Ranking Score Explained
Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Castle Hill.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Nick Morrison
Rankers owner
Castle Hill
Valid Reviews
24 Valid Reviews
The Castle Hill experience has a total of 24 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 24 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
50% |
| 9/10 | 5 |
|
21% |
| 8/10 | 6 |
|
25% |
| 7/10 | 1 |
|
4% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.67% Average
The raw data average (mean) for all the Castle Hill valid reviews is 91.67% and is based on 24 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
21 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 24 valid reviews, the experience has 21 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 21 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
48% |
| 9/10 | 5 |
|
24% |
| 8/10 | 5 |
|
24% |
| 7/10 | 1 |
|
5% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.43% Average
The raw data average (mean) for all the Castle Hill face-to-face reviews is 91.43% and is based on 21 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.35%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Face-to-Face | Weight | Relative Weight |
|---|---|---|---|---|---|
| Raphaele | 10/10 | 54 days | 99.54 | 100% | |
| Jozef Pinkerton | 10/10 | 500 days | 60.38 | 59% | |
| Connor Hormell | 10/10 | 787 days |  |
24.04 | 21% |
| Austin Jurgensmeyer | 9/10 | 821 days | |
20.28 | 17% |
| Jessica Pein | 10/10 | 828 days | |
19.56 | 16% |
| Ross Clark | 9/10 | 1064 days | |
6.18 | 2% |
| Pierre Mattes | 8/10 | 1091 days | |
6.0 | 2% |
| Jared and Evi | 9/10 | 1112 days | |
5.97 | 2% |
| Nicole and Elliott | 9/10 | 1149 days | |
5.91 | 2% |
| Mathieu Brun | 10/10 | 1154 days | |
5.9 | 2% |
| Maria Schober | 10/10 | 1441 days | |
5.43 | 1% |
| Matthias Thorn | 8/10 | 1484 days | 4.47 | 0% | |
| Antoine Vernay | 10/10 | 1520 days | |
5.3 | 1% |
| Penny Lee | 8/10 | 1763 days | |
4.9 | 1% |
| Gloria Hanke | 8/10 | 1769 days | |
4.89 | 1% |
| Markus Eckert | 10/10 | 1786 days | |
4.86 | 1% |
| Guillaume | 9/10 | 1799 days | |
4.84 | 1% |
| Cameron Tarbotton | 7/10 | 1825 days | |
4.8 | 1% |
| Elizabeth | 8/10 | 1851 days | |
4.76 | 1% |
| Roy Driehuis | 8/10 | 1851 days | |
4.76 | 1% |
| Rebecca Alt | 10/10 | 1852 days | |
4.76 | 1% |
| Julia Ahrend | 10/10 | 1852 days | |
4.76 | 1% |
| Joshua Perry | 10/10 | 2151 days | |
4.26 | 0% |
| Ken Jones | 10/10 | 2162 days | |
4.25 | 0% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Castle Hill does not meet the criteria for any of these adjustments to apply.
Final Ranking Score
96%
The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.