Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for The Pines.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

The Pines

Valid Reviews

104 Valid Reviews

The The Pines experience has a total of 108 reviews. There are 104 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 104 valid reviews:

Rating Count Percentage
10/10 76
73%
9/10 16
15%
8/10 10
10%
7/10 0
0%
6/10 2
2%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

95.77% Average

The raw data average (mean) for all the The Pines valid reviews is 95.77% and is based on 104 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

15 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 104 valid reviews, the experience has 15 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 15 face-to-face reviews:

Rating Count Percentage
10/10 11
73%
9/10 4
27%
8/10 0
0%
7/10 0
0%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

97.33% Average

The raw data average (mean) for all the The Pines face-to-face reviews is 97.33% and is based on 15 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

95.49%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Mitchell 10/10 48 days 99.63 100%
Paula G 8/10 49 days 99.62 100%
Clarkeoz 6/10 49 days 99.62 100%
Sunny 10/10 79 days 99.01 99%
Noreasters 10/10 79 days 99.01 99%
Angela 10/10 110 days 98.08 98%
Eranda 10/10 110 days 98.08 98%
Mischa 10/10 110 days 98.08 98%
Ellen 10/10 110 days 98.08 98%
Becky 10/10 110 days 98.08 98%
TT Tang 9/10 110 days 98.08 98%
Eddy P 10/10 140 days 96.89 97%
Claire Desat 10/10 140 days 96.89 97%
Margaret Kajewski 10/10 140 days 96.89 97%
Jenna webber 10/10 140 days 96.89 97%
Holly Bartholomew 10/10 140 days 96.89 97%
J wells 10/10 140 days 96.89 97%
Rachel 8/10 202 days 93.53 94%
Mike 10/10 263 days 89.04 89%
Robin 10/10 293 days 86.4 86%
Juliane 9/10 293 days 86.4 86%
Florian 10/10 293 days 86.4 86%
Mike78 10/10 293 days 86.4 86%
Christina 10/10 293 days 86.4 86%
Anna 10/10 324 days 83.37 83%
Katherine 8/10 324 days 83.37 83%
Mallory 10/10 324 days 83.37 83%
Tristan & Jolie 10/10 324 days 83.37 83%
Jill Grimwood 10/10 344 days true 97.5 98%
Jill McGrath 9/10 347 days true 97.1 97%
Niall McGrath 10/10 354 days 80.14 80%
Donna 10/10 355 days 80.03 80%
Nick Cartmell 10/10 357 days true 95.77 96%
Robert Webster 10/10 361 days 79.35 79%
Luis Vigil Vidal 9/10 366 days true 94.53 95%
Tina I 10/10 414 days 72.84 72%
Maggie Konstanski 9/10 415 days 72.71 72%
Paul and Paula 8/10 419 days 72.18 71%
Joe Trigg 9/10 462 days 66.18 65%
Phil and Mel Rowson 9/10 463 days 66.03 65%
Gary Prescot 10/10 477 days 63.95 63%
Tom Sanft 9/10 608 days 42.58 41%
Cathy Mead 10/10 681 days 32.16 30%
Nikolaj Lambertsen 10/10 686 days 31.51 29%
deborah cooper 8/10 688 days 31.25 29%
Niels Petit 10/10 706 days 28.98 26%
Craig Eagleton 10/10 722 days 27.05 24%
Florence Boinay 10/10 723 days 26.93 24%
Breanna Alexander 10/10 737 days 25.31 23%
Trent O'Keeffe 10/10 738 days 25.2 22%
Peter Brock 10/10 741 days 24.86 22%
sara hoeflaken 10/10 745 days 24.41 22%
Erich Brueggermann 9/10 746 days 24.3 22%
CMG 9/10 747 days 24.19 21%
The Beans 10/10 807 days 18.14 15%
Richard Houghton 10/10 808 days 18.05 15%
Jude Ong 10/10 808 days 18.05 15%
Alf Caruana 8/10 809 days 17.96 15%
Olivia Swisher 10/10 825 days true 19.86 17%
Dylan McBride 10/10 825 days true 19.86 17%
Claire 10/10 825 days true 19.86 17%
Anna Dalby 10/10 826 days true 19.76 17%
Theo Mallais 10/10 830 days 16.13 13%
Derek Drost 8/10 844 days 14.98 12%
Kevin Mayer 10/10 900 days 11.03 8%
Rita Ashby 6/10 961 days 7.85 4%
Pamela Hoffman 10/10 1015 days 6.01 2%
Justin Caldwell 10/10 1038 days 5.51 2%
Dennis Page 10/10 1053 days 5.28 2%
Gilles Andrieu 8/10 1064 days 5.15 2%
Marina 10/10 1080 days 5.04 1%
Antonio BENITEZ 10/10 1113 days 4.98 1%
Richard Kirby 10/10 1144 days 4.93 1%
Renee Willhuber 10/10 1148 days 4.93 1%
Antoine Germaine 9/10 1160 days 4.91 1%
Kaseylee Hibbert 10/10 1179 days 4.88 1%
Karmen Bond 10/10 1203 days 4.85 1%
Steve Warren 10/10 1205 days 4.85 1%
Mitchell Henderson 8/10 1265 days 4.77 1%
Ian Gilbert 10/10 1327 days 4.68 1%
Oliver Pester 10/10 1419 days 4.56 1%
Andrew Jones 10/10 1419 days 4.56 1%
Mike Merrick 9/10 1427 days 4.55 1%
Averil Brown 10/10 1445 days 4.52 1%
Nell Hearle 10/10 1455 days 4.51 1%
Patrick Schwerhoff 10/10 1472 days 4.48 1%
Manolis Pavlakis 10/10 1478 days 4.48 1%
sreve 10/10 1509 days 4.43 1%
Ron Clarke 10/10 1509 days 4.43 1%
Alexandre Moleiro 10/10 1509 days 4.43 1%
John Scott 10/10 1520 days true 5.3 2%
silvia 8/10 1570 days 4.35 1%
Kane F 10/10 1600 days 4.31 1%
Scott Atkinson 10/10 1663 days 4.22 1%
Andi Kermode 10/10 1663 days 4.22 1%
Tom Guthknecht 9/10 1748 days true 4.93 1%
Matt Weston 10/10 1768 days true 4.89 1%
tracey aylmer 9/10 1785 days 4.05 0%
Saskia 10/10 1811 days true 4.82 1%
Julian Kemp 9/10 1905 days 3.89 0%
Karen Perry 10/10 1966 days 3.81 0%
Fernando Martin 9/10 2157 days true 4.25 1%
Tinne Cis 10/10 2512 days true 3.67 0%
Chris Marsh 10/10 2541 days true 3.62 0%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. The Pines does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

95%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.