Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Rentals
Valid Reviews
103 Valid Reviews
The Jucy Rentals experience has a total of 108 reviews. There are 103 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 103 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
12% |
| 9/10 | 17 |
|
17% |
| 8/10 | 24 |
|
23% |
| 7/10 | 10 |
|
10% |
| 6/10 | 5 |
|
5% |
| 5/10 | 5 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 4 |
|
4% |
| 2/10 | 2 |
|
2% |
| 1/10 | 22 |
|
21% |
61.75% Average
The raw data average (mean) for all the Jucy Rentals valid reviews is 61.75% and is based on 103 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
48 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 103 valid reviews, the experience has 48 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 48 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
4% |
| 9/10 | 10 |
|
21% |
| 8/10 | 19 |
|
40% |
| 7/10 | 9 |
|
19% |
| 6/10 | 3 |
|
6% |
| 5/10 | 4 |
|
8% |
| 4/10 | 1 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.46% Average
The raw data average (mean) for all the Jucy Rentals face-to-face reviews is 76.46% and is based on 48 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
59.35%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Maribel Delahaye | 1/10 | 307 days | 61% |
| Mizzy | 9/10 | 796 days | 100% |
| Landon | 1/10 | 1222 days | 16% |
| Rebecca Johnson | 1/10 | 1526 days | 6% |
| Brewdab Shing | 3/10 | 2013 days | 4% |
| Don’t hire Jucy | 1/10 | 2196 days | 3% |
| Fernanda | 1/10 | 2471 days | 2% |
| Graham Abbott | 1/10 | 2499 days | 2% |
| Gonzalo | 1/10 | 2530 days | 2% |
| Alicia Leong | 8/10 | 2561 days | 5% |
| lee tin diong | 8/10 | 2652 days | 5% |
| Chris Webb | 1/10 | 2744 days | 2% |
| Jithin | 10/10 | 2775 days | 5% |
| Emily | 1/10 | 2864 days | 2% |
| Rachel Doody | 1/10 | 3170 days | 1% |
| Joseph Liu | 3/10 | 3170 days | 2% |
| dudewtf | 1/10 | 3201 days | 1% |
| Meg Perry | 1/10 | 3201 days | 1% |
| Barbara Hirsch | 9/10 | 3247 days | 3% |
| Lucille Laurent | 6/10 | 3252 days | 3% |
| Nanna Overbeck | 7/10 | 3289 days | 3% |
| HAFEZ AMRI SANUSI | 8/10 | 3291 days | 3% |
| Nirmal Singh | 1/10 | 3291 days | 1% |
| Lauren Stephenson | 1/10 | 3291 days | 1% |
| Evan Lloyd | 9/10 | 3318 days | 3% |
| Im K | 6/10 | 3321 days | 3% |
| Thomas Ouin-Lagarde | 1/10 | 3382 days | 1% |
| Charlie Murray | 4/10 | 3444 days | 2% |
| Glenn Berry | 1/10 | 3474 days | 1% |
| Kelley Bollinger | 1/10 | 3505 days | 1% |
| Ulli | 9/10 | 3600 days | 2% |
| Simon Striegel | 9/10 | 3603 days | 2% |
| Toni Gabby | 8/10 | 3621 days | 2% |
| Lucio Maggioli | 1/10 | 3657 days | 1% |
| Philipp Schauerbeck | 8/10 | 3661 days | 2% |
| Theodorou Konstantina | 8/10 | 3662 days | 2% |
| JamesBond | 1/10 | 3748 days | 1% |
| Willy Wayne | 1/10 | 3932 days | 0% |
| Damaris Mayer | 4/10 | 3971 days | 1% |
