Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for The Pines.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

The Pines

Valid Reviews

138 Valid Reviews

The The Pines experience has a total of 144 reviews. There are 138 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 138 valid reviews:

Rating Count Percentage
10/10 102
74%
9/10 20
14%
8/10 12
9%
7/10 1
1%
6/10 2
1%
5/10 0
0%
4/10 0
0%
3/10 1
1%
2/10 0
0%
1/10 0
0%

95.51% Average

The raw data average (mean) for all the The Pines valid reviews is 95.51% and is based on 138 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

15 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 138 valid reviews, the experience has 15 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 15 face-to-face reviews:

Rating Count Percentage
10/10 11
73%
9/10 4
27%
8/10 0
0%
7/10 0
0%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

97.33% Average

The raw data average (mean) for all the The Pines face-to-face reviews is 97.33% and is based on 15 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

95.50%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Angela 10/10 26 days 99.89 100%
Bek 10/10 57 days 99.49 100%
Robert Killey 7/10 57 days 90.53 90%
Tanja Rombey 10/10 57 days 99.49 100%
Luis Vigil Vidal 10/10 87 days 98.8 99%
Corryn Smith 10/10 87 days 98.8 99%
Forrest Poirier 10/10 87 days 98.8 99%
Javier Williams 10/10 87 days 98.8 99%
Chieco Family 9/10 118 days 97.79 98%
Steve Mac 10/10 118 days 97.79 98%
Ash 10/10 118 days 97.79 98%
Shannon 10/10 118 days 97.79 98%
kay 8/10 118 days 92.9 93%
Marta Jau 9/10 147 days 96.58 97%
MimzieTT 10/10 148 days 96.53 97%
Andrew Hammond 10/10 148 days 96.53 97%
Clément 10/10 179 days 94.92 95%
Kendal 10/10 179 days 94.92 95%
Tegan 10/10 179 days 94.92 95%
Keith & Kay Finlayson 10/10 179 days 94.92 95%
Chai 10/10 210 days 93.01 93%
Kate 10/10 271 days 88.36 88%
Brice 10/10 301 days 85.64 86%
Katy 9/10 301 days 85.64 86%
Suthep 10/10 301 days 85.64 86%
Patrizia Tosetti 10/10 301 days 85.64 86%
Amanda 9/10 332 days 82.53 82%
GavNads 10/10 332 days 82.53 82%
Elin 10/10 332 days 82.53 82%
Wazza Schulz 3/10 332 days 63.55 63%
Liz 10/10 332 days 82.53 82%
Freya 8/10 360 days 75.49 75%
Marcus Andrade 10/10 391 days 75.77 76%
laura hatton 10/10 391 days 75.77 76%
Mitchell 10/10 421 days 71.91 72%
Paula G 8/10 422 days 68.19 68%
Clarkeoz 6/10 422 days 59.58 59%
Sunny 10/10 452 days 67.63 67%
Noreasters 10/10 452 days 67.63 67%
Angela 10/10 483 days 63.03 63%
Eranda 10/10 483 days 63.03 63%
Mischa 10/10 483 days 63.03 63%
Ellen 10/10 483 days 63.03 63%
Becky 10/10 483 days 63.03 63%
TT Tang 9/10 483 days 63.03 63%
Eddy P 10/10 513 days 58.3 58%
Claire Desat 10/10 513 days 58.3 58%
Margaret Kajewski 10/10 513 days 58.3 58%
Jenna webber 10/10 513 days 58.3 58%
Holly Bartholomew 10/10 513 days 58.3 58%
J wells 10/10 513 days 58.3 58%
Rachel 8/10 575 days 45.46 45%
Mike 10/10 636 days 38.39 38%
Robin 10/10 666 days 34.16 33%
Juliane 9/10 666 days 34.16 33%
Florian 10/10 666 days 34.16 33%
Mike78 10/10 666 days 34.16 33%
Christina 10/10 666 days 34.16 33%
Anna 10/10 697 days 30.1 29%
Katherine 8/10 697 days 28.6 28%
