G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for National Kiwi Hatchery.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
National Kiwi Hatchery
Valid Reviews
64 Valid Reviews
The National Kiwi Hatchery experience has a total of 66 reviews. There are 64 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 64 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 18 |
|
28% |
| 9/10 | 19 |
|
30% |
| 8/10 | 11 |
|
17% |
| 7/10 | 7 |
|
11% |
| 6/10 | 3 |
|
5% |
| 5/10 | 4 |
|
6% |
| 4/10 | 1 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
83.13% Average
The raw data average (mean) for all the National Kiwi Hatchery valid reviews is 83.13% and is based on 64 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
50 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 64 valid reviews, the experience has 50 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 50 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 11 |
|
22% |
| 9/10 | 15 |
|
30% |
| 8/10 | 10 |
|
20% |
| 7/10 | 7 |
|
14% |
| 6/10 | 3 |
|
6% |
| 5/10 | 3 |
|
6% |
| 4/10 | 1 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.20% Average
The raw data average (mean) for all the National Kiwi Hatchery face-to-face reviews is 82.20% and is based on 50 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.70%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Claudia Hobbs | 10/10 | 3264 days | 100% |
| Felix Holm | 8/10 | 4014 days | 31% |
| Lagarde | 5/10 | 4275 days | 5% |
| Stefanie | 8/10 | 4276 days | 7% |
| Zuzana Holubova | 10/10 | 4279 days | 7% |
| Terry Seaman | 2/10 | 4336 days | 0% |
| Annie | 9/10 | 5050 days | 44% |
| Sebastian Rossbach | 9/10 | 5050 days | 44% |
| Mickey | 8/10 | 5050 days | 44% |
| Cynthia | 10/10 | 5050 days | 45% |
| Rene | 8/10 | 5050 days | 44% |
| Christina | 10/10 | 5053 days | 45% |
| Fabienne Indergand | 10/10 | 5133 days | 45% |
| Christina | 7/10 | 5146 days | 42% |
| Phill2517 | 8/10 | 5343 days | 44% |
| Jon_and_Family | 10/10 | 5373 days | 45% |
| Leanne Shepherd | 7/10 | 5396 days | 42% |
| Pat_65 | 9/10 | 5404 days | 44% |
| Cheryl | 9/10 | 5422 days | 44% |
| Dennis & Claudia | 9/10 | 5424 days | 44% |
| Barry | 9/10 | 5425 days | 44% |
| Robin Schomburg | 10/10 | 5429 days | 45% |
| Silke Seemann | 10/10 | 5760 days | 45% |
| Brent S | 9/10 | 5763 days | 44% |
| Roger Trusedale | 10/10 | 5779 days | 45% |
| Lynn Tichauer | 10/10 | 5780 days | 45% |
| Tanja Haring | 8/10 | 5782 days | 44% |
| Martÿn Steenvoorden | 9/10 | 5789 days | 44% |
| Stephen | 9/10 | 5793 days | 44% |
| Bram-Jan M | 5/10 | 5796 days | 34% |
| Beute Hjel | 4/10 | 5813 days | 29% |
| stephenst | 8/10 | 5843 days | 44% |
| timgr | 8/10 | 5844 days | 44% |
| Cyriel Schacken | 8/10 | 5869 days | 44% |
| bdevries | 9/10 | 5870 days | 44% |
| eowyn2k | 9/10 | 5889 days | 44% |
| trvlbug | 10/10 | 6012 days | 45% |
| monniere | 6/10 | 6013 days | 38% |
| TrevorK | 9/10 | 6136 days | 44% |
| SarahK | 10/10 | 6136 days | 45% |
| MartinG | 9/10 | 6136 days | 44% |
| PellucoFrance | 9/10 | 6137 days | 44% |
| James | 7/10 | 6152 days | 42% |
| Sharleen Stewart | 10/10 | 6155 days | 45% |
| RubenD | 7/10 | 6162 days | 42% |
| Henk | 9/10 | 6168 days | 44% |
| straw64 | 5/10 | 6193 days | 34% |
| Maud | 6/10 | 6208 days | 38% |
| Spyfox | 10/10 | 6210 days | 45% |
| nsmith | 10/10 | 6255 days | 45% |
| NORTZ | 9/10 | 6265 days | 44% |
| Clare | 9/10 | 6269 days | 44% |
| S D | 9/10 | 6317 days | 44% |
| fgregory | 10/10 | 6366 days | 45% |
| Naoko | 7/10 | 6469 days | 42% |
| Lena1 | 10/10 | 6503 days | 45% |
| Atara | 10/10 | 6514 days | 45% |
| Jenny Hulsebosch | 6/10 | 6531 days | 38% |
| Jo | 9/10 | 6545 days | 44% |
| Seldam | 7/10 | 6551 days | 42% |
| Kevin | 8/10 | 6588 days | 44% |
| John | 5/10 | 6821 days | 34% |
| andrew julie | 7/10 | 6827 days | 42% |
| Cohen | 8/10 | 6829 days | 44% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The National Kiwi Hatchery experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the National Kiwi Hatchery experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The National Kiwi Hatchery experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
2.57% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.