Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for The Pines.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

The Pines

Valid Reviews

116 Valid Reviews

The The Pines experience has a total of 121 reviews. There are 116 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 116 valid reviews:

Rating Count Percentage
10/10 84
72%
9/10 18
16%
8/10 11
9%
7/10 0
0%
6/10 2
2%
5/10 0
0%
4/10 0
0%
3/10 1
1%
2/10 0
0%
1/10 0
0%

95.26% Average

The raw data average (mean) for all the The Pines valid reviews is 95.26% and is based on 116 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

15 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 116 valid reviews, the experience has 15 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 15 face-to-face reviews:

Rating Count Percentage
10/10 11
73%
9/10 4
27%
8/10 0
0%
7/10 0
0%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

97.33% Average

The raw data average (mean) for all the The Pines face-to-face reviews is 97.33% and is based on 15 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

94.45%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Brice 10/10 52 days 99.57 100%
Katy 9/10 52 days 99.57 100%
Suthep 10/10 52 days 99.57 100%
Patrizia Tosetti 10/10 52 days 99.57 100%
Amanda 9/10 83 days 98.91 99%
GavNads 10/10 83 days 98.91 99%
Elin 10/10 83 days 98.91 99%
Wazza Schulz 3/10 83 days 90.01 90%
Liz 10/10 83 days 98.91 99%
Freya 8/10 111 days 98.05 98%
Marcus Andrade 10/10 142 days 96.8 97%
laura hatton 10/10 142 days 96.8 97%
Mitchell 10/10 173 days 95.26 96%
Paula G 8/10 173 days 95.26 96%
Clarkeoz 6/10 173 days 95.26 96%
Sunny 10/10 203 days 93.47 94%
Noreasters 10/10 203 days 93.47 94%
Angela 10/10 234 days 91.32 91%
Eranda 10/10 234 days 91.32 91%
Mischa 10/10 234 days 91.32 91%
Ellen 10/10 234 days 91.32 91%
Becky 10/10 234 days 91.32 91%
TT Tang 9/10 234 days 91.32 91%
Eddy P 10/10 264 days 88.96 89%
Claire Desat 10/10 264 days 88.96 89%
Margaret Kajewski 10/10 264 days 88.96 89%
Jenna webber 10/10 264 days 88.96 89%
Holly Bartholomew 10/10 264 days 88.96 89%
J wells 10/10 264 days 88.96 89%
Rachel 8/10 326 days 83.16 83%
Mike 10/10 387 days 76.27 76%
Robin 10/10 417 days 72.45 72%
Juliane 9/10 417 days 72.45 72%
Florian 10/10 417 days 72.45 72%
Mike78 10/10 417 days 72.45 72%
Christina 10/10 417 days 72.45 72%
Anna 10/10 448 days 68.2 67%
Katherine 8/10 448 days 68.2 67%
Mallory 10/10 448 days 68.2 67%
Tristan & Jolie 10/10 448 days 68.2 67%
Jill Grimwood 10/10 468 days true 78.35 78%
Jill McGrath 9/10 471 days true 77.82 77%
Niall McGrath 10/10 478 days 63.79 63%
Donna 10/10 479 days 63.64 63%
Nick Cartmell 10/10 481 days true 76.01 75%
Robert Webster 10/10 485 days 62.73 62%
Luis Vigil Vidal 9/10 490 days true 74.34 74%
Tina I 10/10 538 days 54.13 53%
Maggie Konstanski 9/10 539 days 53.96 53%
Paul and Paula 8/10 543 days 53.28 52%
Joe Trigg 9/10 586 days 46.05 44%
Phil and Mel Rowson 9/10 587 days 45.89 44%
Gary Prescot 10/10 601 days 43.67 42%
Tom Sanft 9/10 732 days 25.88 23%
Cathy Mead 10/10 805 days 18.33 16%
Nikolaj Lambertsen 10/10 810 days 17.87 15%
deborah cooper 8/10 813 days 17.6 15%
Niels Petit 10/10 830 days 16.13 13%
Craig Eagleton 10/10 846 days 14.82 12%
Florence Boinay 10/10 847 days 14.75 12%
Breanna Alexander 10/10 861 days 13.68 11%
Trent O'Keeffe 10/10 862 days 13.6 11%
Peter Brock 10/10 865 days 13.38 10%
sara hoeflaken 10/10 869 days 13.09 10%
Erich Brueggermann 9/10 870 days 13.02 10%
CMG 9/10 872 days 12.88 10%
The Beans 10/10 931 days 9.26 6%
Richard Houghton 10/10 933 days 9.16 6%
Jude Ong 10/10 933 days 9.16 6%
Alf Caruana 8/10 933 days 9.16 6%
Olivia Swisher 10/10 949 days true 10.05 7%
Dylan McBride 10/10 949 days true 10.05 7%
Claire 10/10 949 days true 10.05 7%
Anna Dalby 10/10 950 days true 10.0 7%
Theo Mallais 10/10 954 days 8.15 5%
Derek Drost 8/10 968 days 7.56 4%
Kevin Mayer 10/10 1025 days 5.78 2%
Rita Ashby 6/10 1086 days 5.01 2%
Pamela Hoffman 10/10 1139 days 4.94 2%
Justin Caldwell 10/10 1162 days 4.91 2%
Dennis Page 10/10 1178 days 4.89 2%
Gilles Andrieu 8/10 1188 days 4.87 2%
Marina 10/10 1204 days 4.85 1%
Antonio BENITEZ 10/10 1238 days 4.8 1%
Richard Kirby 10/10 1269 days 4.76 1%
Renee Willhuber 10/10 1272 days 4.76 1%
Antoine Germaine 9/10 1284 days 4.74 1%
Kaseylee Hibbert 10/10 1303 days 4.72 1%
Karmen Bond 10/10 1327 days 4.68 1%
Steve Warren 10/10 1330 days 4.68 1%
Mitchell Henderson 8/10 1389 days 4.6 1%
Ian Gilbert 10/10 1452 days 4.51 1%
Oliver Pester 10/10 1544 days 4.38 1%
Andrew Jones 10/10 1544 days 4.38 1%
Mike Merrick 9/10 1551 days 4.38 1%
Averil Brown 10/10 1569 days 4.35 1%
Nell Hearle 10/10 1579 days 4.34 1%
Patrick Schwerhoff 10/10 1596 days 4.31 1%
Manolis Pavlakis 10/10 1603 days 4.3 1%
sreve 10/10 1634 days 4.26 1%
Ron Clarke 10/10 1634 days 4.26 1%
Alexandre Moleiro 10/10 1634 days 4.26 1%
John Scott 10/10 1644 days true 5.1 2%
silvia 8/10 1695 days 4.18 1%
Kane F 10/10 1725 days 4.14 1%
Scott Atkinson 10/10 1787 days 4.05 1%
Andrew Kermode 10/10 1787 days 4.05 1%
Tom Guthknecht 9/10 1872 days true 4.72 1%
Matt Weston 10/10 1892 days true 4.69 1%
tracey aylmer 9/10 1909 days 3.88 0%
Saskia 10/10 1935 days true 4.62 1%
Julian Kemp 9/10 2029 days 3.72 0%
Karen Perry 10/10 2090 days 3.64 0%
Fernando Martin 9/10 2281 days true 4.05 1%
Tinne Cis 10/10 2636 days true 3.47 0%
Chris Marsh 10/10 2665 days true 3.42 0%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. The Pines does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

94%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.

Love Christchurch