Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Rentals
Valid Reviews
104 Valid Reviews
The Jucy Rentals experience has a total of 109 reviews. There are 104 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 104 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
12% |
| 9/10 | 17 |
|
16% |
| 8/10 | 24 |
|
23% |
| 7/10 | 10 |
|
10% |
| 6/10 | 5 |
|
5% |
| 5/10 | 5 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 4 |
|
4% |
| 2/10 | 3 |
|
3% |
| 1/10 | 22 |
|
21% |
61.35% Average
The raw data average (mean) for all the Jucy Rentals valid reviews is 61.35% and is based on 104 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
48 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 104 valid reviews, the experience has 48 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 48 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
4% |
| 9/10 | 10 |
|
21% |
| 8/10 | 19 |
|
40% |
| 7/10 | 9 |
|
19% |
| 6/10 | 3 |
|
6% |
| 5/10 | 4 |
|
8% |
| 4/10 | 1 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.46% Average
The raw data average (mean) for all the Jucy Rentals face-to-face reviews is 76.46% and is based on 48 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
51.81%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Effff Yu | 2/10 | 91 days | 99% |
| Maribel Delahaye | 1/10 | 484 days | 76% |
| Mizzy | 9/10 | 973 days | 100% |
| Landon | 1/10 | 1399 days | 13% |
| Rebecca Johnson | 1/10 | 1703 days | 5% |
| Brewdab Shing | 3/10 | 2190 days | 5% |
| Don’t hire Jucy | 1/10 | 2373 days | 3% |
| Fernanda | 1/10 | 2648 days | 3% |
| Graham Abbott | 1/10 | 2676 days | 3% |
| Gonzalo | 1/10 | 2707 days | 3% |
| Alicia Leong | 8/10 | 2738 days | 7% |
| lee tin diong | 8/10 | 2829 days | 6% |
| Chris Webb | 1/10 | 2921 days | 2% |
| Jithin | 10/10 | 2952 days | 6% |
| Emily | 1/10 | 3041 days | 2% |
| Rachel Doody | 1/10 | 3347 days | 2% |
| Joseph Liu | 3/10 | 3347 days | 2% |
| dudewtf | 1/10 | 3378 days | 2% |
| Meg Perry | 1/10 | 3378 days | 2% |
| Barbara Hirsch | 9/10 | 3424 days | 4% |
| Lucille Laurent | 6/10 | 3429 days | 3% |
| Nanna Overbeck | 7/10 | 3466 days | 3% |
| HAFEZ AMRI SANUSI | 8/10 | 3468 days | 4% |
| Nirmal Singh | 1/10 | 3468 days | 1% |
| Lauren Stephenson | 1/10 | 3468 days | 1% |
| Evan Lloyd | 9/10 | 3495 days | 4% |
| Im K | 6/10 | 3498 days | 3% |
| Thomas Ouin-Lagarde | 1/10 | 3559 days | 1% |
| Charlie Murray | 4/10 | 3621 days | 2% |
| Glenn Berry | 1/10 | 3651 days | 1% |
| Kelley Bollinger | 1/10 | 3682 days | 1% |
| Ulli | 9/10 | 3777 days | 2% |
| Simon Striegel | 9/10 | 3780 days | 2% |
| Toni Gabby | 8/10 | 3798 days | 2% |
| Lucio Maggioli | 1/10 | 3834 days | 1% |
| Philipp Schauerbeck | 8/10 | 3838 days | 2% |
| Theodorou Konstantina | 8/10 | 3839 days | 2% |
| JamesBond | 1/10 | 3925 days | 1% |
| Willy Wayne | 1/10 | 4109 days | 0% |
| Damaris Mayer | 4/10 | 4148 days | 0% |
| Sophia Kadel | 10/10 | 4154 days | 1% |
| Bart Hanssen | 7/10 | 4177 days | 1% |
| Cora and Franzi | 8/10 | 4190 days | 1% |
