Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Rentals
Valid Reviews
104 Valid Reviews
The Jucy Rentals experience has a total of 109 reviews. There are 104 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 104 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
12% |
| 9/10 | 17 |
|
16% |
| 8/10 | 24 |
|
23% |
| 7/10 | 10 |
|
10% |
| 6/10 | 5 |
|
5% |
| 5/10 | 5 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 4 |
|
4% |
| 2/10 | 3 |
|
3% |
| 1/10 | 22 |
|
21% |
61.35% Average
The raw data average (mean) for all the Jucy Rentals valid reviews is 61.35% and is based on 104 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
48 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 104 valid reviews, the experience has 48 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 48 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
4% |
| 9/10 | 10 |
|
21% |
| 8/10 | 19 |
|
40% |
| 7/10 | 9 |
|
19% |
| 6/10 | 3 |
|
6% |
| 5/10 | 4 |
|
8% |
| 4/10 | 1 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.46% Average
The raw data average (mean) for all the Jucy Rentals face-to-face reviews is 76.46% and is based on 48 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
50.72%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Effff Yu | 2/10 | 253 days | 100% |
| Maribel Delahaye | 1/10 | 646 days | 70% |
| Mizzy | 9/10 | 1135 days | 73% |
| Landon | 1/10 | 1561 days | 8% |
| Rebecca Johnson | 1/10 | 1865 days | 4% |
| Brewdab Shing | 3/10 | 2352 days | 5% |
| Don’t hire Jucy | 1/10 | 2535 days | 3% |
| Fernanda | 1/10 | 2810 days | 3% |
| Graham Abbott | 1/10 | 2838 days | 3% |
| Gonzalo | 1/10 | 2869 days | 3% |
| Alicia Leong | 8/10 | 2900 days | 6% |
| lee tin diong | 8/10 | 2990 days | 6% |
| Chris Webb | 1/10 | 3083 days | 2% |
| Jithin | 10/10 | 3114 days | 6% |
| Emily | 1/10 | 3203 days | 2% |
| Rachel Doody | 1/10 | 3508 days | 1% |
| Joseph Liu | 3/10 | 3508 days | 2% |
| dudewtf | 1/10 | 3539 days | 1% |
| Meg Perry | 1/10 | 3539 days | 1% |
| Barbara Hirsch | 9/10 | 3586 days | 3% |
| Lucille Laurent | 6/10 | 3591 days | 3% |
| Nanna Overbeck | 7/10 | 3628 days | 3% |
| HAFEZ AMRI SANUSI | 8/10 | 3629 days | 3% |
| Nirmal Singh | 1/10 | 3629 days | 1% |
| Lauren Stephenson | 1/10 | 3629 days | 1% |
| Evan Lloyd | 9/10 | 3657 days | 3% |
| Im K | 6/10 | 3659 days | 3% |
| Thomas Ouin-Lagarde | 1/10 | 3720 days | 1% |
| Charlie Murray | 4/10 | 3782 days | 2% |
| Glenn Berry | 1/10 | 3812 days | 1% |
| Kelley Bollinger | 1/10 | 3843 days | 1% |
| Ulli | 9/10 | 3939 days | 2% |
| Simon Striegel | 9/10 | 3942 days | 2% |
| Toni Gabby | 8/10 | 3960 days | 2% |
| Lucio Maggioli | 1/10 | 3995 days | 1% |
| Philipp Schauerbeck | 8/10 | 4000 days | 2% |
| Theodorou Konstantina | 8/10 | 4001 days | 2% |
| JamesBond | 1/10 | 4086 days | 0% |
| Willy Wayne | 1/10 | 4270 days | 0% |
| Damaris Mayer | 4/10 | 4310 days | 0% |
| Sophia Kadel | 10/10 | 4316 days | 0% |
