Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Rentals
Valid Reviews
104 Valid Reviews
The Jucy Rentals experience has a total of 109 reviews. There are 104 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 104 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
12% |
| 9/10 | 17 |
|
16% |
| 8/10 | 24 |
|
23% |
| 7/10 | 10 |
|
10% |
| 6/10 | 5 |
|
5% |
| 5/10 | 5 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 4 |
|
4% |
| 2/10 | 3 |
|
3% |
| 1/10 | 22 |
|
21% |
61.35% Average
The raw data average (mean) for all the Jucy Rentals valid reviews is 61.35% and is based on 104 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
48 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 104 valid reviews, the experience has 48 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 48 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
4% |
| 9/10 | 10 |
|
21% |
| 8/10 | 19 |
|
40% |
| 7/10 | 9 |
|
19% |
| 6/10 | 3 |
|
6% |
| 5/10 | 4 |
|
8% |
| 4/10 | 1 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.46% Average
The raw data average (mean) for all the Jucy Rentals face-to-face reviews is 76.46% and is based on 48 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
52.14%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Effff Yu | 2/10 | 51 days | 91% |
| Maribel Delahaye | 1/10 | 444 days | 72% |
| Mizzy | 9/10 | 933 days | 100% |
| Landon | 1/10 | 1359 days | 14% |
| Rebecca Johnson | 1/10 | 1663 days | 5% |
| Brewdab Shing | 3/10 | 2150 days | 5% |
| Don’t hire Jucy | 1/10 | 2333 days | 3% |
| Fernanda | 1/10 | 2608 days | 3% |
| Graham Abbott | 1/10 | 2636 days | 3% |
| Gonzalo | 1/10 | 2667 days | 2% |
| Alicia Leong | 8/10 | 2698 days | 6% |
| lee tin diong | 8/10 | 2789 days | 6% |
| Chris Webb | 1/10 | 2881 days | 2% |
| Jithin | 10/10 | 2912 days | 6% |
| Emily | 1/10 | 3001 days | 2% |
| Rachel Doody | 1/10 | 3307 days | 1% |
| Joseph Liu | 3/10 | 3307 days | 2% |
| dudewtf | 1/10 | 3338 days | 1% |
| Meg Perry | 1/10 | 3338 days | 1% |
| Barbara Hirsch | 9/10 | 3384 days | 4% |
| Lucille Laurent | 6/10 | 3389 days | 3% |
| Nanna Overbeck | 7/10 | 3426 days | 3% |
| HAFEZ AMRI SANUSI | 8/10 | 3428 days | 3% |
| Nirmal Singh | 1/10 | 3428 days | 1% |
| Lauren Stephenson | 1/10 | 3428 days | 1% |
| Evan Lloyd | 9/10 | 3455 days | 3% |
| Im K | 6/10 | 3458 days | 3% |
| Thomas Ouin-Lagarde | 1/10 | 3519 days | 1% |
| Charlie Murray | 4/10 | 3581 days | 2% |
| Glenn Berry | 1/10 | 3611 days | 1% |
| Kelley Bollinger | 1/10 | 3642 days | 1% |
| Ulli | 9/10 | 3737 days | 2% |
| Simon Striegel | 9/10 | 3740 days | 2% |
| Toni Gabby | 8/10 | 3758 days | 2% |
| Lucio Maggioli | 1/10 | 3794 days | 1% |
| Philipp Schauerbeck | 8/10 | 3798 days | 2% |
| Theodorou Konstantina | 8/10 | 3799 days | 2% |
| JamesBond | 1/10 | 3885 days | 1% |
| Willy Wayne | 1/10 | 4069 days | 0% |
| Damaris Mayer | 4/10 | 4108 days | 0% |
| Sophia Kadel | 10/10 | 4114 days | 1% |
| Bart Hanssen | 7/10 | 4137 days | 1% |
| Cora and Franzi | 8/10 | 4150 days | 1% |
