Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Wellington i-SITE Visitor Information Centre.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Wellington i-SITE Visitor Information Centre

Valid Reviews

73 Valid Reviews

The Wellington i-SITE Visitor Information Centre experience has a total of 73 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 73 valid reviews:

Rating Count Percentage
10/10 17
23%
9/10 17
23%
8/10 17
23%
7/10 9
12%
6/10 4
5%
5/10 3
4%
4/10 3
4%
3/10 2
3%
2/10 1
1%
1/10 0
0%

79.59% Average

The raw data average (mean) for all the Wellington i-SITE Visitor Information Centre valid reviews is 79.59% and is based on 73 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

69 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 73 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 69 face-to-face reviews:

Rating Count Percentage
10/10 16
23%
9/10 15
22%
8/10 17
25%
7/10 9
13%
6/10 4
6%
5/10 3
4%
4/10 2
3%
3/10 2
3%
2/10 1
1%
1/10 0
0%

79.57% Average

The raw data average (mean) for all the Wellington i-SITE Visitor Information Centre face-to-face reviews is 79.57% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

81.46%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Jamie Serieux 9/10 1816 days 100%
Chalie Dotesek 10/10 1912 days 93%
Matthias Bohmert 9/10 2225 days 69%
Marie Weber 10/10 2233 days 68%
Dominik Rehbaum 9/10 2247 days 67%
Lea Karl 10/10 2276 days 65%
Lagarde 9/10 2531 days 46%
Lola 9/10 2532 days 45%
Claudia de Winter 7/10 2535 days 38%
Mattias 7/10 2535 days 38%
Janek Belcher 9/10 2541 days 45%
Carolin Siegert 10/10 2541 days 45%
Jan Legein 10/10 2541 days 45%
Alex 9/10 2542 days 45%
Christina 10/10 2546 days 44%
Carla Oyarzun 8/10 2546 days 40%
Paolo Cases 3/10 2546 days 25%
Jenny Finch 10/10 2560 days 43%
Adele Grandguillot 8/10 2561 days 39%
Hadler 2/10 2565 days 22%
Christine Helleiner 4/10 2565 days 26%
Felicitas 4/10 2565 days 26%
Miriam Grund 10/10 2568 days 43%
Andreas Jung 10/10 2571 days 43%
Aurelien Noailly 6/10 2572 days 28%
Julie Ledanois 8/10 2575 days 38%
Pierre Gentile 9/10 2575 days 42%
Cindy Benayoum 6/10 2575 days 28%
Olivia 7/10 2576 days 35%
Jennifer Garner 3/10 2577 days 23%
Bernhard Fulterer 6/10 2580 days 28%
Klaus Petersen 5/10 2582 days 26%
Kristina 8/10 2582 days 38%
Joy Lambez 10/10 2589 days 41%
Vincent Schaeflier 9/10 2590 days 41%
Dan Lawson 8/10 2604 days 36%
Sina Sacranie 7/10 2604 days 33%
Arnaud Memay 7/10 2616 days 32%
Marine 10/10 2620 days 39%
Alexandra Kupper 8/10 2626 days 34%
Romina Bolz 7/10 2628 days 31%
Kellie 10/10 2628 days 38%
Mike and Caroline 4/10 2898 days 6%
Annika Schmidt 8/10 2903 days 14%
Verena 9/10 2920 days 16%
Ben Martin 8/10 2922 days 13%
Cloarec Guillaume 9/10 2924 days 16%
Steen Rausmussen 9/10 2927 days 15%
Will and Taylor 9/10 2929 days 15%
Hannah Lia-Isis Kubillus 10/10 2933 days 15%
Brendon Furney 5/10 2933 days 5%
Jacob Bernhardt 10/10 2934 days 15%
Jean Raisin 8/10 2935 days 12%
Janine Kohlgrueler 8/10 2936 days 12%
David Lee 9/10 2941 days 14%
Elodie and jo 8/10 2952 days 11%
Bene 9/10 3005 days 9%
Julien Bocherens 10/10 3005 days 9%
Lauret Stulemeyer 5/10 3007 days 0%
Moorman 7/10 3010 days 5%
Jan Sjoerdtje 8/10 3010 days 7%
Alexandra van den Brack 6/10 3016 days 0%
Marian 8/10 3021 days 6%
Ron 8/10 3023 days 6%
Reinhard Stahl 9/10 3024 days 8%
Reinhard Stahl 9/10 3024 days 8%
Doan 8/10 3024 days 6%
Milena Heinrich 10/10 3025 days 8%
Faassen 7/10 3027 days 4%
Petra 8/10 3030 days 5%
Julia Ramseier 8/10 3031 days 5%
Lisa Blake 7/10 3035 days 3%
Megan Child 10/10 3036 days 7%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Wellington i-SITE Visitor Information Centre does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

81%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.