Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Wellington i-SITE Visitor Information Centre.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
73 Valid Reviews
The Wellington i-SITE Visitor Information Centre experience has a total of 73 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 73 valid reviews:
The raw data average (mean) for all the Wellington i-SITE Visitor Information Centre valid reviews is 79.59% and is based on 73 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 73 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
The raw data average (mean) for all the Wellington i-SITE Visitor Information Centre face-to-face reviews is 79.57% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Jamie Serieux||9/10||1816 days||100%|
|Chalie Dotesek||10/10||1912 days||93%|
|Matthias Bohmert||9/10||2225 days||69%|
|Marie Weber||10/10||2233 days||68%|
|Dominik Rehbaum||9/10||2247 days||67%|
|Lea Karl||10/10||2276 days||65%|
|Claudia de Winter||7/10||2535 days||38%|
|Janek Belcher||9/10||2541 days||45%|
|Carolin Siegert||10/10||2541 days||45%|
|Jan Legein||10/10||2541 days||45%|
|Carla Oyarzun||8/10||2546 days||40%|
|Paolo Cases||3/10||2546 days||25%|
|Jenny Finch||10/10||2560 days||43%|
|Adele Grandguillot||8/10||2561 days||39%|
|Christine Helleiner||4/10||2565 days||26%|
|Miriam Grund||10/10||2568 days||43%|
|Andreas Jung||10/10||2571 days||43%|
|Aurelien Noailly||6/10||2572 days||28%|
|Julie Ledanois||8/10||2575 days||38%|
|Pierre Gentile||9/10||2575 days||42%|
|Cindy Benayoum||6/10||2575 days||28%|
|Jennifer Garner||3/10||2577 days||23%|
|Bernhard Fulterer||6/10||2580 days||28%|
|Klaus Petersen||5/10||2582 days||26%|
|Joy Lambez||10/10||2589 days||41%|
|Vincent Schaeflier||9/10||2590 days||41%|
|Dan Lawson||8/10||2604 days||36%|
|Sina Sacranie||7/10||2604 days||33%|
|Arnaud Memay||7/10||2616 days||32%|
|Alexandra Kupper||8/10||2626 days||34%|
|Romina Bolz||7/10||2628 days||31%|
|Mike and Caroline||4/10||2898 days||6%|
|Annika Schmidt||8/10||2903 days||14%|
|Ben Martin||8/10||2922 days||13%|
|Cloarec Guillaume||9/10||2924 days||16%|
|Steen Rausmussen||9/10||2927 days||15%|
|Will and Taylor||9/10||2929 days||15%|
|Hannah Lia-Isis Kubillus||10/10||2933 days||15%|
|Brendon Furney||5/10||2933 days||5%|
|Jacob Bernhardt||10/10||2934 days||15%|
|Jean Raisin||8/10||2935 days||12%|
|Janine Kohlgrueler||8/10||2936 days||12%|
|David Lee||9/10||2941 days||14%|
|Elodie and jo||8/10||2952 days||11%|
|Julien Bocherens||10/10||3005 days||9%|
|Lauret Stulemeyer||5/10||3007 days||0%|
|Jan Sjoerdtje||8/10||3010 days||7%|
|Alexandra van den Brack||6/10||3016 days||0%|
|Reinhard Stahl||9/10||3024 days||8%|
|Reinhard Stahl||9/10||3024 days||8%|
|Milena Heinrich||10/10||3025 days||8%|
|Julia Ramseier||8/10||3031 days||5%|
|Lisa Blake||7/10||3035 days||3%|
|Megan Child||10/10||3036 days||7%|
Several adjustments to the weighted average may be added to improve relevancy and credibility. Wellington i-SITE Visitor Information Centre does not meet the criteria for any of these adjustments to apply.
The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.