Ranking Score Explained
Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Go Orange.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Go Orange
Valid Reviews
97 Valid Reviews
The Go Orange experience has a total of 98 reviews. There are 97 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 97 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
28% |
| 9/10 | 27 |
|
28% |
| 8/10 | 27 |
|
28% |
| 7/10 | 7 |
|
7% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 4 |
|
4% |
82.58% Average
The raw data average (mean) for all the Go Orange valid reviews is 82.58% and is based on 97 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
81 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 97 valid reviews, the experience has 81 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 81 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
27% |
| 9/10 | 24 |
|
30% |
| 8/10 | 24 |
|
30% |
| 7/10 | 7 |
|
9% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.68% Average
The raw data average (mean) for all the Go Orange face-to-face reviews is 85.68% and is based on 81 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
71.32%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mike | 1/10 | 350 days | 98% |
| Adrian Macdonald | 9/10 | 502 days | 100% |
| Vicki Hoskinson | 10/10 | 686 days | 51% |
| Hang Tran | 1/10 | 715 days | 32% |
| Rafi | 1/10 | 746 days | 27% |
| San Thompson | 1/10 | 930 days | 9% |
| Derek Green | 9/10 | 1051 days | 6% |
| Molly | 2/10 | 1052 days | 4% |
| Katrina | 10/10 | 1141 days | 5% |
| Jared Cordner | 8/10 | 1392 days | 4% |
| Nigel Mead | 10/10 | 1416 days | 4% |
| Nazlinda Md Nasir | 10/10 | 1416 days | 4% |
| Klaus | 10/10 | 1419 days | 4% |
| Philip Busd | 9/10 | 1422 days | 4% |
| Henna | 10/10 | 1447 days | 4% |
| Felicity Hughes | 10/10 | 1457 days | 4% |
| Sandra Marangi | 4/10 | 1466 days | 3% |
| Sebasitian | 9/10 | 1469 days | 4% |
| Max Mueller | 10/10 | 1491 days | 4% |
| Barbara Knops | 10/10 | 1495 days | 4% |
| Jasmine Rogers | 4/10 | 1509 days | 3% |
| Olde Vogel | 8/10 | 1509 days | 4% |
| Connor Hormell | 10/10 | 1510 days | 4% |
| Karlee Hormell | 8/10 | 1511 days | 4% |
| Petr Jesko | 7/10 | 1512 days | 3% |
| Sandra Piechoua | 9/10 | 1512 days | 4% |
| Joni Vihakara | 9/10 | 1513 days | 4% |
| Bruno | 10/10 | 1515 days | 4% |
| Megan Jurgensmeyer | 10/10 | 1544 days | 4% |
| Timothy Delaney | 8/10 | 1711 days | 3% |
| Jorg Muller | 10/10 | 1749 days | 3% |
| Max | 8/10 | 1752 days | 3% |
| Olivier Reculeau | 10/10 | 1753 days | 3% |
| Coralie Dhenin | 4/10 | 1754 days | 2% |
| Anja Rakers | 9/10 | 1755 days | 3% |
| Valentine de Beer | 9/10 | 1756 days | 3% |
| Mathilde | 8/10 | 1763 days | 3% |
| Floriane Desnoyer | 9/10 | 1764 days | 3% |
| Renoit Besnard | 8/10 | 1767 days | 3% |
| Jaime Alarma Olmos | 10/10 | 1769 days | 3% |
| Dominique | 9/10 | 1773 days | 3% |
| Derick Trotter | 8/10 | 1773 days | 3% |
| Dennis Springer | 8/10 | 1775 days | 3% |
| Laura Mahdavian | 10/10 | 1778 days | 3% |
| Stan | 9/10 | 1778 days | 3% |
| Alexander Mattea | 7/10 | 1779 days | 3% |
| S Black | 8/10 | 1781 days | 3% |
| Gae Saevane | 8/10 | 1782 days | 3% |
| Joe Rogers | 8/10 | 1786 days | 3% |
| Riviere | 9/10 | 1793 days | 3% |
| Gerardo Furtado | 10/10 | 1799 days | 3% |
| Melanie Kronbichler | 8/10 | 1812 days | 3% |
| Lucile Souday | 8/10 | 1820 days | 3% |
| Franziska Hohmann | 9/10 | 1825 days | 3% |
| Ian Hortop | 10/10 | 1826 days | 3% |
| Rachael and Nik | 7/10 | 1826 days | 2% |
| Gregory | 7/10 | 1828 days | 2% |
| Laura Sturm | 10/10 | 1866 days | 3% |
| Xue Rong Kok | 10/10 | 1872 days | 3% |
| Frans Diebrink | 9/10 | 1872 days | 3% |
| Fides | 10/10 | 2138 days | 2% |
| Christoph | 8/10 | 2138 days | 2% |
| Vanessa | 9/10 | 2138 days | 2% |
| Chris | 10/10 | 2138 days | 2% |
| Annika Funk | 8/10 | 2173 days | 2% |
| Ivan Dimitrov | 9/10 | 2196 days | 2% |
| Cora and Franzi | 10/10 | 2229 days | 2% |
| Stefanie | 8/10 | 2481 days | 1% |
| Karolina Gren | 7/10 | 2482 days | 0% |
| Maria-Julia Frilaj | 8/10 | 2490 days | 1% |
| Adriana | 9/10 | 2490 days | 1% |
| Pavel Jarolimek | 8/10 | 2490 days | 1% |
| Lilli Erni | 10/10 | 2491 days | 1% |
| Manuel Bleiker | 9/10 | 2491 days | 1% |
| Marie Toulemonde | 5/10 | 2492 days | 0% |
| Annika Marz | 10/10 | 2505 days | 1% |
| Julian Zeissler | 9/10 | 2505 days | 1% |
| Claudia Bauch | 9/10 | 2511 days | 1% |
| thibaut vernelle | 9/10 | 2511 days | 1% |
| Mara | 8/10 | 2515 days | 0% |
| Andrea Morello | 8/10 | 2515 days | 0% |
| Vera Kreipe | 8/10 | 2518 days | 0% |
| Kathrin Deichmann | 8/10 | 2518 days | 0% |
| Carolin Kettler | 9/10 | 2527 days | 1% |
| Matusala Habtemariam | 9/10 | 2537 days | 1% |
| Francisco Pablo Miguel | 7/10 | 2538 days | 0% |
| Bjoern | 8/10 | 2540 days | 0% |
| Viola | 9/10 | 2540 days | 1% |
| Amanda | 10/10 | 2541 days | 1% |
| Julien de la lande | 9/10 | 2554 days | 1% |
| Aude Moulin | 9/10 | 2554 days | 1% |
| Emmanuelle Brevier | 7/10 | 2561 days | 0% |
| Jean Batiste Le meur | 8/10 | 2561 days | 0% |
| Doran Swartz | 9/10 | 2562 days | 1% |
| Sapir Lifshitz | 8/10 | 2562 days | 0% |
| Maya Barad | 8/10 | 2562 days | 0% |
| Nora Zeitz | 10/10 | 2571 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Go Orange experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.08% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 46 days. However the Go Orange experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Go Orange experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.02% |
| 198 | -4.04% |
| 199 | -4.06% |
| 200 | -4.08% |
| 201 | -4.10% |
| 202 | -4.12% |
| 203 | -4.15% |
| … | … |
Final Ranking Score
67%
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.