Ranking Score Explained
Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Go Orange.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Go Orange
Valid Reviews
97 Valid Reviews
The Go Orange experience has a total of 98 reviews. There are 97 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 97 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
28% |
| 9/10 | 27 |
|
28% |
| 8/10 | 27 |
|
28% |
| 7/10 | 7 |
|
7% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 4 |
|
4% |
82.58% Average
The raw data average (mean) for all the Go Orange valid reviews is 82.58% and is based on 97 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
81 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 97 valid reviews, the experience has 81 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 81 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
27% |
| 9/10 | 24 |
|
30% |
| 8/10 | 24 |
|
30% |
| 7/10 | 7 |
|
9% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.68% Average
The raw data average (mean) for all the Go Orange face-to-face reviews is 85.68% and is based on 81 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
74.24%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mike | 1/10 | 510 days | 100% |
| Adrian Macdonald | 9/10 | 663 days | 80% |
| Vicki Hoskinson | 10/10 | 847 days | 32% |
| Hang Tran | 1/10 | 875 days | 19% |
| Rafi | 1/10 | 906 days | 15% |
| San Thompson | 1/10 | 1090 days | 5% |
| Derek Green | 9/10 | 1212 days | 8% |
| Molly | 2/10 | 1212 days | 5% |
| Katrina | 10/10 | 1302 days | 7% |
| Jared Cordner | 8/10 | 1552 days | 6% |
| Nigel Mead | 10/10 | 1577 days | 6% |
| Nazlinda Md Nasir | 10/10 | 1577 days | 6% |
| Klaus | 10/10 | 1579 days | 6% |
| Philip Busd | 9/10 | 1582 days | 6% |
| Henna | 10/10 | 1607 days | 6% |
| Felicity Hughes | 10/10 | 1617 days | 6% |
| Sandra Marangi | 4/10 | 1626 days | 4% |
| Sebasitian | 9/10 | 1629 days | 6% |
| Max Mueller | 10/10 | 1651 days | 6% |
| Barbara Knops | 10/10 | 1655 days | 6% |
| Jasmine Rogers | 4/10 | 1669 days | 4% |
| Olde Vogel | 8/10 | 1669 days | 5% |
| Connor Hormell | 10/10 | 1670 days | 6% |
| Karlee Hormell | 8/10 | 1671 days | 5% |
| Petr Jesko | 7/10 | 1672 days | 5% |
| Sandra Piechoua | 9/10 | 1672 days | 6% |
| Joni Vihakara | 9/10 | 1673 days | 6% |
| Bruno | 10/10 | 1675 days | 6% |
| Megan Jurgensmeyer | 10/10 | 1704 days | 5% |
| Timothy Delaney | 8/10 | 1871 days | 4% |
| Jorg Muller | 10/10 | 1909 days | 4% |
| Max | 8/10 | 1912 days | 4% |
| Olivier Reculeau | 10/10 | 1913 days | 4% |
| Coralie Dhenin | 4/10 | 1914 days | 3% |
| Anja Rakers | 9/10 | 1915 days | 4% |
| Valentine de Beer | 9/10 | 1916 days | 4% |
| Mathilde | 8/10 | 1923 days | 4% |
| Floriane Desnoyer | 9/10 | 1924 days | 4% |
| Renoit Besnard | 8/10 | 1927 days | 4% |
| Jaime Alarma Olmos | 10/10 | 1929 days | 4% |
| Dominique | 9/10 | 1933 days | 4% |
| Derick Trotter | 8/10 | 1933 days | 4% |
| Dennis Springer | 8/10 | 1935 days | 4% |
| Laura Mahdavian | 10/10 | 1938 days | 4% |
| Stan | 9/10 | 1938 days | 4% |
| Alexander Mattea | 7/10 | 1939 days | 4% |
| S Black | 8/10 | 1942 days | 4% |
| Gae Saevane | 8/10 | 1942 days | 4% |
| Joe Rogers | 8/10 | 1946 days | 4% |
| Riviere | 9/10 | 1953 days | 4% |
| Gerardo Furtado | 10/10 | 1959 days | 4% |
| Melanie Kronbichler | 8/10 | 1972 days | 4% |
| Lucile Souday | 8/10 | 1980 days | 4% |
| Franziska Hohmann | 9/10 | 1985 days | 4% |
| Ian Hortop | 10/10 | 1986 days | 4% |
| Rachael and Nik | 7/10 | 1986 days | 3% |
| Gregory | 7/10 | 1988 days | 3% |
| Laura Sturm | 10/10 | 2026 days | 4% |
| Xue Rong Kok | 10/10 | 2033 days | 4% |
| Frans Diebrink | 9/10 | 2033 days | 4% |
| Fides | 10/10 | 2298 days | 3% |
| Christoph | 8/10 | 2298 days | 2% |
| Vanessa | 9/10 | 2298 days | 3% |
| Chris | 10/10 | 2298 days | 3% |
| Annika Funk | 8/10 | 2333 days | 2% |
| Ivan Dimitrov | 9/10 | 2356 days | 2% |
| Cora and Franzi | 10/10 | 2389 days | 2% |
| Stefanie | 8/10 | 2641 days | 1% |
| Karolina Gren | 7/10 | 2642 days | 1% |
| Maria-Julia Frilaj | 8/10 | 2650 days | 1% |
| Adriana | 9/10 | 2650 days | 1% |
| Pavel Jarolimek | 8/10 | 2650 days | 1% |
| Lilli Erni | 10/10 | 2651 days | 1% |
| Manuel Bleiker | 9/10 | 2651 days | 1% |
| Marie Toulemonde | 5/10 | 2652 days | 0% |
| Annika Marz | 10/10 | 2665 days | 1% |
| Julian Zeissler | 9/10 | 2665 days | 1% |
| Claudia Bauch | 9/10 | 2671 days | 1% |
| thibaut vernelle | 9/10 | 2671 days | 1% |
| Mara | 8/10 | 2675 days | 1% |
| Andrea Morello | 8/10 | 2675 days | 1% |
| Vera Kreipe | 8/10 | 2678 days | 1% |
| Kathrin Deichmann | 8/10 | 2678 days | 1% |
| Carolin Kettler | 9/10 | 2687 days | 1% |
| Matusala Habtemariam | 9/10 | 2697 days | 1% |
| Francisco Pablo Miguel | 7/10 | 2698 days | 0% |
| Bjoern | 8/10 | 2700 days | 0% |
| Viola | 9/10 | 2700 days | 1% |
| Amanda | 10/10 | 2701 days | 1% |
| Julien de la lande | 9/10 | 2714 days | 1% |
| Aude Moulin | 9/10 | 2714 days | 1% |
| Emmanuelle Brevier | 7/10 | 2721 days | 0% |
| Jean Batiste Le meur | 8/10 | 2721 days | 0% |
| Doran Swartz | 9/10 | 2722 days | 1% |
| Sapir Lifshitz | 8/10 | 2722 days | 0% |
| Maya Barad | 8/10 | 2722 days | 0% |
| Nora Zeitz | 10/10 | 2731 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Go Orange experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.10% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 120 days. However the Go Orange experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Go Orange experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.06% |
| 198 | -2.07% |
| 199 | -2.09% |
| 200 | -2.10% |
| 201 | -2.11% |
| 202 | -2.12% |
| 203 | -2.13% |
| … | … |
Final Ranking Score
72%
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.