Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Rentals
Valid Reviews
104 Valid Reviews
The Jucy Rentals experience has a total of 109 reviews. There are 104 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 104 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
12% |
| 9/10 | 17 |
|
16% |
| 8/10 | 24 |
|
23% |
| 7/10 | 10 |
|
10% |
| 6/10 | 5 |
|
5% |
| 5/10 | 5 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 4 |
|
4% |
| 2/10 | 3 |
|
3% |
| 1/10 | 22 |
|
21% |
61.35% Average
The raw data average (mean) for all the Jucy Rentals valid reviews is 61.35% and is based on 104 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
48 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 104 valid reviews, the experience has 48 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 48 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
4% |
| 9/10 | 10 |
|
21% |
| 8/10 | 19 |
|
40% |
| 7/10 | 9 |
|
19% |
| 6/10 | 3 |
|
6% |
| 5/10 | 4 |
|
8% |
| 4/10 | 1 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.46% Average
The raw data average (mean) for all the Jucy Rentals face-to-face reviews is 76.46% and is based on 48 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
50.82%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Effff Yu | 2/10 | 212 days | 100% |
| Maribel Delahaye | 1/10 | 605 days | 72% |
| Mizzy | 9/10 | 1094 days | 79% |
| Landon | 1/10 | 1520 days | 9% |
| Rebecca Johnson | 1/10 | 1824 days | 4% |
| Brewdab Shing | 3/10 | 2311 days | 5% |
| Don’t hire Jucy | 1/10 | 2494 days | 3% |
| Fernanda | 1/10 | 2769 days | 3% |
| Graham Abbott | 1/10 | 2797 days | 3% |
| Gonzalo | 1/10 | 2828 days | 3% |
| Alicia Leong | 8/10 | 2859 days | 6% |
| lee tin diong | 8/10 | 2950 days | 6% |
| Chris Webb | 1/10 | 3042 days | 2% |
| Jithin | 10/10 | 3073 days | 6% |
| Emily | 1/10 | 3162 days | 2% |
| Rachel Doody | 1/10 | 3468 days | 2% |
| Joseph Liu | 3/10 | 3468 days | 2% |
| dudewtf | 1/10 | 3499 days | 1% |
| Meg Perry | 1/10 | 3499 days | 1% |
| Barbara Hirsch | 9/10 | 3545 days | 4% |
| Lucille Laurent | 6/10 | 3550 days | 3% |
| Nanna Overbeck | 7/10 | 3587 days | 3% |
| HAFEZ AMRI SANUSI | 8/10 | 3589 days | 3% |
| Nirmal Singh | 1/10 | 3589 days | 1% |
| Lauren Stephenson | 1/10 | 3589 days | 1% |
| Evan Lloyd | 9/10 | 3616 days | 3% |
| Im K | 6/10 | 3619 days | 3% |
| Thomas Ouin-Lagarde | 1/10 | 3680 days | 1% |
| Charlie Murray | 4/10 | 3742 days | 2% |
| Glenn Berry | 1/10 | 3772 days | 1% |
| Kelley Bollinger | 1/10 | 3803 days | 1% |
| Ulli | 9/10 | 3898 days | 2% |
| Simon Striegel | 9/10 | 3901 days | 2% |
| Toni Gabby | 8/10 | 3919 days | 2% |
| Lucio Maggioli | 1/10 | 3955 days | 1% |
| Philipp Schauerbeck | 8/10 | 3959 days | 2% |
| Theodorou Konstantina | 8/10 | 3960 days | 2% |
| JamesBond | 1/10 | 4046 days | 0% |
| Willy Wayne | 1/10 | 4230 days | 0% |
| Damaris Mayer | 4/10 | 4269 days | 0% |
| Sophia Kadel | 10/10 | 4275 days | 0% |
| Bart Hanssen | 7/10 | 4298 days | 0% |