Mallory 10/10 697 days 30.1 29%
Tristan & Jolie 10/10 697 days 30.1 29%
Jill Grimwood 10/10 717 days true 27.64 27%
Jill McGrath 9/10 720 days true 27.28 26%
Niall McGrath 10/10 727 days 26.46 25%
Donna 10/10 728 days 26.34 25%
Nick Cartmell 10/10 730 days true 26.11 25%
Robert Webster 10/10 734 days 25.65 25%
Luis Vigil Vidal 9/10 739 days true 25.08 24%
Tina I 10/10 787 days 20.03 19%
Maggie Konstanski 9/10 788 days 19.93 19%
Paul and Paula 8/10 792 days 18.57 17%
Joe Trigg 9/10 835 days 15.71 14%
Phil and Mel Rowson 9/10 836 days 15.63 14%
Gary Prescot 10/10 850 days 14.51 13%
Tom Sanft 9/10 981 days 7.06 6%
Cathy Mead 10/10 1054 days 5.27 4%
Nikolaj Lambertsen 10/10 1059 days 5.21 4%
deborah cooper 8/10 1061 days 4.92 4%
Niels Petit 10/10 1079 days 5.04 4%
Craig Eagleton 10/10 1095 days 5.0 4%
Florence Boinay 10/10 1096 days 5.0 4%
Breanna Alexander 10/10 1110 days 4.97 4%
Trent O'Keeffe 10/10 1111 days 4.97 4%
Peter Brock 10/10 1114 days 4.96 4%
sara hoeflaken 10/10 1118 days 4.95 4%
Erich Brueggermann 9/10 1119 days 4.95 4%
CMG 9/10 1120 days 4.95 4%
The Beans 10/10 1180 days 4.83 3%
Richard Houghton 10/10 1181 days 4.83 3%
Jude Ong 10/10 1181 days 4.83 3%
Alf Caruana 8/10 1182 days 4.59 3%
Olivia Swisher 10/10 1198 days true 4.8 3%
Dylan McBride 10/10 1198 days true 4.8 3%
Claire 10/10 1198 days true 4.8 3%
Anna Dalby 10/10 1199 days true 4.8 3%
Theo Mallais 10/10 1203 days 4.79 3%
Derek Drost 8/10 1217 days 4.52 3%
Kevin Mayer 10/10 1273 days 4.65 3%
Rita Ashby 6/10 1334 days 3.76 2%
Pamela Hoffman 10/10 1388 days 4.43 3%
Justin Caldwell 10/10 1411 days 4.38 3%
Dennis Page 10/10 1426 days 4.35 3%
Gilles Andrieu 8/10 1437 days 4.11 3%
Marina 10/10 1453 days 4.3 3%
Antonio BENITEZ 10/10 1486 days 4.23 3%
Richard Kirby 10/10 1517 days 4.17 3%
Renee Willhuber 10/10 1521 days 4.17 3%
Antoine Germaine 9/10 1533 days 4.14 3%
Kaseylee Hibbert 10/10 1552 days 4.11 3%
Karmen Bond 10/10 1576 days 4.06 3%
Steve Warren 10/10 1578 days 4.05 3%
Mitchell Henderson 8/10 1638 days 3.74 2%
Ian Gilbert 10/10 1700 days 3.82 2%
Oliver Pester 10/10 1792 days 3.64 2%
Andrew Jones 10/10 1792 days 3.64 2%
Mike Merrick 9/10 1800 days 3.62 2%
Averil Brown 10/10 1818 days 3.59 2%
Nell Hearle 10/10 1828 days 3.57 2%
Patrick Schwerhoff 10/10 1845 days 3.53 2%
Manolis Pavlakis 10/10 1851 days 3.52 2%
sreve 10/10 1882 days 3.46 2%
Ron Clarke 10/10 1882 days 3.46 2%
Alexandre Moleiro 10/10 1882 days 3.46 2%
John Scott 10/10 1893 days true 3.44 2%
silvia 8/10 1943 days 3.17 2%
Kane F 10/10 1973 days 3.28 2%
Scott Atkinson 10/10 2036 days 3.16 2%
Andrew Kermode 10/10 2036 days 3.16 2%
Tom Guthknecht 9/10 2121 days true 2.99 2%
Matt Weston 10/10 2141 days true 2.95 2%
tracey aylmer 9/10 2158 days 2.92 2%
Saskia 10/10 2184 days true 2.87 1%
Julian Kemp 9/10 2278 days 2.68 1%
Karen Perry 10/10 2339 days 2.57 1%
Fernando Martin 9/10 2530 days true 2.19 1%
Tinne Cis 10/10 2885 days true 1.5 0%
Chris Marsh 10/10 2914 days true 1.44 0%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. The Pines does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

96%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.