| Sophia Kadel | 10/10 | 3977 days | 1% |
| Bart Hanssen | 7/10 | 4000 days | 1% |
| Cora and Franzi | 8/10 | 4013 days | 1% |
| Aaron V | 9/10 | 4052 days | 1% |
| Ashley Bucklin | 1/10 | 4083 days | 0% |
| nzkiwi | 6/10 | 4083 days | 1% |
| isabel Zander | 8/10 | 4265 days | 0% |
| Calvin Becker | 9/10 | 4265 days | 0% |
| Leonie Moeller | 6/10 | 4275 days | 0% |
| Jonas Foerch | 9/10 | 4297 days | 0% |
| Lena Wacker | 9/10 | 4308 days | 0% |
| Jacqueline Skelton | 5/10 | 4387 days | 1% |
| Fleur Douglas | 10/10 | 4417 days | 1% |
| Priyanka C | 2/10 | 4448 days | 1% |
| Elleynara | 2/10 | 4540 days | 1% |
| Memain | 8/10 | 4628 days | 1% |
| Lieven De Vlaminck | 10/10 | 4661 days | 1% |
| Neele & Philipp | 7/10 | 4672 days | 1% |
| Katharina Littlemann | 9/10 | 4674 days | 1% |
| Gerard van de Ven | 5/10 | 4757 days | 1% |
| Harald Prinz | 8/10 | 4763 days | 1% |
| Martin & Dee Bellarby | 9/10 | 5037 days | 1% |
| Andreas Kofod-Hansen | 8/10 | 5041 days | 1% |
| R Straathof | 8/10 | 5043 days | 1% |
| Frank Waskikowski | 7/10 | 5050 days | 1% |
| Lindblom | 5/10 | 5053 days | 1% |
| Christina Murphy | 7/10 | 5350 days | 1% |
| Stephane Lebel | 8/10 | 5366 days | 1% |
| Lillian van Wegen | 7/10 | 5381 days | 1% |
| Estel la Prado | 5/10 | 5387 days | 1% |
| Chris | 9/10 | 5387 days | 1% |
| Courtney Wood | 8/10 | 5391 days | 1% |
| Carolin Moberg | 7/10 | 5398 days | 1% |
| Philipp Rau | 8/10 | 5412 days | 1% |
| Ellen Thompson | 8/10 | 5416 days | 1% |
| Ryan Tull | 8/10 | 5416 days | 1% |
| KiwiJames | 9/10 | 5513 days | 1% |
| Aldon Tipuna | 10/10 | 5513 days | 1% |
| SJNZ | 10/10 | 5513 days | 1% |
| russmill | 10/10 | 5513 days | 1% |
| Molly | 9/10 | 5544 days | 1% |
| maggie Webster | 8/10 | 5744 days | 1% |
| Luisa | 6/10 | 5759 days | 1% |
| Paul | 7/10 | 5782 days | 1% |
| marck22 | 10/10 | 5786 days | 1% |
| Hugh deLautour | 9/10 | 5786 days | 1% |
| Camenzind | 5/10 | 5806 days | 1% |
| Transworld | 9/10 | 5817 days | 1% |
| Lima | 10/10 | 5817 days | 1% |
| pinkfrogchick | 3/10 | 5817 days | 1% |
| ranker_25 | 1/10 | 5817 days | 0% |
| pappito | 10/10 | 5817 days | 1% |
| tclark | 8/10 | 5817 days | 1% |
| puddleo | 3/10 | 5817 days | 1% |
| afs199 | 8/10 | 5817 days | 1% |
| Simon Johns | 10/10 | 5817 days | 1% |
| Moondyne | 9/10 | 5848 days | 1% |
| clarrie | 10/10 | 5848 days | 1% |
| LucyPoland | 8/10 | 6113 days | 1% |
| Anneleen | 7/10 | 6123 days | 1% |
| Joosten | 8/10 | 6123 days | 1% |
| Maud | 8/10 | 6197 days | 1% |
| mike brett | 7/10 | 6227 days | 1% |
| Emma Dolk | 8/10 | 6508 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.07% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Jucy Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
20.19% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
72%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.