Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Rainbow Springs Nature Park.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Rainbow Springs Nature Park

Valid Reviews

64 Valid Reviews

The Rainbow Springs Nature Park experience has a total of 65 reviews. There are 64 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 64 valid reviews:

Rating Count Percentage
10/10 18
28%
9/10 19
30%
8/10 11
17%
7/10 7
11%
6/10 3
5%
5/10 4
6%
4/10 1
2%
3/10 0
0%
2/10 1
2%
1/10 0
0%

83.13% Average

The raw data average (mean) for all the Rainbow Springs Nature Park valid reviews is 83.13% and is based on 64 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

50 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 64 valid reviews, the experience has 50 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 50 face-to-face reviews:

Rating Count Percentage
10/10 11
22%
9/10 15
30%
8/10 10
20%
7/10 7
14%
6/10 3
6%
5/10 3
6%
4/10 1
2%
3/10 0
0%
2/10 0
0%
1/10 0
0%

82.20% Average

The raw data average (mean) for all the Rainbow Springs Nature Park face-to-face reviews is 82.20% and is based on 50 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

82.69%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Claudia Hobbs 10/10 1272 days true 4.65 100%
Felix Holm 8/10 2022 days true 3.03 65%
Lagarde 5/10 2283 days true 2.17 47%
Stefanie 8/10 2284 days true 2.54 55%
Zuzana Holubova 10/10 2287 days true 2.67 57%
Terry Seaman 2/10 2344 days 1.92 41%
Annie 9/10 3058 days true 1.16 25%
Sebastian Rossbach 9/10 3058 days true 1.16 25%
Mickey 8/10 3058 days true 1.1 24%
Cynthia 10/10 3058 days true 1.16 25%
Rene 8/10 3058 days true 1.1 24%
Christina 10/10 3061 days true 1.15 25%
Fabienne Indergand 10/10 3141 days true 1.0 21%
Christina 7/10 3154 days true 0.88 19%
Phill2517 8/10 3351 days 0.56 12%
Jon_and_Family 10/10 3381 days 0.53 11%
Leanne Shepherd 7/10 3404 days true 0.44 9%
Pat_65 9/10 3412 days 0.47 10%
Cheryl 9/10 3430 days true 0.43 9%
Dennis & Claudia 9/10 3432 days true 0.43 9%
Barry 9/10 3433 days true 0.42 9%
Robin Schomburg 10/10 3437 days true 0.42 9%
Silke Seemann 10/10 3768 days true 0.0 0%
Brent S 9/10 3771 days true 0.0 0%
Roger Trusedale 10/10 3787 days true 0.0 0%
Lynn Tichauer 10/10 3788 days true 0.0 0%
Tanja Haring 8/10 3790 days true 0.0 0%
Martÿn Steenvoorden 9/10 3797 days true 0.0 0%
Stephen 9/10 3801 days true 0.0 0%
Bram-Jan M 5/10 3804 days true 0.0 0%
Beute Hjel 4/10 3821 days true 0.0 0%
stephenst 8/10 3851 days true 0.0 0%
timgr 8/10 3852 days true 0.0 0%
Cyriel Schacken 8/10 3877 days true 0.0 0%
bdevries 9/10 3878 days true 0.0 0%
eowyn2k 9/10 3897 days 0.0 0%
trvlbug 10/10 4020 days 0.0 0%
monniere 6/10 4021 days true 0.0 0%
TrevorK 9/10 4144 days true 0.0 0%
SarahK 10/10 4144 days true 0.0 0%
MartinG 9/10 4144 days true 0.0 0%
PellucoFrance 9/10 4145 days true 0.0 0%
James 7/10 4160 days true 0.0 0%
Sharleen Stewart 10/10 4163 days 0.0 0%
RubenD 7/10 4170 days true 0.0 0%
Henk 9/10 4176 days true 0.0 0%
straw64 5/10 4201 days 0.0 0%
Maud 6/10 4216 days true 0.0 0%
Spyfox 10/10 4218 days 0.0 0%
nsmith 10/10 4263 days 0.0 0%
NORTZ 9/10 4273 days 0.0 0%
Clare 9/10 4278 days true 0.0 0%
S D 9/10 4325 days 0.0 0%
fgregory 10/10 4374 days 0.0 0%
Naoko 7/10 4477 days true 0.0 0%
Lena1 10/10 4511 days 0.0 0%
Atara 10/10 4522 days true 0.0 0%
Jenny Hulsebosch 6/10 4539 days true 0.0 0%
Jo 9/10 4553 days true 0.0 0%
Seldam 7/10 4559 days true 0.0 0%
Kevin 8/10 4596 days true 0.0 0%
John 5/10 4829 days true 0.0 0%
andrew julie 7/10 4835 days true 0.0 0%
Cohen 8/10 4837 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rainbow Springs Nature Park experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-2.03% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 123 days. However the Rainbow Springs Nature Park experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Rainbow Springs Nature Park experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -1.99%
198 -2.00%
199 -2.02%
200 -2.03%
201 -2.04%
202 -2.05%
203 -2.06%

Final Ranking Score

81%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.