Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for The Pines.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

The Pines

Valid Reviews

108 Valid Reviews

The The Pines experience has a total of 115 reviews. There are 108 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 108 valid reviews:

Rating Count Percentage
10/10 79
73%
9/10 16
15%
8/10 11
10%
7/10 0
0%
6/10 2
2%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

95.74% Average

The raw data average (mean) for all the The Pines valid reviews is 95.74% and is based on 108 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

15 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 108 valid reviews, the experience has 15 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 15 face-to-face reviews:

Rating Count Percentage
10/10 11
73%
9/10 4
27%
8/10 0
0%
7/10 0
0%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

97.33% Average

The raw data average (mean) for all the The Pines face-to-face reviews is 97.33% and is based on 15 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

95.44%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Elin 10/10 19 days 99.94 100%
Freya 8/10 47 days 99.65 100%
Marcus Andrade 10/10 78 days 99.04 99%
laura hatton 10/10 78 days 99.04 99%
Mitchell 10/10 109 days 98.12 98%
Paula G 8/10 109 days 98.12 98%
Clarkeoz 6/10 109 days 98.12 98%
Sunny 10/10 139 days 96.94 97%
Noreasters 10/10 139 days 96.94 97%
Angela 10/10 170 days 95.42 95%
Eranda 10/10 170 days 95.42 95%
Mischa 10/10 170 days 95.42 95%
Ellen 10/10 170 days 95.42 95%
Becky 10/10 170 days 95.42 95%
TT Tang 9/10 170 days 95.42 95%
Eddy P 10/10 200 days 93.66 93%
Claire Desat 10/10 200 days 93.66 93%
Margaret Kajewski 10/10 200 days 93.66 93%
Jenna webber 10/10 200 days 93.66 93%
Holly Bartholomew 10/10 200 days 93.66 93%
J wells 10/10 200 days 93.66 93%
Rachel 8/10 262 days 89.12 89%
Mike 10/10 323 days 83.47 83%
Robin 10/10 353 days 80.25 80%
Juliane 9/10 353 days 80.25 80%
Florian 10/10 353 days 80.25 80%
Mike78 10/10 353 days 80.25 80%
Christina 10/10 353 days 80.25 80%
Anna 10/10 384 days 76.63 76%
Katherine 8/10 384 days 76.63 76%
Mallory 10/10 384 days 76.63 76%
Tristan & Jolie 10/10 384 days 76.63 76%
Jill Grimwood 10/10 404 days true 88.96 89%
Jill McGrath 9/10 407 days true 88.5 88%
Niall McGrath 10/10 414 days 72.84 72%
Donna 10/10 415 days 72.71 72%
Nick Cartmell 10/10 417 days true 86.93 87%
Robert Webster 10/10 421 days 71.91 71%
Luis Vigil Vidal 9/10 426 days true 85.49 85%
Tina I 10/10 474 days 64.4 63%
Maggie Konstanski 9/10 475 days 64.25 63%
Paul and Paula 8/10 479 days 63.64 62%
Joe Trigg 9/10 522 days 56.82 55%
Phil and Mel Rowson 9/10 523 days 56.66 55%
Gary Prescot 10/10 537 days 54.3 53%
Tom Sanft 9/10 668 days 33.89 31%
Cathy Mead 10/10 741 days 24.86 22%
Nikolaj Lambertsen 10/10 746 days 24.3 22%
deborah cooper 8/10 749 days 23.97 21%
Niels Petit 10/10 766 days 22.15 19%
Craig Eagleton 10/10 782 days 20.52 18%
Florence Boinay 10/10 783 days 20.43 18%
Breanna Alexander 10/10 797 days 19.07 16%
Trent O'Keeffe 10/10 798 days 18.98 16%
Peter Brock 10/10 801 days 18.7 16%
sara hoeflaken 10/10 805 days 18.33 15%
Erich Brueggermann 9/10 806 days 18.23 15%
CMG 9/10 808 days 18.05 15%
The Beans 10/10 867 days 13.24 10%
Richard Houghton 10/10 869 days 13.09 10%
Jude Ong 10/10 869 days 13.09 10%
Alf Caruana 8/10 869 days 13.09 10%
Olivia Swisher 10/10 885 days true 14.39 11%
Dylan McBride 10/10 885 days true 14.39 11%
Claire 10/10 885 days true 14.39 11%
Anna Dalby 10/10 886 days true 14.31 11%
Theo Mallais 10/10 890 days 11.66 8%
Derek Drost 8/10 904 days 10.78 8%
Kevin Mayer 10/10 961 days 7.85 4%
Rita Ashby 6/10 1022 days 5.84 2%
Pamela Hoffman 10/10 1075 days 5.06 2%
Justin Caldwell 10/10 1098 days 5.0 2%
Dennis Page 10/10 1114 days 4.97 2%
Gilles Andrieu 8/10 1124 days 4.96 1%
Marina 10/10 1140 days 4.94 1%
Antonio BENITEZ 10/10 1174 days 4.89 1%
Richard Kirby 10/10 1205 days 4.85 1%
Renee Willhuber 10/10 1208 days 4.85 1%
Antoine Germaine 9/10 1220 days 4.83 1%
Kaseylee Hibbert 10/10 1239 days 4.8 1%
Karmen Bond 10/10 1263 days 4.77 1%
Steve Warren 10/10 1266 days 4.77 1%
Mitchell Henderson 8/10 1325 days 4.68 1%
Ian Gilbert 10/10 1388 days 4.6 1%
Oliver Pester 10/10 1480 days 4.47 1%
Andrew Jones 10/10 1480 days 4.47 1%
Mike Merrick 9/10 1487 days 4.46 1%
Averil Brown 10/10 1505 days 4.44 1%
Nell Hearle 10/10 1515 days 4.42 1%
Patrick Schwerhoff 10/10 1532 days 4.4 1%
Manolis Pavlakis 10/10 1539 days 4.39 1%
sreve 10/10 1570 days 4.35 1%
Ron Clarke 10/10 1570 days 4.35 1%
Alexandre Moleiro 10/10 1570 days 4.35 1%
John Scott 10/10 1580 days true 5.2 2%
silvia 8/10 1631 days 4.27 1%
Kane F 10/10 1661 days 4.22 1%
Scott Atkinson 10/10 1723 days 4.14 1%
Andrew Kermode 10/10 1723 days 4.14 1%
Tom Guthknecht 9/10 1808 days true 4.83 1%
Matt Weston 10/10 1828 days true 4.8 1%
tracey aylmer 9/10 1845 days 3.97 0%
Saskia 10/10 1871 days true 4.72 1%
Julian Kemp 9/10 1965 days 3.81 0%
Karen Perry 10/10 2026 days 3.72 0%
Fernando Martin 9/10 2217 days true 4.16 1%
Tinne Cis 10/10 2572 days true 3.57 0%
Chris Marsh 10/10 2601 days true 3.52 0%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. The Pines does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

95%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.

Love Christchurch