Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Castle Hill.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Castle Hill

Valid Reviews

23 Valid Reviews

The Castle Hill experience has a total of 23 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 23 valid reviews:

Rating Count Percentage
10/10 11
48%
9/10 5
22%
8/10 6
26%
7/10 1
4%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

91.30% Average

The raw data average (mean) for all the Castle Hill valid reviews is 91.30% and is based on 23 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

21 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 23 valid reviews, the experience has 21 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 21 face-to-face reviews:

Rating Count Percentage
10/10 10
48%
9/10 5
24%
8/10 5
24%
7/10 1
5%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

91.43% Average

The raw data average (mean) for all the Castle Hill face-to-face reviews is 91.43% and is based on 21 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

94.97%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Jozef Pinkerton 10/10 435 days 70.02 100%
Connor Hormell 10/10 722 days true 32.46 43%
Austin Jurgensmeyer 9/10 756 days true 27.85 36%
Jessica Pein 10/10 763 days true 26.96 34%
Ross Clark 9/10 999 days true 7.75 5%
Pierre Mattes 8/10 1026 days true 6.91 4%
Jared and Evi 9/10 1047 days true 6.44 3%
Nicole and Elliott 9/10 1084 days true 6.02 3%
Mathieu Brun 10/10 1089 days true 6.01 3%
Maria Schober 10/10 1376 days true 5.54 2%
Matthias Thorn 8/10 1418 days 4.56 0%
Antoine Vernay 10/10 1455 days true 5.41 2%
Penny Lee 8/10 1698 days true 5.01 1%
Gloria Hanke 8/10 1704 days true 5.0 1%
Markus Eckert 10/10 1721 days true 4.97 1%
Guillaume 9/10 1734 days true 4.95 1%
Cameron Tarbotton 7/10 1760 days true 4.91 1%
Elizabeth 8/10 1786 days true 4.86 1%
Roy Driehuis 8/10 1786 days true 4.86 1%
Rebecca Alt 10/10 1787 days true 4.86 1%
Julia Ahrend 10/10 1787 days true 4.86 1%
Joshua Perry 10/10 2086 days true 4.37 0%
Ken Jones 10/10 2097 days true 4.35 0%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Castle Hill does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

95%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.