| Cora and Franzi | 8/10 | 4311 days | 0% |
| Aaron V | 9/10 | 4350 days | 0% |
| Ashley Bucklin | 1/10 | 4381 days | 1% |
| nzkiwi | 6/10 | 4381 days | 2% |
| isabel Zander | 8/10 | 4563 days | 2% |
| Calvin Becker | 9/10 | 4563 days | 2% |
| Leonie Moeller | 6/10 | 4573 days | 2% |
| Jonas Foerch | 9/10 | 4595 days | 2% |
| Lena Wacker | 9/10 | 4606 days | 2% |
| Jacqueline Skelton | 5/10 | 4685 days | 2% |
| Fleur Douglas | 10/10 | 4715 days | 2% |
| Priyanka C | 2/10 | 4746 days | 1% |
| Elleynara | 2/10 | 4838 days | 1% |
| Memain | 8/10 | 4926 days | 2% |
| Lieven De Vlaminck | 10/10 | 4959 days | 2% |
| Neele & Philipp | 7/10 | 4970 days | 2% |
| Katharina Littlemann | 9/10 | 4972 days | 2% |
| Gerard van de Ven | 5/10 | 5055 days | 2% |
| Harald Prinz | 8/10 | 5061 days | 2% |
| Martin & Dee Bellarby | 9/10 | 5335 days | 2% |
| Andreas Kofod-Hansen | 8/10 | 5339 days | 2% |
| R Straathof | 8/10 | 5341 days | 2% |
| Frank Waskikowski | 7/10 | 5348 days | 2% |
| Lindblom | 5/10 | 5351 days | 2% |
| Christina Murphy | 7/10 | 5648 days | 2% |
| Stephane Lebel | 8/10 | 5664 days | 2% |
| Lillian van Wegen | 7/10 | 5679 days | 2% |
| Estel la Prado | 5/10 | 5685 days | 2% |
| Chris | 9/10 | 5685 days | 2% |
| Courtney Wood | 8/10 | 5689 days | 2% |
| Carolin Moberg | 7/10 | 5696 days | 2% |
| Philipp Rau | 8/10 | 5710 days | 2% |
| Ellen Thompson | 8/10 | 5714 days | 2% |
| Ryan Tull | 8/10 | 5714 days | 2% |
| KiwiJames | 9/10 | 5811 days | 2% |
| Aldon Tipuna | 10/10 | 5811 days | 2% |
| SJNZ | 10/10 | 5811 days | 2% |
| russmill | 10/10 | 5811 days | 2% |
| Molly | 9/10 | 5842 days | 2% |
| maggie Webster | 8/10 | 6042 days | 2% |
| Luisa | 6/10 | 6057 days | 2% |
| Paul | 7/10 | 6080 days | 2% |
| marck22 | 10/10 | 6084 days | 2% |
| Hugh deLautour | 9/10 | 6084 days | 2% |
| Camenzind | 5/10 | 6104 days | 2% |
| Transworld | 9/10 | 6115 days | 2% |
| Lima | 10/10 | 6115 days | 2% |
| pinkfrogchick | 3/10 | 6115 days | 1% |
| ranker_25 | 1/10 | 6115 days | 1% |
| pappito | 10/10 | 6115 days | 2% |
| tclark | 8/10 | 6115 days | 2% |
| puddleo | 3/10 | 6115 days | 1% |
| afs199 | 8/10 | 6115 days | 2% |
| Simon Johns | 10/10 | 6115 days | 2% |
| Moondyne | 9/10 | 6146 days | 2% |
| clarrie | 10/10 | 6146 days | 2% |
| LucyPoland | 8/10 | 6411 days | 2% |
| Anneleen | 7/10 | 6421 days | 2% |
| Joosten | 8/10 | 6421 days | 2% |
| Maud | 8/10 | 6495 days | 2% |
| mike brett | 7/10 | 6525 days | 2% |
| Emma Dolk | 8/10 | 6806 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.94% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 68 days. The Jucy Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Rentals experience has been adjusted for 182 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 179 | -2.89% |
| 180 | -2.91% |
| 181 | -2.92% |
| 182 | -2.94% |
| 183 | -2.95% |
| 184 | -2.97% |
| 185 | -2.99% |
| … | … |
Balancing Adjustment
25.84% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
71%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.