Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Picton isite Visitor Information Centre.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Picton isite Visitor Information Centre
Valid Reviews
68 Valid Reviews
The Picton isite Visitor Information Centre experience has a total of 68 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 68 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
22% |
| 9/10 | 14 |
|
21% |
| 8/10 | 17 |
|
25% |
| 7/10 | 7 |
|
10% |
| 6/10 | 6 |
|
9% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
77.79% Average
The raw data average (mean) for all the Picton isite Visitor Information Centre valid reviews is 77.79% and is based on 68 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
64 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 68 valid reviews, the experience has 64 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 64 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 14 |
|
22% |
| 9/10 | 14 |
|
22% |
| 8/10 | 17 |
|
27% |
| 7/10 | 7 |
|
11% |
| 6/10 | 6 |
|
9% |
| 5/10 | 2 |
|
3% |
| 4/10 | 1 |
|
2% |
| 3/10 | 2 |
|
3% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
79.53% Average
The raw data average (mean) for all the Picton isite Visitor Information Centre face-to-face reviews is 79.53% and is based on 64 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
73.54%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| L Brown | 1/10 | 1336 days | 100% |
| Jean | 10/10 | 2797 days | 40% |
| Sebastian Heinzelmann | 10/10 | 3851 days | 12% |
| Ahmed Mohsen Aly | 5/10 | 3984 days | 6% |
| Stuart Cook | 9/10 | 4219 days | 3% |
| Nina Müller | 7/10 | 4245 days | 2% |
| Leonie Jennings | 8/10 | 4263 days | 1% |
| Marie Weber | 9/10 | 4264 days | 1% |
| Damaris Mayer | 6/10 | 4269 days | 1% |
| Jamie McArthur | 8/10 | 4280 days | 1% |
| Bart Hanssen | 6/10 | 4298 days | 0% |
| Jutta Bernhart | 9/10 | 4312 days | 0% |
| Nils Demattio | 10/10 | 4316 days | 0% |
| Jan-Peter Stripp | 8/10 | 4563 days | 11% |
| Paula Renton | 6/10 | 4571 days | 10% |
| Adriana | 4/10 | 4572 days | 7% |
| Becky | 8/10 | 4573 days | 11% |
| Alex | 10/10 | 4573 days | 12% |
| Romina De Hill | 10/10 | 4593 days | 12% |
| Tom Hill | 8/10 | 4593 days | 11% |
| Granjon | 8/10 | 4596 days | 11% |
| Steffen | 8/10 | 4598 days | 11% |
| Sergey Pronkin | 7/10 | 4598 days | 11% |
| Nina Helmling | 6/10 | 4598 days | 10% |
| Katja Kraffzik | 10/10 | 4599 days | 12% |
| Vera Kreipe | 10/10 | 4600 days | 12% |
| Maria = Moller Hansen | 10/10 | 4606 days | 12% |
| Steven Lotrian | 7/10 | 4609 days | 11% |
| Kristyna | 9/10 | 4611 days | 12% |
| Sophia | 6/10 | 4612 days | 10% |
| Klaus Petersen | 7/10 | 4613 days | 11% |
| Anna Guzewiez | 9/10 | 4614 days | 12% |
| Marc Engstle | 6/10 | 4617 days | 10% |
| Leeann Newton | 9/10 | 4621 days | 12% |
| GN100 | 8/10 | 4621 days | 11% |
| Verena | 8/10 | 4622 days | 11% |
| Benjamin | 8/10 | 4622 days | 11% |
| Jan Pekarek | 10/10 | 4641 days | 12% |
| Lenka Dvorauova | 9/10 | 4641 days | 12% |
| Johanna Bak | 10/10 | 4642 days | 12% |
| Greg Fischer | 10/10 | 4652 days | 12% |
| Chen Levin | 5/10 | 4652 days | 9% |
| jonas meier | 8/10 | 4659 days | 11% |
| Anja | 9/10 | 4661 days | 12% |
| Peter elsleysams | 8/10 | 4661 days | 11% |
| Paul Balfour | 7/10 | 4664 days | 11% |
| Anton Thisted | 8/10 | 4927 days | 11% |
| Josefine Sjodin | 8/10 | 4927 days | 11% |
| Lorraine Doyle | 3/10 | 4946 days | 6% |
| Soizic | 9/10 | 4946 days | 12% |
| Sean Hurley | 2/10 | 4946 days | 4% |
| Sarah Horn | 8/10 | 4948 days | 11% |
| Sebastian Russell-Smits | 9/10 | 4948 days | 12% |
| Gale Willcocks | 9/10 | 4953 days | 12% |
| Glenn Surzur | 8/10 | 4956 days | 11% |
| Will and Taylor | 4/10 | 4960 days | 7% |
| Marketa | 9/10 | 4960 days | 12% |
| Sebastian | 10/10 | 4964 days | 12% |
| Sanchez | 7/10 | 4972 days | 11% |
| Michal Maly | 10/10 | 4986 days | 12% |
| Tanja and Pascal | 3/10 | 4990 days | 6% |
| Sue Kieseker | 9/10 | 5035 days | 12% |
| Sandra and Thomas | 10/10 | 5038 days | 12% |
| Roux | 5/10 | 5040 days | 9% |
| Jackie and Brian | 8/10 | 5042 days | 11% |
| Fahl | 9/10 | 5049 days | 12% |
| Lisa Blake | 7/10 | 5066 days | 11% |
| Megan Child | 10/10 | 5067 days | 12% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Picton isite Visitor Information Centre does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
5.25% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
79%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.