Ranking Score Explained

Kia ora there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Wellington i-SITE Visitor Information Centre.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Wellington i-SITE Visitor Information Centre

Valid Reviews

73 Valid Reviews

The Wellington i-SITE Visitor Information Centre experience has a total of 73 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 73 valid reviews:

Rating Count Percentage
10/10 17
23%
9/10 17
23%
8/10 17
23%
7/10 9
12%
6/10 4
5%
5/10 3
4%
4/10 3
4%
3/10 2
3%
2/10 1
1%
1/10 0
0%

79.59% Average

The raw data average (mean) for all the Wellington i-SITE Visitor Information Centre valid reviews is 79.59% and is based on 73 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

69 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 73 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 69 face-to-face reviews:

Rating Count Percentage
10/10 16
23%
9/10 15
22%
8/10 17
25%
7/10 9
13%
6/10 4
6%
5/10 3
4%
4/10 2
3%
3/10 2
3%
2/10 1
1%
1/10 0
0%

79.57% Average

The raw data average (mean) for all the Wellington i-SITE Visitor Information Centre face-to-face reviews is 79.57% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

81.95%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Jamie Serieux 9/10 2336 days 100%
Chalie Dotesek 10/10 2432 days 92%
Matthias Bohmert 9/10 2745 days 67%
Marie Weber 10/10 2753 days 66%
Dominik Rehbaum 9/10 2767 days 65%
Lea Karl 10/10 2796 days 63%
Lagarde 9/10 3051 days 42%
Lola 9/10 3052 days 42%
Claudia de Winter 7/10 3055 days 37%
Mattias 7/10 3055 days 37%
Janek Belcher 9/10 3061 days 41%
Carolin Siegert 10/10 3061 days 41%
Jan Legein 10/10 3061 days 41%
Alex 9/10 3062 days 41%
Christina 10/10 3066 days 41%
Carla Oyarzun 8/10 3066 days 38%
Paolo Cases 3/10 3066 days 30%
Jenny Finch 10/10 3080 days 39%
Adele Grandguillot 8/10 3081 days 37%
Hadler 2/10 3085 days 27%
Christine Helleiner 4/10 3085 days 29%
Felicitas 4/10 3085 days 29%
Miriam Grund 10/10 3088 days 39%
Andreas Jung 10/10 3091 days 38%
Aurelien Noailly 6/10 3092 days 31%
Julie Ledanois 8/10 3095 days 36%
Pierre Gentile 9/10 3095 days 38%
Cindy Benayoum 6/10 3095 days 30%
Olivia 7/10 3096 days 34%
Jennifer Garner 3/10 3097 days 28%
Bernhard Fulterer 6/10 3100 days 30%
Klaus Petersen 5/10 3102 days 29%
Kristina 8/10 3102 days 35%
Joy Lambez 10/10 3109 days 37%
Vincent Schaeflier 9/10 3110 days 37%
Dan Lawson 8/10 3124 days 34%
Sina Sacranie 7/10 3124 days 32%
Arnaud Memay 7/10 3136 days 31%
Marine 10/10 3140 days 35%
Alexandra Kupper 8/10 3146 days 32%
Romina Bolz 7/10 3148 days 30%
Kellie 10/10 3148 days 34%
Mike and Caroline 4/10 3418 days 8%
Annika Schmidt 8/10 3423 days 11%
Verena 9/10 3440 days 10%
Ben Martin 8/10 3442 days 9%
Cloarec Guillaume 9/10 3444 days 10%
Steen Rausmussen 9/10 3447 days 9%
Will and Taylor 9/10 3449 days 9%
Hannah Lia-Isis Kubillus 10/10 3453 days 9%
Brendon Furney 5/10 3453 days 6%
Jacob Bernhardt 10/10 3454 days 9%
Jean Raisin 8/10 3455 days 8%
Janine Kohlgrueler 8/10 3456 days 8%
David Lee 9/10 3461 days 8%
Elodie and jo 8/10 3472 days 7%
Bene 9/10 3525 days 3%
Julien Bocherens 10/10 3525 days 3%
Lauret Stulemeyer 5/10 3527 days 1%
Moorman 7/10 3530 days 2%
Jan Sjoerdtje 8/10 3530 days 2%
Alexandra van den Brack 6/10 3536 days 1%
Marian 8/10 3541 days 1%
Ron 8/10 3543 days 1%
Reinhard Stahl 9/10 3544 days 2%
Reinhard Stahl 9/10 3544 days 2%
Doan 8/10 3544 days 1%
Milena Heinrich 10/10 3545 days 2%
Faassen 7/10 3547 days 1%
Petra 8/10 3550 days 1%
Julia Ramseier 8/10 3551 days 1%
Lisa Blake 7/10 3555 days 0%
Megan Child 10/10 3556 days 1%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Wellington i-SITE Visitor Information Centre does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

82%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.