| Bart Hanssen | 7/10 | 4339 days | 0% |
| Cora and Franzi | 8/10 | 4352 days | 0% |
| Aaron V | 9/10 | 4390 days | 2% |
| Ashley Bucklin | 1/10 | 4421 days | 1% |
| nzkiwi | 6/10 | 4421 days | 2% |
| isabel Zander | 8/10 | 4604 days | 2% |
| Calvin Becker | 9/10 | 4604 days | 2% |
| Leonie Moeller | 6/10 | 4614 days | 2% |
| Jonas Foerch | 9/10 | 4636 days | 2% |
| Lena Wacker | 9/10 | 4647 days | 2% |
| Jacqueline Skelton | 5/10 | 4726 days | 2% |
| Fleur Douglas | 10/10 | 4756 days | 2% |
| Priyanka C | 2/10 | 4787 days | 1% |
| Elleynara | 2/10 | 4879 days | 1% |
| Memain | 8/10 | 4967 days | 2% |
| Lieven De Vlaminck | 10/10 | 5000 days | 2% |
| Neele & Philipp | 7/10 | 5011 days | 2% |
| Katharina Littlemann | 9/10 | 5013 days | 2% |
| Gerard van de Ven | 5/10 | 5096 days | 2% |
| Harald Prinz | 8/10 | 5102 days | 2% |
| Martin & Dee Bellarby | 9/10 | 5376 days | 2% |
| Andreas Kofod-Hansen | 8/10 | 5380 days | 2% |
| R Straathof | 8/10 | 5382 days | 2% |
| Frank Waskikowski | 7/10 | 5389 days | 2% |
| Lindblom | 5/10 | 5392 days | 2% |
| Christina Murphy | 7/10 | 5689 days | 2% |
| Stephane Lebel | 8/10 | 5705 days | 2% |
| Lillian van Wegen | 7/10 | 5720 days | 2% |
| Estel la Prado | 5/10 | 5726 days | 2% |
| Chris | 9/10 | 5726 days | 2% |
| Courtney Wood | 8/10 | 5730 days | 2% |
| Carolin Moberg | 7/10 | 5737 days | 2% |
| Philipp Rau | 8/10 | 5751 days | 2% |
| Ellen Thompson | 8/10 | 5755 days | 2% |
| Ryan Tull | 8/10 | 5755 days | 2% |
| KiwiJames | 9/10 | 5852 days | 2% |
| Aldon Tipuna | 10/10 | 5852 days | 2% |
| SJNZ | 10/10 | 5852 days | 2% |
| russmill | 10/10 | 5852 days | 2% |
| Molly | 9/10 | 5883 days | 2% |
| maggie Webster | 8/10 | 6083 days | 2% |
| Luisa | 6/10 | 6098 days | 2% |
| Paul | 7/10 | 6121 days | 2% |
| marck22 | 10/10 | 6125 days | 2% |
| Hugh deLautour | 9/10 | 6125 days | 2% |
| Camenzind | 5/10 | 6145 days | 2% |
| Transworld | 9/10 | 6156 days | 2% |
| Lima | 10/10 | 6156 days | 2% |
| pinkfrogchick | 3/10 | 6156 days | 1% |
| ranker_25 | 1/10 | 6156 days | 1% |
| pappito | 10/10 | 6156 days | 2% |
| tclark | 8/10 | 6156 days | 2% |
| puddleo | 3/10 | 6156 days | 1% |
| afs199 | 8/10 | 6156 days | 2% |
| Simon Johns | 10/10 | 6156 days | 2% |
| Moondyne | 9/10 | 6187 days | 2% |
| clarrie | 10/10 | 6187 days | 2% |
| LucyPoland | 8/10 | 6452 days | 2% |
| Anneleen | 7/10 | 6461 days | 2% |
| Joosten | 8/10 | 6461 days | 2% |
| Maud | 8/10 | 6535 days | 2% |
| mike brett | 7/10 | 6566 days | 2% |
| Emma Dolk | 8/10 | 6847 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.95% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 47 days. The Jucy Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.89% |
| 198 | -3.91% |
| 199 | -3.93% |
| 200 | -3.95% |
| 201 | -3.97% |
| 202 | -3.99% |
| 203 | -4.01% |
| … | … |
Balancing Adjustment
26.63% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
70%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.