G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Rentals
Valid Reviews
104 Valid Reviews
The Jucy Rentals experience has a total of 109 reviews. There are 104 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 104 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
12% |
| 9/10 | 17 |
|
16% |
| 8/10 | 24 |
|
23% |
| 7/10 | 10 |
|
10% |
| 6/10 | 5 |
|
5% |
| 5/10 | 5 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 4 |
|
4% |
| 2/10 | 3 |
|
3% |
| 1/10 | 22 |
|
21% |
61.35% Average
The raw data average (mean) for all the Jucy Rentals valid reviews is 61.35% and is based on 104 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
48 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 104 valid reviews, the experience has 48 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 48 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
4% |
| 9/10 | 10 |
|
21% |
| 8/10 | 19 |
|
40% |
| 7/10 | 9 |
|
19% |
| 6/10 | 3 |
|
6% |
| 5/10 | 4 |
|
8% |
| 4/10 | 1 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.46% Average
The raw data average (mean) for all the Jucy Rentals face-to-face reviews is 76.46% and is based on 48 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
50.67%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Effff Yu | 2/10 | 232 days | 100% |
| Maribel Delahaye | 1/10 | 625 days | 71% |
| Mizzy | 9/10 | 1114 days | 76% |
| Landon | 1/10 | 1540 days | 9% |
| Rebecca Johnson | 1/10 | 1844 days | 5% |
| Brewdab Shing | 3/10 | 2331 days | 5% |
| Don’t hire Jucy | 1/10 | 2514 days | 3% |
| Fernanda | 1/10 | 2789 days | 3% |
| Graham Abbott | 1/10 | 2817 days | 3% |
| Gonzalo | 1/10 | 2848 days | 3% |
| Alicia Leong | 8/10 | 2879 days | 6% |
| lee tin diong | 8/10 | 2970 days | 6% |
| Chris Webb | 1/10 | 3062 days | 2% |
| Jithin | 10/10 | 3093 days | 6% |
| Emily | 1/10 | 3182 days | 2% |
| Rachel Doody | 1/10 | 3488 days | 2% |
| Joseph Liu | 3/10 | 3488 days | 2% |
| dudewtf | 1/10 | 3519 days | 2% |
| Meg Perry | 1/10 | 3519 days | 2% |
| Barbara Hirsch | 9/10 | 3565 days | 4% |
| Lucille Laurent | 6/10 | 3570 days | 3% |
| Nanna Overbeck | 7/10 | 3607 days | 3% |
| HAFEZ AMRI SANUSI | 8/10 | 3609 days | 3% |
| Nirmal Singh | 1/10 | 3609 days | 1% |
| Lauren Stephenson | 1/10 | 3609 days | 1% |
| Evan Lloyd | 9/10 | 3636 days | 3% |
| Im K | 6/10 | 3639 days | 3% |
| Thomas Ouin-Lagarde | 1/10 | 3700 days | 1% |
| Charlie Murray | 4/10 | 3762 days | 2% |
| Glenn Berry | 1/10 | 3792 days | 1% |
| Kelley Bollinger | 1/10 | 3823 days | 1% |
| Ulli | 9/10 | 3918 days | 2% |
| Simon Striegel | 9/10 | 3921 days | 2% |
| Toni Gabby | 8/10 | 3939 days | 2% |
| Lucio Maggioli | 1/10 | 3975 days | 1% |
| Philipp Schauerbeck | 8/10 | 3979 days | 2% |
| Theodorou Konstantina | 8/10 | 3980 days | 2% |
| JamesBond | 1/10 | 4066 days | 1% |
| Willy Wayne | 1/10 | 4250 days | 0% |
| Damaris Mayer | 4/10 | 4289 days | 0% |
| Sophia Kadel | 10/10 | 4295 days | 0% |
