Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Go Orange.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Go Orange
Valid Reviews
97 Valid Reviews
The Go Orange experience has a total of 98 reviews. There are 97 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 97 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
28% |
| 9/10 | 27 |
|
28% |
| 8/10 | 27 |
|
28% |
| 7/10 | 7 |
|
7% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 4 |
|
4% |
82.58% Average
The raw data average (mean) for all the Go Orange valid reviews is 82.58% and is based on 97 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
81 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 97 valid reviews, the experience has 81 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 81 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
27% |
| 9/10 | 24 |
|
30% |
| 8/10 | 24 |
|
30% |
| 7/10 | 7 |
|
9% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.68% Average
The raw data average (mean) for all the Go Orange face-to-face reviews is 85.68% and is based on 81 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.75%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mike | 1/10 | 2270 days | 37% |
| Adrian Macdonald | 9/10 | 2422 days | 100% |
| Vicki Hoskinson | 10/10 | 2606 days | 90% |
| Hang Tran | 1/10 | 2635 days | 28% |
| Rafi | 1/10 | 2666 days | 27% |
| San Thompson | 1/10 | 2850 days | 23% |
| Derek Green | 9/10 | 2971 days | 68% |
| Molly | 2/10 | 2972 days | 24% |
| Katrina | 10/10 | 3061 days | 64% |
| Jared Cordner | 8/10 | 3312 days | 48% |
| Nigel Mead | 10/10 | 3336 days | 48% |
| Nazlinda Md Nasir | 10/10 | 3336 days | 48% |
| Klaus | 10/10 | 3339 days | 47% |
| Philip Busd | 9/10 | 3342 days | 47% |
| Henna | 10/10 | 3367 days | 46% |
| Felicity Hughes | 10/10 | 3377 days | 45% |
| Sandra Marangi | 4/10 | 3386 days | 25% |
| Sebasitian | 9/10 | 3389 days | 44% |
| Max Mueller | 10/10 | 3411 days | 43% |
| Barbara Knops | 10/10 | 3415 days | 43% |
| Jasmine Rogers | 4/10 | 3429 days | 23% |
| Olde Vogel | 8/10 | 3429 days | 41% |
| Connor Hormell | 10/10 | 3430 days | 42% |
| Karlee Hormell | 8/10 | 3431 days | 41% |
| Petr Jesko | 7/10 | 3432 days | 38% |
| Sandra Piechoua | 9/10 | 3432 days | 41% |
| Joni Vihakara | 9/10 | 3433 days | 41% |
| Bruno | 10/10 | 3435 days | 42% |
| Megan Jurgensmeyer | 10/10 | 3464 days | 40% |
| Timothy Delaney | 8/10 | 3631 days | 29% |
| Jorg Muller | 10/10 | 3669 days | 28% |
| Max | 8/10 | 3672 days | 27% |
| Olivier Reculeau | 10/10 | 3673 days | 28% |
| Coralie Dhenin | 4/10 | 3674 days | 13% |
| Anja Rakers | 9/10 | 3675 days | 27% |
| Valentine de Beer | 9/10 | 3676 days | 27% |
| Mathilde | 8/10 | 3683 days | 26% |
| Floriane Desnoyer | 9/10 | 3684 days | 27% |
| Renoit Besnard | 8/10 | 3687 days | 26% |
| Jaime Alarma Olmos | 10/10 | 3689 days | 27% |
| Dominique | 9/10 | 3693 days | 26% |
| Derick Trotter | 8/10 | 3693 days | 26% |
| Dennis Springer | 8/10 | 3695 days | 26% |
| Laura Mahdavian | 10/10 | 3698 days | 26% |
| Stan | 9/10 | 3698 days | 26% |
| Alexander Mattea | 7/10 | 3699 days | 24% |
| S Black | 8/10 | 3701 days | 25% |
| Gae Saevane | 8/10 | 3702 days | 25% |
| Joe Rogers | 8/10 | 3706 days | 25% |
| Riviere | 9/10 | 3713 days | 25% |
| Gerardo Furtado | 10/10 | 3719 days | 25% |
| Melanie Kronbichler | 8/10 | 3732 days | 24% |
| Lucile Souday | 8/10 | 3740 days | 23% |
| Franziska Hohmann | 9/10 | 3745 days | 23% |
| Ian Hortop | 10/10 | 3746 days | 24% |
| Rachael and Nik | 7/10 | 3746 days | 21% |
| Gregory | 7/10 | 3748 days | 21% |
| Laura Sturm | 10/10 | 3786 days | 21% |
| Xue Rong Kok | 10/10 | 3792 days | 21% |
| Frans Diebrink | 9/10 | 3792 days | 21% |
| Fides | 10/10 | 4058 days | 5% |
| Christoph | 8/10 | 4058 days | 5% |
| Vanessa | 9/10 | 4058 days | 5% |
| Chris | 10/10 | 4058 days | 5% |
| Annika Funk | 8/10 | 4093 days | 3% |
| Ivan Dimitrov | 9/10 | 4116 days | 2% |
| Cora and Franzi | 10/10 | 4149 days | 0% |
| Stefanie | 8/10 | 4401 days | 16% |
| Karolina Gren | 7/10 | 4402 days | 14% |
| Maria-Julia Frilaj | 8/10 | 4410 days | 16% |
| Adriana | 9/10 | 4410 days | 16% |
| Pavel Jarolimek | 8/10 | 4410 days | 16% |
| Lilli Erni | 10/10 | 4411 days | 16% |
| Manuel Bleiker | 9/10 | 4411 days | 16% |
| Marie Toulemonde | 5/10 | 4412 days | 9% |
| Annika Marz | 10/10 | 4425 days | 16% |
| Julian Zeissler | 9/10 | 4425 days | 16% |
| Claudia Bauch | 9/10 | 4431 days | 16% |
| thibaut vernelle | 9/10 | 4431 days | 16% |
| Mara | 8/10 | 4435 days | 16% |
| Andrea Morello | 8/10 | 4435 days | 16% |
| Vera Kreipe | 8/10 | 4438 days | 16% |
| Kathrin Deichmann | 8/10 | 4438 days | 16% |
| Carolin Kettler | 9/10 | 4447 days | 16% |
| Matusala Habtemariam | 9/10 | 4457 days | 16% |
| Francisco Pablo Miguel | 7/10 | 4458 days | 14% |
| Bjoern | 8/10 | 4460 days | 16% |
| Viola | 9/10 | 4460 days | 16% |
| Amanda | 10/10 | 4461 days | 16% |
| Julien de la lande | 9/10 | 4474 days | 16% |
| Aude Moulin | 9/10 | 4474 days | 16% |
| Emmanuelle Brevier | 7/10 | 4481 days | 14% |
| Jean Batiste Le meur | 8/10 | 4481 days | 16% |
| Doran Swartz | 9/10 | 4482 days | 16% |
| Sapir Lifshitz | 8/10 | 4482 days | 16% |
| Maya Barad | 8/10 | 4482 days | 16% |
| Nora Zeitz | 10/10 | 4491 days | 16% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Go Orange experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.36% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 69 days. However the Go Orange experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Go Orange experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.31% |
| 198 | -3.32% |
| 199 | -3.34% |
| 200 | -3.36% |
| 201 | -3.37% |
| 202 | -3.39% |
| 203 | -3.41% |
| … | … |
Balancing Adjustment
2.89% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.