G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Go Orange.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Go Orange
Valid Reviews
97 Valid Reviews
The Go Orange experience has a total of 98 reviews. There are 97 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 97 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
28% |
| 9/10 | 27 |
|
28% |
| 8/10 | 27 |
|
28% |
| 7/10 | 7 |
|
7% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 4 |
|
4% |
82.58% Average
The raw data average (mean) for all the Go Orange valid reviews is 82.58% and is based on 97 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
81 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 97 valid reviews, the experience has 81 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 81 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
27% |
| 9/10 | 24 |
|
30% |
| 8/10 | 24 |
|
30% |
| 7/10 | 7 |
|
9% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.68% Average
The raw data average (mean) for all the Go Orange face-to-face reviews is 85.68% and is based on 81 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.88%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mike | 1/10 | 2210 days | 44% |
| Adrian Macdonald | 9/10 | 2362 days | 100% |
| Vicki Hoskinson | 10/10 | 2546 days | 92% |
| Hang Tran | 1/10 | 2575 days | 37% |
| Rafi | 1/10 | 2606 days | 36% |
| San Thompson | 1/10 | 2790 days | 32% |
| Derek Green | 9/10 | 2911 days | 73% |
| Molly | 2/10 | 2912 days | 33% |
| Katrina | 10/10 | 3001 days | 69% |
| Jared Cordner | 8/10 | 3252 days | 55% |
| Nigel Mead | 10/10 | 3276 days | 55% |
| Nazlinda Md Nasir | 10/10 | 3276 days | 55% |
| Klaus | 10/10 | 3279 days | 55% |
| Philip Busd | 9/10 | 3282 days | 54% |
| Henna | 10/10 | 3307 days | 54% |
| Felicity Hughes | 10/10 | 3317 days | 53% |
| Sandra Marangi | 4/10 | 3326 days | 34% |
| Sebasitian | 9/10 | 3329 days | 52% |
| Max Mueller | 10/10 | 3351 days | 51% |
| Barbara Knops | 10/10 | 3355 days | 51% |
| Jasmine Rogers | 4/10 | 3369 days | 33% |
| Olde Vogel | 8/10 | 3369 days | 50% |
| Connor Hormell | 10/10 | 3370 days | 51% |
| Karlee Hormell | 8/10 | 3371 days | 49% |
| Petr Jesko | 7/10 | 3372 days | 47% |
| Sandra Piechoua | 9/10 | 3372 days | 50% |
| Joni Vihakara | 9/10 | 3373 days | 50% |
| Bruno | 10/10 | 3375 days | 50% |
| Megan Jurgensmeyer | 10/10 | 3404 days | 49% |
| Timothy Delaney | 8/10 | 3571 days | 40% |
| Jorg Muller | 10/10 | 3609 days | 39% |
| Max | 8/10 | 3612 days | 38% |
| Olivier Reculeau | 10/10 | 3613 days | 38% |
| Coralie Dhenin | 4/10 | 3614 days | 25% |
| Anja Rakers | 9/10 | 3615 days | 38% |
| Valentine de Beer | 9/10 | 3616 days | 38% |
| Mathilde | 8/10 | 3623 days | 37% |
| Floriane Desnoyer | 9/10 | 3624 days | 37% |
| Renoit Besnard | 8/10 | 3627 days | 37% |
| Jaime Alarma Olmos | 10/10 | 3629 days | 38% |
| Dominique | 9/10 | 3633 days | 37% |
| Derick Trotter | 8/10 | 3633 days | 37% |
| Dennis Springer | 8/10 | 3635 days | 36% |
| Laura Mahdavian | 10/10 | 3638 days | 37% |
| Stan | 9/10 | 3638 days | 37% |
| Alexander Mattea | 7/10 | 3639 days | 34% |
| S Black | 8/10 | 3641 days | 36% |
| Gae Saevane | 8/10 | 3642 days | 36% |
| Joe Rogers | 8/10 | 3646 days | 36% |
| Riviere | 9/10 | 3653 days | 36% |
| Gerardo Furtado | 10/10 | 3659 days | 36% |
| Melanie Kronbichler | 8/10 | 3672 days | 35% |
| Lucile Souday | 8/10 | 3680 days | 34% |
| Franziska Hohmann | 9/10 | 3685 days | 34% |
| Ian Hortop | 10/10 | 3686 days | 35% |
| Rachael and Nik | 7/10 | 3686 days | 32% |
| Gregory | 7/10 | 3688 days | 32% |
| Laura Sturm | 10/10 | 3726 days | 33% |
| Xue Rong Kok | 10/10 | 3732 days | 32% |
| Frans Diebrink | 9/10 | 3732 days | 32% |
| Fides | 10/10 | 3998 days | 19% |
| Christoph | 8/10 | 3998 days | 19% |
| Vanessa | 9/10 | 3998 days | 19% |
| Chris | 10/10 | 3998 days | 19% |
| Annika Funk | 8/10 | 4033 days | 17% |
| Ivan Dimitrov | 9/10 | 4056 days | 16% |
| Cora and Franzi | 10/10 | 4089 days | 14% |
| Stefanie | 8/10 | 4341 days | 2% |
| Karolina Gren | 7/10 | 4342 days | 2% |
| Maria-Julia Frilaj | 8/10 | 4350 days | 1% |
| Adriana | 9/10 | 4350 days | 1% |
| Pavel Jarolimek | 8/10 | 4350 days | 1% |
| Lilli Erni | 10/10 | 4351 days | 1% |
| Manuel Bleiker | 9/10 | 4351 days | 1% |
| Marie Toulemonde | 5/10 | 4352 days | 1% |
| Annika Marz | 10/10 | 4365 days | 1% |
| Julian Zeissler | 9/10 | 4365 days | 1% |
| Claudia Bauch | 9/10 | 4371 days | 0% |
| thibaut vernelle | 9/10 | 4371 days | 0% |
| Mara | 8/10 | 4375 days | 0% |
| Andrea Morello | 8/10 | 4375 days | 0% |
| Vera Kreipe | 8/10 | 4378 days | 0% |
| Kathrin Deichmann | 8/10 | 4378 days | 0% |
| Carolin Kettler | 9/10 | 4387 days | 25% |
| Matusala Habtemariam | 9/10 | 4397 days | 25% |
| Francisco Pablo Miguel | 7/10 | 4398 days | 24% |
| Bjoern | 8/10 | 4400 days | 25% |
| Viola | 9/10 | 4400 days | 25% |
| Amanda | 10/10 | 4401 days | 26% |
| Julien de la lande | 9/10 | 4414 days | 25% |
| Aude Moulin | 9/10 | 4414 days | 25% |
| Emmanuelle Brevier | 7/10 | 4421 days | 24% |
| Jean Batiste Le meur | 8/10 | 4421 days | 25% |
| Doran Swartz | 9/10 | 4422 days | 25% |
| Sapir Lifshitz | 8/10 | 4422 days | 25% |
| Maya Barad | 8/10 | 4422 days | 25% |
| Nora Zeitz | 10/10 | 4431 days | 26% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Go Orange experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.15% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Go Orange experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Go Orange experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.08% |
| 198 | -4.10% |
| 199 | -4.13% |
| 200 | -4.15% |
| 201 | -4.17% |
| 202 | -4.19% |
| 203 | -4.21% |
| … | … |
Balancing Adjustment
3.07% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.