| Bart Hanssen | 7/10 | 4318 days | 0% |
| Cora and Franzi | 8/10 | 4331 days | 0% |
| Aaron V | 9/10 | 4370 days | 0% |
| Ashley Bucklin | 1/10 | 4401 days | 1% |
| nzkiwi | 6/10 | 4401 days | 2% |
| isabel Zander | 8/10 | 4583 days | 2% |
| Calvin Becker | 9/10 | 4583 days | 2% |
| Leonie Moeller | 6/10 | 4593 days | 2% |
| Jonas Foerch | 9/10 | 4615 days | 2% |
| Lena Wacker | 9/10 | 4626 days | 2% |
| Jacqueline Skelton | 5/10 | 4705 days | 2% |
| Fleur Douglas | 10/10 | 4735 days | 2% |
| Priyanka C | 2/10 | 4766 days | 1% |
| Elleynara | 2/10 | 4858 days | 1% |
| Memain | 8/10 | 4946 days | 2% |
| Lieven De Vlaminck | 10/10 | 4979 days | 2% |
| Neele & Philipp | 7/10 | 4990 days | 2% |
| Katharina Littlemann | 9/10 | 4992 days | 2% |
| Gerard van de Ven | 5/10 | 5075 days | 2% |
| Harald Prinz | 8/10 | 5081 days | 2% |
| Martin & Dee Bellarby | 9/10 | 5355 days | 2% |
| Andreas Kofod-Hansen | 8/10 | 5359 days | 2% |
| R Straathof | 8/10 | 5361 days | 2% |
| Frank Waskikowski | 7/10 | 5368 days | 2% |
| Lindblom | 5/10 | 5371 days | 2% |
| Christina Murphy | 7/10 | 5668 days | 2% |
| Stephane Lebel | 8/10 | 5684 days | 2% |
| Lillian van Wegen | 7/10 | 5699 days | 2% |
| Estel la Prado | 5/10 | 5705 days | 2% |
| Chris | 9/10 | 5705 days | 2% |
| Courtney Wood | 8/10 | 5709 days | 2% |
| Carolin Moberg | 7/10 | 5716 days | 2% |
| Philipp Rau | 8/10 | 5730 days | 2% |
| Ellen Thompson | 8/10 | 5734 days | 2% |
| Ryan Tull | 8/10 | 5734 days | 2% |
| KiwiJames | 9/10 | 5831 days | 2% |
| Aldon Tipuna | 10/10 | 5831 days | 2% |
| SJNZ | 10/10 | 5831 days | 2% |
| russmill | 10/10 | 5831 days | 2% |
| Molly | 9/10 | 5862 days | 2% |
| maggie Webster | 8/10 | 6062 days | 2% |
| Luisa | 6/10 | 6077 days | 2% |
| Paul | 7/10 | 6100 days | 2% |
| marck22 | 10/10 | 6104 days | 2% |
| Hugh deLautour | 9/10 | 6104 days | 2% |
| Camenzind | 5/10 | 6124 days | 2% |
| Transworld | 9/10 | 6135 days | 2% |
| Lima | 10/10 | 6135 days | 2% |
| pinkfrogchick | 3/10 | 6135 days | 1% |
| ranker_25 | 1/10 | 6135 days | 1% |
| pappito | 10/10 | 6135 days | 2% |
| tclark | 8/10 | 6135 days | 2% |
| puddleo | 3/10 | 6135 days | 1% |
| afs199 | 8/10 | 6135 days | 2% |
| Simon Johns | 10/10 | 6135 days | 2% |
| Moondyne | 9/10 | 6166 days | 2% |
| clarrie | 10/10 | 6166 days | 2% |
| LucyPoland | 8/10 | 6431 days | 2% |
| Anneleen | 7/10 | 6441 days | 2% |
| Joosten | 8/10 | 6441 days | 2% |
| Maud | 8/10 | 6515 days | 2% |
| mike brett | 7/10 | 6545 days | 2% |
| Emma Dolk | 8/10 | 6826 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.64% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 57 days. The Jucy Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.59% |
| 198 | -3.60% |
| 199 | -3.62% |
| 200 | -3.64% |
| 201 | -3.66% |
| 202 | -3.68% |
| 203 | -3.70% |
| … | … |
Balancing Adjustment
26.45% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
71%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.