| Aaron V | 9/10 | 4189 days | 0% |
| Ashley Bucklin | 1/10 | 4220 days | 0% |
| nzkiwi | 6/10 | 4220 days | 0% |
| isabel Zander | 8/10 | 4402 days | 2% |
| Calvin Becker | 9/10 | 4402 days | 2% |
| Leonie Moeller | 6/10 | 4412 days | 1% |
| Jonas Foerch | 9/10 | 4434 days | 2% |
| Lena Wacker | 9/10 | 4445 days | 2% |
| Jacqueline Skelton | 5/10 | 4524 days | 1% |
| Fleur Douglas | 10/10 | 4554 days | 2% |
| Priyanka C | 2/10 | 4585 days | 1% |
| Elleynara | 2/10 | 4677 days | 1% |
| Memain | 8/10 | 4765 days | 2% |
| Lieven De Vlaminck | 10/10 | 4798 days | 2% |
| Neele & Philipp | 7/10 | 4809 days | 2% |
| Katharina Littlemann | 9/10 | 4811 days | 2% |
| Gerard van de Ven | 5/10 | 4894 days | 1% |
| Harald Prinz | 8/10 | 4900 days | 2% |
| Martin & Dee Bellarby | 9/10 | 5174 days | 2% |
| Andreas Kofod-Hansen | 8/10 | 5178 days | 2% |
| R Straathof | 8/10 | 5180 days | 2% |
| Frank Waskikowski | 7/10 | 5187 days | 2% |
| Lindblom | 5/10 | 5190 days | 1% |
| Christina Murphy | 7/10 | 5487 days | 2% |
| Stephane Lebel | 8/10 | 5503 days | 2% |
| Lillian van Wegen | 7/10 | 5518 days | 2% |
| Estel la Prado | 5/10 | 5524 days | 1% |
| Chris | 9/10 | 5524 days | 2% |
| Courtney Wood | 8/10 | 5528 days | 2% |
| Carolin Moberg | 7/10 | 5535 days | 2% |
| Philipp Rau | 8/10 | 5549 days | 2% |
| Ellen Thompson | 8/10 | 5553 days | 2% |
| Ryan Tull | 8/10 | 5553 days | 2% |
| KiwiJames | 9/10 | 5650 days | 2% |
| Aldon Tipuna | 10/10 | 5650 days | 2% |
| SJNZ | 10/10 | 5650 days | 2% |
| russmill | 10/10 | 5650 days | 2% |
| Molly | 9/10 | 5681 days | 2% |
| maggie Webster | 8/10 | 5881 days | 2% |
| Luisa | 6/10 | 5896 days | 1% |
| Paul | 7/10 | 5919 days | 2% |
| marck22 | 10/10 | 5923 days | 2% |
| Hugh deLautour | 9/10 | 5923 days | 2% |
| Camenzind | 5/10 | 5943 days | 1% |
| Transworld | 9/10 | 5954 days | 2% |
| Lima | 10/10 | 5954 days | 2% |
| pinkfrogchick | 3/10 | 5954 days | 1% |
| ranker_25 | 1/10 | 5954 days | 1% |
| pappito | 10/10 | 5954 days | 2% |
| tclark | 8/10 | 5954 days | 2% |
| puddleo | 3/10 | 5954 days | 1% |
| afs199 | 8/10 | 5954 days | 2% |
| Simon Johns | 10/10 | 5954 days | 2% |
| Moondyne | 9/10 | 5985 days | 2% |
| clarrie | 10/10 | 5985 days | 2% |
| LucyPoland | 8/10 | 6250 days | 2% |
| Anneleen | 7/10 | 6259 days | 2% |
| Joosten | 8/10 | 6260 days | 2% |
| Maud | 8/10 | 6333 days | 2% |
| mike brett | 7/10 | 6364 days | 2% |
| Emma Dolk | 8/10 | 6645 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.98% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 70 days. The Jucy Rentals experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Rentals experience has been adjusted for 21 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 18 | -0.30% |
| 19 | -0.32% |
| 20 | -0.33% |
| 21 | -0.35% |
| 22 | -0.37% |
| 23 | -0.38% |
| 24 | -0.40% |
| … | … |
Balancing Adjustment
22.64% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
72%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.