
| stuart and sue barnetson | 10/10 | 5096 days | 27% |
| Guilfords | 10/10 | 5097 days | 27% |
| Peter Lonsdale | 10/10 | 5210 days | 27% |
| Mie Toft Pedersen | 10/10 | 5241 days | 17% |
| Amanda McCaig | 10/10 | 5241 days | 27% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Riverjet NZ experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.01% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 124 days. However the Riverjet NZ experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Riverjet NZ experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -1.98% |
| 198 | -1.99% |
| 199 | -2.00% |
| 200 | -2.01% |
| 201 | -2.02% |
| 202 | -2.03% |
| 203 | -2.04% |
| … | … |
Final Ranking Score
96%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.