| Aaron V | 9/10 | 4229 days | 0% |
| Ashley Bucklin | 1/10 | 4260 days | 0% |
| nzkiwi | 6/10 | 4260 days | 0% |
| isabel Zander | 8/10 | 4442 days | 2% |
| Calvin Becker | 9/10 | 4442 days | 2% |
| Leonie Moeller | 6/10 | 4452 days | 2% |
| Jonas Foerch | 9/10 | 4474 days | 2% |
| Lena Wacker | 9/10 | 4485 days | 2% |
| Jacqueline Skelton | 5/10 | 4564 days | 1% |
| Fleur Douglas | 10/10 | 4594 days | 2% |
| Priyanka C | 2/10 | 4625 days | 1% |
| Elleynara | 2/10 | 4717 days | 1% |
| Memain | 8/10 | 4805 days | 2% |
| Lieven De Vlaminck | 10/10 | 4838 days | 2% |
| Neele & Philipp | 7/10 | 4849 days | 2% |
| Katharina Littlemann | 9/10 | 4851 days | 2% |
| Gerard van de Ven | 5/10 | 4934 days | 1% |
| Harald Prinz | 8/10 | 4940 days | 2% |
| Martin & Dee Bellarby | 9/10 | 5214 days | 2% |
| Andreas Kofod-Hansen | 8/10 | 5218 days | 2% |
| R Straathof | 8/10 | 5220 days | 2% |
| Frank Waskikowski | 7/10 | 5227 days | 2% |
| Lindblom | 5/10 | 5230 days | 1% |
| Christina Murphy | 7/10 | 5527 days | 2% |
| Stephane Lebel | 8/10 | 5543 days | 2% |
| Lillian van Wegen | 7/10 | 5558 days | 2% |
| Estel la Prado | 5/10 | 5564 days | 1% |
| Chris | 9/10 | 5564 days | 2% |
| Courtney Wood | 8/10 | 5568 days | 2% |
| Carolin Moberg | 7/10 | 5575 days | 2% |
| Philipp Rau | 8/10 | 5589 days | 2% |
| Ellen Thompson | 8/10 | 5593 days | 2% |
| Ryan Tull | 8/10 | 5593 days | 2% |
| KiwiJames | 9/10 | 5690 days | 2% |
| Aldon Tipuna | 10/10 | 5690 days | 2% |
| SJNZ | 10/10 | 5690 days | 2% |
| russmill | 10/10 | 5690 days | 2% |
| Molly | 9/10 | 5721 days | 2% |
| maggie Webster | 8/10 | 5921 days | 2% |
| Luisa | 6/10 | 5936 days | 2% |
| Paul | 7/10 | 5959 days | 2% |
| marck22 | 10/10 | 5963 days | 2% |
| Hugh deLautour | 9/10 | 5963 days | 2% |
| Camenzind | 5/10 | 5983 days | 1% |
| Transworld | 9/10 | 5994 days | 2% |
| Lima | 10/10 | 5994 days | 2% |
| pinkfrogchick | 3/10 | 5994 days | 1% |
| ranker_25 | 1/10 | 5994 days | 1% |
| pappito | 10/10 | 5994 days | 2% |
| tclark | 8/10 | 5994 days | 2% |
| puddleo | 3/10 | 5994 days | 1% |
| afs199 | 8/10 | 5994 days | 2% |
| Simon Johns | 10/10 | 5994 days | 2% |
| Moondyne | 9/10 | 6025 days | 2% |
| clarrie | 10/10 | 6025 days | 2% |
| LucyPoland | 8/10 | 6290 days | 2% |
| Anneleen | 7/10 | 6300 days | 2% |
| Joosten | 8/10 | 6300 days | 2% |
| Maud | 8/10 | 6374 days | 2% |
| mike brett | 7/10 | 6404 days | 2% |
| Emma Dolk | 8/10 | 6685 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.38% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 105 days. The Jucy Rentals experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Rentals experience has been adjusted for 61 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 58 | -0.72% |
| 59 | -0.73% |
| 60 | -0.74% |
| 61 | -0.75% |
| 62 | -0.77% |
| 63 | -0.78% |
| 64 | -0.79% |
| … | … |
Balancing Adjustment
23.21% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
72%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.