9 Rankers Reviews
Choosing an RV bearing the Star RV emblem provides you with both a superior driving experience and an enhanced holiday experience. With Star RV rentals, passionate craftsmanship and cutting-edge technology combine to produce a truly exceptional suite of recreational vehicles (RVs) – all under 12 months old.
Enjoy a new class of RV in New Zealand. Famous for its sweeping landscapes, fantastic food and wine and unique indigenous culture, New Zealand is the ideal location for a self-drive holiday. Star RV vehicles can travel New Zealand-wide provided sealed roads are used. Star RV New Zealand rentals offer Auckland and Christchurch pick up and drop off points.
North Island ▷ Auckland Region ▷ Auckland
Car is new, build 2018, everything works fine except water heater.
We did complain and apollo star rv suggest us to come to a garage or something like that, but we choose to use a holiday park for water heater. its really inconvenience to go to some place while we're on holiday.
Star Rv responds:
Dear Fransisca Kho
Thank you for taking the time to review our StarRV. All these vehicles are under 12 months old and should be in full working order but sometimes things do fail and we apologise the water heater was not working for your travels. We do hope you rent with us again in the future so we can make up for the experience in New Zealand.
D. van Kooten
We rented the RV via an agent who offered an insurance to cover the $ 7500 excess damage fee in case of damage for a considerably lower price. Apparently missing income leads StarRV to fill the whole time when picking up the RV with explaining their idiot policy: they charge your credit card with $ 7500 ( we knew that but what's wrong with using the credit card to just secure damage payments?). Then they charge a bit over 2% commission on this amount!! Finally they explain that any damage, even small things, must be reported and every single incident will lead to another charge of $ 7500! After returning, these amount(s) are returned after 3 weeks. We did not have any damage fortunately but do they really expect renters to actually call them (unless they can't drive the RV anymore)? We did not get any explanation of how things worked, and the RV proved different in some respect than similar models we had before and hardly any documentation about the working of everything was in the RV. We called for explanation only to be sent back to the rental location (fortunately we only drove a few km to a supermarket when we discovered an unclear feature). On returning the RV, the waiting time was over an hour which we found fairly long. The RV itself (Mercedes Sprinter type) was fine (except for the usual things which could have been much handier) and economical (1:11,5 diesel) but I would not choose StarRV again.
Motorhome was well equipped and reasonably clean.
Service at check in was very poor. Be careful when you book as unless you opt for Star RV insurance excess reduction they sting you with a deluge of charges. The worst is that they take the full insurance excess from your credit card, try to hold onto it for 21 days after your trip ends and charge you a 2% credit card fee of which they refuse to refund when they return your excess. In our case, our excess was $7500 and the card fee was about $160. I believe that charging a credit card fee and then not refunding it when the money is returned to you is conpletely unethical, especially when they recieve the refunded fee from your credit card company. This and holding onto your deposit for as long as possible is purely a profit making exercise for Star RV and must be stopped. I sent a formal letter of complaint and recieved the credit card fee and my deposit back within a couple of days. Make sure you do too. Ensure that you hire with Star Rv with your eyes open!!!
Ridiculous insurance/bond terms -- you either have to pay $50/day for insurance or let them hold a $7500 bond on your credit card (for which you also pay them a non-refundable 2% credit card fee i.e. $150!). When you pick up the vehicle, they try to intimidate you into buying their insurance with such lies as "your travel insurance doesn't cover campervans" (thanks, but I read the policy myself). A mere chip on the windscreen -- obviously repairable -- means that we had to pay $410 for "windscreen replacement." Sure, it was a nice vehicle, well appointed and in great condition -- but their way of doing business means we won't be repeat customers.
We got a nearly brand new motorhome. Only details are not perfect. The child car seat needs cleaning. Very good service at the depot.
Campervan is in good condition with low kilometres. All features in the camper are suitable and functional. The camper was not very clean when we picked it up.
We waited for a shuttle for 45 mins. The campervan was new and well decorated, but, the office was not so well managed eg. wifi could not be used, long waiting time even though you hire Star RV. The last shuttle service is 4pm while the office is open until 4:30pm. Many people returned campervans and had to get a pricy taxi. The manager was not friendly, but the others were friendly and nice. Just need some improvement of service.
We had a bad experience when we returned motorhome and were charged for the small scratch that we didn't make - it was there when we picked up the vehicle but it wasn't recorded. Luckily we recorded it ourselves and had proof.
Please check the motorhome and record those details before your sign the contract, even when you have the insurance you still have to pay $75 for the admin fee.
Hope no one has the same issue that we did.
The Hercules 6 berth Star RV was a pretty good vehicle. Beds were large and reasonably comfortable. Star RV though is really just Apollo Campervans less than a year old. There is none of the special promised service on pickup or drop off, you pick them up from Apollo and get in line with everyone else there.